ViewSonic SD-T225 User Manual Download

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Chapter 12 ....................................................................................................................................... 84

Appendix ............ .......................................................................................................................... 84

Event Logs ................................................................................................................................ 84

Summary of Contents for SD-T225

Page 1: ...SD T225 SD T245 ViewSonic Device Manager Pro User Guide ...

Page 2: ... trademarks of the Microsoft group of companies Citrix ICA and XenApp are trademarks of Citrix Systems Inc and or one or more of its subsidiaries and may be registered in the United States Patent and Trademark Office and in other countries VMware and VMware View are trademarks or registered trademarks of the VMware Inc GraphOn and GO Global are registered trademarks and the GO logo is a trademark ...

Page 3: ...r 3 17 Getting Started 17 Start VDM Pro Service 17 Stop VDM Pro Service 17 Login VDM Pro Application 17 Logout VDM Pro Application 18 Chapter 4 19 VDM Pro Welcome Dialog 19 Quick Tips 19 Shortcuts 19 Chapter 5 20 VDM Pro GUI Layout 20 Chapter 6 21 VDM Pro Configuration 21 Discovery Configuration 22 Messaging Window 26 SSL Upload 27 VDM Pro Users 28 Language Selection 32 Chapter 7 33 VDM Pro Tools ...

Page 4: ...quirement for Installing SCX 52 Supported Operating Systems for Installing SCX 52 Security 52 Compatibility 52 Chapter 11 53 Smart Client Management Configuration 53 Viewing Smart Client Management Page 53 Group Management 55 Firmware Manager 56 Quick Connection Policy Manager 62 Connection Manager 66 Managing Client Policies 70 Quick Connection 75 Connection Manager 76 Client Setup 77 Password Se...

Page 5: ...4 Chapter 12 84 Appendix 84 Event Logs 84 ...

Page 6: ...t Protocol KVM Kernel based Virtual Machine LDAP Lightweight Directory Access Protocol OS Operating System PRN Purchase Reference Number SCX Smart Client Management SNMP Simple Network Management Protocol SSL Secure Sockets Layer TLS Transport Layer Security VNC Virtual Network Computing WSMAN Web Services for Management VDM Pro ViewSonic Device Manager Pro ...

Page 7: ...abels Text Hyperlink Text Cross Reference Text Code Note Remember Mandatory field Text Refer Global Declaration Button Usage Cancel Cancel the current process and return to the previous screen Back Go back to the previous screen Close Exit from the current screen ...

Page 8: ... Smart Client Management SCX is a thin client management plugin for VDM Pro that provides aggregated management of thin client devices equipped with ViewSonic thin client agents SCX will provide remote manageability of the system VDM Pro uses industry standard protocols and completely provide remote manageability VDM Pro provides a browser agnostic and intuitive web interface that allows an admini...

Page 9: ...Pro software is capable of managing up to 10 000 clients and licenses Software requirements Browser Internet Explorer 7 or later Mozilla Firefox 3 5 or later Google Chrome 5 0 or later Operating System The details of VDM Pro installable OS are shown in a table below S No VDM Pro Installable OS 1 Windows 7 Enterprise 32 bit 2 Windows 7 Enterprise 64 bit 3 Windows Server 2008 R2 Standard 64 bit 4 Wi...

Page 10: ...VDM Pro 1 Uninstall the old version of VDM Pro if available This step is for clean installation 2 Right click the VDM Pro client 3 0 xxxxxx win32 x86 exe and click Run as Administrator An Extracting window appears for displaying the progress stage and then VDM Pro Base Framework Setup dialog box appears as displayed in the subsequent screenshot Figure 1 Setup ...

Page 11: ...on in the same dialog box as displayed in the subsequent screenshot Figure 2 Destination Folder 4 Click Next to continue installation in the default folder Or click Change to choose another folder By clicking Next button the install options appear in the Setup dialog box ...

Page 12: ...stall button to start the installation process Click Back to review or change the installation settings Click Cancel to exit the wizard A related screenshot is displayed below Figure 3 VDM Pro Installer Notification ...

