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Using ISDN Supplementary Services

6-2

Chapter 6: PBX, CENTREX, & ISDN FEATURES

MBX IP Station User Guide

Using ISDN Supplementary Services

ISDN service providers may incorporate features similar to those of Centrex. These ISDN

Supplementary services are provided on a subscription basis, and as with Centrex, are

accessed using the Flash button on an C phone.
Using supplementary services an ISDN line can be placed on Hold and a second call placed on

the line. You may then alternate between the two held calls (Broker Call) using the hold button.

An ISDN line conference can be established using the Flash and Conf Soft buttons. A

conference can also be placed on hold.

Release 1.7

April 2012

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Summary of Contents for MBX IP

Page 1: ...Station User Guide Release 1 7 April 2012 ...

Page 2: ...Release 1 7 April 2012 ...

Page 3: ...y particular purpose and shall not be liable for any loss of profit or any other commercial damage including but not limited to special incidental or consequential TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications Inc All other brand and product names are used for identification only and are the property of th...

Page 4: ...1 2 Added specific procedures for UNI STS Triad infinite phones Using Directory Using Station Speed Dial Do Not Disturb Forwarding Calls Conference Call 2 4 2 7 2 13 2 14 5 5 Call Log feature is not available on UNI STS Triad infinite phones Corrected Call Forwarding procedures 2 14 Added Outcall Notification of Voice Mail messages 3 3 1 0 09 10 Initial Release Release 1 7 April 2012 ...

Page 5: ... from the municipal waste stream via designated collection facilities appointed by government or the local authorities 3 The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health 4 For more detailed information about disposal of your old appliance please contact your city office waste disposal service or the shop where you pur...

Page 6: ... use the power adapter if the power cord or wall outlet is damaged This may result in fire or an electric shock 1 Ensure that children do not pull on phone cords This may injure children or result in equipment damage 2 The ear piece houses a magnetic device which may attract pins or small metal objects Keep headset clear of such objects and check before use 3 Avoid placing the phone in an area tha...

Page 7: ...Emulation AME 2 11 Differential Ring Signals 2 12 Answering Calls at Night 2 12 Answering Calls to Other Stations 2 13 Using Do Not Disturb DND to Block Incoming Calls 2 13 Forwarding Calls 2 14 Call Transfer 2 19 Sending a call to a different destination 2 19 Call Hold 2 19 Placing a call in a waiting state 2 19 Chapter 3 SEND RETRIEVE MESSAGES Responding to a Station Message Waiting Indication 3...

Page 8: ... Conference 5 5 Setting up a Conference Room 5 6 Hot Desk 5 7 Paging 5 7 Using Internal External and Meet Me Paging 5 7 Push To Talk PTT Page 5 8 Power Fail Transfer PFT 5 8 System Voice Memo 5 9 Two Way Record 5 10 Recording a call 5 10 Wake Up Alarm 5 10 Chapter 6 PBX CENTREX ISDN FEATURES Access PBX or Centrex features 6 1 Access the ISDN Network 6 1 Using the Keypad facility to access ISDN fea...

Page 9: ...S MBX IP Phone Setup B 1 Using the Display Menu B 1 Phone Setting B 1 Network Configuration B 2 Using the Speakerphone B 3 Using a Bluetooth Wireless Headset IP 8024 only B 4 Using an STS Phone with MBX IP B 6 STS Fixed Feature Buttons B 7 Release 1 7 April 2012 ...

Page 10: ...Contents TOC 4 MBX IP Station User Guide Release 1 7 April 2012 ...

Page 11: ...System s base default Numbering Plan Your specific Numbering Plan may be different Some features may not be available for you to access or may be subject to certain limitations based on the set up of the System Under certain operating conditions this equipment may not be able to make emergency calls Alternative arrangements should be made for access to emergency services Feature Groupings Every ef...

Page 12: ...on the next three pages Features and functions of your MBX IP are accessed either using the Fixed or Flexible buttons or by selecting a menu item using the Soft buttons when available In the remainder of this User Guide the Fixed or Flexible buttons are shown with a box surrounding the BUTTON designation while Soft button menu selections are shown with a double underline I 8012 8024 IP 12 24 Butto...

