Vertical 9112i User Manual Download

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Contents

TOC-v

Wave Phone User Guide

Joining a Call- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37

Using the Call Break-in Feature [D] - - - - - - - - - - - - - - - - - - - - - - - 3-37

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-37

Message Waiting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38

Retrieving Voicemail Messages [S] - - - - - - - - - - - - - - - - - - - - - - - 3-38

SIP P

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38

Multiple Call Handling - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-39

Using Call Appearance Keys with Line Keys [D] - - - - - - - - - - - - - - 3-39

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-39

Mute - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40

Muting a Call [S] / [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40

SIP & D

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40

Night Answer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40

Setting Night Answer [ALL] - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40

SIP & A

NALOG

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-40

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41

Page - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41

Paging the Entire System [ALL]- - - - - - - - - - - - - - - - - - - - - - - - - - 3-41

SIP P

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42

NALOG

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42

Paging a Specific Group/Zone [S]- - - - - - - - - - - - - - - - - - - - - - - - - 3-42

SIP P

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-42

Page a Specific Group/ Zone [D] / [A]- - - - - - - - - - - - - - - - - - - - - - 3-43

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43

NALOG

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-43

Password Protection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44

Using Password Protection [D] - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-44

Privacy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45

Using the Privacy Feature [D] - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45

IGITAL

HONES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-45

Summary of Contents for 9112i

Page 1: ...Wave Phone User Guide Release 1 0 ...

Page 2: ...ILITY DISCLAIMER OF WARRANTY Vertical Communications Inc makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose and shall not be liable for any loss of profit or any other commercial damage including but not limited to special incid...

Page 3: ...al Documentation 1 2 List of Features by Phone Type 1 3 Chapter 2 Basic Operation Wave Phone Account Management 2 1 Logging In To Your Account 2 2 Setting Changing Your Password 2 2 Recording Your Voice Title 2 3 Managing Your Greetings 2 3 Setting Status Commands 2 4 Setting Voicemail Call Notification 2 5 Basic Phone Handling 2 6 Using a Wave Phone 2 6 Answering Calls 2 9 Switching Between Calls...

Page 4: ...Using Call History D 3 3 DIGITAL PHONES 3 3 Call Park 3 4 Directed Park ALL 3 4 SIP PHONES 3 4 DIGITAL PHONES 3 5 ANALOG PHONES 3 5 Self Park ALL 3 6 SIP PHONES MODEL 480I 480ICT ONLY 3 6 DIGITAL PHONES 3 6 ANALOG PHONES 3 7 System Park ALL 3 8 SIP PHONES 3 8 DIGITAL PHONES 3 9 ANALOG PHONES 3 9 Call Pickup 3 10 Extension Pickup ALL 3 10 SIP PHONES 3 10 DIGITAL PHONES 3 10 ANALOG PHONES 3 11 Group...

Page 5: ... DIGITAL PHONES 3 15 ANALOG PHONES 3 15 Caller ID Blocking 3 16 Blocking Caller ID ALL 3 16 ALL PHONES 3 16 Callers List 3 16 Using the Callers List S 3 16 SIP PHONES 3 16 Camp on Callback 3 19 Using Camp on Callback D A 3 19 DIGITAL PHONES 3 19 ANALOG PHONES 3 20 Centrex Features 3 20 Using Centrex Flash D A 3 20 DIGITAL PHONES 3 20 ANALOG PHONES 3 21 Conference Calls 3 21 Setting Up a Conference...

Page 6: ... Using Do Not Disturb ALL 3 28 ALL PHONES 3 28 SIP ANALOG PHONES 3 28 DIGITAL PHONES 3 28 Flash 3 29 About Flash ALL 3 29 Forward Calls 3 29 Forwarding Calls ALL 3 30 SIP PHONES 3 30 DIGITAL PHONES 3 30 ANALOG PHONES 3 33 Headset 3 34 Using a Headset ALL 3 34 SIP PHONES 3 34 DIGITAL ANALOG PHONES 3 34 Hold 3 35 Placing a Call on Hold ALL 3 35 SIP PHONES 3 35 DIGITAL PHONES 3 36 ANALOG PHONES 3 36 ...

Page 7: ...ng a Call S D 3 40 SIP DIGITAL PHONES 3 40 Night Answer 3 40 Setting Night Answer ALL 3 40 SIP ANALOG PHONES 3 40 DIGITAL PHONES 3 41 Page 3 41 Paging the Entire System ALL 3 41 SIP PHONES 3 41 DIGITAL PHONES 3 42 ANALOG PHONES 3 42 Paging a Specific Group Zone S 3 42 SIP PHONES 3 42 Page a Specific Group Zone D A 3 43 DIGITAL PHONES 3 43 ANALOG PHONES 3 43 Password Protection 3 44 Using Password ...

Page 8: ...DIGITAL PHONES 3 48 Silent Monitor 3 49 Using Silent Monitor Supervisors Only D 3 49 DIGITAL PHONES 3 49 Speaker 3 50 Using the Speaker Feature S D 3 50 SIP PHONES 3 50 DIGITAL PHONES 3 50 Speed Dial 3 51 Using Speed Dial S 3 51 SIP PHONES 3 51 Using System Speed Dial D A 3 52 DIGITAL PHONES 3 52 ANALOG PHONES 3 52 Swap Key 3 53 Using the Swap Key S 3 53 SIP PHONES MODEL 9112I ONLY 3 53 Transfer 3...

Page 9: ...email 3 58 Using Visual Mail D 3 58 DIGITAL PHONES 3 58 Voicecall 3 60 Using the Voicecall Feature D 3 60 DIGITAL PHONES 3 60 Chapter 4 About Wave SIP Phones Wave SIP Phone Models 4 1 SIP Phone 9133i 4 2 SIP Phone 9112i 4 4 SIP Phone 480i 480iCT 4 6 Using a SIP Phone 4 8 Hard Keys 4 8 Navigation Arrow Keys Scroll and Select 4 8 Softkeys 4 8 Line Keys 4 8 Line Status Lights 4 9 Display Information ...

Page 10: ...ve Digital Phone Models 5 1 Edge 100 24 button 5 2 Edge 100 12 button 5 4 Impact SCS 24 button 5 6 Impact SCS 12 button 5 8 Using a Digital Phone 5 10 Line Keys 5 10 Display Information 5 10 Set Up and Installation 5 11 Adjusting the Pedestal 5 11 Making the Connections 5 12 Phone Settings 5 13 Modifying the Display Contrast 5 13 Setting the Ring Melody and Volume 5 13 Digital Phone Feature Codes ...