Page 13: ... process is started by clicking Install button A related screenshot is shown below Figure 4 Installation Process 7 Click Finish to exit the Setup Wizard as shown in the subsequent screenshot Figure 5 Installation Finish ...

Page 14: ...tart All Programs VDM Pro VDM Pro Stop Service This is required for making a clean un installation For more information on how to stop the service see Stop VDM Pro Service There are two ways to uninstall VDM Pro They are as follows Uninstalling from Start Menu Recommended 1 In Window 7 go to Start All Programs VSC VDM Pro Uninstall folder to uninstall VDM Pro 2 OR In Windows 8 enter uninstall VDM ...

Page 15: ...s to begin the uninstall action A related screenshot is displayed below Figure 8 Windows Installer Uninstalling from Control Panel 1 Go to Start Control Panel Programs and Features 2 Select VDM Pro Base Framework from the list and right click on it and select uninstall This starts the un installation process for entire VDM Pro in the machine and removes Client Management Suite too Wait until VDM P...

Page 16: ...e web server ports section displays the availability of default web server ports In HTTP Port 80 is set as the default port during installation In HTTPS Port 443 is set as the default port during installation 1 Click Check Port Availability button to check the port availability before applying the settings 2 Select the other options such as Restart Services and Launch Web UI as per the need This s...

Page 17: ...when Start Services and Launch UI Options are chosen Figure 10 VDM Pro Configuration 4 Click OK to complete the installation Configuring VDM Pro after Installation VDM Pro configuration can be done anytime even after the installation 1 Click Start All Programs VSC VDM Pro VDM Pro Configuration as shown in the screenshot below Figure 11 Launch VDM Pro Configuration 2 Follow the steps given above in...

Page 18: ...is opens the command prompt where it displays all the background processes and waits until the command prompt disappears Stop VDM Pro Service Before uninstalling the VDM Pro application the user has to stop the services that are running For Windows Go to Start All Programs VSC VDM Pro Stop VDM Pro Service This opens the command prompt where it displays all the background processes Wait until the c...

Page 19: ...ials that has been configured If an LDAP setting is not configured a warning message The LDAP Server is not configured will be displayed A sample Login screenshot is shown below Figure 12 Login Logout VDM Pro Application To logout of the VDM Pro application 1 Click button on the top right corner of the VDM Pro application A confirmation message is displayed 2 Click Yes to log out of the VDM Pro ap...

Page 20: ...ed by another way click About Show Welcome Dialog Shortcuts To get started the user has to set discovery ranges and create global users for the devices The Welcome Dialog provides shortcuts to set discovery ranges create global users and to add IP address or the type of manageability 1 To add a new device by the IP address or the type of manageability click Add new device or manageability To know ...

Page 21: ... of VDM Pro Figure 14 VDM Pro Layout Device Details Window Breadcrumbs Node Categories List Top Banner Base categories Built in Categories List Logout Button Database Usage Bar General Menu Bar Device List Tool Bar Messaging System Window Device Category Summary Go Back Button ...

Page 22: ...res according to the user needs and identifies the attributes of the product to meet the requirements of an end user This helps the user to manage a device easily and effectively Various feature configurations are as follows Discovery Configuration DNS Configuration Messaging Window SSL Upload VDM Pro Users Language Selection ...

Page 23: ...le Start End 192 168 1 1 192 168 1 255 So defining one range the user can discover maximum of 255 devices To configure discovery range follow the steps given below 1 Login the VDM Pro application a Welcome to VDM Pro page appears 2 Click Open Discovery Settings button in the bottom left hand side of the Welcome page to configure the discovery ranges Or Click VDM Pro Options Configuration Discovery...

Page 24: ...n Start and End columns to discover the devices within the specified range to avoid unwanted device discovery 3 Click Save to trigger the discovery process A Confirmation message appears click Yes to save the discovery settings successfully or click No to return to the previous screen 4 Click Reload Discovery Settings a Confirmation message appears Click Yes to reload all the settings to the saved...

