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VTEL WG500, Installation Manual

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VTEL WG500 Installation Manual Download Page 79

Remote video troubleshooting

B.3  

WG500

TM

Remote video is poor

Possible causes for this problem are:

•

The video settings (color, hue, contrast and brightness) could be incorrect. 
Ask someone at the remote site to adjust these settings. 

•

Inadequate lighting at the remote site.

•

Dark backgrounds at the remote site.

•

The display may not be operating in 16-bit or 32-bit color mode.

•

Functions that require a lot of bandwidth are being performed; e.g., a lot of 
movement in the video window.

Remote video is jerky

The probable cause for jerky video from the remote site is that the remote site has set 
the CODEC quality setting to a low frame rate. This setting will produce a clearer 
picture, but will cause the frame rate to decrease. Ask the remote site to adjust the 
CODEC quality setting.

If the remote site is a WG500, CODEC quality may be adjusted in the Control 
Interface. See “Accessing the Control Interface” on page 4.12.

Remote video is too dark

The probable cause for this problem is that the video settings (hue, color, contrast and 
brightness) are incorrect. Ask someone at the remote site to adjust these settings.

If the remote site is a WG500, CODEC quality may be adjusted in the Control 
Interface. See “Accessing the Control Interface” on page 4.12.

Summary of Contents for WG500

Page 1: ...WG500 384 ISDN Installation Guide TM ...

Page 2: ...ation Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 iii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 The information contained in this document is subject to change without notice VTEL assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for th...

Page 3: ...of this Agreement Third party software provided with VTEL Products is subject to the terms of the Third Party s Software License Agreement Licensee agrees to abide by the terms and conditions of such Third Party Software License Agreements Licensee shall not 1 reverse compile or disassemble any VTEL Software or attempt to do so 2 modify the VTEL Software in any manner or to any extent 3 copy the V...

Page 4: ...ES OF MERCHANTABILITY OR WARRANTIES OF FITNESS FOR ANY PARTICULAR PURPOSE LIMITATION OF LIABILITY IN NO EVENT SHALL VTEL OR ITS LICENSORS BE LIABLE FOR DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION SPECIAL INCIDENTAL CONSEQUENTIAL OR INDIRECT DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF THE SOFTWARE ...

Page 5: ...r 2 7 4 Mounting the camera 2 9 5 Mounting the PC and remote devices receiver 2 10 6 Connecting cables 2 11 Video connections 2 16 Completing camera cable connections 2 17 Connecting remote devices 2 18 7 Making network connections 2 19 Connecting the ISDN lines 2 20 8 Installing options 2 20 9 Powering up 2 23 Chapter 3 Software Configuration 3 1 Advanced Configuration Program 3 1 Network Type ta...

Page 6: ...get help 4 1 AppsView Features 4 1 AppsView video window 4 2 Changing the size of the video window 4 3 AppsView toolbars 4 4 Toolbar 1 4 4 Toolbar 2 4 4 Toolbar 3 4 5 Using the Connection Interface window 4 5 Making an ad hoc video call 4 5 Setting Auto Answer on or off 4 11 Answering a call 4 11 Ending a call 4 11 Customizing AppsView 4 11 AppsView Control Interface 4 11 AppsView Advanced Interfa...

Page 7: ...the camera view 5 1 Moving the camera 5 1 Creating preset camera views 5 2 Creating a preset camera view at your site Local 5 2 Creating a preset camera view at the far site Remote 5 3 Going to a preset camera view 5 3 Clearing a preset camera view 5 3 ...

Page 8: ...Installation Guide iv ...

Page 9: ... as the per call phone charge LAN H 323 calling Naming conventions IP addresses and aliases Each computer on a network including your WG500 system is called an endpoint Each endpoint is assigned an Internet Protocol IP address This IP address is used when making a LAN based call It has the form of xxx xxx xxx xxx This system works quite smoothly but it is often difficult to remember IP addresses T...

Page 10: ...ently active and limits new calls accordingly When setting up a new videoconferencing system such as a WG500 the system must be aware of any gatekeepers on the LAN A gatekeeper is optional or there could be many in a large system Part of the WG500 setup process is to indicate to the video conferencing system which gatekeeper if any it is to use see Chapter 3 The gatekeeper can also help with the a...

Page 11: ...lecommunications methods such as ISDN lines or DDM networks The WG500 384i uses one three ISDN BRIs to place calls to other videoconferencing endpoints at speeds up to 384 Kbps Depending on the switch type used by your telecommunications company you may have to know your SPIDs and DNs please refer to Appendix A ...

Page 12: ...Installation Guide 1 4 ...

Page 13: ...can be used to replace all of the information in this chapter except the section 8 Installing options on page 2 20 Installation steps overview The following list is an overview of the steps required to complete your WG500 installation and will be covered in detail in this chapter 1 Unpack the shipment 2 Inventory contents of the shipment 3 Mount the monitor on the SmartCart or place it on a table ...

Page 14: ... 2 Inventory shipment contents Your boxes and optional crate should contain the following items Monitor box monitor VGA cable remote control batteries documentation power cord for 115V systems discard if 230V system VTEL PC and peripherals boxes PC camera with remote and power supply wireless keyboard with batteries IR receiver software CD ROM documentation warranty registration card camera bracke...

Page 15: ...power strip cable trays 3 Position the monitor If you have purchased the optional SmartCart this section will explain how to mount the monitor on the cart If you do not have the SmartCart locate a sturdy table or other suitable surface for supporting the monitor The surface you choose should be capable of supporting at least 110 pounds or 50 kilograms Be sure that the monitor can be viewed easily ...

Page 16: ... Do not attempt to lift the monitor by yourself 2 Set the monitor on top of the cabinet 3 When the monitor is on top of the cart slide the front edge of the monitor under the lip of the bracket located at the front of the cart 4 At the back of the monitor place the mounting bracket over the inset ledge of the monitor s connector panel Position the rear bracket over the hole in the top of the cart ...

Page 17: ...o that the curved side is toward the front and the word Camera is visible from the bottom of the mounting bracket 4 Make sure that the mounting area on top of the monitor is free from dust oils or any other material or chemicals which might prevent proper adhesion 5 Orient the remaining bracket Monitor so that the studs face up Remove the paper liner from the foam adhesive gasket on the bottom of ...

Page 18: ...eet of the monitor Place the IR Receiver found in the VTEL PC box nearby or on top of the monitor The IR Receiver has an adhesive strip that can be used to secure the device to the desired location Be sure that the receiver is not obstructed in any way If you have purchased the optional SmartCart the PC will already be secured to the cart with the metal tie down strap Should you need to remove the...

Page 19: ... VTEL PC WG500 384i Now you are ready to begin connecting your WG500 cables Follow the step by step instructions below If you have purchased the optional SmartCart many of these connections have already been made for you You will only need to connect cables to the monitor and plug in the microphone Power connector Mouse port Keyboard port Serial port 1 COM1 PTZ camera Video port Modem optional Sou...

Page 20: ...itor and PC CONNECT TO Green single end of audio Y cable 3 5 mm connector Green Line Out on the sound card Dual end of audio Y cable Red RCA connector White RCA connector Sampo monitor RGB In Audio R RGB In Audio L Green Line Out on PC single end of Y cable green dual end of Y cable red dual end of Y cable white Back of monitor Back of PC ...

Page 21: ...the VTEL peripherals box locate the 3 5 mm to 3 5 mm cable CONNECT TO One 3 5 mm end black Black Line In on sound card The other 3 5 mm end black VTEL Codec board Line Out Line Out on Line In on VTEL codec IMUX card Sound Card 3 5 mm 3 5mm cable ...

Page 22: ...14 Codec card connections Locate the omni directional microphone in the VTEL peripherals box CONNECT TO The brown omni directional microphone jack Mic In location on the VTEL codec IMUX board omni directional microphone cable Mic In on VTEL codec IMUX card ...

Page 23: ...a the Video In 2 connector will be used see Second PTZ camera on page 2 21 If you have purchased the Composite Out Video software option the Composite Out connector will be used see Composite Out Video on page 2 22 CONNECT TO Yellow 9 pin large connector Video In location on the VTEL codec IMUX board top connector RCA connector the small end of the codec breakout cable labeled Video 1 In Video Out...

Page 24: ...ons Locate the VGA cable in the monitor box CONNECT TO Blue end of the VGA cable Blue VGA port on the back of the PC Black end of the VGA cable RGB In on back of monitor Connect black end of VGA cable to RBG In Back of monitor Back of PC Connect blue end of VGA cable here ...