Page 11: ...ommended USB Headsets A 1 Installing Configuring the eyeBeam SIP Softphone A 2 Before You Begin A 2 Installing and Configuring for Wave A 2 Using the Counterpath eyeBeam SIP Softphones with Wave A 9 Appendix B Troubleshooting Q A B 1 Phone Type Feature Index Analog Phones IND 1 Digital Phones IND 2 SIP Phones IND 3 ...

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Page 13: ...2 to familiarize yourself with the basic operation of a Wave phone You can then refer to specific model information as needed Specific Phone Model Information and Features While general information for Wave phones can be found in Chapters 1 and 2 of this guide information regarding each type of phone and phone model are covered in chapters 4 through 6 If You are Using a SIP Phone For information o...

Page 14: ...questions that he she cannot answer you can contact Vertical Technical Support Trained technicians are available during regular business hours to provide you with information regarding the operation of your phone Additional Documentation There are two kinds of documentation available to you besides this user guide Contact your System Administrator for information about obtaining the following docu...

Page 15: ...formation about Vertical Viewpoint List of Features by Phone Type The following table shows the three types of phones covered in this chapter and lists the features available for each phone type Feature SIP Digital Analog Account Codes Authorization Codes Auto Dial Call Break in Call History Call Lists Call Park Directed Self System Park Call Pickup Extension Group Call Record Call Return Call Wai...

Page 16: ... manage Headset Hold Intercom Button Join a Call Line Keys Message Waiting Multiple Call Handling Mute Night Answer Paging Specific Group Zone System All Password Protection Password set change Privacy Redial Saved Number Redial Release Shift Silent Monitor Supervisors Only Speed Dial Status Commands set Swap Key Feature SIP Digital Analog ...

Page 17: ...one Type 1 5 Introduction Wave Phone User Guide Toggle Switch Calls Transfer Blind Supervised to Voicemail User Programmable Keys Voice title Voicecall Voicemail Call Notification Management Visual Feature SIP Digital Analog ...

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Page 19: ...ion about your phone Note Because of configuration changes and choices made by your System Administrator there are many features that may be different from the default values shown in this guide Ask your Administrator if there have been any configuration changes made that might affect the operation of your phone Wave Phone Account Management When you log on to your account you hear the Voicemail A...

Page 20: ...he log in process Log in from Your Own Phone Pick up the handset and enter your password Log in from a Phone Other than Your Own Pick up any Wave phone handset and enter your extension your password Setting Changing Your Password Once you are logged into your account you can change your password Your password allows you to maintain confidentiality with your account Your Vertical Wave phone system ...

Page 21: ... used daily for times when you are unable to answer a call You can also create alternative greetings that can be activated for a variety of reasons such as if you will be out of the office for a particular period of time travelling in a meeting or on vacation Example Your primary daily greeting might be something like You have reached the voicemail of Sue Smith I m either on the phone or away from...

Page 22: ...us Commands Status commands allow others to know when you are available and when you are not and why When another user in the Wave phone system calls your phone the status command you have set will appear on their phone display To set status commands 1 Log into your account 2 Press 6 to access Account Preferences 3 Press 1 to access Status Commands and hear the currently set status 4 Use the follo...

Page 23: ...ps below To keep the current notification number 5 Press 1 to keep the current Notification number the default for this will be your own extension number OR To use an internal extension number 5 Press 2 if you want to be notified at a specific extension within the Vertical Wave phone system 6 Enter the extension number 7 Press 1 to accept the entry or 2 to change the entry OR To use an external nu...

Page 24: ...tions to redial your last call or call back your last caller Depending on your Wave system you can also place calls over Centrex lines or over the Internet This section explains the following aspects of placing calls on a Wave phone Using the Speaker to make and answer calls Adjusting the Handset and Speaker Volume Obtain Information for Your Phone Using phones other than your own another user s p...

Page 25: ...all Press SPEAKER to drop the active call You can also use the RELEASE key if programmed Adjusting the Volume During a call it may be necessary to increase or decrease the volume Note Changes in volume level will be retained for future calls To adjust the volume Press the up or down VOLUME keys while the other party is speaking to change the volume as needed Obtain Information for Your Phone You c...

Page 26: ...one 3 Press 0 0 to log off Note If the phone is idle for too long for example more than an hour you may be logged off automatically Using an IP Phone If you have a voice over IP phone you can place calls with it as if it was a normal phone Using the Options When you press at a dial tone the system offers you a menu of feature code commands These options include redialing and or returning the last ...

Page 27: ...ial your call Using the Call Waiting Call Park Pickup and Transferring Features These features are used slightly differently on each phone type SIP Digital and Analog You can find these Wave phone features in Chapter 3 listed alphabetically and each feature shows each phone type While on a call 1 Press TRANS CONF 2 Dial the extension or press DSS 3 Hang up to complete the operation Switching Betwe...

Page 28: ...k up the phone 2 Press Flash 4 to connect to the call still on hold If you have multiple calls on hold you will hear a menu from which you can select the call to which you want to connect Making Calls Dialing Internal and External Numbers Internal calls are calls to other Wave extensions External calls are calls to outside numbers including calls to another phone system PBX a Centrex extension ano...

Page 29: ... so that only callers who know your extension can dial you To dial by name Press 411 Dialing a User s Voicemail Directly If your system administrator enables this feature you can leave a message in a user s voicemailbox directly without ringing the user s phone To dial directly into a user s voicemail Enter the user s extension then press after the extension for example 187 Hint If the option is a...

Page 30: ... dialing a Wave contact who has an associated account code so that you do not need to enter one If you hear one of the previous prompts Enter the account code followed by If you hear the double beep You can press to use the contact s associated account code OR You can enter a different account code and press Note If you enter the wrong account code press Flash before pressing and the system will l...

Page 31: ...ter the account code followed by When you hear the dial tone dial the phone number Disabling Call Waiting for a Call Disabling call waiting is useful if you are using your extension to send faxes or to connect to the Internet In both cases a call waiting tone disrupts the data flow To disable call waiting for a call Press 70 and dial the number You do not hear the call waiting tone during that cal...

Page 32: ...es options and or features Please refer to Wave Phone Account Management on page 2 1 for more information Note If you are using a Wave Digital phone be sure to review Visual Voicemail on page 3 58 Listening to Messages When listening to messages you have received you will have several options Listening to new saved and deleted messages Using listening options Managing messages after listening List...

