TS_604_01 PowerWave PW3000/TP User Manual UK 5/1/18
49
6
Troubleshooting
6.1
Contacting Service
Please collect the following information before calling the After-Sales Service Department:
• UPS model number and serial number
• Date on which the problem occurred
• LCD/LED display information, buzzer alarm status
• Mains power condition, load type and capacity, environment temperature, ventilation condition
• Information on external batteries (battery capacity, quantity)
Uninterruptible Power Supplies Limited has a service department dedicated to providing routine maintenance and
emergency service cover for your UPS. If you have any queries regarding your UPS please contact us.
We recommend that your UPS is protected by an Extended Warranty Agreement. These agreements assist us in caring
for your UPS correctly, ensuring that it is well maintained and attended to promptly should any problems occur.
IMPORTANT NOTE
Certain alarm conditions may ‘latch-on’ even after the cause of the alarm is no longer present.
For example, if there is a brief mains failure during unattended operation the
MAINS
FAIL
alarm
will activate and it may still indicate a fault condition even after the mains supply has returned to
normal. Similarly, a
LOAD
ON
BYPASS
alarm might have been caused by an inverter overload
If any alarm appears, the first action to take is to attempt to
RESET
it.
If the alarm indication resets then it was probably caused by a transient condition; the UPS has
responded correctly and no further action is required. Investigative action is necessary if it is not
possible to reset the alarm, or if the alarm is repetitive, which may require assistance from the
UPS Limited Service Department.
Uninterruptible Power Supplies Ltd.
Woodgate
Bartley Wood Business Park
Hook
Hampshire
RG27 9XA
Tel:
01256 386700
0800 731 3269 (24 Hr.)
Fax:
01256 386701
Email:
