Basic Phone Handling
2
-
12
Basic Operation
Wave Phone User Guide
Using Account Codes
Depending on your office’s configuration of Wave, you may be prompted to enter an account
code when you place an external call. Even if you are not prompted for an account code by the
system, your office may require you to enter one. Your Wave system administrator can tell you
what account codes, if any, you must use.
Account codes can be entered prior to placing a call or during an active call
Entering Account Codes When Prompted
If you are prompted to enter an account code when you place a call, you will hear one of the
following prompts:
•
A beep.
•
“Please enter account code.”
•
A double beep
•
. This indicates that you are dialing a Wave contact who has an associated account code,
so that you do not need to enter one.
If you hear one of the previous prompts
Enter the account code followed by
#
.
If you hear the double beep
You can press
#
to use the contact’s associated account code.
OR
You can enter a different account code and press
#
.
Note:
If you enter the wrong account code, press
Flash
before pressing
#
and the system
will let you re-enter it.
Note:
Depending on how your Wave system administrator configured your system, the
prompt may occur either after you dial the access code or after you dial the phone number.
If the prompt occurs after you dial the access code, enter the account code followed by
#
,
and then continue entering the phone number.
Example:
You would dial 9 [listen for the prompt]
8812 # 212 123 4567
(where 9 is the access
code and 8812 is the account code, and the numbers after # are the area code and
phone number).