Page 33: ...esignated option numbers to access other listening options see Listening Options described below AND OR When the message has finished playing Press 2 to go to the next message Listening to Deleted Messages from the current session only Note You cannot access deleted messages from any previous sessions 1 Log into your account 2 Press 5 to listen to the first deleted message 3 Press one of the desig...

Page 34: ... 17 Press 5 to play the previous message while the current message is playing Press 6 to save the current message Press 7 to rewind the current message by 4 seconds Each time you press 7 while the message is playing it will rewind another 4 seconds Press 8 to undelete any messages deleted in this session WARNING If you deleted messages in a previous message session these messages cannot be recover...

Page 35: ...ess 1 to reply to the original sender only OR Press 2 to send to all recipients if the message is sent to multiple recipients 3 At the tone record your reply then press 4 Press 1 to send your reply Forwarding a Message Send a copy of the current message to the voicemail of one or more users In addition you can include a recorded message that explains the reason you are forwarding the message Examp...

Page 36: ... Call to the Sender Instead of using the reply method to call the sender s voicemail use the Callback method to directly call the extension or outside phone number of the sender To return a call to the sender 1 From the Listening options messages press 4 then press 3 during or after listening to a message without deleting the original message OR Press 4 during or after listening to a message the o...

Page 37: ...rd your message then use the recording options as needed see below Using Recording Options Once you have recorded a message either before or after accessing a user s voicemail you can use the following options From the Record menu Press 1 to accept the recording Press 2 to review the recording Press 3 to re record the message Hint When you are satisfied with your recording press 1 to accept it Oth...

Page 38: ... external number Press to cancel the recorded message Enter Destination Extensions if you have not yet accessed the user s voicemail If you are sending a recorded message directly from your voicemail without having accessed the user s voicemail either by dialing it directly or because the user is unavailable you will need to specify the destination extension for the recipient After you have presse...

Page 39: ...ecific phone type To help you recognize which features belong to which phones the following designations have been provided Hint For additional details specific to your phone refer to the following Chapter 4 About Wave SIP Phones Chapter 5 About Wave Digital Phones Chapter 6 About Wave Analog Phones When you see It indicates that the feature description applies to the following phone type S SIP Ph...

Page 40: ...ial digits while a call is connected Note Not all phone types offer this feature Programming and Using an Auto Dial Key D DIGITAL PHONES Note Not all keys are programmable so you should first query the current programming press MENU then the appropriate key see Using the Query Feature on page 3 58 to find an available button Once you locate an unassigned button follow the steps below to program it...

Page 41: ...st of up to the last ten outgoing ten incoming and ten missed calls is stored for each phone Note that multiple calls to or from the same destination will result in one entry in the list Missed calls are not logged if the call is to a hunt group in which the user is a member Using Call History D DIGITAL PHONES To access the Call Lists From an idle phone 1 Press MENU softkey on the display 2 Press ...

Page 42: ... to place a call on hold for retrieval from any phone on the system Directed Park ALL Directed Park allows you to park a call on another line A specific extension number might be programmed on your Directed Park key to allow you to always park a call on a specific line SIP PHONES To direct park a call With a party on the line 1 Press Flash then 66 2 Dial the extension 3 Listen for two beeps 4 Hang...

Page 43: ...ine Any other phones that have a Directed Park key targeted at the same line where the call was parked and are configured to show status will flash red indicating that there is a call already parked on the target line If you leave a call parked for a long period of time your phone rings back and PARK is displayed To retrieve a direct park call Press Directed Park Note The Direct Park key will not ...

Page 44: ...primary line With a party on the line 1 Press Flash then 64 2 Dial the extension 3 Listen for two beeps 4 Hang up To retrieve a parked call From any phone 1 Listen for dial tone 2 Press 65 3 Dial the extension DIGITAL PHONES To park a call at your primary line With a party on the line 1 Press Park If you do not have a programmed Self Park key press Flash then 64 to park a call 2 Listen for two sho...

Page 45: ...es not have a Self Park key dial 65 You can also use the Direct Park key if programmed 2 Dial the extension on which the call was parked ANALOG PHONES To self park a call With a party on the line 1 Press Flash then 64 2 Listen for two beeps 3 Hang up To retrieve a self parked call 1 Listen for dial tone 2 Press 65 3 Dial your extension ...

Page 46: ... phone does not have a programmed System Park key press Flash and dial 62 to park a call 2 Listen for two beeps 3 Hang up The display shows the parking slot number at which the call is parked Make a note of this number as you will need it to retrieve the call To retrieve a call parked on system From 480i 480iCT Press RETRIEVE button then enter slot number OR From any other extension 1 Press System...

Page 47: ... period of time your phone rings back and PARK is displayed Note Even while a call is parked from your phone and the System Park button s red LED is lit you can still query parking slot of the last call parked from your phone by pressing MENU then the System Park button To retrieve a call parked on the system From any extension 1 Press System Park If you do not have a programmed System Park key di...

Page 48: ...two types of Call Pickup Extension Pickup and Group Pickup Extension Pickup ALL Extension Pickup allows you to answer any ringing primary or secondary line in your call pickup group SIP PHONES To answer a specific extension Press Pickup If your phone does not have a programmed Pickup key dial 75 DIGITAL PHONES To answer a specific extension 1 Press Extension Pickup If you do not have a programmed ...

Page 49: ...line within your call pickup group Pickup groups are configured by the system administrator SIP PHONES To answer a call in your pickup group Press Group Pickup If you do not have a programmed Group Pickup key dial 74 DIGITAL PHONE To answer a call in your pickup group 1 Press Group Pickup If you do not have a programmed Group Pickup key dial 74 2 Speak to caller ANALOG PHONES MUST BE PROGRAMMED FO...

Page 50: ...ng a Call D A DIGITAL PHONES To use Call Record 1 Notify the person or people with whom you are speaking that you are about to record the call see Warning above 2 Press Call Record To end the recording session 3 Press Call Record again Using another phone feature will end a call recording session You access the recording in the same way you access Voicemail messages See Multiple Call Handling on p...

Page 51: ...aled extension Call Waiting Using Call Waiting ALL During a call on your primary extension you might hear a call waiting beep and see the Call Waiting LED flash indicating an incoming call on Call Waiting Note Call Waiting will not be active during a transfer or conference if both the primary line and an appearance for another line are connected or if the primary line is ringing SIP PHONES The L2 ...

Page 52: ...ftkey that allows you to switch between calls Model 9112i has a Swap key that allows you to toggle between calls To release the call waiting call While the Call Waiting call is active press End Call For Models 480i 480iCT press Goodbye or use the Drop softkey The call waiting call is dropped and you are reconnected to the initial call To release the initial call While the initial call is active pr...

