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Troubleshooting
Troubleshooting
Problem:
• I joined a network instead of adding another
controller to my network. Now, neither the
software nor the controller can control anything.
Problem:
• I cannot control a module in my network, or
am experiencing intermittent module failures or
sluggishness controlling my modules.
Problem:
• How do I contact Customer Support.
Solution:
• You have accidentally overwritten your Primary
Controller with a blank network. Reset both
controllers and all modules in your network, and
set up your network again.
Solution:
• Check to make sure that there is power
supplied to the device.
• For plug-in modules, ensure that the outlet
is not a switched outlet, or that the outlet is
switched on.
• For modules with no neutral connection (such
as dimmers), ensure that the attached load
(such as a light bulb) is not burned out.
• For modules with an ‘air gap’ switch (typically
on Z-Wave in-wall switches and dimmers) make
sure it is in the oN position.
• Your computer must be able to communicate
with the module directly, or must be able to
communicate by routing messages through
other modules in your network. You may need
to add additional modules to your network
to provide for reliable communication (in
between your computer and the sluggish/non-
communicating module).
• Ensure that there are no broken or missing
modules in your network. It is possible that the
network is trying to route messages through
broken or missing modules, so removing them
may enhance network performance. See
“Removing or replacing broken modules” on
page 16.
• For best performance, attach the USB
Z-Wave
®
adapter to the USB extension cable
included in this package. Then, place the USB
Z-Wave
®
adapter in an open area away from
walls or other dense materials or metal.
Solution:
For Customer Support, please send an email to:
[email protected]