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Appendix B Software Upgrade

144

VCON HD3000 User’s Guide

B.4

Installer Mode

If for some reason the upgrade was not successfully completed, HD3000 enters 
Installer Mode after it restarts. 

1. Verify that you’ve entered the correct Network information before running 

the upgrade program again.

2. Write down or copy the IP address of the HD3000. Press <OK>.

3. Rerun the upgrade process from the HD Upgrade Utility. Be sure to enter 

the correct IP address for the HD3000.  

If this process is unsuccessful again, contact VCON’s Technical Support 
(see 

“VCON Technical Support” on page viii

). 

Summary of Contents for HD3000

Page 1: ...Group Videoconferencing Systems HD3000 High Definition Set Top Videoconferencing System Version 2 0 User s Guide DOC00036 Rev 4 0 06 04...

Page 2: ...he serial number indicated on the HARDWARE either accompanying the SOFTWARE or purchased separately will be free from defects in materials and workmanship under normal use and service for a period of...

Page 3: ...agreement LIABILITIES VCON s entire liability and the Purchaser s exclusive remedy shall be at VCON s option either return of the price paid or repair replacement of the Product not meeting VCON s de...

Page 4: ...tors and heat sources and do not block cooling vents 7 Do not run the equipment in an environment with ambient temperature higher than 35 C or lower than 10 C FCC Warning Modifications not expressly a...

Page 5: ...mmunity 6V m 27MHz 1000MHz EN61000 4 4 Electrical Fast Transient and Burst 1 0kV 5KHz EN61000 4 5 Surges DM 1 0kV CM 2 0kV EN61000 4 6 Current injection immunity 10Vrms EN61000 4 8 Magnetic field 1Amp...

Page 6: ...ering calls creating editing and deleting Phone Book entries using Phone Book entries to start calls and calling through a gateway Chapter 5 Network Configuration Setting up HD3000 s network configura...

Page 7: ...ional parties that are available if the HD3000 is managed by a VCON Media Xchange Manager MXM system Chapter 13 System Security Description and procedures of available system security options for the...

Page 8: ...its many features If a situation occurs that is not covered by the supplied documentation please request help from our Technical Support channels To request technical support T Contact your local VCO...

Page 9: ...ic Components 6 Connecting a Single TV Monitor 7 Connecting a Dual TV Monitor Configuration 8 Connecting the Tabletop Microphone 9 Connecting the LAN 10 Connecting the Power Supply 12 2 4 Connecting O...

Page 10: ...lling Through Gateways 38 Verifying the Status of a Call 40 4 4 Ending Videoconferences 41 5 Network Configuration 43 5 1 Communication and Network Configuration 43 LAN Connection 45 H 323 Network Reg...

Page 11: ...85 9 2 Installing the HD Data Utility 85 9 3 Opening a Data Connection 86 9 4 Data Display on Participants Monitors 87 Data Sharing Between HD Systems 87 Data Sharing to a non HD System 88 Data Shari...

Page 12: ...3 1 Setting a Security Password 125 13 2 Security Properties 126 13 3 Locking the HD3000 128 14 Troubleshooting 129 14 1 System Diagnostics 129 14 2 Starting HD3000 131 14 3 Video Audio 132 14 4 Softw...

Page 13: ...If the HD3000 logs into an MXM server it receives gatekeeper services bandwidth management remote call initiation and telephony functions such as call forwarding call pickup call transfer ad hoc video...

Page 14: ...ceive the floor in which their video and audio are seen by the other parties until the floor returns to the session s controller Chair T Dual Monitor Configuration A second TV monitor may be connected...

Page 15: ...mera is controlled through the system software either from the hand held remote control or from a remote PC using the Web based Management program You can pan tilt and zoom the camera in a wide range...

Page 16: ...mmendations regarding monitors Document Camera A document camera displays documents that are placed on the camera s slide High quality resolution is guaranteed by the S Video connection between the do...

Page 17: ...red white T Dual RCA cable yellow white T Serial to dual terminal cable T Communication cable RJ 45 T RCA to RCA cable yellow T MiniDIN to MiniDIN 4 pin cable T Power cord 10A 250V or 10A 110V accord...

Page 18: ...Guide 2 3 Connecting the Basic Components Carefully unpack the Main Unit and position it on a stable horizontal area See the following sections for instructions about connecting Single TV Monitor Two...