Page 25: ...points along the length of the cables CONNECT TO Small end of camera serial cable yellow Yellow VISCA In on the back of the PTZ camera Remaining large end of the camera serial cable yellow Yellow Serial Port 1 on the back of the PC to VISCA In connector x x x The Xs indicate the connectors that remain unused in a single camera set up For information on connecting two PTZ cameras see Second PTZ cam...

Page 26: ... devices Locate the IR receiver Connect the following to the PC CONNECT TO The orange Keyboard connector The orange Keyboard port on the back of the PC The purple Mouse connector The purple Mouse port on the back of the PC Connect mouse cable here Connect keyboard cable here ...

Page 27: ...M 7 Making network connections Connecting the LAN cable Locate an RJ 45 cable in the PC box CONNECT TO One end of the RJ 45 LAN cable The LAN card The remaining end of the LAN cable The LAN source Insert LAN cable into the LAN card LAN card ...

Page 28: ...er ISDN source It is important to know which ISDN line is inserted into each connector on the codec IMUX board You may be required to enter the SPIDs and or DNs for each line during initialization of the AppsView software depending on the telephone company switch 8 Installing options There are four optional components available with the WG500 system wide angle lens modem second PTZ camera composit...

Page 29: ...20 feet away from the first camera 2 Connect the RCA cable provided with the second camera package from the Video Out jack on the back of Camera 2 to the Video 2 In connector on the codec breakout cable 3 Connect the Mini DIN connector from the VISCA Out on Camera 1 to the VISCA In on Camera 2 This cable is supplied with the second camera package See Second PTZ camera on page 4 13 for instructions...

Page 30: ...are option See Composite Out Video on page 4 13 for instructions on using a second video source CONNECT TO One end of the RCA cable to the Composite Out RCA connector on the codec breakout cable The AV2 IN connector on the back of the second monitor RCA RCA connector Composite Out codec breakout cable large end Back of second monitor Back of PC ...

Page 31: ...o the SmartCart If the cart was not purchased a power strip with surge protection is provided with the system PC power Locate the power cable for the PC inside the PC box Warning Verify that the voltage switch is set correctly before inserting the power cord CONNECT TO The PC s power cord The power connector on the back of the PC The remaining end of the PC s power cord The power strip that has su...

Page 32: ...wer cable inside the monitor box for 115V systems or inside the peripherals box for 230V systems CONNECT TO The monitor s power cord The power connector on the back of the monitor The remaining end of the monitor s power cord The power strip Connect power cord to monitor To power strip ...

Page 33: ...ies Locate the batteries inside the VTEL peripherals box and place them into the cordless keyboard and into the camera s remote control Locate the batteries inside the monitor box and place them into the monitor s remote control CONNECT TO The camera s power adapter The camera power input labeled DC In 13 5 V The large end of the camera s power adapter The power strip To power strip Connect power ...

Page 34: ...isplay RGB and not AV1 or AV2 If the screen displays AV1 or AV2 use the Input Selector on the monitor s remote control to change the setting to RGB An input selector button is also located on the front control panel of the monitor When the PC boots the AppsView digital visual communications software will automatically run Proceed to Chapter 3 for instructions on configuring the AppsView software t...

Page 35: ...n Program The first time AppsView runs Advanced Configuration will open and prompt you for important information The following sections describe the options available in each section of Advanced Configuration Refer to these guidelines as you make changes or use the Help button located on the program window to access the AppsView Online User s Guide It is important to note that Advanced Configurati...

Page 36: ... the same phone number is used for all lines it must be entered in all SPID locations If you plan to use less than the full 384 Kbps bandwidth of your system enter all the information at this time for future use If your environment uses only SPIDs or DNs the unused fields should be left blank Select the type of switch your telephone company uses Enter the SPIDs and or DNs for your ISDN Line 1 B1 B...

Page 37: ...our Numbering Type and Number Plan will be set automatically based on the switch type you have chosen on the Network Type tab If your ISDN switch type is Euro ISDN ETSI NET3 your Numbering Plan will be Unknown and your Number Type will be Unknown All other switch types will display No Plan and No Type This value should be set to 2D00 Choose the numbering type and plan based on your ISDN switch typ...

