Xerox WORKCENTRE 7775 User Manual Download Page 185

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Troubleshooting

WorkCentre 7755/7765/7775 Multifunction Printer

User Guide

185

Clearing Paper Jams in the Bottom Right Cover

1. If a finisher is installed, open the finisher door.

2. Move green handle

to the right.

3. Push the release lever down and open the cover.

Note:

If a finisher is installed, the output tray shown in the illustration will not be present.

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wc77xx-085

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Summary of Contents for WORKCENTRE 7775

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Page 2: ...Macintosh Mac OS and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States a...

Page 3: ...2 Features Before Using the Printer 18 Xerox Welcome Center 18 Parts of the Printer 19 Front Left View 19 Front Right View 20 Rear Left View 20 Internal Components 21 Printer Configurations 22 Standar...

Page 4: ...Tray 3 or Tray 4 45 Loading Paper in Tray 5 Bypass Tray 47 Loading Paper in Tray 6 Optional High Capacity Feeder 50 Loading Envelopes 51 Loading Pre Cut Tabs 52 Printing on Special Media 54 Printing o...

Page 5: ...k and White Using a Supported Driver 74 Printing Insert Pages 75 Print Insert Pages Using a Supported Driver 75 Printing Cover Pages 76 Printing Cover Pages Using a Supported Driver 77 Printing Except...

Page 6: ...Repository 116 Scan to an Email Address 117 Setting Email Options 118 Scan to Home 119 Using the Xerox Scan Utility 120 Scanning Using the Xerox Scan Utility 120 Creating Scan Templates 121 Deleting...

Page 7: ...eed Dial Entries 152 Using Chain Dial 152 8 Maintenance Maintenance and Cleaning 154 General Precautions 154 Locating the Serial Number 155 Usage Counters 156 Resetting Routine Maintenance Item Life C...

Page 8: ...ray 183 Clearing Paper Jams in the Bottom Left Cover 184 Clearing Paper Jams in the Bottom Right Cover 185 Clearing Paper Jams in Advanced Office Finisher and Professional Finisher 187 Clearing Paper...

Page 9: ...mperature 235 Relative Humidity 235 Electrical Specifications 236 Performance Specifications 237 Resolution 237 Print Speed 237 Controller Specifications 238 Processor 238 Memory 238 Interface 238 A R...

Page 10: ...Contents WorkCentre 7755 7765 7775 Multifunction Printer User Guide 10...

Page 11: ...Safety on page 12 Operational Safety on page 14 Maintenance Safety on page 15 Printer Symbols on page 16 Your printer and the recommended supplies have been designed and tested to meet strict safety r...

Page 12: ...rts that you can maintain or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water...

Page 13: ...grounded Electrical products may be hazardous if misused Do not use an extension cord or power strip Verify that the printer is plugged into an outlet that is capable of providing the correct voltage...

Page 14: ...75 kg 604 lb Do not place the printer near a heat source Do not place the printer in direct sunlight to avoid exposure to light sensitive components Do not place the printer where it is directly expos...

Page 15: ...maintenance procedure that is not specifically described in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables...

Page 16: ...ring this warning could cause serious injury or even death Ignoring this caution could cause injury or damage to the property Hot surface on or in the printer Use caution to avoid personal injury Do n...

Page 17: ...75 Multifunction Printer User Guide 17 Features This chapter includes Before Using the Printer on page 18 Parts of the Printer on page 19 Printer Configurations on page 22 Control Panel on page 24 Mor...

Page 18: ...OX 1 800 939 3769 If you need any additional help using your printer 1 Refer to this User Guide 2 Contact the Key Operator 3 Visit our Customer Web Site at www xerox com office WC7755_WC7765_WC7775sup...

Page 19: ...ion includes Front Left View on page 19 Rear Left View on page 20 Internal Components on page 21 Front Left View 1 Document Feeder 6 Tray 3 2 Power Switch 7 Tray 4 3 Output Tray 8 Left Side Door 4 Tra...

Page 20: ...tion Printer User Guide 20 Front Right View Rear Left View 1 Document Feeder Tray 2 Output Tray 3 Bottom Right Cover 1 Fax Line 1 4 Bottom Left Cover 2 Fax Line 2 5 Tray 5 Bypass Tray 3 Ethernet Conne...

Page 21: ...orkCentre 7755 7765 7775 Multifunction Printer User Guide 21 Internal Components 1 Toner Cartridges 2 Drum Cartridges behind cover 3 Transfer Module 4 Handle 2 Transfer Module Release Handle wc77xx 12...

Page 22: ...der DADF that holds up to 250 sheets Tray 1 and Tray 2 that each hold up to 500 sheets each Size Standard selectable sizes up to 11 x 17 in A3 Tray 3 that holds 870 sheets Size 8 5 x 11 in A4 Tray 4 t...

Page 23: ...ffset Catch Tray Advanced Finisher Professional Finisher with Booklet Maker Light Production Finisher with optional C and Z folding Convenience Stapler Foreign Device Interface Xerox Copier Assistant...

Page 24: ...Features WorkCentre 7755 7765 7775 Multifunction Printer User Guide 24 Control Panel This section includes Control Panel Layout on page 25 Information Pages on page 26...

Page 25: ...ut the current selection on the touch screen 7 Language Press to change the touch screen language and keyboard settings 8 Dial Pause Inserts a pause in a fax number 9 C Deletes numeric values or the l...

Page 26: ...pages can also be printed from CentreWare Internet Services CentreWare IS Configuration Report An information page called the Configuration Report lists information about the current configuration of...

Page 27: ...The billing meters screen displays printer usage and billing information 1 On the printer s control panel press the Machine Status button 2 Touch the Billing Information tab The Billing Meters are dis...

Page 28: ...ng faxing and printing for each user When Accounting is enabled each user is required to press the Log In Out button and enter their User ID information in order to use the printer The system administ...

Page 29: ..._WC7775docs System Administrator Guide www xerox com office WC7755_WC7765_WC7775docs Recommended Media List www xerox com paper United States www xerox com europaper Europe Printer Management Tools ww...