Page 19: ...ed TV on the cart if provided or on a sturdy surface near the HD3000 main unit 2 Connect the S Video cable CAB90051 between the TV s Video In connector and the HD3000 s TV1 connector 3 Connect the Aud...

Page 20: ...between the HD3000 and the TV 3 Connect the Audio cable between the TV s Audio In connectors and the system s AUDIO IN connectors Left White Right Red 4 After you start the HD3000 access the Video pro...

Page 21: ...ne To connect the Tabletop microphone to the HD3000 1 Connect the microphone to the MIC connector on the HD3000 2 Place the microphone on the conference table with the cable stretching toward the HD30...

Page 22: ...J 45 on the rear of the system and to the LAN socket on the wall HD3000 to LAN Connection After you turn on the HD3000 check that the network connection is correct To check for correct network connect...

Page 23: ...Chapter 2 Setting Up HD3000 VCON HD3000 User s Guide 11 Select DIAGNOSE to view a diagnostic report...

Page 24: ...z universal power supply is supplied in the HD3000 package To connect the HD3000 to a power supply 1 Insert the power supply s DIN connector 6 pin to the DC Input socket on the rear of the system 2 In...

Page 25: ...ugh the remote control and or the web management program To connect additional cameras 1 Connect an S Video cable between the S Video connector of the camera and the system s CAM1 connector 2 Connect...

Page 26: ...42 between the VIDEO OUT connector of the DVD VCR and the HD3000 s lower VCR 3 yellow VIDEO IN connector 2 Connect the audio RCA cable of cable CAB00042 between the AUDIO OUT connector of the DVD VCR...

Page 27: ...Input See Selecting a Microphone on page 69 and Setting Mixing Modes on page 70 for instructions on how the playback can be mixed in with the videoconference Audio Configuration for VCR Playback 5 On...

Page 28: ...the VIDEO IN connector of the VCR and the HD3000 s upper VCR 3 yellow VIDEO OUT connector 2 Connect the VCR s audio RCA cable between the AUDIO IN connector of the VCR and the HD3000 s upper VCR AUD...

Page 29: ...following In this configuration the remote side will hear a mix of the remote and the local video See Setting Mixing Modes on page 70 for instructions on how the recording can be mixed in with the vid...

Page 30: ......

Page 31: ...or is on and the cables are connected properly See Connecting the Basic Components on page 6 To start up HD3000 1 On the back of the Main Unit press the POWER button on marked I 2 Wait until the HD300...

Page 32: ...emote control device Zoom out Lower volume Access Multicast Multipoint control Not used by HD3000 Display Main menu Soft keys Select preset position Set a preset position On screen Help Open Phone Boo...

Page 33: ...ns menu options and data entry boxes Press the arrow buttons to move among the options and boxes Tabs Some dialogs contain various tabs which are related sets of categorized options T Press the up and...

Page 34: ...he system s menus and dialog boxes Many dialog boxes are divided into tabs groups of related options and configuration properties This section explains how to navigate among the menus dialog boxes and...

Page 35: ...xt box 1 Navigate to the menu or checkbox option 2 Press the Select button located in the middle of the arrow buttons To deselect an option press the Select button again To apply changes and close the...

Page 36: ...entered in the dialog box 3 5 Setting up the Network Configuration To initiate and receive calls the HD3000 s network LAN and H 323 configuration must be defined correctly 1 Press Menu The main Menu...

Page 37: ...discussion before you notice that the connection is made See Adjusting the Volume on page 67 and Automatically Muting the Microphone During Incoming Calls on page 68 Calling Through the Manual Dialer...

Page 38: ...maximum bandwidth required for this call appears 3 7 Shutting Down HD3000 To shut down the HD3000 T Press the Power button on the rear of the HD3000 IP Address Example 123 124 125 126 DNS Name Example...

Page 39: ...videoconferences 4 1 Answering Videoconferencing Calls You can accept and reject incoming calls manually or answer them automatically Manually Answering Calls When there is an incoming call HD3000 rin...

Page 40: ...00 User s Guide To set Manual Answer 1 Press Menu The main Menu opens Select Options 2 If you want to accept reject calls as they come in select Manual Answer 3 Press OK to apply changes and close the...

Page 41: ...ming calls connect automatically The remote video appears on your monitor and the In Call icon appears To set Auto Answer 1 Press Menu The main Menu opens Select Options 2 If you want HD3000 to answer...