Page 53: ...available Call Appearance keys to associate with the new call For more information see Multiple Call Handling on page 3 39 To reconnect to the initial call Press the TAP key The call waiting call is placed on temporary hold You can toggle between the initial call and the call waiting by pressing the TAP key The display updates to reflect which caller is connected To disable Call Waiting Press Call...

Page 54: ...s List Using the Callers List S SIP PHONES The Callers List is a stored log of your incoming calls Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you When the Callers List is full the oldest call records are deleted to accommodate the information of new callers If the telephone number of an incoming or outgoing c...

Page 55: ...or models 480i 480iCT press Goodbye or the Drop softkey to end cancel the call ICON DESCRIPTION You have received a new voice message You have a call on hold While browsing the Callers list indicates an unanswered call You are on an outgoing call While browsing the Callers list indicates an answered call You are on an incoming call While browsing the Callers list indicates a Call Waiting call You ...

Page 56: ...e most recent call or the down key to see the oldest call on your list 3 Press any key on the dial pad to begin editing Hint To erase one digit to the left of the cursor press the left select key To add a one second pause during number editing press Hold DELETING FROM THE CALLERS LIST There are two ways to delete calls from the Callers List one call at a time or all calls To delete items one by on...

Page 57: ... key dial 76 Camp on will remain enabled if you make or answer another call When the Camp on target extension becomes available you hear a callback of three short rings the primary line LED flashes and CAMP ON appears on the display 2 Lift the handset or press your primary line key The target extension will ring when you answer the callback If you do not answer the callback in three rings Camp on ...

Page 58: ...ogrammed Centrex Flash button allows you to access Centrex features Note You must subscribe to Centrex service through your phone service provider to use this feature Contact your system administrator for more information Using Centrex Flash D A If your Wave system uses Centrex service follow these steps to access the Centrex features See your phone administrator for more information DIGITAL PHONE...

Page 59: ... Call ALL SIP PHONES To set up a conference call using the Conference key With a party on the line 1 Press Conference to place the other party on hold 2 Listen for dial tone then dial the number of the next party 3 When that party answers press Conference again to connect the calls If a party is not available press End Call to reconnect to the first party For Models 480i 480iCT press Goodbye to re...

Page 60: ...480iCT press Goodbye to drop the call and rejoin the first party 4 Press Flash again to place the conference call on hold and to add a fourth party 5 Press Flash and Dial 71 to connect the fourth party to the conference To disconnect from a conference call Hang up the handset or press End Call For Models 480i 480iCT press Goodbye or use the Drop softkey DIGITAL PHONES Since all Wave Digital phones...

Page 61: ... a party is not available press TAP or press the key corresponding to the initial call to reconnect to the first party 4 Press TRANS CONF again to place the conference call on hold and add a fourth party 5 Repeat steps 2 through 4 to add additional parties 6 Complete the conference by pressing TRANS CONF ANALOG PHONES To set up a Conference With a party on the line 1 Press Flash then 2 Dial the ph...

Page 62: ... than seven digits The Dial by Name External list will include the following numbers Primary Line Appearance Call List if the calling party number is seven digits or more Autodial feature keys if the stored number is seven digits or more System Speed Dial numbers if the stored number is seven digits or more DIGITAL PHONES To use Dial By Name From an idle phone 1 Press the MENU softkey on the displ...

Page 63: ...ld Using the DSS BLF Feature D DIGITAL PHONES CALLING AN EXTENSION Press the DSS BLF key to call the programmed destination extension USING SUPERVISED TRANSFER A supervised transfer allows you to announce a call before completing the transfer To make a Supervised Transfer While connected to another party 1 Press the DSS BLF key for the destination extension 2 When the destination party answers ann...

Page 64: ...er of entries in your list If the Directory list is empty Directory Empty Use Save to add is displayed 2 Scroll through the displayed list to locate and access the entries To search for an entry by name 3 Press the dial pad number corresponding to the first letter of the name for example press 7 for the letter P Continue to press the dial pad number to access other letters on the same key for exam...

Page 65: ...t To add a one second pause during number editing press Hold IMPORTANT You will need to enter the appropriate access code when adding an external number to be saved Do Not Disturb Do Not Disturb DND prevents your phone from ringing It also blocks pages and voice calls Callbacks from calls left on hold park and camp on will still ring your phone Using the Do Not Disturb key you can enable or disabl...

Page 66: ...Press 2 to cancel DND 5 Press 1 or any of the other options besides 2 to set DND SIP ANALOG PHONES To enable Do Not Disturb Press 41 To cancel Do Not Disturb Press 42 DIGITAL PHONES The Do Not Disturb programmable key on your phone is set up by your system administrator To enable Do Not Disturb Press Do Not Disturb The Do Not Disturb red LED lights and DND is displayed If you do not have a program...

Page 67: ...ocation of the Flash button may vary from model to model Your phone may have button labeled Flash However it might have a button labeled Link or Call Wait Check the diagrams of the various models in Chapters 4 though 6 of this guide according to the type of phone you are using SIP digital or analog If there is no button labeled Flash you can emulate a flash function by tapping the button located u...

Page 68: ...d key press 43 2 Enter the external access digit s This is the digit that allows you access to an external phone line usually a 9 3 Enter the phone number to which you want to forward calls If you enter an international phone number you must enter a at the end of the number 4 If you are prompted for a password enter your Voicemail password and press You will hear two beeps the Forward key will LED...

Page 69: ...2 Enter the external access digit s The digit that allows you access to an external phone line usually a 9 3 Enter the phone number to which you want to forward calls If you enter an international phone number you must enter a at the end of the number 4 If you are prompted for a password enter your Voicemail password and press You will hear two beeps the User Forward key red LED will flash indicat...

Page 70: ...rward Follow Me 1 Listen for the dial tone 2 Press 79 PROGRAMMING THE USER FORWARD KEY To program a number on your User Forward key From an idle phone 1 Press MENU softkey on the display 2 Press NEXT until PROG appears then press the corresponding softkey 3 Press NEXT until UFwd appears then press the corresponding softkey 4 Press the key you want to assign as the User Forward key 5 Enter the numb...

Page 71: ... 1 Listen for dial tone and press 43 2 Enter the external line access code 3 Dial the external destination phone number then 4 Listen for two beeps 5 If prompted enter the appropriate voicemail password then To forward your phone to another extension 1 Listen for dial tone and press 43 2 Dial the destination extension 3 Listen for two beeps and hang up To cancel either external or internal forward...