Page 30: ...Features WorkCentre 7755 7765 7775 Multifunction Printer User Guide 30...

Page 31: ...nnection on page 32 Installing the Software on page 33 Using CentreWare Internet Services on page 38 See also Online Support Assistant at www xerox com office WC7755_WC7765_WC7775support System Admini...

Page 32: ...inter to the network 1 Connect the power cable to the printer and plug it into an electrical outlet 2 Connect one end of a Category 5 or better Ethernet cable to the Ethernet port in the back of the p...

Page 33: ...IP address To install the driver 1 Insert the Software and Documentation CD into your computer s CD drive 2 The installer starts automatically unless you have autorun disabled on your computer Note If...

Page 34: ...ware and Documentation CD is not available download the latest driver from www xerox com office WC7755_WC7765_WC7775drivers 2 Open the Mac folder then open Mac OS 10 3 Universal PS folder 3 Open WorkC...

Page 35: ...l from the list 8 Click the Add button Note If your printer was not detected by the network check to make sure that the printer is on and the Ethernet cable is connected properly If you want to connec...

Page 36: ...t 11 Click Add Adding the Printer for OS X Version 10 5 1 Open the Applications folder then double click System Preferences 2 Click Print Fax 3 Click the plus button under the list of installed printe...

Page 37: ...w xerox com office WC7755_WC7765_WC7775drivers Xerox Global Print DriverTM for PCL Use to print to any PCL printer on your network including those made by other manufacturers It configures itself for...

Page 38: ...you will need to log in as an administrator to access these settings CentreWare IS requires A Web browser and a TCP IP connection between the printer and the network in Windows Macintosh or UNIX envi...

Page 39: ...the Paper to Use on page 65 Printing Multiple Pages to a Single Sheet N Up on page 66 Printing Booklets on page 67 Using Color Corrections on page 70 Printing in Black and White on page 74 Printing I...

Page 40: ...ications 4 Select your printer from the list 5 Access the printer driver settings by selecting Properties or Preferences Windows Xerox Features for Macintosh The title of the button may vary depending...

Page 41: ...orted paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United...

Page 42: ...by the sun and fluorescent bulbs is particularly damaging to paper The intensity and length of exposure to visible light on paper should be reduced as much as possible Maintain constant temperatures a...

Page 43: ...e Tray 5 Bypass Tray for printing C4 and C5 envelopes and tabs For details see Recommended Media on page 41 Loading Paper in Tray 1 or Tray 2 Tray 1 and Tray 2 accept the following media types Plain P...

Page 44: ...ut to load the new paper To adjust the side and rear guides pinch the guide lever on each guide and slide the guides to their new position To secure the guides in position release the levers Load the...

Page 45: ...pt following media types Plain Punched Transparency Letterhead Heavyweight Extra heavyweight Extra heavyweight reloaded Recycled Bond Labels Heavyweight labels Pre printed Gloss Heavyweight gloss Heav...

Page 46: ...jams 3 If required move the paper tray guides further out to load the new paper To adjust the side and rear guides pinch the guide lever on each guide and slide the guides to their new position To se...

Page 47: ...n the touch screen Loading Paper in Tray 5 Bypass Tray Use the bypass tray for a variety of media types and custom sizes It is primarily intended for small quantity jobs using special media The bypass...

Page 48: ...weight labels Extra Heavyweight labels Pre printed Gloss Heavyweight gloss Extra Heavyweight gloss Heavyweight gloss reloaded Pre Cut Tabs Envelopes Tray 5 Bypass Tray accepts a maximum of approximate...

Page 49: ...the guides so they just touch the edges of the paper Notes Load short edge feed pre printed paper faceup with the top of the page toward the right of the tray Load long edge feed pre printed paper fac...

Page 50: ...media types Plain Punched Letterhead Heavyweight Extra heavyweight Extra heavyweight reloaded Recycled Bond Labels Heavyweight labels Pre printed Gloss Heavyweight gloss Heavyweight gloss reloaded Tra...

Page 51: ...page toward the front of the tray To help avoid paper jams do not load paper above the maximum fill line 3 Push the tray completely into the feeder 4 If required choose paper type or color on the pri...

Page 52: ...velopes above the maximum fill line 3 Choose the envelope size on the printer s touch screen then touch Confirm Loading Pre Cut Tabs Pre Cut Tabs can only be loaded in Tray 5 Bypass Tray To load Singl...

Page 53: ...nter the size of the Pre Cut Tabs including the width of the tabs From the Paper menu select Pre Cut Tabs then enter the number of tabs in each set Touch Confirm 4 If you have not changed the media to...

Page 54: ...tion Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details See also www xer...

Page 55: ...at on a surface In the printer driver select either Envelope as the paper type or Tray 5 Bypass Tray as the paper source Note Some wrinkling or embossing may occur when printing on envelopes Caution N...

Page 56: ...ht Labels or Extra Heavyweight Labels as the paper type or the tray containing the labels Printing on Glossy Paper Glossy paper can be printed from Trays 1 2 3 4 and 5 Bypass Tray To order paper trans...

Page 57: ...se for printing you can also print on custom size paper within the following dimensions and weights 1 Sided Printing Manual 2 Sided Printing Automatic 2 Sided Printing Short edge 100 330 mm 3 9 12 9 i...

Page 58: ...sh on page 61 Selecting Finishing Options for Macintosh on page 62 Printing Options for Windows The following table lists printing options organized in tabs within the Printing Preferences window Tab...

Page 59: ...ation about Windows printer driver options click the Help button in the lower left hand corner of any tab in the Printing Preferences window Advanced Paper Output Copies Collate Output Options Banner...

Page 60: ...hat you can quickly apply them to future print jobs To save a set of printing options 1 Click Saved Settings at the bottom of the Printing Preferences window then click Save As 2 Enter a name for the...

Page 61: ...tosh You can define and save a set of options so that you can quickly apply them to future print jobs To save a set of printing options 1 Select the desired printing options from the drop down lists o...

Page 62: ...inisher or the Light Production Finisher installed finishing options are selected in the printer driver To select finishing features in the Macintosh printer driver 1 In the printer driver click the C...