Page 25: ...k Save to trigger the discovery process A Confirmation message appears click Yes to save the discovery settings successfully or click No to return to the previous screen 4 Click Reload Discovery Settings a Confirmation message appears Click Yes to reload all the settings to the saved values or click No to return to the previous screen 5 Select a required IP address and click Delete IP button to de...

Page 26: ...ettings successfully or click No to return to the previous screen 4 Click Reload Discovery Settings a Confirmation message appears Click Yes to reload all the settings to the saved values or click No to return to the previous screen 5 Select a required entry and click Delete IP Prefix button to delete a discovery range Click Save to commit all changes The discovered devices in the device tree are ...

Page 27: ...timestamp in the Messaging Window The user can also configure the output window and optimize the messaging window size according to their needs 1 Click VDM Pro Options Configuration Messaging Window to configure the messaging window as shown in the screenshot below Figure 19 Messaging Window 2 Choose the size of the messaging window from the Messaging Window Size on Startup section 3 Click Save bu...

Page 28: ...only cert and key files to be part of SSL configuration Other formats have not been tested To upload SSL certificate 1 Click VDM Pro Options SSL to upload the SSL certificate file as shown in the screenshot below Figure 20 Certificate Upload 2 Click Browse to select the SSL certificate file 3 Click Upload to upload the SSL certificate file 4 Once the SSL certificate file is uploaded Key text box i...

Page 29: ...nage many numbers of users on a domain Configuring User VDM Pro provides an option to create their own credentials for logging the VDM Pro application apart from logging with default username and password After configuring the user the user can log into the application with the newly created user credentials Various actions performed on VDM Pro user configuration are as follows Add New User Edit U...

Page 30: ... Options VDM Pro Users VDM Pro Users to edit the user credentials to avoid unwanted users from accessing the account 2 Select the required user and click Edit button An Edit User window is displayed By default Name text box is disabled 3 Enter user password in Password and Confirm Password text boxes 4 Select the privilege rights to be Administrator or User or Operator or KVM from the Privilege dr...

Page 31: ...VDM Pro Options VDM Pro Users LDAP Configuration to configure LDAP settings as displayed in the subsequent screenshot Figure 24 Basic LDAP Configuration 2 Enter the name of the host or IP address in the Host IP Address text box This could be the IP address of the LDAP server 3 Enter the port address in the Port text box Default port is 389 4 Enter the domain name in the Bind DN text box 5 Enter th...

Page 32: ...utton 10 Check the Bind Requires DN checkbox to retrieve the domain name for the account used to bind if the username is not already in DN form 11 Select an account format that indicates the form to which the account names are canonicalized from the Account Canonical Form drop down list 12 Enter the name of the account domain in the Account Domain Name text box 13 Enter the short name of account d...

Page 33: ...ne the language as English default language automatically or Manually select language button to choose the language type manually from the drop down list Depending upon the language selection the language name will be displayed in the Active Language While selecting Automatically determine language button manually select language drop down list will be disabled 3 Click Save to save the language se...

Page 34: ...for generating the reports User Report Generates user defined reports for the selected plug ins In addition the user can select multiple reports and multiple result formats for generating the reports At least one result format must be selected for generating the reports Following are the System Report features System Report Feature Description Edit Report Allows the user to edit the required syste...

Page 35: ...equired result from the Selection field column and click Preview to view the generated reports in the browser or click Download button to download the report in a particular location Delete Generated Report Allows the user to delete the generated reports Select the required report from the Selection field column under Generated Report tab and click Delete to delete the selected system reports succ...

Page 36: ...M Pro Report Manager page Select the required scheduled report from the Selection field column and click Edit An Edit Schedule page is displayed Make necessary changes and click Next button A Device Selection window appears Select the required device from the Selection field column Click OK to save the changes successfully and viewed under Scheduler tab or click Schedule Schedule List Delete Sched...

Page 37: ...es in the required user reports Click Report List tab from the VDM Pro Report Manager page Select User Report from the Report Type drop down list Select the required plug ins from the Extensions drop down list Select the required user reports from the Selection field column Click Edit button Edit Report page is displayed Make necessary changes in the fields Click Advance Filter button to make the ...