Page 42: ...erence begins you may turn the audio back on Multipoint Multipoint conferences include more than two end points They are managed by the HD3000 s embedded MCU Auto Reject Select to automatically reject...

Page 43: ...ation Name or User Number see Dialing Options on page 35 2 Press the red NEW SoftKey The New Entry dialog box opens 3 Enter a name for this entry to open the on screen keyboard press the yellow KEYBOA...

Page 44: ...Book after the call ends To enable automatic entry addition to the Phone Book 1 Press Menu The main Menu opens Select Options Bandwidth Press the right or left arrow key to choose the maximum bandwidt...

Page 45: ...e 33 2 Select Auto Generate Phonebook Entries 3 Press OK to apply changes and close the dialog box After the call ends the request to add the remote party to the Phone Book appears Click OK to complet...

Page 46: ...o apply the changes and close the dialog box To delete an entry 2 Press OK to delete the entry and close the dialog box 1 Navigate to a Phone Book entry Press the green EDIT SoftKey The Edit Entry dia...

Page 47: ...Manual Dial dialog box or in a New Entry dialog box of the Phone Book Address Type Example Applicable When IP Address 212 219 130 100 Always applicable Usually dynamic changing without notification s...

Page 48: ...etical tab that contains the entry you want to dial Press the right arrow button to enter the tab 3 Navigate to the entry that you want to dial The entry shows the following information 4 Press Dial o...

Page 49: ...ial a Speed Dial entry simply by pressing its number instead of navigating within the dialog box To add an entry to the Speed Dial T In the New Entry or Edit Entry dialog boxes select Speed Dial To di...

Page 50: ...lines or telephone exchanges In such situations dialing through a gateway is required HD3000 to Gateway to an ISDN Address 1 Navigate to the entry you want to delete and then press the red DELETE Sof...

Page 51: ...gateway s gatekeeper receives the call It recognizes the syntax that the system administrator instructed you to enter and it passes the call onto the Gateway You must be registered with a Gatekeeper t...

Page 52: ...uring an active videoconference you can check the status of the call to see the identification of the remote party the bandwidth of the call the current compression modes etc To check the status of th...

Page 53: ...asking for confirmation Hang Up Confirmation Message 3 Press Hang up again or OK The videoconference is terminated To end a multipoint conference 1 Press Hang up A list of participants appears 2 Selec...

Page 54: ......

Page 55: ...g the LAN on page 10 for connection details set up the HD3000 s network configuration Whenever the HD3000 is not in a call you can edit the configuration in the Set Network dialog box The communicatio...

Page 56: ...he changes and close the dialog box A message states that HD3000 will restart in a few seconds After restarting the changed properties are in effect or Press the left arrow key to navigate to another...

Page 57: ...e to be changed when the network s users IP addresses are updated periodically If you manually enter an IP address here the address remains permanently Subnet Mask Your company s subnet mask DNS Serve...

Page 58: ...M or a gatekeeper which provide important management functions and provision of communication services to large numbers of users within defined zones on a LAN or WAN HD3000 supports registration with...

Page 59: ...HD3000 with the MXM or Gatekeeper Some of these devices may register your device under this number while others assign these numbers regardless of your request Station Name The Station Name is the id...

Page 60: ...conversation You can adjust the lip synch during a call See Adjusting Quality of Video Calls on page 64 Select if HD3000 registers with an MXM third party gatekeeper or operates independent of a mana...

Page 61: ...See Adjusting Quality of Video Calls on page 64 Bandwidth Adjustment Enables videoconferences to precede at reduced bandwidth if the network is congested Deselecting this option maintains a constant b...

Page 62: ...current network conditions while ensuring optimal video and audio performance The Advanced tab contains properties for controlling the type of Quality of Service that will be used for transmitting pa...

Page 63: ...ty Type is IP Precedence or Diffserv 2 To return to the default QoS values press the blue RESET SoftKey 3 Press OK to save the QoS settings and close the dialog box For best results it is recommended...

Page 64: ...y Forwarding 3 100000 Probability Timely Forwarding 4 101000 Probability Timely Forwarding 5 110000 Probability Timely Forwarding 6 111000 Probability Timely Forwarding 7 101110 Expedited Forwarding 0...

Page 65: ...AN from exposure to unwanted traffic To hide a LAN s users from other networks the NAT maps the private addresses to the public address The public address is then used to identify the local users to r...

Page 66: ...uplex and full duplex networks If the Ethernet network speed is defined to Auto Negotiate the HD3000 can determine the common set of networking options supported between it and the remote parties in a...