Page 72: ...ected from the options menu a dial tone or an incoming call will be received on either the headset or the handsfree speakerphone Hint See pages 4 2 through 4 7 for information about phone models and their associated keys buttons Also see Using the Speaker Feature S D on page 3 50 4 Press End Call Note For models 480i 480iCT press Goodbye or use the Drop softkey to end the call DIGITAL ANALOG PHONE...

Page 73: ... handset or use other phone features If you leave the call on hold for too long your phone rings back to remind you Note The Flash key can be used to place calls on temporary hold To reconnect to a call on hold Press the key corresponding to the line at which the call was placed on hold Using the Reconnect Soft Key Model 480i 480iCT only Use this soft key to reconnect to a call that is on hold or ...

Page 74: ... you will be reconnected to the call on hold To reconnect to a call on hold Press the line or call appearance key that corresponds to the call that was placed on hold OR Press the TAP key to retrieve the most recently held call Hint If more than one call has been placed on hold press TAP then the HOLD key while not connected to a call will scroll through all calls on hold When the desired call is ...

Page 75: ...nd the call 3 Press Intercom Goodbye or the Drop softkey Joining a Call When a line appearance on your phone is in use by another party the LED next to the corresponding key indicates whether you can join that call A Red LED indicates that Break in is blocked A flashing green LED indicates that Break in is allowed Using the Call Break in Feature D DIGITAL PHONES Note Some outside lines can carry m...

Page 76: ...on the number of messages waiting will appear next to the Message Waiting icon on the display Retrieving Voicemail Messages S SIP PHONES To retrieve Voicemail 1 Press Voicemail If you do not have a programmed Voicemail key dial extension 550 Note Extension 550 is the default voicemail number for your system Contact your system administrator for additional information 2 Follow the Voicemail prompts...

Page 77: ...bled then calls will immediately forward or will return a busy signal if the call cannot be forwarded Call Appearance keys can also be programmed to correspond to a secondary Line Appearance key see Using a SIP Phone on page 5 10 If a line is shared with another user and that user has the line engaged the corresponding LED s on your phone will reflect the calls that user is handling Conversely if ...

Page 78: ... You can hear the other party but the other party cannot hear you If you are on a hands free call the SPEAKER LED is solid red To speak to your caller Press MUTE again The MUTE LED will be cleared Night Answer By using the Night Answer feature you can manually place an Vertical Wave system into a mode where all inbound calls to the Vertical Wave system are redirected to a predetermined destination...

Page 79: ...system and all the phone speakers on your system or pages only a specific zone group of phones Paging the Entire System ALL Hint Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service SIP PHONES To page all phones with speakers 1 Press Intercom If you do not have an Intercom key as shown above dial 11 2 Make an announcement 3 Hang up or p...

Page 80: ... System Page key dial 11 2 Make the announcement 3 Hang up to end the page You will remain connected to the public address system until you hang up Paging a Specific Group Zone S SIP PHONES To page a specific group zone 1 Press Intercom If you do not have an Intercom key as shown above dial 12 and the group number 2 Make an announcement 3 Hang up or press End Call when finished making your announc...

Page 81: ...one number 2 Make the announcement 3 Hang up when you are finished making your announcement You will remain connected to the public address system until you hang up Note Telephones receiving a page on the phone speaker can press SPEAKER to disconnect the phone from the paging service ANALOG PHONES To page a specific group zone 1 Press Page Zone OR 12 then the zone number 2 Begin speaking 3 Hang up...

Page 82: ... display Contact your Wave system administrator for information about password protection settings Using Password Protection D DIGITAL PHONES To activate deactivate password protection From an idle phone 1 Press MENU softkey on the display 2 Press NEXT until PPROT appears then press the corresponding key 3 Enter the appropriate password then press or Done 4 Select On to require a password before a...

Page 83: ...Privacy key press Flash then 21 If a call is in privacy all parties in the call will have the LED on any configured Privacy key illuminated red To turn privacy off Press the illuminated Privacy key If you don t have a Privacy key press Flash then 21 Redial Redial will place a call to the last phone number you dialed from the phone Even if you dialed digits while connected to a call the system will...

Page 84: ...return the phone to idle Note You can also use Saved Number Redial to save a number you have just dialed or to which you are connected see Saved Number Redial below Release The Release key disconnects an active call clears the display mutes the speaker during a page and cancels transfers conference calls and the Program feature Using the Release Key D DIGITAL PHONES To use the Release feature key ...

Page 85: ...ved Number Redial D DIGITAL PHONES SAVING A NUMBER While hearing ringback or while connected on a call press Save Repeat If the number to be saved is from an outgoing call the number will be saved as dialed If the number to be saved is from an incoming call and provided caller id for the call is available the Call Return access code will be added to the beginning of the before saving so that it ca...

Page 86: ...play 2 Press NEXT until EDIT appears then press the corresponding key 3 Follow the prompts enter the location and the name to be assigned to the key When Number appears on the screen 4 Press the Save Repeat key The number stored at that key will be copied into the AutoDial key Shift The SHIFT key will allow the user to access a second level of feature keys When the shift key is pressed the phone w...

Page 87: ...mers that calls may be monitored This feature requires a license key which will be issued at no charge upon request to your Vertical Communications reseller Using Silent Monitor Supervisors Only D DIGITAL PHONES To use Silent Monitor 1 Press Silent Monitor 2 Enter the extension to be monitored If the extension you enter does not have Silent Monitoring enabled Feature Unavail appears on the phone d...

Page 88: ... the speaker and your handset during a call Press on models 9112i and 9133i Note If you have a headset plugged into the phone this action will then only toggle between the headset and the handset The speaker will not be available until you unplug the headset Also see Headset on page 3 34 DIGITAL PHONES To switch from the handset to hands free mode during a call Press SPEAKER and hang up the handse...

Page 89: ...r to the key through the Callers List Redial or Directory buttons on your phone overwrites the previous entry To save an entry from your Directory lists 1 Press Directory 2 Scroll through the selected list to find the name and number that you wish to save to your speed dial 3 Press the programmable key to which you want to assign the speed dial number If the name is displayed with the number both ...

Page 90: ...x viewed DIGITAL PHONES To use Regular System Speed Dial 1 Press System Dial 2 Enter the speed dial index number from 001 to 999 The number is dialed as soon as you enter the last digit To use System Speed Dial with a Programmed Number Press System Dial The programmed number will be dialed To use System Speed Dial with Dialing Preview 1 Press System Dial 2 Use the VOLUME keys on your phone to brow...