Page 63: ...omatic 2 sided printing The following paper types can be used for automatic 2 sided printing Plain Letterhead Heavyweight Recycled Bond Pre printed The following paper and media cannot be used for 2 s...

Page 64: ...Edge Macintosh 1 In the application click Portrait Landscape or Rotated Landscape page orientation 2 In the Print dialog box select Xerox Features from the Copies Pages menu 3 Click 2 Sided Print or...

Page 65: ...t the paper type from the Other Type menu 3 To change the paper color click the arrow next to the Paper section then select the paper color from the Other Color menu 4 To specify a tray click the arro...

Page 66: ...r Print one two four six nine or 16 pages per side Printing N Up Using a Supported Driver Windows 1 In the printer driver click the Layout Watermark tab 2 Click Pages Per Sheet N Up 3 Click the button...

Page 67: ...booklets you can specify the creep and gutter in supported drivers Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in Creep Specifies how much the p...

Page 68: ...Click Booklet Fold and Staple bi fold and saddle staple 15 sheets maximum 4 Under Booklet Layout do one of the following If your document is preformatted as a booklet click None To have the printer or...

Page 69: ...click Enabled 3 Click Booklet Options 4 The paper size is automatically selected To manually specify the paper size under Booklet Paper Size clear the Automatically Select check box click the down ar...

Page 70: ...ermine which option to use Color Corrections for Windows PostScript Printer Driver PCL 6 Printer Driver Color Correction Description Automatic Color Recommended Applies the best color correction to ea...

Page 71: ...lack White or None Selecting More Color Adjustments Note This capability is only available in the Windows PostScript printer driver 1 In the printer driver click the Color Options tab 2 Click Color Ad...

Page 72: ...reen Move the slider to change the color variation between magenta and green Increasing the magenta decreases the green and vice versa Yellow Blue Move the slider to change the color variation between...

Page 73: ...r to the right to increase contrast or to the left to decrease contrast With increased contrast saturated colors become more saturated darker colors become more black and lighter colors become more wh...

Page 74: ...hite Using a Supported Driver Windows 1 In the print dialog box click Properties then click the Color Options tab 2 Under Color Corrections click Black and White then click OK Macintosh 1 In the Print...

Page 75: ...ages of a print job You must specify the tray to use as the source for the insert pages Print Insert Pages Using a Supported Driver Windows 1 Click the Special Pages tab then click Add Inserts 2 In th...

Page 76: ...om the same tray as the rest of your document Front Only Prints the first page on paper from the specified tray Back Only Prints the back page on paper from the specified tray Front and Back Same Fron...

Page 77: ...n the printer driver click the Special Pages tab 2 Click the Add Covers button 3 In the Add Covers window select the desired options then click OK Macintosh 1 In the Print dialog box click Copies Page...

Page 78: ...is menu item then click a color for the paper to use for the exception pages Other Type Click this menu item then click the type of paper or media to use for the exception pages 2 Sided Printing Click...

Page 79: ...the Paper Output tab 2 Click the down arrow to the right of the Paper section then click Other Size 3 In the Paper Sizes dialog box click down arrow to the right of Scale Options then click either Aut...

Page 80: ...r background or blend with the print job Use a graphic for the watermark Use a time stamp for the watermark Note Not all applications support watermark printing Selecting Creating and Editing Watermar...

Page 81: ...ick the desired existing watermark To modify a watermark click the Watermark down arrow then click the Edit button to display the Watermark Editor dialog box To create a new watermark click the Waterm...

Page 82: ...Images mirror left to right when printed Printing Mirror Images Using a Supported Driver Windows 1 In the printer driver click the Advanced tab 2 Under Image Options Mirrored Output click Yes Macinto...

Page 83: ...tput tab 2 Click the down arrow the right of the Paper summary then click Other Size 3 In the Output Paper Size menu click New 4 In the New Custom Size dialog box type a name in the Name box then ente...

Page 84: ...puter screen with the name of the job and the name of the printer where it was printed Note This feature is only available when your printer is connected to your computer over a network Enabling Job C...

Page 85: ...t Jobs The secure job type allows you to print a job only after you select your name and enter your 4 10 digit passcode on the printer s control panel Printing Secure Jobs Windows 1 In the printer dri...

Page 86: ...er 1 On the printer s control panel press the Job Status button 2 On the touch screen touch the All Services button then touch Reprint Saved Jobs 3 Touch the folder containing your saved job select yo...

Page 87: ...opies Pages then Xerox Features 2 Click the Job Type menu click Saved Job 3 In the Saved Job dialog box type a job name Select a folder on the printer to save the job or use the Public Folder 4 If des...

Page 88: ...box click Copies Pages then Xerox Features 2 Click the Job Type menu click Fax 3 In the Fax dialog box enter the recipient information 4 If desired click Cover Sheet then enter the cover sheet data 5...

Page 89: ...ion Printer User Guide 89 Copying This chapter includes Basic Copying on page 90 Adjusting Copy Options on page 91 See also System Administrator Guide at www xerox com office WC7755_WC7765_WC7775docs...

Page 90: ...button then reenter the number To stop a copy job press the red Stop button on the control panel On the touch screen touch Resume to continue the job or Cancel to cancel the job completely 5 If desir...

Page 91: ...Originals or Copies on page 93 Collated Copies on page 93 Stapling Copies on page 94 Folding Copies on page 94 Advanced Folding Settings on page 95 Hole Punching Copies on page 96 Booklet Creation on...

Page 92: ...To reduce or enlarge the image 1 On the touch screen touch Copy 2 To reduce or enlarge the image proportionally do one of the following Touch the minus or plus button Touch the Reduce Enlarge box then...

Page 93: ...ded Copying touch 2 2 Sided 3 Press the green Start button The document feeder automatically copies both sides of the 2 sided original Note When using the document glass for 2 sided copying a message...

Page 94: ...taple Landscape 3 For additional stapling options touch More Note Stapling options are dependent upon paper feed orientation short edge or long edge If the desired stapling option is unavailable touch...

Page 95: ...etails see Building a Job on page 107 1 Touch Copy on the touch screen 2 Touch Folding under Copy Output then touch Single Fold 3 Under Fold Pages touch Individually to fold and stack each page separa...