Page 67: ...keeper depending on the H 323 options that you chose For more troubleshooting details press the green DIAGNOSE SoftKey see System Diagnostics on page 129 1 Press Status The Status dialog box appears T...

Page 68: ......

Page 69: ...contrast and hue T Monitor Configuration enable HD3000 to work in Dual Monitor mode two TV Monitors T Camera Configuration adjust select and position the main camera and optional cameras T Display Co...

Page 70: ...ameras 3 To increase the setting press the right arrow key To decrease the setting press the left arrow key 4 To return to the default camera settings press the red RESET SoftKey 5 Press OK to save th...

Page 71: ...ns The currently selected camera is highlighted During a videoconference you can also select the current remote video source if the remote party enabled Far End Camera Control FECC Using FECC one part...

Page 72: ...g temporarily positioning the camera as required T Preset positioning focusing the camera on a specific person or location then saving the position and recalling it when needed T Far end camera contro...

Page 73: ...for them FECC provides control over the pan tilt zoom positioning and the adjustment of brightness color contrast and hue To enable the remote party to control your HD3000 s camera 1 Press Menu The Ma...

Page 74: ...TV monitor displays remote video This configuration is called Dual Monitor For instructions on connecting two monitors to the HD3000 see Connecting a Dual TV Monitor Configuration on page 8 To activa...

Page 75: ...eo Muting the Outgoing Video You can mute the local outgoing video if you want to stop sending video temporarily The remote party then sees a frozen video image until you unmute it Muting the video do...

Page 76: ...ollowing problems T Parts of the video are covered with blocks low motion control T The audio and video fall out of synchronization low quality lip synch T The video freezes and then doubles up frames...

Page 77: ...nuous motion Fast motion Lip Synch Press the left arrow key if sound comes before motion Delay Audio Press the right arrow key if motion comes before sound Delay Video The Lip Synch slider is only ava...

Page 78: ...press the red RESET SoftKey 4 Press OK to apply the changes and close the sliders Buffering Press the left arrow key for a more realistic video Less Delay Press the right arrow key to clear up video...

Page 79: ...r when the screen is clear The following volume controls are available Increase or decrease the volume of the incoming audio Mute the incoming audio Mute the outgoing audio To adjust the volume of inc...

Page 80: ...casting something you don t want the remote side to hear To protect against this scenario you can automatically mute your microphone Audio Out at the start of automatically answered incoming calls To...

Page 81: ...oose an audio source 1 Press Menu The Main Menu opens Select Audio 2 In the Set Audio dialog box select the appropriate Audio Input option 3 Press OK to apply the changes and close the dialog box or g...

Page 82: ...e Local Party Remote Party DVD VCR No Mix Hears the remote party s audio Hears the local party s audio Not applicable VCR Record Hears the remote party s audio Hears the local party s audio Records au...

Page 83: ...d Audio Adjustments VCON HD3000 User s Guide 71 2 Press OK to apply the changes and close the dialog box or go on to the next procedure to select audio options for special room environments Select an...

Page 84: ...ancellation AEC suppresses this effect By default AEC is turned on You should disable AEC only if audio input comes through a Line Level connection from a playback device that does not capture sound f...

Page 85: ...ophone volume when transmitted to the conference Depending on your microphone or other audio input you may adjust the gain to a suitable level To adjust the gain level 1 In the Set Audio dialog box na...

Page 86: ......

Page 87: ...ing to display the video showing the dominant speaker and hearing everyone s audio A single participantmay also be a cascaded MCU which refers to another HD3000 that has joined two other participants...

Page 88: ...VCON s Broadcast Viewer or the HD Remote Web Management s viewer 7 1 Inviting Additional Contacts to a Multipoint Conference Using the embedded MCU you can join up to three additional participants by...

Page 89: ...t calls Depending on the setting the system can automatically answer or reject the calls or prompt you to answer or reject them To define how HD3000 handles incoming multipoint calls 1 Press Menu The...

Page 90: ...close the dialog box Multipoint Auto Reject Select to automatically reject all incoming multipoint calls if the system is already engaged in another call Manual Answer Select to answer multipoint call...

Page 91: ...ant session the Chair calls three other HD3000 systems each having joined two other participants The following figure shows a conference expanded to six participants by joining a cascaded MCU HD3000 A...