Page 91: ...ansfer without announcing the party to the destination extension SIP PHONES To make a blind transfer While on a call 1 Press Transfer to place the active call on hold 2 Listen for dial tone 3 Enter the destination extension number 4 Press Transfer again or hang up The party is transferred to the destination extension Hint For models 480i 480iCT and 9133i you can also use the L2 button to make this...

Page 92: ... lets you announce a call before completing the transfer SIP PHONES To make a supervised transfer While on a call 1 Press Transfer to place the caller on hold 2 Listen for dial tone then enter the destination extension number When the destination party answers 3 Announce the call 4 Press Transfer to complete the transfer To cancel the transfer Press End Call to reconnect to the calling party Hint ...

Page 93: ...e transfer Press TAP to reconnect to the caller on hold ANALOG PHONES To make a supervised transfer While on a call 1 Press Flash then Hint Dial the destination extension You can also use this alternate step While on a call press Flash then 1 then listen for the prompt to assist you with making the transfer 2 Dial the destination extension When the destination party answers 3 Announce the call 4 H...

Page 94: ... your Wave Digital phone DIGITAL PHONES To transfer calls to voicemail While on a call 1 Press Transfer VM to place the active call on hold 2 Enter the destination extension number 3 Hang up to complete the transfer The party is transferred directly to the destination extension s voicemailbox ANALOG PHONES To transfer a call to voicemail While on a call 1 Press 83 Hint You can also press Flash the...

Page 95: ... Using Programmable Keys D DIGITAL PHONES PROGRAMMING A FEATURE KEY Note Not all feature keys are user programmable thus you cannot edit a key that is not in the above list Display the feature information as described above to determine which keys are available for programming From an idle phone 1 Decide which key you want to program 2 Press MENU softkey on the display 3 Press NEXT until PROG appe...

Page 96: ...clear the display Visual Voicemail The Visual Voicemail feature allows the phone to display applicable prompts and soft key options while the phone is connected to voicemail Example When listening to a new voicemail message the display will offer the choices Replay Save Del replay the message save the message delete the message so that the user can select one of these options without having to wai...

Page 97: ... Press NEXT until VPRMT appears then press the corresponding key 3 Press On to select the Verbose Prompt mode VOICEMAIL MESSAGE NUMBER DISPLAY When the phone is idle its display will either show VMAIL if there are no new Voicemail messages in the phone s mailbox or Msg where equals the number of new messages in the mailbox To retrieve messages When either VMAIL or Msg is on the display Press the l...

Page 98: ...call key dial 82 Listen for dial tone 2 Dial an extension The other party hears a tone on the phone speaker 3 Begin speaking To receive a Voicecall If your phone is two way your speaker is automatically enabled during a voice call and you can speak to the other party through the speaker without pressing any keys If your phone is configured for one way communication the SPEAKER red LED flashes duri...

Page 99: ...ne appearance buttons L1 L3 4 navigation buttons for scrolling through and selecting items from the display Vertical 9112i SIP Phone The 9112i SIP phone includes 1 unassigned programmable button 7 fixed hard feature keys to manage phone features and settings Hands free Headset Hold End Call Redial Transfer Caller Lists and Conference 7 programmed buttons Options Direc tory Save Delete Swap Flash a...

Page 100: ...i Vertical 9133i SIP Phone 1 Speaker Microphone 19 Volume 7 Programmable 13 Conference 15 Redial 14 Transfer 2 Handset 18 Line Appearance Keys 5 Display 4 Scroll Select 12 Callers List 3 Hold 17 Hands free Headset 16 Mute 6 End Call 8 Options 9 Directory 10 Save 11 Delete Keys 12 Flash ...

Page 101: ...phone 9 Directory access and dial names and numbers for speed dialing 10 Save store settings made for the Options Directory and Callers List 11 Delete erase information stored in the Directory or Callers List 12 Flash access various functions and work with feature codes 13 Callers List place a call to a number stored in your phone log of previous incoming 14 Conference set up a call between multip...

Page 102: ...one 9112i Vertical 9112i SIP Phone 2 Handset 1 Speaker Microphone 8 Conference 20 Volume 17 Programmable 5 Display 19 Handsfree 16 Redial 6 End Call 4 Scroll Select 7 Callers List 3 Hold Headset 18 Mute Keys 9 Options 10 Directory 11 Save 12 Delete 13 Swap 14 Flash 15 Transfer ...

Page 103: ...rnal and external 9 Options access a list of configurable options for example special phone 10 Directory access and dial names and numbers for speed dialing 11 Save store settings made for the Options Directory and Callers List 12 Delete erase information stored in the Directory or Callers List 13 Swap toggle between an active call and a call waiting 14 Flash access various functions and work with...

Page 104: ...P Phone 480i 480iCT Vertical 480i 480iCT SIP Phone 2 Handset 1 Speaker 8 Soft Keys 7 Display Microphone 12 Four Line 14 Transfer 3 Hold 4 Redial 5 Goodbye 6 Options 10 Intercom 11 Services 9 Scroll Select 15 Mute 16 Handsfree Headset 17 13 Conference Appearance Keys Volume ...

Page 105: ...is happening on your phone 8 Soft Keys to access specific features set up by your system administrator such 9 Scroll and Select Buttons scroll through menu options and select items shown on the display 10 Intercom make calls from your phone to another extension within your phone 11 Services 12 Line Appearance Keys make and receive external calls without entering an external access 13 Conference se...

Page 106: ... keys are located below the display and are used to scroll through display lists and to select options Softkeys Soft keys are the programmable keys that appear to the left and right of the display For example your system administrator can use these keys to set up speed dial numbers your Do Not Disturb function or for quick access to features such as Call Return Line Keys All Vertical SIP phones su...

Page 107: ...s light for the single line is located at the top right corner of the phone If the line status light is The line status is Off Idle no call activity Flashing quickly Call is ringing Solid Call is connected Flashing slowly Call is on hold Icon If the icon is The line status is Solid Idle no call activity Flashing Call is ringing Solid Call is connected Flashing Call is on hold If the line status li...

Page 108: ...all is using and line two lists the other party s phone number The display does not show caller ID information on an inbound call if that information is blocked by the other party or if your phone service provider does not send caller ID The display shows Private or inbound trunk group information instead A call timer indicates the length of time your call has been connected In certain circumstanc...

