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Unify V3R3, Administration Manual

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 A31003-D3000-M100-02-76A9, 11-2013

6

OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation

Contents

3.8.23 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
3.8.24 Cancel Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
3.8.25 Pause Callbacks  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
3.8.26 Resume Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
3.8.27 Consultation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
3.8.28 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
3.8.29 Call Recording   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
3.8.30 Auto Answer With Zip Tone   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
3.8.31 Server Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
3.8.32 BLF Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
3.8.33 Start Application (IP 55G only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
3.8.34 Send URL Request via HTTP/HTTPS   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
3.8.35 Built-in Forwarding   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
3.8.36 2nd Alert  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
3.8.37 Phonebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
3.8.38 Show phone screen (Desk Phone 35G)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
3.8.39 Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
3.8.40 Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

3.9 Preset Function Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
3.10 Fixed Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
3.11 Multiline Appearance/Keyset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

3.11.1 Line Key Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
3.11.2 How to Configure Line Keys for Keyset Operation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
3.11.3 Configure Keyset Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
3.11.4 Line Preview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

3.11.4.1 Preview and Preselection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

3.11.5 Immediate Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
3.11.6 Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

3.11.6.1 General DSS Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
3.11.6.2 Settings for a DSS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

3.11.7 Distinctive Ringers per Keyset Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

3.12 Key Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
3.13 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

3.13.1 Canonical Dialing Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
3.13.2  Canonical Dial Lookup  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
3.13.3 Phone location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
3.13.4 Dial Plan  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

3.14 Ringer Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

3.14.1 Distinctive  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
3.14.2 Map to Specials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
3.14.3 Special Ringers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

3.15 Mobility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
3.16 Transferring Phone Software, Application and Media Files  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

3.16.1 FTP/HTTPS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
3.16.2 Common FTP/HTTPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
3.16.3 Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

3.16.3.1 FTP/HTTPS Access Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
3.16.3.2 Download/Update Phone Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

3.16.4 Music on Hold  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

3.16.4.1 FTP/HTTPS Access Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
3.16.4.2 Download Music on Hold  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

3.16.5 Picture Clips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Summary of Contents for V3R3

Page 1: ...OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation A31003 D3000 M100 02 76A9 ...

Page 2: ...escriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage...

Page 3: ...k Connections 22 2 3 Quick Start 22 2 3 1 How to Access the Web Interface WBM 23 2 3 2 How to Set the Terminal Number 24 2 3 3 Basic Network Configuration 25 2 3 4 DHCP Resilience 26 2 3 5 Date and Time SNTP 26 2 3 6 SIP Server Address 27 2 3 7 Extended Network Configuration 27 2 3 8 Vendor Specific VLAN Discovery and DLS Address 27 2 3 8 1 How to Use a Vendor Class 28 2 3 8 2 Setup using a DHCP S...

Page 4: ... 1 2 MIKEY Configuration 82 3 4 1 3 SDES Configuration 83 3 4 2 Access Control 84 3 4 3 Security Log 85 3 4 4 Security Related Faults 86 3 4 5 Password Policy 87 3 4 5 1 General Policy 87 3 4 5 2 Admin Policy 88 3 4 5 3 User Policy 88 3 4 5 4 Character Set 89 3 4 5 5 Change Admin and User password 90 3 4 6 Certificate Policy 91 3 4 6 1 Online Certificate Check 91 3 4 6 2 Server Authentication Poli...

Page 5: ...mpletion 135 3 7 7 Message Waiting Address 135 3 7 8 Indicate Messages 136 3 7 9 System Based Conference 138 3 7 10 Server Based Features 138 3 7 11 uaCSTA Interface 141 3 7 12 Local Menu Timeout 142 3 7 13 Call Recording 144 3 8 Free Programmable Keys 146 3 8 1 How to Configure Free Programmable Keys FPKs 148 3 8 2 How to Enable Long Press for Free Programmable Keys 149 3 8 3 Clear no feature ass...

Page 6: ...o Configure Line Keys for Keyset Operation 179 3 11 3 Configure Keyset Operation 181 3 11 4 Line Preview 186 3 11 4 1 Preview and Preselection 187 3 11 5 Immediate Ring 189 3 11 6 Direct Station Select DSS 190 3 11 6 1 General DSS Settings 190 3 11 6 2 Settings for a DSS key 192 3 11 7 Distinctive Ringers per Keyset Lines 193 3 12 Key Module 196 3 13 Dialing 198 3 13 1 Canonical Dialing Configurat...

Page 7: ... 2 Codec Preferences 242 3 18 3 Audio Settings 244 3 19 Applications 245 3 19 1 XML Applications Xpressions 245 3 19 1 1 Setup Configuration 245 3 19 1 2 HTTP Proxy 250 3 19 1 3 Modify an Existing Application 252 3 19 1 4 Remove an Existing Application 253 3 19 1 5 Application Start by Programmable Key 254 3 20 Password 255 3 21 Troubleshooting Lost Password 256 3 22 Restart Phone 256 3 23 Factory...

Page 8: ...Conditions and Thresholds for Report Generation 288 3 26 11 2 View Report 290 3 26 12 Core dump 293 3 26 13 Remote Tracing Syslog 294 3 26 14 HPT Interface For Service Staff 295 3 27 MWI LED 296 3 28 Missed Call LED 298 3 29 Impact Level Notification 299 4 Technical Reference 302 4 1 Default Port List 302 4 2 Troubleshooting Error Codes 303 5 Examples and HowTos 305 5 1 Canonical Dialing 305 5 1 1...

Page 9: ...A31003 D3000 M100 02 76A9 11 2013 OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation 9 Contents 6 Glossary 324 Index 331 ...

Page 10: ...in environments where there is a danger of explo sions If Power over Ethernet PoE is not available For safety reasons the phone should be operated using the supplied plug in power unit Use only original accessories from Unify GmbH Co KG Using other accessories may be dangerous and will invalidate the warranty extended manufacturer s liability and the CE mark Never open the telephone or add on equi...