Page 92: ...avid connection is on the second page indicated 2 of 2 7 5 Joining an External MCU Videoconference The HD3000 supports multipoint conferences through external MCUs The MCU joins the parties and switch...

Page 93: ...T A unicast stream refers to one stream being sent from one terminal to only one client The transmitted media is not stored on the client computer Instead the client s viewing application runs the st...

Page 94: ...ting Streaming Properties In the Streaming tab define the configuration for transmitting streaming media from the HD3000 To set the Streaming configuration 1 Press Menu The main Menu appears Select Ne...

Page 95: ...rt used for the audio connection Video Port The ID of the port used for the video connection Video Resolution T Select CIF to transmit video ata higher resolution and lower frame rate using Common Int...

Page 96: ...2 Starting a Streaming Session To start a streaming session 1 Press Menu The main Menu appears Select Network 2 Navigate to the Streaming tab 3 Press the red START STREAM SoftKey 4 To stop streaming p...

Page 97: ...computer that meets the following minimum requirements 9 2 Installing the HD Data Utility The HD Data Utility enables you to share data applications with the other contacts in your conferences To inst...

Page 98: ...Opening a Data Connection To open a data connection and display the PC screen on the HD3000 run the HD3000 Data Utility on the remote computer To start a data connection 1 Run Start Programs VCON HD...

Page 99: ...HD5000 or with systems supporting HD DualStream the HD3000 can send two streams video and data at the same time T If the remote party operates in Dual Monitor the shared application appears on one mo...

Page 100: ...video with a resolution of 4CIF or CIF if the remote system does not support 4CIF Data Sharing During a Multipoint Conference To send data to the other participants in a multipoint conference managed...

Page 101: ...000 Web based Remote Management After several seconds the data stream starts The data appears in the appropriate viewer of any user connecting to the stream To turn on data streaming from the HD3000 i...

Page 102: ...9 Data and Application Sharing 90 VCON HD3000 User s Guide To start streaming from the Web based Remote Management 1 On the left side of the screen click Configuration Network and then Streaming 2 Cli...

Page 103: ...must be met T HD3000 must be set to enable remote web management T The user must enter a correct password T Internet Explorer 5 or higher must be installed on the remote PC To enable remote managemen...

Page 104: ...Enable Web Management to make remote management available Security tab Enter the system s Password using numbers and or letters To type letters press the yellow softKey System configuration See page...

Page 105: ...ually 1 On the left side of the HD3000 web page click Manual Dial 2 In the Manual Dial dialog box type the receiving contact s IP address MXM user number or DNS name 3 Choose the maximum bandwidth tha...

Page 106: ...pants Phone Book Entries The Phone Book contains entries of contacts and their addresses To dial a contact you only need to click the Dial icon on the same line In the HD3000 web page Phone Book you c...

Page 107: ...323 Features for communicating over IP LAN To view or modify the LAN configuration of the HD3000 1 On the left side of the screen click Configuration Network and then LAN 2 In the LAN dialog box enter...

Page 108: ...orary address which is liable to be changed when the network s users IP addresses are updated periodically If you manually enter an IP address here the address remains permanently Subnet Mask Your com...

Page 109: ...er and receive services from them select the appropriate option Select None to operate HD3000 as a stand alone system MXM Admin IP Enter the IP address of the MXM if applicable Gatekeeper IP Enter the...

Page 110: ...ructions on entering alphanumerical data from the keyboard Enable Lip Synchronization Mechanism Select this option to synchronize the audio and video of a conference You can adjust the lip synch durin...

Page 111: ...deo TV monitor displays local video and the application interface and a Composite TV monitor displays remote video This configuration is called Dual Monitor For instructions on connecting two monitors...

Page 112: ...xer etc connected to the HD3000 s VCR AUD IN connector see Connecting a DVD VCR for Playing Back Videoconferences on page 14 VCR Audio Mix Select the appropriate mixing mode Mixing modes determine how...

Page 113: ...are calls between two end points Auto Reject Select to automatically reject all incoming point to point calls Manual Answer Select to accept or reject calls as they come in Auto Answer Select to auto...

Page 114: ...lls by manually accepting an incoming call request Auto Answer Select to answer multipoint calls automatically Auto Accept Multicast Floor During multicast conferences the Floor one user s video and a...

Page 115: ...grade is English However you may easily switch the interface language to To change the HD3000 interface s language 1 On the left side of the screen click Configuration Options and then Languages 2 Sel...