Page 38: ...the Don t have Gatekeeper option it has to use the domain name or IP address of the called endpoint The only characters that are allowed in an E 164 address are and digits 0 9 These addresses are displayed for user information only The Domain name is the name of the local machine by which it is recognized by the LAN The IP address is a unique 32 bit Internet address that is used to communicate wit...

Page 39: ...n endpoint on the Local Area Network which facilitates real time two way communication between a LAN videoconferencing terminal and terminals operating on other network types For example when a call is between a LAN endpoint and a WAN endpoint it must pass through a gateway A gateway is not needed when the call is between two LAN endpoints For important information about gateways please refer to C...

Page 40: ...ox next to the rates s supportedby the gateway Enter the prefix and or suffix if any for each rate To deselect a check box click it again Enter the separator specifiedbyyour gateway Select the Sony D30 31 PTZ Camera Select COM1 Click this button to verify that your camera is connected correctly and working properly The camera should pan tilt and zoom to its limits This box is for use with the seco...

Page 41: ...well as choose to be prompted for Site Add in Your ISDN switch must support Caller ID to use Screen Block Calls Screen calls When this option is selected only numbers you enter into the Screen Calls list will be answered by the system All other callers will be denied Choose Other for any video source other than a Sony D30 31 PTZ Choose Secondary Cameratosupport a second video input source The Came...

Page 42: ...in your Address Book If a corresponding entry is not found you will be asked if you want to add the number to your Address Book and if so will be presented with a New Site window in which to add further information about the entry Your ISDN switch must support Caller ID in order for this feature to work The numbers you enter into this list will be answered All other callers will be denied Numbers ...

Page 43: ...g has also been installed on your system NetMeeting allows you to share applications and also provides a whiteboard for sketching out ideas during your videoconference Each time you run AppsView NetMeeting will also start After you have finished initially configuring your WG500 with Advanced Configuration NetMeeting will initialize for the first time Since NetMeeting can be used in videoconference...

Page 44: ...Installation Guide Chapter 3 Software Configuration 3 10 Select the appropriate category At a minimum you must enter your First Name Last Name and E mail address ...

Page 45: ... 11 WG500TM Next the Audio Tuning Wizard will begin VTEL recommends selecting the Local Area Network option If you are not connected to a LAN choose ISDN Click the Test button as directed When finished with the test click Next ...

Page 46: ...etMeeting is used by AppsView to accomplish the T 120 data collaboration functions it is recommended that NetMeeting never be shut down Each time AppsView is started NetMeeting will also open in a minimized window If AppsView is closed NetMeeting will close as well Windows NT users must initialize NetMeeting to enable AppSharing You will see this screen after performing the audio test The WG500 sy...

Page 47: ...u have now completed the setup of your WG500 system To confirm that WG500 has been configured properly VTEL recommends that you now perform a loopback test Follow these steps to perform a loopback test 1 Click the V icon on the video window to display the first toolbar 2 Click the Rotate Toolbars button to display the second toolbar 3 Click the Show Tools Toolbar button to display the System Tools...

Page 48: ... AppsView 2 Insert the Composite Out Video option diskette into the PC floppy drive 3 Click Start Run In the Run window type a setup 4 The installation will proceed automatically 5 There is no need to reboot the PC after installation You may restart AppsView at this time by clicking Start Programs Vtel AppsView See Chapter 4 for an explanation of how this option can be used ...

Page 49: ...s Vtel AppsView How to get help For more information on using AppsView access the AppsView Online User s Guide as follows Right Click in the video window then select Help from the pop up menu or Click the Help button in any dialog box that you are using or Press the F1 key at any time AppsView Features AppsView features include videoconferencing with local and remote video windows auto answer vide...

Page 50: ...site A second window can be opened to display the local video by selecting this button Use the volume slider to increase or decrease the audio volume Clicking here will exit AppsView The connection status lights will turn green when your system is in a video call Both connection status lights turn green when a call is placed that has a line speed of 2x56 Kbps or 2x64 Kbps All other line speeds suc...

Page 51: ...er of the window and pull it to the size you need Or use the Windows maximize and minimize button in the upper right corner of the video window During a video call you can have both a local video window and a remote video window Both windows can be decreased or increased in size The local window s maximum size will be smaller than the remote window s size Place your cursor at this corner When your...