Page 11: ...cular installation If this equipment does cause harmful interfer ence to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet...

Page 12: ...u are led through the functions of the OpenScape Desk Phone step by step wherever expedient For the users a separate manual is provided You can find further information on the official Unify website http www unify com and on the Unify Wiki http wiki unify com Related Topics Related Topics Overview 1 4 Conventions for this Document The terms for parameters and functions used in this document are de...

Page 13: ...02 76A9 11 2013 OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation 13 Overview The OpenScape Desk Phone Family OpenScape Desk Phone IP 55G 1 5 1 OpenScape Desk Phone IP 35G 1 2 3 4 5 3 6 7 5 8 ...

Page 14: ...icrophone during conversations This feature is used to prevent the listening party from hearing what is being said at the calling party s location or to prevent noise from being transmitted to all participants in conference calls 4 With the Navigation Keys the user administrator can navigate through the various phone functions applications and configuration menus 5 The Fixed Function Keys re progr...

Page 15: ...pe Desk Phone Family 1 5 2 OpenScape Desk Phone IP 55G 1 With the Handset the user can pick up and conduct calls in the usual manner 2 The large Display provides intuitive support for telephone operation 3 With the Mode Keys the user administrator can comfortably operate the phone s applications Repeatedly pressing a key cycles through the sub sequent tabs within a feature 1 2 3 4 5 6 7 8 9 10 3 ...

Page 16: ...view Web based Management WBM DLS OpenScape Deployment Service Local Phone Menu 4 With the keys of the Navigation Block the user administrator can com fortably navigate through the phone s applications 5 The Free Programmable Keys enable the user to customize the tele phone in line with his her personal needs by assigning individual phone numbers and functions 6 The Function Keys provide access to...

Page 17: ...loyment Service The OpenScape Deployment Service DLS is an OpenScape Management application for administering phones and soft clients in both OpenScape and non OpenScape networks It has a Java supported web based user interface which runs on an internet browser For further information please refer to the OpenScape Deployment Service Administration Guide Related Topics Related Topics Administration...

Page 18: ...rs INFO Only use switches in the LAN to which the OpenScape phone is connected An operation at hubs can cause serious malfunctions in the hub and in the whole network OpenScape Voice server An FTP Server for file transfer e g firmware configuration data application software A DHCP Dynamic Host Configuration Protocol server recommended DLS OpenScape Deployment Service for advanced configuration and...

Page 19: ...ling the Phone How to Connect the Phone How to Better Use LAN Network Connections 2 2 1 Shipment Phone Handset Handset cable Subpackage Document Information and Important Operating Procedures Emergency number sticker Related Topics Related Topics Assembling and Installing the Phone 2 2 2 Connectors at the Bottom Side OpenScape Desk Phone IP 55G ...

Page 20: ...one IP 35G Related Topics Related Topics Assembling and Installing the Phone 2 2 3 Assembly Step by Step 1 Handset Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it Next insert the plug on the short end of the handset cable into the jack on the handset 2 Emergency Number Sticker ...

Page 21: ... to the LAN resp switch a If PoE Power over Ethernet is to be used the PSE Power Sourcing Equipment must meet the IEEE 802 3af specification INFO The required power supply for the OpenScape Desk Phone must comply with the Power Consumption Supply Class 2 b Only if Power over Ethernet PoE is NOT supported you have to use the optional plug in power supply INFO The order no for the plug in power supp...

Page 22: ...d Topics Assembling and Installing the Phone 2 3 Quick Start This section describes a typical case the setup of an OpenScape Desk Phone endpoint in an environment using a DHCP server and the web interface For different scenarios cross references to the corresponding section of the admin istration chapter are given INFO Alternatively the DLS OpenScape Deployment Service administration tool can be u...

Page 23: ...from that central server If no DHCP server is available in the IP network or if the DHCP parameter is disabled the IP address subnet mask and default gateway route must be defined manually To obtain the phone s IP address proceed as follows Step by Step 1 Access the local phone s Admin menu as described in Access via Local Phone If DHCP is enabled default In the Admin menu navigate to Network IPv4...

Page 24: ...inistrator Pages tab In the dialog box enter the admin password The default password is 123456 4 The administration main page opens The left column contains the menu tree If you click on an item which is printed in normal style the corresponding dialog opens in the center of the page If you click on an item printed in bold letters a sub menu opens to the right of the main menu Related Topics Relat...

Page 25: ...n the System Identity dialog Enter the terminal number i e the SIP name phone number For further information please refer to Terminal Identity Related Topics Related Topics Quick Start 2 3 3 Basic Network Configuration For basic functionality DHCP must provide the following parameters IP Address IP Address for the phone Subnet Mask option 1 Subnet mask of the phone Default Route option 3 Router IP...

Page 26: ... to open the System Identity dialog Select the check box to enable DHCP lease reuse Related Topics Related Topics Quick Start 2 3 5 Date and Time SNTP An SNTP Simple Network Time Protocol server provides the current date and time for network clients The IP address of an SNTP server can be given by DHCP In order to provide the correct time it is required to give the time zone offset i e the shift i...

Page 27: ... to use first the IP address for the destination and then that of the router must be given The option s name and code are as follows option 33 Static Routing Table For manual configuration of specific static routing see Specific IP Routing Also the DNS domain wherein the phone is located can be specified by DHCP The option s name and code are as follows option 15 Domain Name For manual configurati...

Page 28: ... server For manual configuration of the DLS server address see Configuration Update Service DLS For the configuration of vendor specific settings by DHCP there are two alter native methods the use of a vendor class see How to Use a Vendor Class or the use of DHCP option 43 see How to Use Option 43 Vendor Specific Related Topics Related Topics Quick Start How to Use a Vendor Class Setup using a DHC...