Page 38: ...umn Click Schedule New Schedule Schedule Report page is displayed Make necessary changes in the field s text boxes and click the required tabs to schedule a report on daily or weekly or monthly or yearly basis Click Next button Device Selection window appears Select the required device from the Selection field column Click OK to schedule the user reports The scheduled user reports are viewed under...

Page 39: ...38 Click VDM Pro Tools Launch Report Manager to launch report manager from VDM Pro as shown in the subsequent screenshot Figure 27 Report Manager List of Reports Top Banner Menu Bar Actions ...

Page 40: ...blems and records the activities performed by the VDM Pro Server VDM Pro has its own event logging mechanism that helps end user to identify the problems on the managed devices VDM Pro does not log any events from the managed devices in this section List of possible events are available in the Appendix Event Logs To retrieve VDM Pro server events 1 Click VDM Pro Tools VDM Pro Event Log an VDM Pro ...

Page 41: ... the first page Moves to the previous page Moves to the next page Moves to the last page 2 Click Set Filter button a Set Filter Options window is displayed to set the filtering option for the event components a Select All or required component to filter from the Component drop down list If the component is selected then the fields under Event Source and Cause will be enabled b Select All or requir...

Page 42: ...t encounter in processing the requests It is the first place to look when a problem occurs with the operation of the server or starting the server because it contains details of what went wrong and how to fix it The format of an error log is relatively free form and descriptive However there is certain information that is contained in most of the error log entries For example here is a typical mes...

Page 43: ...he timestamp retrieval to zero 1 Click VDM Pro Tools Restart Messaging as shown in the screenshot below Figure 29 Restart Messaging 2 Check the Auto Scroll checkbox to scroll the messages displayed in the message console 3 Click Clear Console Entries button to clear the message entries displayed in the message console 4 Click Copy to clipboard button to copy the entries to clipboard 5 Click Add Ed...

Page 44: ...to the previous page 8 Click Clear Filter button to clear the filters to de fault Stop Messaging Stop Messaging action stops displaying the numerous real time updates like adding new devices to the list removing ignored devices health status and connectivity status of the device and so on in the message console To stop displaying the messages in the message console click VDM Pro Tools Stop Messagi...

Page 45: ...ptions includes tooltip and button labels for the devices Messaging Console Options includes the options to control messaging console Category Summaries includes the statistical summary of the Nodes within each category A sample screenshot is shown below Figure 31 Device List Layout A Node Management Group B Device Options C Navigation Pane D IP Management Group E Node Distribution Status F Catego...

Page 46: ...p Menu Description Add New Device Allows you to add node manageability by selecting either an IP address to scan or from the list of supported types To know more about adding a new device refer Adding Node by IP Device or Manageability under VDM Pro Smart Client Management SCX Open Discovery Settings Allows you to configure discovery ranges List Options Allows you to enable or disable 1 Device sum...

Page 47: ...Non Recoverable Device s overall health status is in non recovery state Status Pending Device s overall health status is in unknown state Offline Device is offline Update Device is undergoing upgrade process Click Select this Category from any one of nodes in the Category Summaries window a Node List window appears as shown in the screenshot below The Node List window is highlighted in red whereas...

Page 48: ...appears as shown in the screenshot below Figure 34 IP Management Figure 35 Discovered IP list The Discovered IP List shows the list of all discovered IPs with their supported manageability and authentication status The list will be filled with new entries as they are discovered It may take several minutes for authentication to take place after an IP has been added ...

Page 49: ...indows OS Indicates the detected protocols such as AMT Windows OS and Linux OS that are currently installed Manageability Status Indicates the current manageability status of the IP For a device to be considered managed at least one protocol must authenticate successfully If any IPs are ignored their status will be reflected here as well The manageability status of the detected IPs is displayed on...

Page 50: ...n About VDM Pro details about the version information of VDM Pro GUI and Server components are provided Click About VDM Pro Information A screenshot is shown below Figure 36 VDM Pro Information To copy the information to clipboard click Copy to Clipboard ...