Page 52: ...idle for a predetermined amount of time The default is 10 seconds but this can be adjusted in the Advanced Interface Setup window see page 4 12 Toolbar 1 Toolbar 2 V icon Rotate Toolbars button rotate toolbars local video source show hide local video window snapshot from local camera show connection interface send video source 2 send video source 1 disconnect current call audio mute snapshot from ...

Page 53: ...ress Book Use the Address Book tab to maintain a list of numbers you call frequently The Call Log tab maintains a record of all incoming and outgoing calls You can determine the information displayed and how it is organized Making an ad hoc video call Ad hoc calling lets you dial a call on the fly You may want to use this method to call a site you do not call often enough to need an entry in the A...

Page 54: ...ay is present on your LAN all four types of calls can be made In order to make H 320 to H 323 calls a gateway must be present on the LAN in which the H 323 unit is located Chapter 1 describes the differences between LAN and WAN calls as well as defines terms associated with both calling methods ...

Page 55: ... select the Hand Dialer tab The number fields on the Hand Dialer tab also accept alphabetic entries such as 1800EXAMPLE 4 Click the digits on the keypad to enter the number you want to dial or use your keyboard 5 Click the Dial button to place the call Backspace Clear all the digits you have entered Enter the number you wish to dial B will only be active if the call is a 2x56 or 2x64 call Click th...

Page 56: ...select the Hand Dialer tab The number fields on the Hand Dialer tab also accept alphabetic entries such as 1800EXAMPLE 4 Click the digits on the keypad to enter the IP address or use your keyboard 5 Click the Dial button to place the call Backspace Clear all the digits you have entered Click the Hangup button to disconnect 3 Select a call rate 2 Select H 323 LAN from the Call Using field Enter the...

Page 57: ...f a gateway H 320 and H 323 systems cannot call each other For a more in depth understanding of gateways please see Chapter 1 1 Click the Show Connection Interface button then select the Hand Dialer tab The number fields on the Hand Dialer tab also accept alphabetic entries such as 1800EXAMPLE 4 Click the digits on the keypad to enter the number you want to dial or use your keyboard 5 Click the Di...

Page 58: ...320 systems cannot call each other See Chapter 1 for a more detailed explanation of gateways 1 Click the Show Connection Interface button then select the Hand Dialer tab The number fields on the Hand Dialer tab also accept alphabetic entries such as 1800EXAMPLE 4 Click the digits on the keypad to enter the IP address you want to dial or use your keyboard 5 Click the Dial button to place the call B...

Page 59: ...itch supports Caller ID you will be able to view the Caller ID of the incoming call in the status bar of the video window Click the Answer button that appears at the bottom of the video window to receive the call Ending a call To end your video call click the Disconnect Current Call button on the AppsView toolbar Customizing AppsView AppsView Control Interface The Control Interface is the central ...

Page 60: ...ystem Tools toolbar click the Show Control Interface button The Control Interface window opens AppsView Advanced Interface Setup The Advanced Interface Setup window is another location to make changes to your AppsView settings It consists of three tabs Appearance where toolbar settings are controlled Launch to set up applications for quick access via AppsView File Location where you can specify th...

Page 61: ...s your second source In order for Composite Out Video to be functional it must be enabled in the software if purchased This is done via the Peripherals tab in Advanced Configuration See page 3 6 for a description and diagram of this tab Please note that enabling or disabling the feature requires a reboot of the system The following table explains the functionality of the Composite Out Video featur...

Page 62: ...ere are a few important facts regarding the use of Composite Out Video The video image will completely fill the screen of the Composite Out Video second monitor The quality of the video in the Composite Out second source may be slightly degraded compared to the primary monitor There may be color variations between the two video sources The small local video window is disabled Click here to view th...

Page 63: ...he power button on the monitor There are a few instances when it is necessary to turn off all power to the computer To move the system to another location To open the computer The system is endangered by an electrical storm or other such occurrence To turn off all power follow these steps 1 Close all open programs including AppsView 2 Click the Start button located on the taskbar 3 Click Shut Down...

Page 64: ...Installation Guide 4 16 ...