Page 109: ...ic Option 7 There are three options for the headset microphone volume Note By default the volume for the headset microphone is set to medium To change the volume 1 Press Options to access the options list 2 Scroll down the list of options 3 Select Headset Settings Note You can also press 7 to directly access the Headset settings then press the corresponding select button to select Headset Settings...

Page 110: ...or unpairing it is recommended that the handset be within three feet of the 480i CT base Pairing the Handset to the Base On the 480i CT base 1 Ensure the handset being paired is within close proximity a maximum of three feet to the base 2 Press Options to access the options list 3 Scroll down the list of options 4 Select Handset Pairing 5 Select Pair Note If there are already four handsets paired ...

Page 111: ...om the base the unpairing is only performed locally to the device where the removal process was initiated If the unpairing is only successful from the local device the unpairing procedure will need to be completed from the other device Therefore it is recommended that the unpairing process be performed when there is a maximum of three feet between the handset and base 1 Ensure the handset being pa...

Page 112: ...d Removal successful will appear on both the base and handset displays If unsuccessful Pairing failed will appear If pairing is unsuccessful repeat the steps above making sure base and handset are within three feet of each other Outside Line Supported Features Outside Line Keys You may have one or more outside lines assigned to your phone These lines allow you to make and receive external calls wi...

Page 113: ...an outside line you can use the following phone keys Primary secondary and other outside line keys press to toggle between calls Keypad digits Auto Dial Redial Message Waiting sends digits Transfer or Conference Note On Models 480i 480iCT the following softkeys are available on the display during a call Toggle Park Reconnect Flash Drop ...

Page 114: ... Call Park Directed Flash 66 ext Retrieval 65 ext Self Flash 64 Retrieval 65 ext System Flash 62 Retrieval 63 slot Call Pickup In Group 74 Specific Ext 75 ext Call Return 69 Call Waiting Flash Disable 70 Caller ID Blocking 67 Conference Flash 71 Connect Party 71 Reconnect to Conference 72 Do Not Disturb 41 Cancel 42 Forward 43 dest Cancel 44 Hold Flash Night Answer Activate 85 Deactivate 86 Page S...

Page 115: ...er and microphone for hands free calling capability Impact SCS 24 button This phone model includes and adjustable 2x16 character display twenty four programmable feature keys a headset jack a speaker and microphone for hands free calling capability Edge 100 12 button This phone model includes 2x16 character display twelve programmable feature keys a headset jack a speaker and microphone for hands ...

Page 116: ...ammable 13 Hold 11 Speaker 12 Mute 15 Redial 10 Transfer Conference 17 Volume Up 16 Volume Down 8 Shift 7 Message 9 Tap 14 Microphone Opening located under the front panel of the phone 2 Handset 3 Hands free Speaker located under the handset 1 Headset auxiliary Jack located behind front panel 4 Display 6 Twenty Four Programmable Buttons ...

Page 117: ...oicemail 8 Shift Button access a second level for the programmable buttons 9 Tap Button reconnect to a call on hold Also while dialing pressing this key 10 Transfer Conference Button initiate a transfer or a conference 11 Speaker hear a caller when using the Hands free speaker instead of holding 12 Mute Button prevent the other party on your call from hearing anything from 13 Hold Button place a c...

Page 118: ...ogrammable 6 Twelve Programmable Buttons 13 Hold 11 Speaker 15 Redial 10 Transfer Conference 17 Volume Up 16 Volume Down 8 Shift 7 Message 9 Tap 14 Microphone Opening located under the front panel of the phone 2 Handset 3 Hands free Speaker located under the handset 1 Headset auxiliary Jack located behind front panel 4 Display 12 Mute ...

Page 119: ...t Button access a second level of phone functions features 9 Tap Button reconnect or toggle between calls on hold during call transfer 10 Transfer Conference Button place a call on hold while you dial the destination extension 11 Speaker hear a caller when using the Hands free speaker instead of holding 12 Mute Button prevent other party from hearing another conversation 13 Hold Button place a cal...

Page 120: ... Keys not programmable 6 Twenty Four Programmable Buttons 13 Hold 11 Speaker 15 Redial 10 Transfer 17 Volume Up 16 Volume Down 4 Display 8 Shift 7 Message 9 Tap 14 Microphone Opening located under the front panel of the phone 2 Handset 3 Hands free Speaker located under the handset 1 Headset auxiliary Jack located behind front panel 12 Mute ...

Page 121: ...t Button access a second level of phone functions features 9 Tap Button reconnect or toggle between calls on hold during call transfer 10 Transfer Conference Button place a call on hold while you dial the destination extension 11 Speaker hear a caller when using the Hands free speaker instead of holding 12 Mute Button prevent other party from hearing another conversation 13 Hold Button place a cal...

Page 122: ...ft Keys not programmable 6 Twelve Programmable Buttons 13 Hold 11 Speaker 15 Redial 10 Transfer 17 Volume Up 16 Volume Down 8 Shift 7 Message 9 Tap 14 Microphone Opening located under the front panel of the phone 2 Handset 3 Hands free Speaker located under the handset 1 Headset auxiliary Jack located behind front panel 4 Display 12 Mute ...

Page 123: ...utton access a second level of phone functions features 9 Tap Button reconnect or toggle between calls on hold during call transfer 10 Transfer Conference Button place a call on hold while you dial the destination extension number 11 Speaker hear a caller when using the Hands free speaker instead of holding 12 Mute Button prevent other party from hearing another conversation 13 Hold Button place a...

Page 124: ...dditional lines might be primary lines that appear on other phones You can use these additional lines to make or receive phone calls Display Information The Edge 100 and Impact SCS phone models all provide a back lit two line display to give you additional call information When you are not using your phone line one of the display shows the date and time and line two of the display shows either the...

Page 125: ...d with the other hand raise the supporting arms Notice there are three sets of notches behind both sides of the front panel Each notch represents a different angle 3 When the phone is at the desired height select the closest pair of notches and insert the supporting arms in the notches 4 Press down gently on the front panel until you feel the supporting arms snap into place telephone supporting ar...

Page 126: ...ectors for attaching your Vertical Wave phone to the network are located behind the front panel Here you will also find connectors for attaching the power supply and an optional headset This is also the location of the connection for the handset BACK OF THE PHONE handset jack headset jack telephone line jack ...

Page 127: ...nd Volume To adjust the ring volume On an idle phone press the up or down VOLUME keys to adjust the ring volume as needed You will hear a short ring that allows you to hear the current ring volume The volume level will also appear on the display To set the ring style On an idle phone 1 Press MENU softkey on the display 2 Press NEXT until RING appears 3 Press the sofkey under RING Press the Up or D...