Page 96: ...each printed page The pages can then be folded and stapled manually or with the appropriate finisher they can be folded and stapled automatically For details see Creating Booklets on page 101 Image Q...

Page 97: ...e paper can sometimes be seen on the other side of the paper To prevent this from happening in your copy use the Auto Suppression setting to minimize the sensitivity of the printer to variations in li...

Page 98: ...your copy To adjust the color balance 1 Touch Copy on the touch screen then touch the Image Quality tab 2 Touch Color Balance 3 To adjust the density levels of all four primary colors a Select Basic C...

Page 99: ...anually specify the height and width to be copied d Touch Mixed Size Originals to copy standard size originals of different sizes Use the diagram on the screen to determine which original sizes can be...

Page 100: ...specify the amount of Up Down and Left Right shift for Side 2 or select Mirror Side 1 Note If preset values were previously saved by the system administrator select the preset in the lower left corner...

Page 101: ...tion on page 103 Adding Inserts on page 103 Specifying Exception Pages on page 104 Adding Annotations on page 105 Inserting Transparency Separators on page 106 Printing Multiple Images on a Page on pa...

Page 102: ...nclude both a front and back cover that use the same tray and printing option a Touch Front Back Same under Covers Options b Touch a printing option for the covers Blank Cover Print on Side 1 Print on...

Page 103: ...ges 1 Touch Copy on the touch screen 2 Under Paper Supply touch the tray containing the paper for the body pages of the job Note If the paper supply is set to Auto Select Chapter Start is disabled 3 T...

Page 104: ...used for the rest of the document Exception pages cannot be added if Booklet Creation is selected To select the exception pages 1 On the touch screen touch Copy then touch the Output Format tab Note...

Page 105: ...text formatting touch Format Style choose settings then touch Save 4 To insert a comment a Touch Comment then touch On b Touch Apply To to include the comment on all pages all pages except the first...

Page 106: ...lect transparency separators 1 Touch Copy on the touch screen then touch the Output Format tab 2 Touch Transparency Separators then touch On 3 Under Separator Supply touch the tray containing the pape...

Page 107: ...buttons to change the number of columns Note The right side of the window contains a diagram of the image layout 5 Touch Auto Repeat to allow the printer to automatically determine the maximum number...

Page 108: ...er the number of copies in the Quantity for Final Job box c Touch the Print the Job button in the upper right corner of the Build Job window The Job Progress window displays If necessary the job can b...

Page 109: ...elected its saved settings can be replaced with the current settings or the saved settings in that row can be deleted 4 Enter a name for the saved settings using the touch screen keyboard 5 Touch Save...

Page 110: ...Copying WorkCentre 7755 7765 7775 Multifunction Printer User Guide 110...

Page 111: ...ents on page 113 Scan to a Folder on page 114 Scan to a Network File Repository on page 116 Scan to an Email Address on page 117 Scan to Home on page 119 Using the Xerox Scan Utility on page 120 Setti...

Page 112: ...a document and store the image on the printer s hard drive Scan original document to a document repository on a network server Scan original document to an email address Scan original document to you...

Page 113: ...e page jobs or originals that will not feed through the document feeder Use the document feeder for multiple or single page jobs Using the Document Glass Lift the document feeder cover and place the o...

Page 114: ...ublic Folder Documents can be scanned to and retrieved from the folder without a password 1 Load the original on the document glass or in the document feeder 2 Press the Services Home button 3 On the...

Page 115: ...saving a copy of the file to your computer Delete deletes the file from the mailbox When prompted click OK to delete the file or Cancel cancel the operation Using a Private Folder Your system administ...

Page 116: ...2 Touch Workflow Scanning 3 From All Templates select the template created by your system administrator Note Templates must be created by the system administrator For details see the System Administra...

Page 117: ...o the list 6 Repeat steps 4 to 5 to add additional recipients to the list When all recipients have been added to the list touch Close 7 A default subject is provided for the email To change the subjec...

Page 118: ...ontrol panel touch the Services Home button 2 Touch E Mail then touch the E mail Options tab 3 Touch File Name Message or Reply to then delete or modify the default text using the touch screen keyboar...

Page 119: ...on 2 From All Templates select the template created by your system administrator 3 The template defines the scan settings as well as the destination of the image To change any of the scan settings tou...

Page 120: ...rvices Home button 2 On the touch screen touch Workflow Scanning 3 From All Templates select your template in the list To create a template see Creating Scan Templates on page 121 Note Settings chosen...

Page 121: ...lity If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing Scanning Xerox Scan Utility Macintosh Nav...

Page 122: ...ges Enter information in the following fields a To create a unique file name for one or more of the scanned images in the thumbnail view enter a file name in the Base File Name field b Enter the folde...

Page 123: ...ed at varying times on July 1 2008 the names are report_2008 07 01_13 45 15 xxx report_2008 07 01_13 45 25 xxx and report_2008 07 01_13 47 32 xxx The date and time information is unique for all scanne...

Page 124: ...art select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing Scanning Xerox Scan Utility Macintosh Navigate to Applications Xerox Xerox Scan Utility then doub...

Page 125: ...Utility If the icon does not appear in the taskbar click Start select All Programs or Programs if you are using Windows Classic View select Xerox Office Printing Scanning Xerox Scan Utility Macintosh...

Page 126: ...ail Tab on page 126 Using an Email Profile for Scanned Image Attachments on page 126 Selecting New Email Settings to Send Scanned Image Attachments on page 127 Copy to Folder Tab on page 127 Using a F...

Page 127: ...rox Scan Utility on your computer Windows Right click the Xerox Scan Utility icon in the taskbar then select Open Xerox Scan Utility If the icon does not appear in the taskbar click Start select All P...

Page 128: ...name report in the Base File Name field the actual file name becomes report_2008 04 27_10 15 07 pdf 6 Click the Copy to Folder button to copy the selected images to the folder Selecting New Folder Set...

Page 129: ...ntosh applications on your computer This section includes Importing Scanned Images into a Windows Application TWAIN on page 129 Using the WIA Image Manager in a Windows Application on page 130 Using t...

