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6
T
rouble
s
hoo
ting
6.7
Mail-Related Problems
This section describes troubleshooting for Mail Notice Service and the E-Mail Print feature.
Symptom
Action
Unable to use the e-mail
Print feature.
Is the printer’s e-mail address set?
Verify the setting with CentreWare Internet Services.
Is [Receive E-mail] set to on?
Verify the setting with CentreWare Internet Services.
Are the IP addresses of the SMTP server and the POP3
server (if POP3 is selected for receiving protocol) set
correctly?
Verify the setting with CentreWare Internet Services.
Are the correct POP user name and password set?
Verify the setting with CentreWare Internet Services.
Did you limit the domain from which mails can be received?
Verify if your domain is included in the domain from which
mails can be received with CentreWare Internet Services.
Are the SMTP server and the POP server working properly?
Check with your network administrator.
Unable to print attached
PDF files with the E-mail
Print feature.
Insufficient memory capacity may disable files that are to be
printed. It is recommended to add memory if you intend to
print large files frequently.
The printer’s status is not
notified with the Mail
Notice Service.
Is the printer’s e-mail address set?
Verify the setting with CentreWare Internet Services.
Is [Mail Notice Service] set to on?
Verify the setting with CentreWare Internet Services.
Are the IP addresses of the SMTP server and the POP3
server (when POP3 is selected for receiving protocol) set
correctly?
Verify the setting with CentreWare Internet Services.
Are the correct POP user name and password set?
Verify the setting with CentreWare Internet Services.
Is the notice item that is to be sent set correctly?
Verify the setting on the [Properties] screen of with
CentreWare Internet Services.
Is the correct destination mail address entered?
Enter the correct destination on the [Properties] screen of
CentreWare Internet Services.
Are the SMTP server and the POP server working properly?
Check with your network administrator.
Summary of Contents for DocuPrint C2428
Page 1: ...User Guide...
Page 26: ......
Page 58: ......
Page 111: ...4About Paper 4 1 About Paper 112 4 2 Loading Paper 117...
Page 158: ...5 3 List of Common Menu 158 5 Setting Control Panel To the next page...
Page 162: ...5 3 List of Common Menu 162 5 Setting Control Panel Continued from the previous page...
Page 206: ......
Page 276: ...G Glossary 276 Appendix...
Page 280: ...280 Index W warm up time 254 waste toner bottle 49 weight 257 WINS server 146...
Page 282: ......