Page 51: ... Generate Debug Report This opens a Generate Debug Report dialog as shown in the screenshot below Figure 37 Generate Debug Report Select the required options from the dialog and click Generate Report to Clipboard to generate the debug report to a clipboard ...

Page 52: ... connection appearance IP and keyboard Password Setting Provides password setting for administrator for the thin client device Power Control Allows the user to control power of the managed client VNC Connector KVM Viewer helps the users mainly IT administrators to remotely view or manage a single thin client device Send Message Remote FW Update Users can update Firmware from remote for the selecte...

Page 53: ...ported Operating Systems for Installing SCX Windows 2003 Windows 2008 Windows Vista Windows 7 Windows 8 Security SCX provides a secured way to manage the servers and other components in a data center or enterprise HTTPS is used to secure the web interface ViewSonic propriety protocol is used to secure agent interface MD5 CHAP will be used for a secured authentication Compatibility The web interfac...

Page 54: ...ffectively Various feature configurations are as follows Adding Single Device Managing Groups Managing Firmware Managing Connection Policies Managing Client Policies Configuring Connection Settings Configuring Client Settings Configuring Password Settings Viewing Smart Client Management Page To view Smart Client Management page follow the steps given below 1 After logging into VDM Pro click VDM Pr...

Page 55: ...enshot Select the required device s from the Node List and click Manage Smart Client from the Manageability Types in selected Nodes grid Figure 39 Node Manageability 3 This opens Smart Client device window as shown in the screenshot below Figure 40 Smart Client Management Page ...

Page 56: ... to manage groups 1 Click Plugins Smart Client Management Group Management A Group Management dialog is displayed as shown in the subsequent screenshot Figure 41 Group Management 2 Click Create to add a group This opens an Add Group dialog as shown in the subsequent screenshot Figure 42 Add Group 3 In Add Group dialog under Step 1 enter the group name and description in the Group Name and Descript...

Page 57: ...roup Management Page select a required group and click Delete to delete a group Firmware Manager Administrators have a need to update Firmware in a thin client that they manage when a new Firmware is available Doing this operation on all managed systems without any automation or remote capabilities is a difficult task SCX simplifies this by providing options to remotely update Firmware of multiple...

Page 58: ...Click Save to upload a firmware successfully 6 In the Firmware Management dialog select a required firmware and click Edit to edit a selected firmware s details An Edit Firmware Information dialog is displayed as shown in the subsequent screenshot Figure 45 Edit Firmware Information 7 Enter the required firmware details in the Firmware Name and Description text fields 8 Click Save to save the ente...

Page 59: ...on 3 Enter the firmware descriptions in Firmware Name and Description text fields 4 Select Upload in order to select and upload a new firmware image 5 Choose Select exist firmware image to update This action enables the Step 1 Set Firmware Image options as shown in the subsequent screenshot When you select Normal all the normal packages will be shown on the list when you select Force Only only for...

Page 60: ...ick By Filter tab Select the required devices and click Add to Update List The selected devices will be added to Update List 8 Click the select devices from the Update List and click Remove All to remove the selected devices from the Update List 9 In the Choose the device step click By Group tab as shown in the subsequent screenshot Figure 49 Choose the devices By Group ...

Page 61: ...hown in the subsequent screenshot Figure 50 Add Group 12 In Add Group dialog under Step 1 enter the group name and description in the Group Name and Description text fields respectively 13 In Step 2 select the required devices from the device list 14 Select the type of device that needs to be listed from Any option Enter the device details in search bar and click Filter 15 Click OK to save the ent...

Page 62: ... schedule in order to select a particular date and time for the schedule to start 19 Click Done in order to start the update process Retrieving Firmware Update History 1 Click Plugins Smart Client Management Firmware Manager Firmware History A Firmware Update History dialog is displayed as shown in the subsequent screen Figure 52 Firmware Update History ...