Page 13: ...ay to match the MBX IP system operatoin SBX digital 8 24 Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys FIXED BUTTONS Hold Speaker Tap Shift Trans NAV Mute Volume 8 24 Button Keysets 3 Soft Keys Message Waiting Light Programmable Keys F I X E D B U T T O N S Speed DND Trans PGM Call Back NAV Hold Save Speaker Volume Release 1 7 April 2012 ...

Page 14: ...oft Keys not used Message Waiting Light Programmable Keys F I X E D B U T T O N S Flash Trans Speed Conf Msg Forward Mute Camp On On Off Hold 8 30 Button Keysets 3 Soft Keys not used Message Waiting Light Programmable Keys F I X E D B U T T O N S On Off Hold Mute Speed Forward Flash Camp On Message Transfer Conference Release 1 7 April 2012 ...

Page 15: ...on Keysets Message Waiting Light Programmable Keys F I X E D B U T T O N S Flash Trans Speed Conf Msg Forward Mute Camp On On Off Hold 8 12 24 Button Keysets Message Waiting Light Programmable Keys FIXED BUTTONS Flash Trans Speed Conf Msg Forward Mute Camp On On Off Hold infinite digital Release 1 7 April 2012 ...

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Page 17: ... You can assign a Flex button for Direct Station Selection Busy Lamp Field DSS BLF The DSS BLF button allows you to call another station with a single button The button LED will display the other station s status ON busy OFF idle To place an Intercom call 1 Lift the handset 2 Dial the Intercom number of the desired station 3 When call is answered or Splash tone is heard begin speaking with the cal...

Page 18: ...up code you will be able to access any line from the group A Flex button on the MBX IP Phone assigned as a LOOP button lets you access a line from a group Dial codes for access to CO IP lines are Individual CO IP line access 88 Line number 01 80 for MBX IP 100 or 001 240 for MBX IP 300 CO IP Group access 801 824 for MBX IP 100 or 801 872 for MBX IP 300 Any CO IP Line access 9 CO Line Access Method...

Page 19: ...company may desire to track calls for billing or other purposes in which case the Account code feature may be used To enter an Account Code before the call 1 Lift the handset 2 Press the assigned ACCOUNT CODE button 3 Dial the Account Code 1 12 digits 4 Press Intercom dial tone is heard 5 Place the CO IP call as normal To enter an Account Code during a call 1 Press the assigned ACCOUNT CODE button...

Page 20: ...te Walking COS 1 Press TRANS PGM 2 Dial 33 User Program code 3 Dial your Authorization Code station number and password 4 Dial 5 Place call as normal Using Directory Using Last Number Redial LNR The last number dialed on an external call is automatically saved in the Last Number Redial LNR buffer On the MBX IP Display Phone the system will store the numbers dialed on the last 100 calls To dial the...

Page 21: ...al Numbers The MBX IP 100 system has memory allocated for 800 System Speed Dial numbers bins 200 999 The MBX IP 300 systems each have memory allocated for 3000 System Speed Dial numbers bins 2000 3999 You may if allowed use System Speed Dial to call frequently dialed numbers In some cases these numbers are divided into groups called System Speed Zone Groups In this case you may access some numbers...

Page 22: ...tect FLASH not as 1st digit The system will generate a flash on the CO line MSG as 1st digit Send digits as ISDN Keypad Facility message as 1st digit Display Security the stored number will not be displayed when used not as 1st digit Dial Pulse to Tone Switchover the system will switch from pulse to tone dialing When entering a Speed Dial a 16 character name may be associated with the number for D...

Page 23: ... desired Speed bin Number To enter a Station Speed Dial number with CO Line and Name 1 Lift the handset and or press the DIR Soft button 2 Dial 1 for station speed 3 Press the ADD Soft button For UNI STS Triad infinite phones press TRANS then press SPEED 4 Dial the desired Station Speed Dial bin number 5 Select dial the CO IP line group 6 Dial the desired number to be stored 7 Press HOLD SAVE 8 En...

Page 24: ... directory NOTE To allow others to contact you via the Intercom directory you must enter a name for your station up to 12 characters To place a call using Dial by Name 1 Press DIR Soft button 2 Dial the desired directory 1 Private directory 2 Public directory 3 Intercom directory the LCD will display the names in alphabetical order 3 Scroll using the Navigation up down keys or enter search charact...

