Vaisala Veriteq viewLinc 4.0, Administrator'S Manual

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Appendix: FAQs & Troubleshooting
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2012 Vaisala Canada Inc
following at a command prompt:
ping <IP address
of the device>
.
4
If there is communication between the device and the
network, check that the Vaisala-supplied cable
connecting the device to the device is connected
properly. If the light on the cable is solid red, there is a
problem with the network device or device cable. Ensure
your device has been configured to use RealPort (see
www.vaisala.com/lifescience-hitech for more). If this still
doesn’t fix the problem, go to step 6.
5
If the light on the cable is working correctly but you are
still getting communication alarms, go into Device
Manager on the viewLinc computer and ensure the
device is still installed. Under the Multiport serial adaptor
category in Device Manager, you should see an entry for
the device with the address you configured. If you don't
see this, try connecting another working device, or
reinstall the device.
6
If the light on the cable is not working properly, open
vLog and determine if the cable can communicate with
the device. If there is a problem with the device
communicating with the graphing application, it is likely
the device or device cable is not functioning properly. Try
connecting the device to a new device, or to a computer
using USB, and see if you can connect to it in vLog.
Q: I'm in viewLinc and trying to transfer device files to a network
location but it isn't working. What do I do?
A: First, ensure you are using the full network path to the
network directory (for example, \\ComputerName\etc.), not a
mapped drive letter. Also, ensure that the account that's
running viewLinc has write permissions to the folder where
you're attempting to transfer the device files. The account
that's running viewLinc was set during installation. See
information on installing viewLinc in Chapter 1 of this guide,
or online help.