Vertical MBX IP, User Manual

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Call Transfer 2-19
Chapter 2: BASIC CALL HANDLING
MBX IP Station User Guide
Call Transfer
Sending a call to a different destination
You can send an active call to another station or other resource of the system, Call Transfer.
You can screen the transfer with the receiving party (Screened Call Transfer) or complete the
transfer without screening (Unscreened Call Transfer).
Transferred calls, internal or external, are place in Transfer Hold. These calls will receive Music
on Hold (MOH) and will recall if not answered in a timely manner.
If an Unscreened Transfer call encounters an error or DND, it may immediately recall at your
Station.
DSS/BLF buttons may be employed to transfer calls.
To Transfer an active call:
1. Press TRANS/PGM,
2. Call the transfer party,
3. Unscreened Call Transfer- Hang-up,
4. Screened Call Transfer- When call is answered or Splash tone is heard, announce the
call and hang-up.
Call Hold
Placing a call in a waiting state
You may place an active Internal or External call in one of several holding states. In System
Hold, other non-restricted stations may pick-up the call. In Exclusive Hold, only the holding
station may pick-up the call.
To place a call on Hold:
Press HOLD/SAVE.
The system is assigned a preferred hold type (System or Exclusive). You may override this
Hold Preference
by pressing the HOLD/SAVE button twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other MBX
IP Phone users.
There are also user operations such as pressing a DSS/BLF button that will place a call in
Automatic Hold
.
Calls will remain in the held state for a period and then recall the user. This
Hold Recall
is
provided with a different ring signal. If not answered in a timely manner, the Attendant will
receive
Attendant Hold Recall
.
Release 1.7 April 2012