Page 130: ...em to acquire the image For example if you are using Microsoft Word 2003 to place an image in a document a Click Insert b Select Picture c Select From Scanner or Camera d Select the scanner then click...

Page 131: ...to Folder tabs on the Xerox Scan Utility display thumbnails of the images Information about each image including the template used resolution size of the image file and the profile name and settings...

Page 132: ...g Options The printer offers advanced options permitting precise control of the scanning process for critical applications Many of these advanced settings override the automatic settings They are sele...

Page 133: ...he desired setting Help is available for each settings by pressing the printer s Help button Filing Options Filing Options provide additional settings for naming images choosing image formats and beha...

Page 134: ...e assorted sets of originals for assembly into a single print job To use Job Assembly 1 On the printer s touch screen touch Services Home button 2 Touch Workflow Scanning then touch the Job Assembly t...

Page 135: ...er includes Fax Overview on page 136 Sending a Fax on page 137 Server Fax on page 139 Sending an Internet Fax on page 140 Faxing from Your Computer on page 141 Selecting Fax Options on page 143 Fax Ma...

Page 136: ...Document is scanned and sent through an Ethernet network to a fax server which sends the fax to a fax machine Internet Fax Document is scanned and emailed to a recipient Faxing from your computer The...

Page 137: ...Address Book to use this function For details see Adding Speed Dial Entries on page 151 Chain Dial can be performed when viewing the list of Individual contacts in the Address Book For details see Us...

Page 138: ...fax numbers require one or more pauses during the dialing sequence To insert pauses in a fax number begin entering the fax number using the alphanumeric keypad touch the Pause button on the control pa...

Page 139: ...printer s touch screen touch Services Home then touch Server Fax 2 Enter either A fax number telephone number using the alphanumeric keypad or touch Dialing Characters to use the touch screen Touch Ad...

Page 140: ...insert them faceup in the document feeder 2 On the printer s touch screen touch Services Home then touch Internet Fax 3 Touch New Recipient 4 Enter either The recipient s email address using the touch...

Page 141: ...al information 7 If desired click Save to Personal Phonebook to save the recipient information 8 Click OK 9 Send the fax Windows Click OK Macintosh Click Print For details click the Help button in the...

Page 142: ...a name for the group then click OK The group is stored in your Personal Phonebook For details click the Help button in the Fax window Using Fax Phonebooks In addition to the Personal Phonebook there...

Page 143: ...ed option Photo Text Photo Text Setting the Fax Resolution 1 Touch Fax on the touch screen 2 Touch Resolution then touch the desired option Standard Fine Super Fine Adjusting Image Quality Lighten Dar...

Page 144: ...tom scan area Mixed Size Originals for scanning originals of different standard sizes 4 Touch Save Reducing or Splitting 1 Touch Fax on the touch screen 2 Touch the Layout Adjustment tab then touch Re...

Page 145: ...on the touch screen 2 Touch the Fax Options tab then touch Starting Rate 3 Touch Super G3 33 6 Kbps G3 14 4 Kbps or Forced 4800 bps then touch Save Delay Sending a Fax To send a fax at a specified ti...

Page 146: ...ext To turn Send Header Text on or off 1 Touch Fax on the touch screen 2 Touch the Fax Options tab then touch Send Header Text 3 Touch one of the following options Off default On 4 Touch Save Note For...

Page 147: ...on the document glass 7 Press the green Start button Storing a Fax in a Remote Mailbox 1 On the touch screen touch Fax 2 Touch the Fax Options tab then touch Mailboxes 3 Touch Send to Remote Mailbox 4...

Page 148: ...de 148 Deleting Stored Faxes 1 On the touch screen touch Fax 2 Touch the Fax Options tab then touch Mailboxes 3 Touch Delete Local Mailbox Documents 4 Use the alphanumeric keypad to enter the followin...

Page 149: ...ypad or touch Address Book to add fax numbers to the list b Touch Allow all Address Book fax numbers access to add all stored fax addresses to the access list 5 Touch Save 6 Place your original docume...

Page 150: ...uch Poll Now to retrieve and print the faxes Polling a Remote Mailbox 1 On the touch screen touch Fax 2 Touch the Fax Options tab then touch Remote Polling 3 Touch Poll a Remote Mailbox 4 Touch the fi...

Page 151: ...lphanumeric keypad or by touching Dialing Characters then touch Save 7 If required the Starting Rate can be changed by touching the desired speed under Starting Rate 8 A cover sheet can be assigned to...

Page 152: ...x recipient telephone number by adding two or more fax numbers together into a single number For example an area code or extension number could be stored separately from the rest of the telephone numb...

Page 153: ...8 WorkCentre 7755 7765 7775 Multifunction Printer User Guide 153 Maintenance This chapter includes Maintenance and Cleaning on page 154 Ordering Supplies on page 160...

Page 154: ...printer Some pressurized air spray containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire Warnin...

Page 155: ...he printer s touch screen 1 Press the Machine Status button If necessary touch the Machine Information tab 2 The serial number is displayed on the left side of the Machine Information screen If the se...

Page 156: ...Touch Usage Counters then touch the down arrow to choose the desired counter Touch the scroll arrows to view the entire list 2 Touch Close Resetting Routine Maintenance Item Life Counters When replaci...

Page 157: ...sure optimum print quality regularly clean the glass areas of your printer This helps avoid output with streaks smears and other marks that transfer from the glass area while scanning documents Use a...

Page 158: ...outside areas of your printer Cleaning the Document Feeder Rollers Dirt on the document feeder rollers can cause paper jams or deteriorate print quality For best performance clean the document feeder...

Page 159: ...While turning the rollers wipe them with a clean lint free cloth moistened with water Caution Do not use alcohol or chemical cleaners on the document feed rollers 3 Close the top cover until it click...

Page 160: ...ructions Caution Use of toner other than Genuine Xerox Toner may affect print quality and printer reliability It is the only toner designed and manufactured under strict quality controls by Xerox for...

Page 161: ...C7755_WC7765_WC7775supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation o...