Page 25: ...me manner from another user if providing call coverage for other users you may also receive Station Call Coverage calls Calls placed on Hold including Transfers parked calls etc will recall if left on hold for too long ICM Voice Announce calls are answered based on the ICM Signaling mode at the receiving phone in Hands free HF mode after the splash tone and announcement speak normally into the mic...

Page 26: ...e Over to your phone In this case audio is received from both the active call and the Voice Over announcement at the same time Respond to any of these Off hook Signals in one of several ways place the existing call on Hold and respond to the new incoming call activate One time DND send a Silent Text Message or ignore the new call The Attendant or Secretary may use Intrusion to announce a call whil...

Page 27: ...r of your MBX IP Phone You may terminate screening leaving the caller in voice mail to record a message talk with the caller and record the conversation in the mailbox or answer the call and disconnect the Voicemail The AME feature is only available when using the MBX IP VMIB Voice Mail a MUTE and AME button should be programmed refer to Appendix A User Program Codes To screen a call in LED blink ...

Page 28: ...ANS PGM 2 Dial 2 for Ring Tones 3 Dial 3 for Ring Tone download 4 Dial the phone s memory location to receive the tone 5 8 5 Dial 0 9 for the desired tone number a confirmation tone is heard 6 Press HOLD SAVE to download To select a Ring Tone from phone memory 1 Press the TRANS PGM button 2 Dial 2 for Ring Tones 3 Dial 1 or 2 for Internal or External ring 4 Dial 1 4 to select the desired ring tone...

Page 29: ...he call will be connected To answer a call ringing at a station in your group 1 Lift the handset 2 Dial 566 Group Call Pick Up code the call is connected Using Do Not Disturb DND to Block Incoming Calls Activate Do Not Disturb when you wish to not be interrupted the phone will block incoming calls Internal callers will receive a fast busy tone and the display will show the DND status Activate Do N...

Page 30: ... busy 3 No Answer forwards all calls to the station except recalls when the station does not answer within the No Answer timer 4 Busy No Answer forwards calls if the station is busy or does not answer within the No Answer timer When you forward calls from a different station you may need to enter your Authorization Code Calls on a Private Line will not forward except to a station with an appearanc...

Page 31: ...n or a remote location You may define the conditions or type of forward as listed below 1 Unconditional all calls to the station except recalls are forwarded 2 Busy Immediately forwards all calls to the station except recalls when station is busy 3 No Answer forwards all calls to the station except recalls when the station does not answer within the No Answer timer 4 Busy No Answer forwards calls ...

Page 32: ...tically receive the selected message or you can send an LCD message you select in response to an internal call Silent LCD Message There are 11 Custom Display Messages each up to 24 characters Ten can be assigned by the Attendant and one assigned by you In addition there are ten fix Pre Defined LCD Messages some allow auxiliary input for time date etc as shown in message list Message 1 LUNCH RETURN...

Page 33: ...messages 1 4 and 6 8 5 Press HOLD SAVE forward confirmed To cancel activated Message 1 Press the Fwd Soft button 2 Press FWD button or dial 554 3 Dial To program the Station Custom Message 00 at your station 1 Press TRANS PGM Fot UNI STS Triad infinite phones Press the FWD button 2 Dial User Program feature code 42 3 Enter Message contents up to 24 characters using the Character Entry Chart below ...

Page 34: ...ial Pad Button Letter Type Uppercase ABC Lowercase abc Num Button Depressions 1 2 3 4 1 2 3 4 1 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 0 Release 1 7 April 2012 ...

Page 35: ...eened Call Transfer When call is answered or Splash tone is heard announce the call and hang up Call Hold Placing a call in a waiting state You may place an active Internal or External call in one of several holding states In System Hold other non restricted stations may pick up the call In Exclusive Hold only the holding station may pick up the call To place a call on Hold Press HOLD SAVE The sys...

Page 36: ...Placing a call in a waiting state 2 20 Chapter 2 BASIC CALL HANDLING MBX IP Station User Guide Release 1 7 April 2012 ...