Page 63: ... IP address SCX allows the user to manage connection policies and deploy connections Follow the steps given below to manage connection policies Quick Connection Policy List 1 Click Plugins Smart Client Management Quick Connection Policy Manager Quick Connection Policy List A Widget Policy Management dialog is a displayed as shown in the subsequent screenshot Figure 53 Widget Policy Management 2 In...

Page 64: ...Connection Deployment A Quick Connection Deployment dialog is a displayed as shown in the subsequent screenshot Figure 55 Quick Connection Deployment 2 Under Step 1 Set Quick Connection Setting select Create New Policy and enter the policy name and details in the Policy Name and Description text fields respectively 3 Enter the system details in the System option 4 Select the required widgets from ...

Page 65: ...Choose the devices step click By Group tab as shown in the subsequent screenshot Figure 57 Choose the devices By Group 9 In order to create a group click Create New group Click Create to add a group This opens an Add Group dialog as shown in the subsequent screenshot Figure 58 Add Group 10 In Add Group dialog under Step 1 enter the group name and description in the Group Name and Description text ...

Page 66: ...ubsequent screenshot Figure 59 Connection Deployment Set Schedule 16 Select Start Firmware update immediately in order to start the firmware update immediately 17 Choose Select the date and time for schedule in order to select a particular date and time for the schedule to start 18 Click Done in order to start the update process Quick Connection Setting History 1 Click Plugins Smart Client Managem...

Page 67: ...de login setting server setting and local resource setting SCX allows the user to manage connection and deploy connections Follow the steps given below to manage connection Connection List 1 Click Plugins Smart Client Management Connection Manager Connection List A Connection Policy Management dialog is a displayed as shown in the subsequent screenshot Figure 60 Connection Policy Management 2 In C...

Page 68: ...agement Connection Manager Connection Deployment A Quick Connection Deployment dialog is a displayed as shown in the subsequent screenshot Figure 62 Quick Connection Deployment 2 Under Step 1 Set Quick Connection Setting select Create New Policy and enter the policy name and details in the Policy Name and Description text fields respectively 3 Click desired protocol and select Add to create a new ...

Page 69: ...pdate list 8 Select the required devices from the Update List and click Remove All to remove the devices from the Update List 9 In Choose the devices step click By Group tab as shown in the subsequent screenshot Figure 64 Choose the devices By Group 10 In order to create a group click Create New group Click Create to add a group This opens an Add Group dialog as shown in the subsequent screenshot ...

Page 70: ... Enter the device details in search bar and click Filter 14 Click OK to save the entered details 15 In the Choose the devices step select the required devices from the group devices list and click Add to Update List The selected devices will be added to the Update List 16 Click Next to move to the Step 3 Schedule as shown in subsequent screenshot Figure 66 Connection Deployment Set Schedule 17 Sel...

Page 71: ...ing History 2 Click Retrieve All to retrieve all archived events from firmware connection setting logs The Connection Setting History dialog displays all the events from firm connection setting logs Managing Client Policies SCX allows the user to manage policies and deploy client connections Follow the steps given below to manage client policies Managing Client Setting Policies 1 Click Plugins Sma...

Page 72: ...UI Requires the user to select the required Time zone settings and sync with internal NTP server options Display Power Management Requires the user to select the option to Turn on or off monitor after n minutes Volume Requires the user to adjust the volume output of the system IP Setting Requires the user to select the required DHCP or static IP IP network mask gateway DNS Firmware Update Setting ...

Page 73: ...n the subsequent screenshot Figure 70 Client Deployment 2 Select Create New Policy and enter the required policy name and description in the Policy Name and Description test fields respectively 3 Select the required options in the tabs namely Basic Setting Appearance Keyboard Clock Language IP Setting and Firmware Update 4 Select Selected exist policy in order to use an existing policy 5 Click Nex...

Page 74: ...the selected devices from the Update List 8 In the Choose the device step click By Group tab as shown in the subsequent screenshot Figure 72 Choose the devices By Group 9 Select the required group name from the Group List and select the required group devices Click Add to Update List in order to add the selected devices to the Update List 10 In order to create a group click Create New group Click ...