Page 162: ...on includes Main Staple Replacement for Advanced Office Finisher and Professional Finisher on page 162 Booklet Staple Replacement for Professional Finisher and Light Production Finisher on page 164 Ma...

Page 163: ...nge handle at the front of the cartridge and pulling it firmly toward you 4 Pinch both sides of the staple case 1 and remove the staple case from the cartridge 2 5 Insert the front side of the new sta...

Page 164: ...clicks 7 Close the finisher door Booklet Staple Replacement for Professional Finisher and Light Production Finisher Note The booklet maker uses two staple cartridges labeled R2 and R3 Booklet stapling...

Page 165: ...r 1 pull the staple cartridge unit out of the finisher until it stops 2 Note The staple cartridge unit does not detach from the finisher 3 Grip the orange tabs on both sides of staple cartridge R2 4 W...

Page 166: ...le cartridge out of the staple cartridge unit 6 Push the new staple cartridge into the staple cartridge unit until it clicks 7 Repeat steps 3 to 6 for staple cartridge R3 8 Return the staple cartridge...

Page 167: ...Production Finisher Warning Do not perform this procedure when the printer is copying or printing 1 Open the right finisher door 2 Grip the staple cartridge by the orange handle and remove it by pull...

Page 168: ...Printer User Guide 168 4 Insert the new staple case into the staple cartridge 5 Grip the staple cartridge by the orange handle and insert it into the staple cartridge unit until it clicks 6 Close the...

Page 169: ...g This chapter includes Control Panel Messages on page 170 General Troubleshooting on page 171 Clearing Paper Jams on page 174 Clearing Staple Jams on page 215 Print Quality Problems on page 226 Copy...

Page 170: ...howing the location of the problem such as the location of a paper jam Problems which prevent the full operation of the printer have associated fault codes These codes will help pinpoint the specific...

Page 171: ...urn On Caution Plug the three wire cord with grounding prong directly into a grounded AC outlet only Do not use a power strip If necessary contact a licensed electrician to install a properly grounded...

Page 172: ...rn off the printer confirm that the power cord is correctly plugged into the printer and the outlet and then turn on the printer A system error occurred Contact your local Xerox service representative...

Page 173: ...ter User Guide 173 Scanner Error Probable Causes Solutions Scanner is not communicating Turn off the printer and check the scanner cable Wait 2 minutes and turn the printer on again If the problem is...

Page 174: ...onal Finisher on page 187 Clearing Paper Jams in the Light Production Finisher on page 203 Clearing Hole Punch Jams on page 213 Clearing Staple Jams on page 215 To avoid damage always remove misfed me...

Page 175: ...Pull the tray out toward you until it stops 2 Remove the paper from the tray 3 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 4 Reload the tray w...

Page 176: ...ray 4 1 Pull the tray out toward you until it stops 2 Remove the paper from the tray 3 If the paper is torn remove the torn pieces of paper from the tray and check inside the printer for torn pieces o...

Page 177: ...e there are no sheets of paper in the paper feed entrance area and remove any jammed paper 3 If the paper is torn check inside the printer for torn pieces of paper 4 Close the Tray 5 cover 5 Fan the p...

Page 178: ...out toward you until it stops If jammed paper is visible remove it If the paper is torn check inside the printer for torn pieces of paper 3 If jammed paper is not visible open the top cover and remove...

Page 179: ...ument feeder top cover until it comes to a stop The document feeder left cover will open automatically 2 If the paper is not jammed in the document feeder pull it out in the direction shown 3 If the p...

Page 180: ...ks into place 5 If the jammed paper is not visible raise the document feeder Pull the green handle and remove any jammed media from under the document feeder or from the document glass Return the gree...

Page 181: ...nd damage the printer To copy them use the document glass Clearing Paper Jams in the Transfer Module Warning Do not perform this operation when the printer is copying or printing 1 Open the printer fr...

Page 182: ...rn remove all torn pieces from the printer 4 If jammed paper is not visible move green handle 2a to the right remove the jammed paper then release green handle 2a 5 If jammed paper is not visible pull...

Page 183: ...ompletely into the printer then turn green handle 2 to the left until it stops in the vertical position 8 Close the front cover Clearing Paper Jams in the Output Tray Remove jammed paper from the outp...

Page 184: ...y to the left until it stops 2 Raise Tray 5 Bypass Tray 3 Pull the release handle and open the bottom left cover 4 Remove any jammed paper Note If the paper is torn remove all torn pieces from the pri...

Page 185: ...Jams in the Bottom Right Cover 1 If a finisher is installed open the finisher door 2 Move green handle 1a to the right 3 Push the release lever down and open the cover Note If a finisher is installed...

Page 186: ...e present Paper may adhere to the inside of the cover and under the transport If the paper is torn remove all torn pieces from the printer 5 Close the bottom right cover Note If a finisher is installe...

Page 187: ...ge 190 Paper Jams at 2a in the Finisher Using Knob 2c on page 193 Paper Jams at 2b in the Finisher on page 195 Paper Jams at 2b in the Finisher Using Knob 2c on page 196 Paper Jams at 3 in the Finishe...

Page 188: ...65 7775 Multifunction Printer User Guide 188 3 Remove the jammed paper 4 Return lever 1a to its original position 5 Close the finisher door Paper Jams at 1b in the Finisher 1 Open the finisher door wc...

Page 189: ...entre 7755 7765 7775 Multifunction Printer User Guide 189 2 Move green lever 1b to the right 3 Remove the jammed paper 4 Return lever 1b to its original position 5 Close the finisher door wc77xx 089 w...

Page 190: ...Multifunction Printer User Guide 190 Paper Jams at 1d in the Finisher Using Knob 1c 1 Open the finisher door 2 Move green lever 1d to the left 3 Turn green knob 1c in the direction shown to release t...

Page 191: ...1 4 Remove the jammed paper 5 Return lever 1d to its original position 6 Close the finisher door Paper Jams at 2a in the Finisher 1 If the paper is visible at the output tray exit carefully remove the...