Page 116: ...aming Configuration page you can start and stop sending video and data streams This page also contains the default settings for streaming video and audio to other viewers from the HD3000 To turn strea...

Page 117: ...ection Video Port The ID of the port used for the video connection Video Resolution T Select CIF Common Interchange Format to transmit video at a higher resolution and lower frame rate 352 x 240 pixel...

Page 118: ...Monitoring From the remote management you may view the HD3000 s call connection status Call Status may be monitored if the HD3000 is currently in a call or idle The Status dialog box displays the sam...

Page 119: ...Chapter 10 Web Based Remote Management VCON HD3000 User s Guide 107 Call Status During MCU Conference...

Page 120: ...and control the volume of the speakers Choose to control the Local or Remote camera Click the arrows to pan and tilt the camera to a satisfactory position Click to zoom in and to zoom out To set a pre...

Page 121: ...00 User s Guide 109 System Information The System Information page summarizes much of the configuration information appearing on the Configuration pages described earlier in this chapter To go to any...

Page 122: ...t System In the Restart System page you can restart the HD3000 To restart the HD3000 1 On the left side of the screen click System and Restart System 2 Click the Restart button and then click OK to co...

Page 123: ...Player must be installed on the client computer To view streaming video 1 On the left side of the screen click View Stream After several seconds the video plays on your screen 2 To stop viewing the st...

Page 124: ......

Page 125: ...work LAN in which the Chair and all Participants may be seen and heard during the duration of the meeting The HD3000 can join an Interactive Multicast as a Participant only Participant functions are a...

Page 126: ...loor To speak and be seen request the Floor from the Chair To request the Floor 1 Press Multipoint A message asks you if you want to receive the floor 2 Press OK Returning the Floor When you finish sp...

Page 127: ...umber and then press Dial If your HD3000 is registered and managed by an MXM call exchange functions are available Call Forward Call Transfer Inviting Additional Parties to an Ad hoc Conference Simpli...

Page 128: ...ates that HD3000 will restart in a few seconds If the MXM is in Open mode it automatically permits the HD3000 to register or log in If the login attempt is unsuccessful consult with the system adminis...

Page 129: ...can enable Call Forwarding by dialing a system function code The code may be either the factory default value or a value set by the administrator To set Call Forwarding T In the Manual Dialer dial one...

Page 130: ...ard calls to user 751 Unconditional forward 72 or other code number followed by other destination directory number and then press Dial Activate if you want to forward ALL calls intended for you to ano...

Page 131: ...ialog box and SoftKey menu open 2 Press the red MXM CALL CONTROL Softkey 3 In the MXM Call Control box enter the directory number of the party to whom you want to transfer the call To browse entries f...

Page 132: ...nd SoftKey menu open 2 Press the red MXM CALL CONTROL Softkey 3 In the MXM Call Control box enter the directory number of the party that you want to invite To browse entries from the Phone Book press...

Page 133: ...arting a call through a gateway is 9 The system administrator may change this code if necessary see the Media Xchange Manager Administrator s Guide To start a LAN to ISDN call through a gateway 1 In t...

Page 134: ......

Page 135: ...ntains the options and properties for setting up a security configuration T Setting a Security Password T Setting Security Properties T Locking the System To access the Security properties 1 Press Men...

Page 136: ...Chapter 13 System Security 124 VCON HD3000 User s Guide 3 After setting Security properties press OK to save the settings and close the dialog box...

Page 137: ...he administrators After a password is defined any user must enter the password to gain access to the restricted functions This password is also required for accessing remote configuration through the...

Page 138: ...n to enable the transfer of upgrades and patches to the HD3000 unit 1 For upgrading the HD3000 software through the HD Upgrade Utility 2 For software integrators to send software patches upgrades and...

Page 139: ...ges to the system configuration Prevent users from initiating calls Enable transfer of software upgrades and patches to HD3000 Enable remote management of the HD3000 Enable Telnet access for programmi...

Page 140: ...ain access to the restricted functions If you forget your password contact your local VCON distributor s technical support To lock the system 1 Press Menu The main Menu appears Select Options 2 Press...

Page 141: ...type of equipment affected by the oversight or failure 14 1 System Diagnostics To begin searching for the source of a problem check the Diagnostics dialog It describes any network and server problems...

Page 142: ...iew a diagnostic report Select LOAD DEFAULTSto restore the factory set defaults for the system Select ERASE PBK to delete the Phone Book Use this if the Phone Book is not usuable and then recreate it...