Page 29: ...lowing command to set the required option without error message so that it will appear in the DHCP console afterwards netsh dhcp server add optiondef 1 Optipoint element 001 STRING 0 vendor OptiIpPhone comment Tag 001 for Optipoint The value Siemens for optiPoint Element 1 can then be re assigned using the DHCP console This error was corrected in Windows 2003 Server SP2 Step by Step 1 In the Windo...

Page 30: ...ription of this class Provide the class name proper by setting the cursor underneath ASCII and typing OptiIpPhone The binary value is displayed simultaneously 5 Click OK to apply the changes The new vendor class now appears in the list 6 Exit the window with Close 7 In the DHCP console menu right click the DHCP server in question and select Set Predefined Options from the context menu ...

Page 31: ...around for a pre SP2 Windows 2003 Server has been applied the first option will be there already 9 In the following dialog specify the option type as follows If the workaround for a pre SP2 Windows 2003 Server has been applied the option type dialog will be skipped for the first option Name Free text e g OptiIpPhone element 01 Data type String Code 1 Description Free text e g tag 1 for OptiIpPhone...

Page 32: ...Enter Siemens in the Value field 11 If the VLAN is to be provided by DHCP Repeat step 7 and 8 and then specify the option type as follows If you want to proceed to the configuration of the DLS address continue with step 13 Name Free text e g OptiIpPhone element 02 Data type Long Code 2 Description Free text e g tag 2 for OptiIpPhone class Click OK to return to the previous window ...

Page 33: ...r in the Value field In the example the VLAN ID is 42 Hex 0x2A If you do not intend to configure the DLS address click OK and continue with step 15 13 If the DLS address is to be provided by DHCP Repeat step 7 and 8 and then specify the option type as follows Name Free text e g OptiIpPhone element 03 Data type String Code 3 Description Free text e g tag 3 for OptiIpPhone class Click OK to return t...

Page 34: ...ted option is displayed now Enter the DLS address in the Value field using the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER In the example the DLS address is sdlp 192 168 3 30 18443 Click OK 15 To define a scope select the DHCP server in question and then Scope and right click Scope Options Select Configure Options in the context menu ...

Page 35: ...ss Activate the check boxes for the options that you want to assign to the scope in the example 001 002 and 003 Click OK 17 The DHCP console now shows the information that will be transmitted to the corresponding workpoints Information from the Standard vendor is trans mitted to all clients whereas information from the OptiIpPhone vendor is transmitted only to the clients workpoints in this vendor...

Page 36: ...y a instead of a Tag Option 1 Vendor must be Siemens 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Tag Option 2 VLAN ID 2 4 0 0 0 10 02 04 00 00 00 0A Tag Option 3 DLS IP Address here sdlp 192 168 3 30 18443 3 25 s d l p 1 9 2 1 6 8 3 etc 03 19 73 64 6C 70 3A 2F 2F 31 39 32 2E 31 36 38 2E 33 2E 33 3 0 3A 31 38 34 34 33 match if substring option vendor class identifier 0 11 OptiIpPhone Related Topic...

Page 37: ...ich is 18443 by default The following example illustrates the syntax Example Setup Using the Windows DHCP Server Step by Step 1 In the Windows Start menu select Start Programs Administrative Tools DHCP 2 Select the DHCP server and the scope Choose Configure Options in the context menu using the right mouse button Code Length Vendor name 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 Code Length VLAN...

Page 38: ...hone IP V3R3 Phone Administration Administrator Documentation Quick Start 3 Enter tag 1 that is the vendor tag The value has to be Siemens 4 If the VLAN ID is to be provided by DHCP Enter the hexadecimal value in Data entry In the example the VLAN ID is 10 Hex 0A ...

Page 39: ...lue field using the following format PROTOCOL IP ADDRESS OF DLS SERVER PORT NUMBER INFO For ensuring proper functionality the port number should not be followed by any character In the example the DLS address is sdlp 192 168 3 30 18443 Note that the screenshot also shows the VLAN ID described in step 4 Click OK 6 The DHCP console now shows the information that will be transmitted to the correspond...

Page 40: ...lowing procedure describes the configuration using the web interface see 2 3 1 How to Access the Web Interface WBM if the web interface is not accessible please refer to 3 5 7 SIP Registration for configu ration via the local menu Step by Step 1 In the administration menu select System Registration The Registration dialog opens 2 Make sure that SIP server address and SIP registrar address contain ...

Page 41: ...enter the SIP realm the targeted user password combination refers to This setting depends on the configuration of the OpenScape Voice server 5 In the User ID and Password fields enter the user name password combi nation for the phone This setting depends on the configuration of the OpenScape Voice server Related Topics Related Topics Quick Start ...

Page 42: ...3000 M100 02 76A9 11 2013 42 OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation Startup Procedure 2 4 Startup Procedure The following flowchart shows the startup process for OpenScape phones ...

Page 43: ...isation to the user When the user enters the pin at the phone the SEN Redirect server redirects the phone to a DLS WPI based management system operated by the cloud service provider This management system completes the configuration of the phone with all the information required for it to be usable and may also customise the phone for the cloud service provider s house style Related Topics Related...

Page 44: ...HCP is available IP address allocated to the phone DNS address is available Subnet mask is available Router address is available No DLS address available No SIP addresses available The phone starts the cloud deployment process The phone is locked so that the mode keys FPKs etc cannot be used The phone obtains the IP address of the SEN Redirect server cloud setup com from the DNS Phone displays the...

Page 45: ...s and displays the Progress prompt Phone saves the configuration data If the language is changed then the display is updated The phone obtains the IP address of the Deployment server from the DNS by looking up the DLS address if appropriate The stored DLS address is not changed by the result of the DNS lookup Phone contacts the Deployment server using DLS WPI The hash of the pin is provided as an ...

Page 46: ...n the deployment process is aborted Related Topics Related Topics Cloud Deployment 2 5 3 Re trigger Cloud Deployment Cloud deployment may be restarted by triggering a Factory reset The DLS WPI requests a restart to factory defaults of the phone The phone restart should then trigger the cloud deployment process if the conditions in Cloud Deployment are still met Related Topics Related Topics Cloud ...

