pressing the emergency call button
→
.
Rescue measures will be initiated automati-
cally if there is no response to questions from
the public emergency call centre.
Integrated battery
The integrated battery ensures that the legal-
ly required eCall Emergency System remains
available for some time if the 12-volt vehicle
battery is disconnected or faulty.
A corresponding message will be displayed in
the instrument cluster display if the integra-
ted battery is discharged or faulty. If this
message is displayed, immediately go to
a qualified workshop and have the integrated
battery replaced.
Have the integrated battery checked
by a qualified workshop after about
3 years and replaced if necessary.
Data transmission
In the event of an emergency call, the legally
prescribed data are transmitted to the public
emergency call centre in order to determine
necessary rescue measures.
The data on the vehicle location are continu-
ously overwritten so that only the last three
stored locations required for correct func-
tioning of the legally required eCall Emergen-
cy System are available. The vehicle is there-
fore not permanently tracked.
The data relating to the emergency call are
processed exclusively in order to ensure cor-
rect functioning of the legally required eCall
Emergency System. The data related to the
emergency call are automatically deleted
from the system 13 hours after the emergen-
cy call was triggered.
The transmitted data include the following:
— Current position of the vehicle when the
emergency call was triggered.
— Two other positions shortly before the
emergency call was triggered (route driv-
en, a few 100 m or around 328 ft).
— Vehicle identification number (VIN).
— Type of vehicle drive.
— Vehicle type.
— Type of trigger (automatic or manual)
— Type of call.
— Direction in which the vehicle was moving
when the emergency call was triggered.
— Time of collision.
— Reliability of positioning data.
— Data record version.
— Counter of data strings transferred per
call.
— Estimated number of passengers.
The function of the legally required
eCall Emergency System may be re-
stricted if Infotainment systems have been
retrofitted.
Troubleshooting
Fault in legally required eCall Emergen-
cy System
The indicator lamp in the emergency call but-
ton lights up red continuously . In addition,
the message
Error: Emergency call function. Please
visit workshop.
may be displayed in the instru-
ment cluster display.
There is a system fault in the legally required
eCall Emergency System. It is not possible to
make an emergency call.
— Drive immediately to a qualified workshop.
— Have the fault rectified.
Legally required eCall Emergency Sys-
tem restricted
The indicator lamp in the emergency call but-
ton lights up red continuously . In addition,
the message
Emergency call function restricted.
Please visit workshop.
may be displayed in the in-
strument cluster display.
The function of the legal emergency call sys-
tem eCall is only available to a limited extent.
It is not possible to make an emergency call.
In an emergency
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