Page 37: ...ith a call back To review your Station messages 1 Press the MSG button the LCD shows the Message Summary display 2 Dial 1 to view Station messages 3 Press the navigation up down button to scroll through the messages To return a call from the list of Intercom MWI 1 Press the navigation up down buttons to scroll through the Intercom messages 2 Press the OK Soft button to select and place the return ...

Page 38: ...F VMIB Voice messages To retrieve Voice Mail locally using a Flex button 1 Press the programmed VOICE MAIL Flex button For STS UNI Triad infinite phones Press the MSG button 2 Dial your Mail Box number and corresponding password to receive the Number of Messages prompt 3 Dial desired option codes 4 At completion of session hang up to return to idle To retrieve Voice Mail locally using the MSG butt...

Page 39: ...hecking the user s password If the user doesn t answer the call the system quits the call Once modifying these programming settings the notification can be retried after the time interval and retry count settings have been reached Analog CO lines cannot be used for this feature since there is no explicit signal when the call is answered Only CO party can receive the notification call So the notifi...

Page 40: ...ress the TRANS 7 6 or dial the Outcall Phone Number feature code 2 Dial the phone number including CO access code Max 24 3 Press the SAVE button 4 Return to idle after hearing service set tone SLT To enable disable outcall notification 1 Dial the Outcall Notification feature code 2 Dial 1 to enable or 0 to disable 3 Press the hook switch to save 4 Replace the handset return to idle To set a value ...

Page 41: ...word 4 In case the verification is successful the called party will hear the main menu of voice mail and can access its own voice mail After that all the mailbox features will be available 5 System will retry for 3 times before disconnecting the call Sending and Receiving Short LCD Messages You can exchange short LCD messages up to 100 alphanumeric characters with other MBX IP display phone users ...

Page 42: ...ed Short LCD messages 1 Press the MSG soft button the LCD will display the Message Summary display 2 Dial 3 to view the SMS message 3 Press the NEXT soft button to view the next SMS message To delete received Short LCD messages Press the DELETE soft button MWI 00 VMS 00 SMS 01 ENTER MWI 1 VMS 2 SMS 3 Release 1 7 April 2012 ...

Page 43: ...end mark 4 Dial as needed for the desired system resource Mobile Phone Extension When away from your desk or office you can place and receive MBX IP calls on a registered mobile phone You may need to activate the Mobile Phone Extension feature and assign the Mobile Phone number This feature is only effective with an ISDN CO line To register a mobile phone number 1 Press the TRANS PGM button 2 Dial...

Page 44: ...swer the call The user then will receive intercom dial tone 2 Place internal or external MBX IP call as normal To Transfer a call from the mobile extension using the MBX IP 1 Dial the mobile flash digit while on an MBX IP call 2 Dial the desired extension the call is transferred and the mobile phone returns to idle NOTE The mobile extension may reconnect to the transfer call by pressing the mobile...

Page 45: ... external contact is activated A system contact also can be assigned to act as a Door Open contact To terminate the Alarm signal Dial 565 Alarm Stop code To activate the Door Open contacts 1 Lift the handset 2 Dial Door Open code and contact number 1 4 Broker Call Switching between two calls You may switch between the active call and a call on Hold placing the active call on Hold acting as a broke...

Page 46: ...n to idle To retrieve a parked call 1 Lift the handset 2 Dial the Park Orbit 541 3 Dial the Park number 00 49 Call Log NOTE This feature is not available on UNU STS Triad inifite phones Users can view a log of incoming outgoing and missed calls on the display up to 99 records A LOG Soft button provides simple access to incoming called outgoing dialed and missed lost calls NOTE if a call is missed ...

Page 47: ...he Save Soft button The CO code in a log item is used to seize the CO line when placing an external call using the call log Up to 5 CO codes can be saved The first CO code is sent from the system in the saved call log Normally the first CO code is 9 but if the telephone number is equal to a number in the Speed Dial list the first CO code will be the access code of the saved CO line of the speed di...

Page 48: ...ying the symbol is the currently selected item To edit the CO code positions 2 5 only 1 Use Navigation up down buttons to highlight the desired item 2 Press the Edit Soft button to modify selection To select the CO code 1 Use Navigation up down buttons to highlight the desired item 2 Press the Select Soft button 01 CO1 01112345678 02 101 03 CO2 JONES K D DEL CO CODE 1 88001 2 3 BACK EDIT SELECT Re...