Page 47: ...n prompt is dismissed RS 1 Unable to get the address for the SEN Redirect server DNS lookup failed RN 3 Unable to establish contact with SEN Redirect server no reply RR 2 Unable to establish contact with SEN Redirect server refused RU 1 Unable to establish contact with SEN Redirect server unauthor ized RO 3 Unable to establish contact with SEN Redirect server no or invalid OCSP response RV 2 Unabl...

Page 48: ...he Web Interface WBM Related Topics Related Topics Access via Local Phone LAN Settings IP Network Parameters Security System Settings Feature Access Feature Configuration Free Programmable Keys Preset Function Keys Fixed Function Keys Multiline Appearance Keyset Key Module Dialing Ringer Setting Mobility Transferring Phone Software Application and Media Files Corporate Phonebook Directory Settings...

Page 49: ...consecutively to select the Admin menu 2 When the Admin menu is active you will be prompted to enter the adminis trator password The default admin password is 123456 It is highly recommended to change the password see Password after your first login For entering passwords with non numeric characters please consider the following By default password entry is in numeric mode For changing the mode pr...

Page 50: ...us edit parameters save and exit or exit without saving Depending on the action performed the Soft Key assignment and labels will change to display the supported actions Press the OK key Confirm entries Perform an action Press the key briefly Scroll up Press the key In Idle mode Open idle menu In lists and menus Scroll down Press the key Scroll down Hold down the key Scroll to end of list Press th...

Page 51: ...arameter values Use the navigation keys to navigate and execute adminis trative actions in the Administration menu 6 Save and exit the menu When you are done select Save exit and press the OK key Related Topics Related Topics Administration 3 2 LAN Settings Related Topics Related Topics Administration LAN Port Settings VLAN LLDP MED Operation 3 2 1 LAN Port Settings The OpenScape Desk Phone provid...

Page 52: ...t can be captured INFO Removing the power from the phone or a phone reset reboot will result in the temporary loss of the network connection to the PC port When PC port autoMDIX is enabled the switch determines automatically whether a regular MDI connector or a MDI X crossover connector is needed and configures the connector accordingly Data required LAN port speed LAN port type Settings for the e...

Page 53: ...work Port configuration Administration via Local Phone Related Topics Related Topics LAN Settings 3 2 2 VLAN VLAN Virtual Local Area Network is a technology that allows network adminis trators to partition one physical network into a set of virtual networks or broadcast domains Admin Network Port Configuration LAN port type PC port status PC port type PC port autoMDIX ...

Page 54: ...ent is moving from one switch to another the switches ports have to be updated accordingly by hand With a layer 2 VLAN the assignment of VLANs to network clients is realized by the MAC addresses of the network devices In some environments the mapping of VLANs and MAC addresses can be stored and managed by a central database Alternatively the VLAN ID which defines the VLAN whereof the device is a m...

Page 55: ...ue element containing the VLAN ID If no appropriate TLV is received DHCP will be used for VLAN discovery Administration via WBM Network General IP configuration To enable VLAN discovery via LLDP MED activate the LLDP MED Enabled checkbox and select LLDP MED in the VLAN discovery option Afterwards click Submit Administration via Local Phone To enable VLAN discovery via LLDP MED set the Use LLDP MED...

Page 56: ... VLAN discovery by DHCP fails to discover its VLAN it will proceed to configure itself from the DHCP within the non tagged LAN Under these circum stances network routing may probably not be correct Administration via WBM Network General IP configuration To enable VLAN discovery via DHCP activate the DHCPv6 Enabled checkbox and select DHCP in the VLAN discovery option Afterwards click Submit Admini...

Page 57: ... phone will possibly not connect to the network In DHCP mode it will behave as though the DHCP server cannot be found in fixed IP mode no server connec tions will be possible Administration via WBM Network General IP configuration The phone must be provided with a VLAN ID between 1 and 4095 Set the VLAN discovery to Manual Afterwards click Submit Administration via Local Phone To enable VLAN disco...

Page 58: ...gement Information Base format In order to keep this information up to date a specific TTL Time To Live is specified in LLDP This value tells a device how long the received information is valid For OpenScape Desk Phones the value range is 40 60 80 100 110 120 140 180 240 320 400 An example for LLDP MED operation on OpenScape Desk Phones can be found in An LLDP Med Example Administration via WBM Ne...

Page 59: ...hanged by any other interface Related Topics Related Topics IP Network Parameters Layer 2 IEEE 802 1p Layer 3 Diffserv 3 3 1 1 Layer 2 IEEE 802 1p QoS on layer 2 is using 3 Bits in the IEEE 802 1q p 4 Byte VLAN tag which has to be added in the Ethernet header The CoS class of service value can be set from 0 to 7 7 is describing the highest priority and is reserved for network management 5 is used ...

Page 60: ... 7 Default 4 Layer 2 default Sets the default CoS Class of Service value Value range 0 7 Default 0 Administration via WBM Network QoS Administration via Local Phone Related Topics Related Topics Quality of Service QoS 3 3 1 2 Layer 3 Diffserv Diffserv assigns a class of service to an IP packet by adding an entry in the IP header Admin Network QoS Service Layer 2 Layer 2 voice Layer 2 signalling La...

Page 61: ...g two digits X and Y AFXY where X is describing the priority class and Y the drop level Four classes X are reserved for AFXY AF1Y low priority AF2Y AF3Y and AF4Y high priority Three drop levels Y are reserved for AFXY AFX1 low drop probability AFX2 and AFX3 High drop probability In the case of low drop level packets are buffered over an extended period in the case of high drop level packets are pr...