Page 192: ...Troubleshooting WorkCentre 7755 7765 7775 Multifunction Printer User Guide 192 2 Open the finisher door 3 Move green lever 2a to the right 4 Remove the jammed paper wc77xx 068 wc77xx 069 wc77xx 070...

Page 193: ...tifunction Printer User Guide 193 5 Return handle 2a to its original position 6 Close the finisher door Paper Jams at 2a in the Finisher Using Knob 2c 1 Open the finisher door 2 Move green lever 2a to...

Page 194: ...75 Multifunction Printer User Guide 194 3 Turn green knob 2c in the direction shown to release the paper 4 Remove the jammed paper 5 Return lever 2a to its original position 6 Close the door of the fi...

Page 195: ...n Printer User Guide 195 Paper Jams at 2b in the Finisher 1 Open the finisher door 2 Move green lever 2b to the right then remove the jammed paper 3 Return lever 2b to its original position 4 Close th...

Page 196: ...ultifunction Printer User Guide 196 Paper Jams at 2b in the Finisher Using Knob 2c 1 Open the finisher door 2 Move green lever 2b to the right 3 Turn green knob 2c in the direction shown to release th...

Page 197: ...765 7775 Multifunction Printer User Guide 197 4 Remove the jammed paper 5 Return lever 2b to its original position 6 Close the finisher door Paper Jams at 3 in the Finisher 1 Open the finisher door wc...

Page 198: ...WorkCentre 7755 7765 7775 Multifunction Printer User Guide 198 2 Pull down green lever 3 3 Remove the jammed paper 4 Return lever 3 to its original position 5 Close the finisher door wc77xx 078 wc77xx...

Page 199: ...ide of the finisher above the output tray by lifting upward at green label 5 2 Remove the jammed paper by pulling it in the direction shown 3 Return finisher exit cover 5 to its original position Pape...

Page 200: ...Printer User Guide 200 3 Turn green knob 4a in the direction shown to remove the jammed paper 4 Return unit 4 to its original position 5 Close the finisher door Paper Jams at 4b in the Booklet Maker 1...

Page 201: ...ve green lever 4b to the left 3 If paper is visible remove the jammed paper by pulling in the direction shown 4 Using the green handle pull out unit 4 until it stops 5 Remove the jammed paper from the...

Page 202: ...75 Multifunction Printer User Guide 202 6 Return unit 4 to its original position 7 Return lever 4b to its original position 8 Close the finisher door Paper Jams in the Booklet Tray 1 Open the finisher...

Page 203: ...Production Finisher This section includes Clearing Jams at 1a using Knob 1c on page 204 Clearing Jams at 2a on page 205 Clearing Jams at 3e using Knob 3c on page 206 Paper Jams at 4a in the Booklet Ma...

Page 204: ...tifunction Printer User Guide 204 Clearing Jams at 1a using Knob 1c 1 Open the left finisher door 2 Move green handle 1a to the right 3 Turn green knob 1c in the direction shown then remove the jammed...

Page 205: ...dle 1a to its original position 5 Close the left door of the finisher Clearing Jams at 2a 1 Open the right finisher door 2 Lift green handle 2a then remove the jammed paper If necessary turn green kno...

Page 206: ...e right finisher door Clearing Jams at 3e using Knob 3c 1 Open the right finisher door 2 Move green handle 3e to the right If necessary turn green knob 3c in the direction shown to release the paper R...

Page 207: ...Printer User Guide 207 3 Return handle 3e to its original position 4 Close the right finisher door Paper Jams at 4a in the Booklet Maker 1 Open the right finisher door 2 Using the green handle pull ou...

Page 208: ...r User Guide 208 3 Turn green knob 4a in the direction shown to remove the jammed paper 4 Return unit 4 to its original position 5 Close the right finisher door Paper Jams at 4b in the Booklet Maker 1...

Page 209: ...ve green lever 4b to the left 3 If paper is visible remove the jammed paper by pulling in the direction shown 4 Using the green handle pull out unit 4 until it stops 5 Remove the jammed paper from the...

Page 210: ...unction Printer User Guide 210 6 Return unit 4 to its original position 7 Return lever 4b to its original position 8 Close the right finisher door Paper Jams in the Booklet Maker Tray 1 Open the finis...

Page 211: ...n the direction shown Remove the jammed paper from the tray 3 Close the right finisher door Clearing Jams from the Finisher Tray 1 Remove any jammed paper from the tray If paper is torn look inside th...

Page 212: ...ide 212 Clearing Jams from the Output Tray 1 Remove jammed paper from the output tray If paper is torn look inside the printer for torn pieces Clearing Jams from Tray 8 1 Press the cover button 2 Open...

Page 213: ...function Printer User Guide 213 3 Close the cover until it clicks into place 4 Remove and reload all paper in the tray Clearing Hole Punch Jams 1 Open the finisher door 2 Remove the Hole Punch Waste C...

Page 214: ...entre 7755 7765 7775 Multifunction Printer User Guide 214 3 Empty the waste container 4 Insert the container all the way into the finisher 5 Locate and remove any paper jams 6 Close the finisher door...

Page 215: ...ms in the Light Production Finisher on page 217 Clearing Booklet Staple Jams in the Professional Finisher and the Light Production Finisher on page 220 Clearing Main Staple Jams in the Advanced Finish...

Page 216: ...eck inside the finisher for any loose staples and remove them 4 Open the staple cartridge clamp by pulling firmly in the direction shown 5 Remove the jammed staples 1 then push the clamp in the direct...

Page 217: ...staple cartridge unit until it clicks 7 Close the finisher front door Clearing Main Staple Jams in the Light Production Finisher 1 Open the right finisher door 2 Grip the staple cartridge by the orang...

Page 218: ...ultifunction Printer User Guide 218 3 Open the staple cartridge cover and remove the jammed staples Warning The points of the jammed staples are sharp Remove the jammed staples carefully 4 Close the s...

Page 219: ...7755 7765 7775 Multifunction Printer User Guide 219 5 Grip the staple cartridge by the orange handle and insert it into the staple cartridge unit until it clicks into place 6 Close the right finisher...

Page 220: ...es labeled R2 and R3 Booklet stapling requires that both staple cartridges be free of jammed staples Warning Do not perform this procedure when the printer is copying or printing 1 Open the finisher d...