Page 49: ...ence 1 Establish call with one of the desired conference parties 2 Select the Conf Soft button For UNI STS Triad infinite phones Press TRANS button dial 680 then dial other party Repeat for additional members 3 Establish call with the other conference party 4 Select the Conf Soft button 5 Select the Conf Soft button again to establish the conference To place a Conference on Hold Press the HOLD SAV...

Page 50: ...t up a Conference Room 1 Press the TRANS PGM button 2 Dial 56 to create a Conference Room 3 Dial the desired Conference Room number 571 579 4 If desired enter a password for the Conference Room up to 12 digits 5 Press HOLD SAVE to establish the Room To join a Conference Room 1 Lift the handset 2 Dial 571 579 Conference Room entry code 3 Dial the Conference Room password To delete a Conference Room...

Page 51: ...al 525 3 Input Call Forward destination number optionally 4 Press the HOLD SAVE button Paging Using Internal External and Meet Me Paging The User can broadcast announcements to other stations and or external speakers Stations are assigned to one or more of the Internal Page Zones The system has one External Page Zone that can be connected to external speakers Page Zone codes are Internal Page Zone...

Page 52: ...o from other users who are logged in to the same PTT group To log in to a PTT group 1 Dial 538 2 Dial the desired PTT group number 1 9 or 0 for all groups To log out of the PTT group s 1 Dial 538 the PTT Log in out code 2 Press the key To place a page announcement to the active PTT group 1 Press and hold the PTT Flex button 2 After confirmation tone make page announcement Power Fail Transfer PFT W...

Page 53: ...ree Tone Privacy Station IP Address Station Mac Address Number of messages x x number of all message waiting Wake Up Time hh mm Do Not Disturb Forwarded to station xxx Forwarded to speed bin xxx Queued CO IP line xxx Locked Temporary COS COS x To hear Date Time memo 1 Dial the Voice Memo code 675 1 2 Date and Time memo is heard Date is May 2nd Time is xx xx pm To hear Station Number Prompt 1 Dial ...

Page 54: ... the Navigation button to display the next menu and select the or 2 Hang up return to idle Wake Up Alarm MBX IP supports an Alarm clock for each station in the system The alarm clock can be set to repeat daily or as a one time alarm When responding to the alarm by lifting the handset BGM will be provided To set the Wake Up Alarm clock 1 Press TRANS PGM 2 Dial 13 Alarm Clock code 3 Dial 2 digit hou...

Page 55: ...To access PBX or Centrex features while idle 1 Lift the handset 2 Select dial access a PBX Centrex CO line 3 Dial PBX Centrex feature code To access PBX Centrex features while on a PBX Centrex CO line 1 Use the Navigation button to display the next menu and select the Flash soft button 2 After receiving new dial tone dial the PBX Centrex feature code Access the ISDN Network Using the Keypad facili...

Page 56: ...ices are provided on a subscription basis and as with Centrex are accessed using the Flash button on an C phone Using supplementary services an ISDN line can be placed on Hold and a second call placed on the line You may then alternate between the two held calls Broker Call using the hold button An ISDN line conference can be established using the Flash and Conf Soft buttons A conference can also ...

Page 57: ...URE NAME CODE 1 Attendant Call 0 2 Conference Room 1 571 3 Conference Room 2 572 4 Conference Room 3 573 5 Conference Room 4 574 6 Conference Room 5 575 7 Conference Room 6 576 8 Conference Room 7 577 9 Conference Room 8 578 10 Conference Room 9 579 11 Internal Page 543 00 xx 00 All Call Page xx Page Group 12 Personal VM Page 544 13 Announcement Page For Attendant 545 14 Page Auto Answer 546 15 In...

Page 58: ...25 Last Number Redial 552 26 Station Speed PGM 553 27 Speed Dial 555 28 MWI Register 556 29 MWI Answer 557 30 MWI Cancel 559 31 Call Back Register 518 32 Call Back Cancel 519 33 Group Call Pickup 566 34 Direct Call Pickup 7 35 Walking COS 520 36 Call Parking Location 541 xx Xx Parking Location 00 49 37 PGM Mode Access 521 38 Two Way Record 522 39 VMIB Access 523 40 AME Access 524 41 CO Line Access...