Page 62: ...ted Topics Related Topics Quality of Service QoS 3 3 2 Protocol Mode IPv4 IPv6 An IPv4 address consists of 4 number blocks each between 0 and 255 separated by Example Example 1 222 44 123 An IPv6 address consists of 8 hexadecimal number blocks separated by Example 2001 0db8 85a3 08d3 1319 8a2e 0370 7347 or if not all blocks are used 2000 1 3 Admin Network QoS Service Layer 3 Layer 3 voice Layer 3 ...

Page 63: ...ter is set to Yes default the phone will search for a DHCP server on startup and try to obtain IP data and further configuration parameters from that central server If no DHCP server is available in the IP network please deactivate this option In this case the IP address subnet mask and default gateway route must be entered manually INFO The phone is able to maintain its IP connection even in case...

Page 64: ...120 VLAN ID DLS address Vendor specific Information option 43 The following parameters can be obtained by DHCPv6 Basic Configuration Global Address Global Address Prefix Length Optional Configuration Primary Secondary DNS DNS recursive name server option 23 SNTP IP Address Simple Network Time Protocol Server option 31 SIP Addresses SIP Server Registrar SIP Server Domain Name List option 21 SIP Ser...

Page 65: ...M IPv6 Network General IP configuration Set DHCPv6 Enabled to selected the default setting is Enabled Afterwards click Submit Administration via Local Phone IPv6 Related Topics Related Topics IP Network Parameters 3 3 4 IP Address Manual Configuration Related Topics Related Topics IP Network Parameters How to Manually Configure the Phone s IP Address Admin Network IPv4 configuration Admin Network ...

Page 66: ...e following formats Decimal format Example 11 22 33 44 or 255 255 255 0 no leading zeroes Octal format Example 011 022 033 044 leading zeroes must be used with every address block Hexadecimal format Example 0x11 0x22 0x33 0x44 prefix 0x must be used with every address block By default IP configuration by DHCP and LLDP MED is enabled For manual IP configuration please proceed as follows Administrat...

Page 67: ...nding on the settings in Protocol Mode IPv4 IPv6 Set DHCP Enabled resp DHCPv6 Enabled and LLDP MED Enabled to not selected Enter the IP address and the Subnet mask If applicable enter the Default route Afterwards click Submit 3 After the phone s network service has restarted the other IP parameters can be configured Administration via Local Phone Admin Network General IP configuration Use LLDP MED...

Page 68: ...mically see Use DHCP enter the IP address of the router that links your IP network to other networks If the value was assigned by DHCP it can only be read Administration via WBM IPv4 Configuration Network IPv4 configuration Enter the Default route i e the IP address of the router that links your IP network to other networks Afterwards click Submit Admin Network IPv4 configuration IP address Subnet...

Page 69: ...ateway that links your IP network to other networks Afterwards click Submit Administration via Local Phone IPv6 Configuration Related Topics Related Topics IP Network Parameters 3 3 6 Specific IP Routing To have constant access to network subscribers of other domains you can enter a total of two more network destinations in addition to the default route gateway This is useful if the LAN has more t...

Page 70: ...oute Route 1 2 mask Network mask for the selected route Administration via WBM Network IPv4 configuration Enter the required data For Route 1 Route 1 IP address Route 1 Gateway and Route 1 mask For Route 2 Route 2 IP address Route 2Gateway and Route 2 mask Click Submit Administration via Local Phone IPv6 Route Configuration Data required Route 1 2 destination IPv6 address of the selected route Adm...

Page 71: ...way for the selected route Administration via WBM Network IPv6 configuration Enter the required data For Route 1 Route 1 Dest Route 1 Prefix Len and Route 1 Gateway For Route 2 Route 2 Dest Route 2 Prefix Len and Route 2 Gateway Click Submit Administration via Local Phone Related Topics Related Topics IP Network Parameters Admin Network IPv6 configuration Route 1 dest Route 1 prefix len Route 1 ga...

Page 72: ...s necessary to configure the DNS domain the phone belongs to as well as the name servers needed for DNS resolving Related Topics Related Topics IP Network Parameters DNS Domain Name DNS Servers Terminal Hostname 3 3 7 1 DNS Domain Name This is the name of the phone s local domain Administration via WBM Network General IP configuration Enter the DNS domain the phone belongs to Afterwards click Subm...

Page 73: ...survivability DNS SRV is required For details please refer to Resilience and Survivability Data required Primary DNS IP address of the primary DNS server Secondary DNS IP address of the secondary DNS server Administration via WBM Network General IP configuration Enter the Primary DNS and Secondary DNS IP addresses for the primary and the secondary DNS server Afterwards click Submit Administration ...

Page 74: ...DNS name of his her phone If the corresponding infrastructure is available at the customer site the complete WBM address can be found under User menu Network information Web address The DNS name can be constructed from pre defined parameters and free text Its composition is defined by the DNS name construction parameter under the WBM path Administration System System Identity DNS name construction...

Page 75: ...t Revert to default security to disable mutual authentication and return to DEFAULT mode SECURE mode related settings are reset and certificates are removed The Mode labeled Mode in the local phone s Admin menu determines the security level for the communication between the phone and the DLS Mutual authentication establishes a higher security level of the connection by mutually exchanging credenti...

Page 76: ...ng bootstrap For further information please refer to the DLS documen tation Data required DLS address IP address or host name of the server on which the Deployment Service is running DLS port Port on which the DLS Deployment Service is listening Default 18443 Contact gap The parameter is not used Revert to default security When set security mode will be set to default When using local phone admini...

Page 77: ...tart warmStart sent if only the phone software is restarted linkUp sent when IP connectivity is restored QoS Related Traps These traps are designed specifically for receipt and interpretation by the Customer Data Collection system OpenScape Customer Data Collection CDC or HiPath QoS Data Collection The traps are common to SIP phones HFA phones Gateways etc Traps for important high level SIP relate...

Page 78: ...the sending of diagnostic data to the SNMP manager Value range Yes No Default No Diagnostic destination IP address or host name of the SNMP manager receiving diagnostic data Diagnostic destination port Port on which the SNMP manager is receiving diagnostic data Diagnostic community SNMP community string for the SNMP manager receiving diagnostic data Diagnostic to generic destination Diagnostic to ...

