Requirements for activating
a function
— A suitable Infotainment system is installed
in the vehicle.
— Compatibility and performance of the
hardware available in the vehicle.
— There is a valid We Connect contract be-
tween you and Volkswagen.
— The vehicle is assigned to your We Con-
nect user account.
— Sufficient mobile reception at the current
location of the vehicle.
— The electrical system in the vehicle is
ready for use.
— The vehicle battery has a sufficient charge
level.
— Factory-installed OCU or in some countries
the Volkswagen We Connect control unit.
Steps for activation
Do not drive the vehicle during an activation
process.
1.
Switch on the ignition.
2.
Confirm activation in the Infotainment
system.
3.
Observe the information on the Infotain-
ment system during activation.
After activation, it is necessary to switch the
ignition off and then back on again for some
functions. The function can then be used
properly.
Before starting the engine again, read
the message in the Infotainment sys-
tem about completed activation. Observe the
instructions if activation was not successful.
Troubleshooting
Where can I obtain activatable functions?
From an online shop accessible via your
Volkswagen We Connect user account.
Depending on equipment, functions can also
be purchased and activated directly via the
Infotainment system in the “In-Car Shop”.
Function restrictions during activation
The function is not available during activa-
tion.
After successful activation
Successful activation is displayed on the Info-
tainment system.
When will the activated function be availa-
ble?
Depending on the function activated, it will
be available either immediately or only after
the next driving cycle (deactivation and re-
newed activation of the vehicle’s drive sys-
tem).
Wi-Fi hotspot
Introduction to the topic
The WLAN hotspot function is not available in
all markets and vehicles.
Some Infotainment systems can be used as
a WLAN hotspot to provide Internet access
for up to eight WLAN devices.
Some Infotainment systems can use the
WLAN hotspot of an external WLAN device
(WLAN client) → page 210.
A data connection is required to set up a con-
nection to the internet and to use services
such as We Connect.
As default, the WLAN connection is
encrypted using WPA2 encryption for
security reasons. Volkswagen recommends
Wi-Fi hotspot
207
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