Page 65: ...e camera angle you can perform that function from your own site Please note that not all systems support far end camera control as some may have that function disabled Specifically calls over LAN network H 323 standard do not support this functionality Moving the camera 1 When the mouse cursor is near the edges of the video window use the mouse to move the cursor to the far ends of the screen the ...

Page 66: ...mera positions The following features can apply to both ends of a conference your site Local and the site you are connected to Remote if the remote system supports far end camera control Use the Local Remote button located on Toolbar3 to switch between control of the two sites Creating a preset camera view at your site Local 1 Press Store 2 Select a preset button either A through E or Room View Th...

Page 67: ...he far end and are lost after your call is disconnected Going to a preset camera view To move the camera to a preset camera position select the button on Toolbar 3 corresponding to the camera position you desire and the camera will move to that location Clearing a preset camera view To clear a preset camera position select the button on Toolbar 3 corresponding to the camera position you desire to ...

Page 68: ...Installation Guide 5 4 ...

Page 69: ...lies it at point of termination In the United States the NT1 device is customer owned so therefore the telephone company will provide a U interface at point of termination In the case of the US the customer is required to supply an NT1 device To determine your requirement contact your telecommunications provider or your network manager What you need to know You also need to know the following ISDN...

Page 70: ...r The SPID registers your WG500 terminal with the telephone switch If your ISDN line has one number there will be only one SPID or DN If your ISDN line has two numbers there will be two SPIDs or DNs DNs Some ISDN switch types require DNs The DN is usually the same number as the telephone number assigned to the ISDN line If you do not know your switch type SPIDs or DNs contact the telephone company...

Page 71: ...ired Are DNs required AT T 5ESS MultiPoint yes yes AT T 5ESS Point to Point no no Australian ISDN TS0I3 no yes Euro ISDN ETSI NET3 no yes Euro ISDN for Fujitsu switch Singapore no yes French VN3 no yes French VN4 no yes German 1TR6 no yes Japan INS64 Hong Kong CR 22 no yes Japan KDD no yes Japan NTT no yes National ISDN 1 NI 1 yes yes Northern Telecom DMS 100 Custom yes yes ...

Page 72: ...Configuration program see page 3 1 The telephone number is the number people will dial to call your WG500 The B1 number is for the BRI s B channel 1 The B2 number is for the BRI s B channel 2 LINE 1 switch type B1 telephone number B1 SPID B1 DN B2 telephone number B2 SPID B2 DN LINE 2 B3 telephone number B3 SPID B3 DN B4 telephone number B4 SPID B4 DN LINE 3 B5 telephone number B5 SPID B5 DN B6 te...

Page 73: ...any when you are ordering ISDN BRI service 1 Call your local telephone company to determine the availability of BRI service in your location 2 Ask the telephone company what type of switch is used 3 Give the telephone company the provisioning requirements for the VTEL codec board You might want to photocopy or print out this information and fax it to them 4 Tell the phone company what long distanc...

Page 74: ...witched voice data B2 circuit switched voice data circuit switched voice data circuit switched voice data B channel service restriction DMD for both channels DMD for both channels DMD for both channels D channel signaling only signaling only signaling only MTERM 1 if 1 DN 2 if 2 DNs 1 if 1 DN 2 if 2 DNs 1 if 1 DN 2 if 2 DNs MAXB CHNL 2 2 2 ACT USR yes yes yes CSV 1 1 1 CSV CHL any any any CSD 2 2 ...

Page 75: ...1 2BQ1 B channel service type circuit switched data voice circuit switched data voice SPIDs 2 2 SPID suffix 1 1 DNs 2 2 D channel signaling only signaling only circuit switched yes yes BEAR restriction NO Packet Mode Data NOPMD NO Packet Mode Data NOPMD ring yes yes protocol version control functional v2 PVC2 functional v1 PVC 1 Terminal Endpoint Identifier TEI dynamic dynamic MAXKEYS 10 10 EKTS n...

Page 76: ...Installation Guide A 8 ...

Page 77: ... 1 Insert the AppsView CD ROM into the DVD drive 2 The CD ROM will start automatically 3 Follow the setup instructions as they appear on the screen You will need to select your appropriate language as well as the 3 BRI setting 4 When installation is complete reboot your computer when prompted ISDN troubleshooting In the scenarios below the Advanced Configuration Program is a stand alone program th...