Page 79: ...tration IP Network Parameters Administration via WBM System SNMP Administration via Local Phone Admin System SNMP Queries allowed Query password Trap sending enabled Trap destination Trap destination port Trap community Diag sending enabled Diag destination Diag destination port Diag community QoS traps to QCU QCU address ...

Page 80: ...l Configuration MIKEY Configuration SDES Configuration 3 4 1 1 Security General Configuration OpenScape Desk Phones support secure i e encrypted speech transmission via SRTP For enabling secure encrypted calls a TLS connection to the OpenScape Voice server is required If Use secure calls is activated the encryption of outgoing calls is enabled and the phone is capable of receiving encrypted calls ...

Page 81: ... the same UTC time If SIP server certificate validation resp Backup SIP server certificate validation is activated the phone will validate the server certificate sent by the OpenScape Voice server in order to establish a TLS connection The server certif icate is validated against the root certificate from the trusted certificate authority CA which must be stored on the phone first For delivering t...

Page 82: ...ints support SRTP The secure call indication tells the user that the other endpoint has acknowledged the secure connection The SRTP type sets the key exchange method negotiation method for secure calls via SRTP The following encryption key exchange methods are available MIKEY SDES see SDES Configuration The SRTP Type and Use SRTCP options are only available for secure encrypted calls i e these par...

Page 83: ...choices are available RTP SRTP Both non encrypted non secure and encrypted secure media connections are offered Non encrypted connections are preferred over encrypted connections i e the phone uses the non encrypted RTP connection if the remote party accepts it and only switches to SRTP if RTP is not accepted With SRTP only only an encrypted secure media connection is allowed if the remote party s...

Page 84: ...actory reset claw the hooded claw keypad mechanism to initiate a factory reset without requiring an authenticated access can be enabled or disabled The Serial port parameter controls access to the serial port When set to No password a terminal connected to the port can interact with the phone s operating system without restrictions When Passwd reqd is selected the serial port requires a password f...

Page 85: ...ly archive the security log so that no log entries will be lost With Archive when at the trigger for log archiving is set Automatic archiving of new security log entries will occur when the percentage of unarchived entries in the log is as specified or more When set to disabled every new entry will trigger a save only possible via DLS The possible values are 10 20 30 35 40 45 50 55 60 65 70 80 90 ...

Page 86: ... entries are not deleted automatically they can be deleted manually by using the Cancel faults parameter Security log entry shows the date and time of a loss of security log entries OCSR failure shows the date and time when the phone was unable to connect to any certificate checking server for revoked certificates Admin access shows the date and time when the phone encountered multiple consecutive...

Page 87: ...nge his her password at next login Tries allowed specifies the maximum number of password entry trials before the password is suspended Values 0 no limits 2 3 4 5 No change for hours specifies a period before a password is allowed to be changed again Value range 0 to 99 Suspended for mins defines how long a password will be suspended after the number of failed retries has exceeded Value range 0 to...

Page 88: ...od or until reset When set to Disabled all access via the admin password is disabled The status of the admin password can only be set via DLS WPI It is changed internally to Suspended when the password has been entered incorrectly more times than allowed Administration via WBM Security and Policies Password Admin Policy Related Topics Related Topics Password Policy 3 4 5 3 User Policy Expiry date ...

Page 89: ...Value range 0 to 24 Digits required defines the minimum number of digits Value range 0 to 24 Special chars reqd defines the minimum number of special characters The set of possible characters is _ Value range 0 to 24 Bar repeat length specifies the maximum number of consecutive uses of a character Value range 0 to 24 but not 1 with 1 set as value no password would be valid because it would be forb...

Page 90: ...or the Admin password is 123456 it should be changed after the first login Password handling in previous versions see Password Administration via WBM Security and Policies Password Change Admin password Security and Policies Password Change User password Administration via Local Phone Related Topics Related Topics Password Policy Admin Security policies Password Change Admin password Current passw...

Page 91: ...he configured OCSR is requested to check if the certificate has been revoked OCSR 1 address specifies the IP address or FQDN of a primary OCSP responder OCSR 2 address specifies the IP address or FQDN of a secondary OCSP responder Administration via WBM Security and Policies Certificates Generic Related Topics Related Topics Certificate Policy 3 4 6 2 Server Authentication Policy For individual ce...

Page 92: ...a HTTP HTTPS Secure SIP server sets the authentication level for the SIP server connected to the phone see SIP Registration Secure 802 1x server sets the authentication level for the 802 1x authentication server Administration via WBM Security and Policies Certificates Authentication policy Administration via Local Phone Related Topics Related Topics Certificate Policy 3 5 System Settings Related ...

Page 93: ...ics System Settings Terminal Identity Display Identity 3 5 1 1 Terminal Identity Within a SIP environment both Terminal Number and Terminal Name may serve as a phone number The values are used in the userinfo part of SIP URIs In order to register with a SIP registrar the phone sends REGISTER messages to the registrar containing the contents of Terminal number Data required Terminal number Number t...

Page 94: ...entity 3 5 1 2 Display Identity If an individual name or number is entered as Display identity and Enable ID is activated it is displayed in the phone s status bar instead of the Terminal number Administration via WBM System System Identity Administration via Local Phone Related Topics Related Topics Terminal and User Identity Admin System Identity Terminal number Terminal name Admin System Identi...

Page 95: ...n Emergency number configured If the phone is locked a clickable area for making an emergency call is created INFO If more than one emergency number is needed additional numbers can be configured in the canonical dial settings Canonical Dialing Configuration If a mailbox located at a remote server shall be used its Voice mail number must be entered Administration via WBM System Features Configurat...

