Vertical MBX IP, User Manual

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Receiving Calls 2-9
Chapter 2: BASIC CALL HANDLING
MBX IP Station User Guide
Receiving Calls
Answering a Call while Idle
There are 3 basic types of incoming calls: internal/external ringing calls, Intercom Voice
Announce calls, and Hold recalls.
Your phone may be assigned Ringing Line Preference; in this case, calls that ring are answered
by lifting the handset. Otherwise, you must press the flashing Flex button.
• External calls to an MBX IP Phone will appear under the CO/IP line or a LOOP button.
• External calls are from CO lines or VoIP channels that are programmed to ring at your
phone. For external calls, Delay Ring may be assigned allowing others to answer the
call before the call rings at your phone.
• Calls can be forwarded in some manner from another user; if providing call coverage
for other users, you may also receive Station Call Coverage calls.
• Calls placed on Hold, including Transfers, parked calls, etc. will recall if left on hold for
too long.
• ICM Voice Announce calls are answered based on the ICM Signaling mode at the
receiving phone; in Hands-free (HF) mode, after the splash tone and announcement,
speak normally into the microphone. In the Privacy (PV) mode, lift the handset to
respond. The ICM Signaling mode can be assigned in Station Programming.
• The LCD will display the calling number or, if available, the name of the station or
CO/VoIP line, CO Line Name Display.
To answer a call ringing at your phone:
Lift the handset or press the flashing Flex button (as needed), the call will be connected.
To respond to an Intercom Voice Announce call:
In HF mode, simply speak as normal into the microphone,
OR
In PV mode, lift the handset to respond.
Release 1.7 April 2012