Page 78: ...rograms Vtel Advanced Configuration Select the Peripherals tab and verify that you have selected COM port 1 Be sure that you do not have AppsView running as the camera test will not function when AppsView is running If you are still unable to receive a response from the camera please verify that the camera cable is fully inserted into the serial COM port the camera cable is securely connected to t...

Page 79: ...r jerky video from the remote site is that the remote site has set the CODEC quality setting to a low frame rate This setting will produce a clearer picture but will cause the frame rate to decrease Ask the remote site to adjust the CODEC quality setting If the remote site is a WG500 CODEC quality may be adjusted in the Control Interface See Accessing the Control Interface on page 4 12 Remote vide...

Page 80: ...wer The cable between the camera and the VTEL codec IMUX board is loose or disconnected Local video is poor Possible causes for this problem are Inadequate lighting or dark backgrounds at the local site The display may not be operating in 16 bit or 32 bit color mode Functions that require a lot of bandwidth are being performed e g a lot of movement The video settings color hue contrast and brightn...

Page 81: ...e monitor has its own mute setting volume setting and volume variation settings All three of these setting have a direct impact on the audio performance of the WG500 Using the AUDIO VAR FIX button on the monitor s handheld remote confirm that the FIX setting is selected With the monitor s handheld remote set the monitor volume to 80 The actual display shows a volume setting of 256 so an 80 setting...

Page 82: ...eaker Microphone is selected The remote site may have muted its microphone Ask someone at the other end to test whether or not their microphone is muted The microphone on the remote site may have been disconnected Ask someone on the other end to check their microphone cable Remote site cannot hear local site Have someone at the remote site check that the speaker cable is firmly placed into the cod...

Page 83: ...nment features Windows 95 98 or NT 4 0 operating system Call Blocking and Screening Address Book Speed Dial Redial calling features Drag and drop file transfer Multipoint ready Single button launch application sharing Video image capture Manual or auto answer ...

Page 84: ... 7 kg 21 4 pounds operating temperature 10º to 35º C 50º to 95º F storage temperature 40º to 70º C 40º to 158º F operating humidity non condensing 8 to 80 RH 27º C 80 6º F storage humidity non condensing 5 to 95 RH 27º C 80 6º F line voltage 115 V 90 132 V 230 V 180 264 V frequency 50 60 Hz power consumption 300 watts MTBF method environment 8 037 hours Relex Bellcore Issue 4 GB GC ground benign c...

Page 85: ...deo inputs video compression H 261 H 263 resolution FCIF 352 x 288 QCIF 176 x 144 frame rate encode decode Up to 22 30 frames per second in FCIF Up to 30 30 frames per second in QCIF video format NTSC PAL input 1 1 Vp p 75 Ohms NTSC PAL RCA phono male input 2 1 Vp p 75 Ohms NTSC PAL RCA phono male ...

Page 86: ...o 100 000 lux horizontal resolution NTSC 460 TV PAL 450 TV gain selector automatic manual video S N 48 dB pan tilt action horizontal 100 degrees vertical 25 degrees video output RCA pin jack 1 1Vpp 75 ohm unbalanced synchronization negative RS 232C input 1 output 1 8 pin mini DIN input output control terminals 9600 bps data 8 bit stop bit 1 power terminal EIAJ type4 input voltage DC 12 to 14 V pow...

Page 87: ...udio privacy on off G 711 64 Kbps 300 Hz 3 4 kHz audio bandwidth G 722 64 Kbps 50 Hz 7 0 kHz audio bandwidth G 728 16 Kbps 300 Hz 3 4 kHz audio bandwidth microphone in 3 5 mm connector female line in 3 5 mm connector female speaker line out 3 5 mm connector female headphone 3 5 mm connector female ...

Page 88: ...SA VGA MACII optional NTSC PAL video signals synchronization horizontal frequency 31 38 KHz 15 734 KHz vertical frequency 50 100Hz auto scan bandwidth 50 MHz input signals connectors video analog sync TTL 15 pin D sub in out RCA jack audio x 1 RCA jack A V x 2 S terminal x 1 or Euro AV SCART audio AMP 10W 10W AMP power supply AC 120V 60 Hz 200 W max or AC 220V 50Hz 200 W max dimensions 742 mm W x ...