Page 96: ...pecified in Backlight time the display backlight is switched off to save energy The possible values are 1 minute 5 minutes 30 minutes 60 minutes 2 hours 4 hours or 8 hours With the OpenScape Desk Phone IP 55G this parameter can also be configured by the user Administration via WBM Local functions Energy saving Administration via Local Phone Related Topics Related Topics System Settings Admin Syste...

Page 97: ...options in the context menu for the list entry similar to that already provided by the context menu for the Details form of such an entry Note that the Call Log display on the OpenScape Desk Phone IP 35G has been simplified so that an entry only displays a name or a number not both and there is no access to entry details However this only limits the display and the default dialing number for an Op...

Page 98: ...er Configuration Call logging General User Configuration Call logging Missed calls Administration via Local Phone User menu Answered elsewhere Include Calls completed elsewhere will be logged as missed calls In the call log these calls are marked with a check mark Answered elsewhere Exclude Calls completed elsewhere will not be visible on phone they will not be logged at all Delete entry Manually ...

Page 99: ...Daylight saving the change will be in effect immediately For automatic toggling enable Auto time change now daylight saving is controlled by the DST zone Time zone parameter This parameter determines when DST starts or ends and must be set according to the location of the phone The Difference minutes parameter defines how many minutes the clock is put forward for DST In Germany for instance the va...

Page 100: ...ght saving time Value range Australia 2007 ACT South Australia Tasmania Victoria Australia 2007 New South Wales Australia Western Australia Australia 2008 ACT New South Wales South Australia Tasmania Victoria Brazil Canada Canada Newfoundland Europe Portugal United Kingdom Europe Finland Europe Rest Mexico United States New Zealand New Zealand Chatham Default setting for US is United States After ...

Page 101: ... the Administrator menu Data required Local time hh mm Local time Local date day month year Local date Allow daylight saving Defines whether there is daylight is set Difference minutes Timezone offset in minutes Auto time change Auto DST Enables or disables automatic control of daylight saving time according to the Time zone Value range Yes No Administration via WBM User menu User Date and time Ad...

Page 102: ... server to which the phone will send REGISTER messages When registered the phone is ready to receive incoming calls SIP gateway address gives the IP address or host name of the SIP gateway If configured the SIP gateway is used for outgoing calls otherwise the server specified in SIP server address is used A SIP gateway is able to perform a conversion of SIP to TDM which enables to send calls direc...

Page 103: ...stration Administrator Documentation 103 Administration System Settings Administration via WBM System Registration Administration via Local Phone Related Topics Related Topics SIP Addresses and Ports Admin System Registration SIP Addresses SIP server SIP registrar SIP gateway ...

Page 104: ...ort of the SIP proxy server Default 5060 SIP registrar Port of the server at which the phone registers Default 5060 SIP gateway Port of the SIP gateway Default 5060 SIP local Port used by the phone for sending and receiving SIP messages Default 5060 INFO When changing the SIP Transport protocol from UDP TCP to TLS the SIP ports now also have to be changed correspond ingly e g SIP port from 5060 to...

Page 105: ...de the server must pre authenticate the user This procedure is server specific and is not described here Authenticated Registration The phone supports the digest authentication scheme and requires some param eters to be configured in addition to those for unauthenticated registration By providing a User ID and a Password which match with a corresponding account on the SIP registrar the phone authe...

Page 106: ... value 3600 Server type Type of server the phone will register to Value range Other OS Voice HiQ8000 Genesys Default value OS Voice Realm Protection domain for authentication User ID User name required for an authenticated registration Password Password required for an authenticated registration Administration via WBM System Registration Administration via Local Phone Admin System Registration SIP...

Page 107: ...of resolving the domain contained in the SIP request If No is set the phone will attempt to resolve the domain by itself If a Default OBP domain Outbound Proxy checkbox is set and the number or name dialed by the user does not provide a domain this value will be appended to the name or number Otherwise the domain of the outbound proxy will be appended Data required Outbound proxy Determines whethe...

Page 108: ...ace Administration via Local Phone Related Topics Related Topics SIP Communication 3 5 8 2 SIP Transport Protocol Selects the transport protocol to be used for SIP messages The values UDP TCP and TLS are available The default is UDP Default when System Registration Server type is set to HiQ8000 firmware version V3 onwards TLS Admin System SIP Interface Outbound proxy Default OBP domain ...

Page 109: ...ersions for a particular media stream When Media negotation is set to ANAT ANAT is supported the phone will re register with the SIP server and advertise ANAT support in the SIP header When set to Single IP ANAT support is disabled INFO If SRTP is enabled ANAT interworking is only possible if SDES is configured as the key exchange protocol for SRTP see Security General Configuration Media IP mode ...

Page 110: ...chanism can be useful to the endpoints concerned or for stateful proxies to determine that a session is still alive This is achieved by the phone sending periodic re INVITEs to keep the session alive If no re INVITE is received before the interval passes the session is considered terminated Both phones are supposed to terminate the call and stateful proxies can remove any state for the call This f...

Page 111: ...he interval between refresh re INVITEs INFO Some server environments support their own mechanism for auditing the health of a session In these cases the Session timer must be deactivated For OpenScape Voice the Session timer should be deactivated Data required Session timer enabled Activates or deactivates the session timer mechanism Value range Yes No Default value No Session duration seconds Set...

Page 112: ...s via DNS SRV The phone fetches this list periodically from the server depending on the TTL time to live specified for the DNS SRV records To enable DNS SRV requests from the phone please make the following settings Specify the IP address of the DNS server that provides the server list via DNS SRV The web interface path is Network IP configuration Primary DNS For details see DNS Servers Enable the...

Page 113: ...vability changes so it can indicate possible feature limitations to the user Furthermore to enhance survivability the phone will be kept up to date about the current survivability state even after a restart Another way to realize survivability is the use of multiple geographically separated SIP servers Normally the phone is registered with that server that has the highest priority in the DNS SRV s...