Page 143: ...appears Click OK if you are sure you want to cancel all changes made to the HD3000 options and settings and restore the original defaults HD3000 restarts To restart the system press the yellow REBOOT...

Page 144: ...insufficient Call at a lower bitrate The remote party cannot hear you but you can hear them 1 Verify that the microphones and TV monitors on both the local and remote sides are connected properly and...

Page 145: ...rify that the remote party is registered with the same or a neighboring Gatekeeper 3 If you use DNS names to dial access the Network LAN dialog box to verify the correct DNS server name You cannot rec...

Page 146: ......

Page 147: ...easily switch the interface language to To change the interface s language 1 Press Menu The main Menu opens Select Options 2 Navigate to the Lang tab 3 Select the language you want and then click OK...

Page 148: ......

Page 149: ...rade Utility is a program that enables you to upgrade HD3000 software from a remote PC You can download the utility from VCON s website Before Downloading Before you upgrade the HD3000 software make s...

Page 150: ...ox To enable remote software upgrading of the HD2000 1 Press Menu The main Menu appears Select Options 2 Navigate to the Security tab If you previously set a security password see Setting a Security P...

Page 151: ...form the steps in the Upgrade utility s installation wizard Click Finish when the process is complete Downloading the New Software Version After downloading the Upgrade Utility return to the VCON webs...

Page 152: ...e 5 Click Start 6 When the upgrade installation finishes the HD3000 restarts 7 When the HD3000 is ready again verify that the new version was installed correctly Press Menu The main Menu appears Selec...

Page 153: ...o set up automatic upgrading 1 Press Menu The main Menu appears Select Versions 2 Navigate to the Upgrade dialog box 3 Select Automatically Check for Upgrade The HD3000 will check the FTP site for a n...

Page 154: ...ually may be done at any time To upgrade manually 2 If a new version is available a message appears identifying the version and asking if you want to download it 3 To proceed with the upgrade press OK...

Page 155: ...3000 Screens on page 21 appears At this stage confirm that the latest software is running on your system To check the version of the HD3000 software 1 Press Menu The main Menu appears Select Versions...

Page 156: ...s 1 Verify thatyou ve entered the correct Network information before running the upgrade program again 2 Write down or copy the IP address of the HD3000 Press OK 3 Rerun the upgrade process from the H...

Page 157: ...ting 132 AUDIO IN connector 7 8 Audio Input 69 132 Auto Accept Multicast Floor 114 Auto Answer Mute Microphone 30 68 101 multipoint call 78 102 point to point call 29 101 Auto Generate Phonebook Entri...

Page 158: ...e Book entry 34 95 DIAGNOSE SoftKey 10 55 129 diagnostic testing 129 to 131 Diagnostics dialog box 10 129 dialing See starting videoconference dialog box 21 closing 23 entering numbers or letters 23 n...

Page 159: ...00 47 logging in from web management 97 login status 55 Media Xchange Manager MXM 115 unsuccessful calls 133 gateway default 45 96 LAN to ISDN call 38 121 H H 261 H 263 H 263 H 263 1 H 323 logging in...

Page 160: ...o 63 locking the HD3000 128 logging in to MXM 115 LOWER CASE SoftKey 24 M MAC Address 45 96 Manual Answer multipoint call 78 102 point to point call 101 MANUAL DIAL SoftKey 25 Manual Dialer 25 to 26 9...

Page 161: ...46 to 49 LAN 45 95 registering to MXM 115 new Phone Book entry 31 to 33 94 NEW SoftKey 31 No Mix 70 O OK button 23 on screen keyboard 24 31 optional accessories connecting 13 to 17 Options properties...

Page 162: ...deo quality 65 restarting HD3000 110 130 returning Floor 114 S second camera 4 selecting 59 security 123 to 128 access 123 configuration 126 enabling streaming 126 locking the HD3000 128 password 92 1...

Page 163: ...data display 87 Enable Streaming 126 properties 82 starting 84 104 troubleshooting 133 viewing 111 Subnet Mask 45 96 Support Technical viii 129 S Video cable additional camera 13 dual monitor 8 singl...

Page 164: ...eaming 81 to 84 properties 82 starting 84 104 troubleshooting 133 troubleshooting 132 Video Transmission Adjustment Automatic 48 videoconference answering 27 Chair in Interactive Multicast 113 ending...

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