Page 128: ...ickup Extension 75 ext Group 74 Call Return 69 Call Waiting Answer Flash Disable 70 Caller ID Blocking 67 Camp on Callback Flash 76 Cancel 77 Centrex Flash 80 code Conference Flash phone no Flash 71 Reconnect Flash 72 Do Not Disturb 41 Cancel 42 Forward 43 destination no or ext Cancel 44 Hold Flash 64 Night Answer 85 Cancel 86 Page System 11 Zone 12 zone Syst Spd Dial 89 speeddial no Transfer Flas...

Page 129: ...it is recommended that you contact your phone system administrator for additional information Special Tones You will hear different tones while using your phone Dial Tone A continuous tone Stutter Dial Tone A broken dial tone indicates you have a voicemail message the phone is forwarded to another extension or is in Do Not Disturb mode Success Tone Two short beeps indicate a successfully completed...

Page 130: ... ext Group Flash 74 Call Return 69 Call Waiting Answer Flash Reconnect 3 Toggle 4 Disable 70 Caller ID Blocking 67 Camp on Callback 76 Cancel 77 Centrex Flash 80 code Conference Flash phone no Flash 5 Return Flash 4 Do Not Disturb 41 Cancel 42 Forward 43 destination no Cancel 44 Hold Flash 64 Reconnect 65 Night Answer 85 Cancel 86 Page System 11 Zone 12 zone no Sys Spd Dial 89 speed dial no Transf...

Page 131: ... information Hint See page A 9 for a table that describes how basic eyeBeam features interact with Wave Note The configuration procedures in this manual describe only those steps necessary for the CounterPath eyeBeam SIP softphones to work with Wave Other settings may be left in their default configuration For information on using other softphone features see the documentation that came with your ...

Page 132: ...work connection is required Installing and Configuring for Wave Use this procedure to install the eyeBeam softphone on your PC and configure it for use with Wave Note These procedures describe the eyeBeam audio only softphone version 1 5 or higher It is recommended that you have the eyeBeam User s Manual available as you install the softphone The configuration procedure describes only those steps ...

Page 133: ...When prompted 3 Enter the license key that you were supplied and click OK When the SIP Accounts dialog box opens 4 Select the first SIP Account row 5 Press the Add Button Note If you accidentally exit the dialog box right click anywhere on the eyeBeam phone and choose Account Settings to open it again ...

Page 134: ...ng information Display name Enter your name as you want it displayed to callers User name Enter your extension number Password Authentication user name Leave these blank Domain Enter the name or IP address of the Wave SIP Server to which this phone is registered as provided by your system administrator 8 Click on the Topology tab 9 Enable the Port used on your local computer ...

Page 135: ...phone Wave Phone User Guide 10 Set the range to 5060 5062 11 Click on the Advanced tab 12 Uncheck Send SIP keep alives 13 Click OK or Apply to save your changes You are returned to the SIP Accounts window You will see any new SIP account information you added in that window ...

Page 136: ...ne Wave Phone User Guide 14 Click Close to exit that window and return to the CounterPath SIP Phone interface 15 Right click on the Phone interface to display a menu 16 Click on Options to display the Options window 17 Click on the Advanced tab 18 Click on the Audio Codecs icon ...

Page 137: ... User Guide 19 Add the preferred codecs to the Enabled codecs column The following codecs on the eyeBeam are supported by Wave G711 uLaw G711 alaw G729 Hint You will need to click on the appropriate codecs as shown above then click on the right arrow to add them to the Enabled codecs column ...

Page 138: ... the General tab 21 Click on the Devices icon 22 Make sure that the correct audio devices on your PC are selected for voice capture and audio 23 Click OK or Apply to save your changes Hint If the configuration has been made correctly the eyeBeam should show Logged in enter phone number and Your Number is username ...

Page 139: ...rectly Or to hear dial tone you can press the Dial button again after dialing the access code for example Dial 9 Dial and then dial the number Ending a call To end a call click on the End Call icon Do Not Disturb Click on the phone s DND button to turn on the Do Not Disturb Wave personal status Auto Answer Click on the phone s AA button to turn on automatic answering of incoming calls similar to W...

Page 140: ...n hold to answer or make another call use the Flash button see description above If a call on hold exceeds the hold ringback time the ringback call is placed on a different line You can either follow the ringback call prompts to connect to the call on hold or hang up the ringback call and retrieve the call on hold yourself Mute Click on the phone s Mute button to mute the call Record Clicking Reco...

Page 141: ...the default time and date of 12 00AM Jan 1st 2000 Make sure that all phone connections are secure and that the phone has been installed appropriately contact your system administrator Why can t I get dial tone on my phone Check that all phone connections are secure and that the phone has been installed appropriately contact your system administrator Why doesn t my phone ring Check the ring volume ...

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Page 143: ...e Calls 3 23 Do Not Disturb 3 28 Feature Codes 6 2 Flash 3 29 Forward Calls 3 33 Greetings manage 2 3 Hold 2 9 3 36 Log into your account 2 2 Night Answer 3 40 Paging Specific Group Zone 3 43 System All 3 42 Password set change 2 2 Speaker 2 7 Special Tones 6 1 Speed Dial System 3 52 Status Commands set 2 4 Toggle Switch Calls 2 9 Transfer Blind 3 54 Supervised 3 55 Voicemail 3 56 Voice title 2 3 ...

Page 144: ... 3 25 Feature Codes 5 14 Flash 3 29 Forward Calls 3 30 Greetings manage 2 3 Hold 2 9 3 36 Join a Call 3 37 Line Keys Primary 5 10 Secondary 5 10 Log into your account 2 2 Multiple Call Handling Call Line Appearance Keys 3 39 Mute 3 40 Night Answer 3 41 Paging Specific Group Zone 3 43 System All 3 42 Password Protection 3 44 Password set change 2 2 Privacy 3 45 Programmable Keys 3 57 Query 3 58 Red...

Page 145: ...alls 3 30 Greetings manage 2 3 Headset 3 34 Volume Controls 4 11 Hold 2 9 3 35 Intercom Button 3 37 Line Keys Outside 4 14 Line Status Lights 4 9 Log into your account 2 2 Message Waiting Retrieve Messages 3 38 Mute 3 40 Navigation Keys 4 8 Night Answer 3 40 Options Settings 4 11 Paging Specific Group Zone 3 42 System All 3 41 Password set change 2 2 Redial 3 45 Retrieve Message Message Waiting 3 ...

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