Page 75: ... devices from the device list 13 Select the type of device that needs to be listed from Any option Enter the device details in search bar and click Filter 14 Click OK to save the entered details 15 Click Next to move to the Schedule step as shown in the subsequent screenshot Figure 74 Schedule 16 Select Start Firmware update immediately in order to start the firmware update immediately ...

Page 76: ...ve all archived events from firmware connection setting logs The Client Setting History dialog displays all the events from firmware connection setting logs Quick Connection Smart Client Management provides connection settings for HDX RemoteFX and VMware These connection settings include domain user name password and server IP address SCX allows the user to configure connection settings for the se...

Page 77: ...ovides Desktop Connection Setting for the selected devices User can configure the settings for each protocol Follow the steps given below to configure Connection Manager 1 Click Configuration Client Setting Connection Manager to configure Connection Manager in client settings A Connection Manager page is displayed as shown in the subsequent screenshot Figure 77 Connection Manager 2 Select a requir...

Page 78: ...he required connection and click Delete to delete a particular connection Client Setup Follow the steps given below to configure Connection Manager 1 Click Configuration Client Setting Client Setup to configure client settings A Client Setup page is displayed as shown in the subsequent screenshot Figure 79 Client Setup 2 Select the required client options from the tabs namely Basic Setting Appeara...

Page 79: ...ext field 4 Click Save to save the new password SCX Tools SCX provides various other features namely power control VNC connector send message certificate upload and firmware update Power Control Power Control feature allows the user to control the power of managed systems using SCX agent interface from anywhere in the network The user will also be able to power on through WOL power off reset issue...

Page 80: ...device has the ability to control and use a remotely managed system using a local keyboard video and mouse This allows the administrator to perform any management activities without having to be physically present close to the system SCX uses KVM redirection feature provided by a thin client built in VNC server to provide remote access to all managed systems Follow the steps given below to connect...

Page 81: ...age 2 Enter the required input message that the user wants to send in the Please input message text field 3 Select the required time needed for a time out in the Time out option 4 Click Send to send the entered message Certificate Upload Follow the steps given below to upload or delete a certificate 1 Click Tools Certificate Upload a Certificate Upload page is displayed as shown in the subsequent ...

Page 82: ...pdate a Firmware Update page is displayed as shown in the subsequent screenshot Figure 85 Firmware Update 2 Select the required filter in the Filter option Click Create a Firmware Upload dialog is displayed as shown in the subsequent screenshot Figure 86 Firmware Upload 3 In Firmware Upload dialog enter the firmware name and details in the Firmware and Description text fields respectively 4 Click ...

Page 83: ... the firmware list and click Delete to delete the selected firmware image 10 Click Update to update the changes made so far General Information In SCX the user can get general information of the selected devices A detailed description of the Smart Client device is given below Click Information Smart Client Summary to launch the Smart Client Summary page as shown in the subsequent screenshot Figure...

Page 84: ...ution Platform Model Firmware Information Firmware Version Agent Revision Kernel Build Version Kernel version Xloader Build Version Uboot Build Version Uboot version Citrix Receiver Version VMWare View Client Version Free RDP Version SPECClient Version vWorkspace Connector Version Overall Status Displays the overall health status of the selected device ...

Page 85: ... event will be logged Reason Sub Codes Description Discovery Range When the user wants to discover the devices provide a discovery range At that point an event will be logged Firmware Upgrade When a firmware is upgraded to a higher version that activity will be logged as an event User Account When a user creates a user account for logging into the application with his user name and password other ...

Page 86: ...s closed this cause will be logged Modified When there is a change in Power status or health threshold for the devices this cause will be logged Running In Progress When an application or process is in run state this cause will be logged Complete Whenever an action is completed this cause will be logged Failed When the devices go to the off state this cause will be logged Succeeded When an applica...

Page 87: ...of the device is good or normal this severity will be logged Warning When the health status of the device meets the warning threshold this severity will be logged Critical When the health status of the device is in critical state this severity will be logged Non Recoverable When the health status of the device cannot be recovered this severity will be logged Information Information other than heal...

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