Page 89: ...notation via NetMeeting Local and remote video snapshot capability model AudioTechnica AT 841VM mic pattern omni directional output 1 Vp p out at 94 dBSPL single ended open circuit sensitivity 10 1 dBV at 1 Pa cable length 25 feet connector 3 5 mm male current draw 11 mA output impedance 130 Ohms frequency response 40 15000 Hz height 34 5 876 mm width 28 0 711 mm depth 29 0 737 mm weight 139 lbs 6...

Page 90: ...ed a U interface The interface on the board is a S T interface This requirement is based on each country For example in Europe the telephone company owns the NT1 device and therefore supplies it at point of termination In the US the NT1 device is customer owned so therefore the telephone company will provide a U interface at point of termination In the case of the US the customer is required to su...

Page 91: ...1 H 263 communications H 221 audio G 711 G 722 G 728 data T 120 T 121 T 122 T 123 T 124 T 125 file transfer T 127 PCI version 2 1 ITU T videoconferencing H 323 video coding H 261 communications H 221 audio G 711 G 722 G 728 data T 120 T 121 T 122 T 123 T 124 T 125 file transfer T 127 PCI version 2 1 ...

Page 92: ...Installation Guide C 10 ...

Page 93: ...on the following being observed by users and suppliers of the equipment 1 The adapter must be installed in a host computer which itself must comply with the required regulations e g IEC950 EN60950 AS3260 2 Before any attempt is made to gain access to the host computer the ISDN cable should first be detached from the MXV or the wall socket 3 These adapters are powered by the host computer s power s...

Page 94: ...er before installing other adapters into the host equipment The MXV 5040 must be installed such that with the exceptions of the connections to the host clearance and creepage distances shown in the table below are maintained between the MXV 5040 and any other assemblies which use or generate a voltage shown in the table below The larger distance shown in the bracket applies where the local environ...

Page 95: ...above X shows the clearance distance which is the shortest distance in air between the points Y shows the creepage path between the same two points up to 250 5 0 8 0 4 0 up to 300 6 4 10 0 4 0 above 300 For a host or other expansion card fitted in the host using or generating voltages greater than 300 V rms or dc advice from a competent telecommunications safety engineer must be obtained before in...

Page 96: ...mmunications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 00398 5 All external cables connecting to this basic unit need to be shielded See installation instructions For cables connecting to option boards see the option manual or installation instructions This digita...

Page 97: ... a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications However there is no gua...

Page 98: ...one company may temporarily disconnect service 3 The telephone company may make changes in its technical operations and procedures if such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes You will be advised of your right to file a complaint with the FCC 4 If the telephone company requests information on what equipment ...

Page 99: ...in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense...

Page 100: ...Installation Guide D 8 ...

Page 101: ...1 audio connections 2 12 camera connections 2 17 camera power cable 2 25 codec card connections 2 13 2 14 ISDN 2 20 LAN 2 19 microphone 2 14 monitor power cable 2 24 PC power cable 2 23 video connections 2 16 Call Log 4 5 calling LAN E 164 addresses 1 2 gatekeepers 1 2 gateways 1 2 H 323 IDs 1 2 IP addresses 1 1 LAN and WAN definitions 1 1 calls answering 4 11 hanging up 4 11 LAN to LAN 4 8 LAN to...

Page 102: ...7 SPID A 1 switch types A 3 L LAN connection 2 19 loopback test 4 12 M monitor locating monitor without SmartCart 2 7 mounting monitor on SmartCart 2 8 N NetMeeting customizing 3 9 Network Terminating device A 1 NT1 A 1 NT1 device C 8 Number Type 3 3 Numbering Plan 3 3 O options 2 20 Composite Out Video 2 22 usage 4 13 second PTZ camera 2 21 usage 4 13 wide angle lens 2 20 S S T interface A 1 seco...

Page 103: ...receive calls B 2 local video B 4 displaying solid color B 4 no local video B 4 poor quality B 4 video too dark B 4 remote video B 2 jerky video B 3 no remote video B 2 poor quality B 3 video too dark B 3 software reinstallation B 1 V video connections 2 16 video window changing the size 4 3 color adjustments 4 11 troubleshooting B 4 volume adjusting 4 2 W WG500 installation steps 2 5 opening Apps...

Page 104: ...Installation Guide I 4 ...

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