Page 59: ... COS Down 531 54 Cancel Temp COS Down 532 55 Password Change 533 56 Inter Phone Group Access 534 57 Call Wait Request 535 58 Preselected MSG PGM 536 59 Forced Handsfree Call 537 60 Call Based CLIR 582 61 CLIR Access 583 62 COLR Access 584 63 Pilot Hunt Call 585 64 Command Call Oneway 581 65 Command Call Conf 580 66 Intrude Register 589 67 Camp On Register 590 68 OHVO Register 591 69 Mobile Num Reg...

Page 60: ...sal Answer 587 86 USB Call Record 588 87 Delete All VM Message 681 88 VM Page Message Record 682 89 Direct VM Transfer 683 90 Loop Key 684 91 Call Log 685 92 ACD Agent Log In Out 679 93 ACD Agent DND 501 94 ACD Agent Word Mode 502 95 ACD Agent Auto Work 503 96 ACD Agent Auto Answer 504 97 ACD Call Indication 508 98 Non ACD Call Indication 509 99 ACD Supervisor Group Forward 890 100 ACD Supervisor ...

Page 61: ...r Guide 103 ACD Supervisor Agent State Check 894 104 ACD Supervisor Silent Monitor 895 105 ACD Supervisor Call Traffic Check 896 106 ACDAnnouncement Play Check 899 107 Day Night Timed Mode Change 513 108 DID DISA Restriction 685 NO FEATURE NAME CODE Release 1 7 April 2012 ...

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Page 63: ...and an interactive menu to guide you through feature access and User Program selections To activate the Display Menu 1 Press MENU button 2 Press the Navigation Up Down buttons and press the OK Soft button to select OR Dial the associated digit Menu selections shown Phone Setting Set Font Type Select the font type 0 for new roman 1 for gothic and press the OK Soft button to select Set Contrast Pres...

Page 64: ...ress the key to toggle between multiple profiles MFIM 4 Press the VOL Up Down buttons to advance to the next network configuration item 5 Press the HOLD SAVE button to save each setting To set default Config settings 1 In Network Config Menu use VOL Up Down buttons to locate the Default Config Screen shown SET DEFAULT CONFIG DOT 2 Press the key To exit Config settings 1 Press the SPEAKER button 2 ...

Page 65: ...kerphone Mute the microphone using the MUTE button When Mute is active the MUTE button LED will be illuminated To turn off Mute press the MUTE button again With Auto Speaker Select activating or accessing a feature by pressing its button will activate the Speakerphone automatically When using a Headset the SPEAKER button controls the ON OFF hook state for the phone To use the Speakerphone to answe...

Page 66: ...e Speakerphone press the SPEAKER button to activate the BTU to go ON and OFF hook NOTE When in pairing mode the phone and the Bluetooth unit should be within 1 meter proximity To pair the wireless headset to the BTU 1 Press the HEADSET button 2 Dial 2 3 Press the HOLD SAVE button To enable disable the wireless headset 1 Set the Bluetooth headset to pairing mode 2 Press the TRANS PGM button 3 Dial ...

Page 67: ...normally would To answer a call with the BTU headset 1 When an incoming call is received ringing will be present at the Station and the BT headset 2 Press the BT Call Start button or press the SPEAKER button OR 3 Lift the handset NOTE When the BTU is used for a call the SPEAKER button LED will illuminate and the speaker mode cannot be used If the phone handset is taken off hook while in BT mode th...

Page 68: ...Using an STS Phone with MBX IP B 6 Appendix B IP PHONES MBX IP Station User Guide Using an STS Phone with MBX IP 10 9 11 3 6 2 7 12 4 8 1 5 24 Button Speakerphone P N 3515 Release 1 7 April 2012 ...

Page 69: ...nce calls 8 FWD Forward allows you to forward your calls to another station or location The FORWARD button also doubles as the DND button 9 CAMP ON enables you to alert a busy party that an outside line is on hold for them Call the busy station and press the CAMP ON button A beep tone will be heard at the recipient s phone The recipient can press their CAMP ON button to be connected to the calling...

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