Page 221: ...r User Guide 221 3 Grip the orange tabs on both sides of the staple cartridge 4 While gripping the orange tabs of the staple cartridge rotate it in the direction shown 5 Lift the staple cartridge out...

Page 222: ...rning The points of the jammed staples are sharp Remove the jammed staples carefully 7 Push the staple cartridge into the staple cartridge unit 8 Return the staple cartridge unit to its original posit...

Page 223: ...rinter Pulls Multiple Sheets Together Paper Jam Message Stays On Probable Causes Solutions The paper tray is too full Remove some of the paper Do not load paper past fill line The front edges of the p...

Page 224: ...y allowed Place fewer documents in the document feeder The document feeder guides are improperly adjusted Ensure the media guides fit snugly against the media loaded in the document feeder Probable Ca...

Page 225: ...ncy or label sheet is facing the wrong way in the tray Load the transparencies or label sheets according to the manufacturer s instructions Envelopes are facing the wrong way in Tray 5 Bypass Tray Loa...

Page 226: ...WC7765_WC7775docs Caution The Xerox warranty service agreement or Total Satisfaction Guarantee does not cover damage caused by using unsupported paper transparencies or other specialty media The Total...

Page 227: ...or streaks Clean all glass surfaces with a lint free cloth Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the im...

Page 228: ...t feeder guides are not adjusted to the width of the document Adjust the document feeder guides to fit the width of the document The fax received by the recipient is blurry The document is incorrectly...

Page 229: ...mory If the job contains several graphics the printer might not have enough memory The printer will not answer if memory is low Remove stored documents and jobs and wait for the existing job to comple...

Page 230: ...ning fax protocol problems To print the report 1 Log in as system administrator Press the Log In Out button enter the User ID admin is the default touch Next enter the Password 1111 is the default the...

Page 231: ...d Scan Alerts Alerts provide messages and instructions for helping the user solve problems that may arise when faxing or scanning Alerts can be viewed through CentreWare IS Alerts can also be viewed b...

Page 232: ...Supplies for your printer www xerox com office WC7755_WC7765_WC7775supplies A resource for tools and information such as printing templates helpful tips and customized features to meet your individual...

Page 233: ...s This chapter includes Physical Specifications on page 234 Environmental Specifications on page 235 Electrical Specifications on page 236 Performance Specifications on page 237 Controller Specificati...

Page 234: ...8 in Height 1 369 mm 53 9 in Weight 351 8 kg 775 5 lb Configuration with Professional Finisher with Booklet Maker Width 2 096 mm 82 5 in Depth 782 mm 30 8 in Height 1 369 mm 53 9 in Weight 379 4 kg 8...

Page 235: ...Printer Specifications WorkCentre 7755 7765 7775 Multifunction Printer User Guide 235 Environmental Specifications Temperature Operating 10 to 28 C 50 to 90 F Relative Humidity Operating 10 to 85...

Page 236: ...ultifunction Printer User Guide 236 Electrical Specifications 110 127 VAC 50 60 Hz Power Consumption 1 131 KVA maximum printing continuously 220 240 VAC 50 60 Hz Power Consumption 1 096 KVA maximum pr...

Page 237: ...Printer User Guide 237 Performance Specifications Resolution Maximum Resolution 2400x2400 dpi Print Speed WorkCentre 7755 Color 40 ppm Black and White 55 ppm WorkCentre 7765 Color 50 ppm Black and Wh...

Page 238: ...Printer Specifications WorkCentre 7755 7765 7775 Multifunction Printer User Guide 238 Controller Specifications Processor 1 8 GHz Memory 1 GB minimum Interface Ethernet 10 100 1000Base TX...

Page 239: ...7765 7775 Multifunction Printer User Guide 239 Regulatory Information This chapter includes Basic Regulations on page 240 Copy Regulations on page 242 Fax Regulations on page 245 Material Safety Data...

Page 240: ...nt off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiver Increase the separation between the equipment and rec...

Page 241: ...ulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox Ozone Release During print operation a small quantity of ozone is rele...

Page 242: ...ed the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in bl...

Page 243: ...rities of a government or bank 3 Exchequer bill paper or revenue paper 4 The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law 5 Proclamat...

Page 244: ...ose found guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without...

Page 245: ...ormat US AAAEQ TXXXX If requested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the...

Page 246: ...uipment is causing harm to the telephone network the Telephone Company may request that you disconnect the equipment until the problem is resolved Repairs to the machine should be made only by a Xerox...

Page 247: ...on the equipment Europe Radio Equipment Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for pan European single termin...

Page 248: ...r Guide 248 Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Custo...

Page 249: ...nction Printer User Guide 249 Recycling and Disposal This chapter includes recycling and disposal guidelines and information for All Countries on page 250 North America on page 250 European Union on p...

Page 250: ...use recycle program Contact your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox product is part of the program For more information about Xerox environmental programs visit...

Page 251: ...ed national procedures These symbols on the products and or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste For...

Page 252: ...ease contact your local authorities or dealer and ask for the correct method of disposal Note for the Battery Symbol Removal Batteries should only be replaced by a MANUFACTURER approved service facili...

Page 253: ...et stapler light production finisher 220 professional finisher 220 main stapler advanced finisher 215 light production finisher 217 professional finisher 215 color corrections 70 configurations 22 con...

Page 254: ...nced office finisher 162 light product finisher 167 professional finisher 162 J job completion notification 84 L labels printing 55 loading envelopes 51 loading paper tray 1 or tray 2 43 tray 3 or tra...

Page 255: ...NIX 37 Windows 33 printer location 14 printer specifications 233 printing black and white 74 booklets 67 both sides of paper 63 cover pages 76 creating custom sizes 83 custom size paper 57 envelopes 5...

Page 256: ...selecting printing options 58 special media printing 54 specifications controller 238 environmental 235 memory 238 performance 237 printer 233 status messages 161 supplies 14 non Xerox supplies 161 o...

Page 257: ...Index WorkCentre 7755 7765 7775 Multifunction Printer User Guide 257...

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