Page 114: ...d via DNS SRV the phone will switch over to a backup server for making receiving calls For configuring the backup server please refer to Backup SIP Server Administration via WBM System SIP interface Related Topics Related Topics Resilience and Survivability 3 5 10 2 Response Timer The Response Timer resp Call trans timer is started whenever the phone sends a new INVITE message to the SIP server If...

Page 115: ...r The NonCall trans timer is started whenever the phone sends a non INVITE message to the SIP server If the timer expires before the phone gets a response from the SIP server the phone assumes that the server had died and then attempts to contact the backup server if configured If no backup server is configured the phone will just tidy up internally The data is given in milliseconds The default va...

Page 116: ...terface Administration via Local Phone Related Topics Related Topics Resilience and Survivability 3 5 10 4 Maximum Registration Backoff Timer If a registration attempt should result in a timeout the phone waits a random time before sending another REGISTER message The Reg backoff seconds parameter determines the maximum waiting time Admin System SIP Interface NonCall transactions ms ...

Page 117: ...registrar If set to Yes the phone tries to register its SIP address with the server whose IP address or hostname is specified by Backup proxy address Once an IP address has been entered the SIP UDP Port is opened even if SIP TLS is used for the OS Voice connection The Backup registration timer determines the duration of a registration with the backup SIP server The Backup transport option displays...

Page 118: ...es Backup proxy address IP address or hostname of the backup proxy server Backup registration timer Expiry time of the registration in seconds Default 3600 Backup transport Transport protocol to be used for messages to the backup proxy Value range TCP UDP Default UDP Backup OBP flag Determines whether or not the backup proxy is used as an outbound proxy Value range Yes No Default No Network Port C...

Page 119: ...inistration via Local Phone Related Topics Related Topics Resilience and Survivability 3 6 Feature Access Certain OpenScape Desk Phone features and interfaces can be enabled or disabled Admin System Registration SIP Session SIP Survivability Backup registration flag Backup proxy address Backup reg timer s Backup transport OBP flag Admin Network Port Configuration Backup proxy ...

Page 120: ...see Directed Pickup Group Pickup see Group Pickup Call Deflection see Deflect a Call Call Forwarding see Call Forwarding Standard Do Not Disturb see Do Not Disturb Refuse Call see Allow Refuse Repertory Dial Key see Repertory Dial Ext int forwarding see Call Forwarding Standard Phone Book Lookups see User Manual DSS Feature see Direct Station Select DSS BLF Feature see BLF Key Line Overview see Us...

Page 121: ...strator Documentation 121 Administration Feature Access Administration via WBM System Features Feature access Administration via Local Phone Admin System Features Feature access Call control Blind transfer 3rd call leg Admin System Features Feature access Call establish Callback Call pickup ...

Page 122: ... Call forwarding Do not disturb Refuse call Repertory dial key Ext int forwarding Admin System Features Feature access Call associated Phone book lookups DSS feature BLF feature Line overview Video calls Admin System Features Feature access CTI CTI control Admin System Features Feature access Services Web based manag USB device access Backup to USB Feature toggle Phone lock ...

Page 123: ...w Refuse Hot Warm Phone Initial Digit Timer Group Pickup Call Transfer Callback URIs Message Waiting Address Indicate Messages System Based Conference Server Based Features uaCSTA Interface Local Menu Timeout Call Recording 3 7 1 Allow Refuse This parameter defines whether the Refuse Call feature is available on the phone The possible values are Yes or No The default is No INFO This parameter can ...

Page 124: ...e IP V3R3 Phone Administration Administrator Documentation Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Related Topics Feature Configuration Admin System Features Configuration General Allow refuse ...

Page 125: ...rpose Hot warm phone must be set to Hot phone If set to Warm phone the specified desti nation number is dialed after a delay which is defined in Initial digit timer seconds for details see Initial Digit Timer During the delay period the user can dial a number which will be used instead of the hot warm destination In addition the user will be provided with a dial tone during the delay period With t...

Page 126: ...ure Configuration 3 7 3 Initial Digit Timer This timer is started when the user goes off hook and the dial tone sounds When the user has not entered a digit until timer expiry the dial tone is turned off and the phone changes to idle mode The Initial digit timer seconds parameter defines the duration of this time span Admin System Features Configuration General Hot warm phone Hot warm destination ...

Page 127: ...stration Administrator Documentation 127 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Related Topics Feature Configuration Admin System Features Configuration General Initial digit timer ...

Page 128: ...roup To be a member of a Call Pickup group the phone must be configured with the corresponding URI of the Call Pickup Group service provided by the server An example pickup URI is 3 Administration via WBM INFO The BLF pickup code parameter is only relevant when the phone is connected to an Asterisk server System Features Addressing Related Topics Related Topics Group Pickup 3 7 4 2 Pickup Alert If...

Page 129: ...ch possible scenario Group pickup visual alert defines the user action required to accept a pickup call If Prompt is selected an incoming pickup call is signaled by the Pickup call prompt on the display and by the flashing Pick up key As soon as the user goes off hook or presses the Speaker key or the Headset key the pickup call is accepted Alternatively the user can press the flashing Pick up key...

Page 130: ...pressing the flashing Pick up key The user can then either lift the handset or press the Speaker key or the Headset key to accept the call If FPK only default setting is selected an incoming call is signaled only by the flashing Pick up key To accept the call the user must press the flashing Pick up key The Pickup call prompt is then shown on the display and the user can either lift the handset or...

Page 131: ...sfer on Ring Transfer on Hangup 3 7 5 1 Transfer on Ring If this function is active a call can be transferred after the user has dialed the third participant s number but before the third party has answered the call This feature is enabled or disabled in the User menu The default is Yes Administration via WBM User menu User Configuration Outgoing calls Configuration Audio Pickup tone Pickup as rin...

Page 132: ...fer 3 7 5 2 Transfer on Hangup This feature applies to the following scenario While A is talking to B C calls A A accepts the call so B is on hold and the call between A and C is active If Transfer on hangup is enabled and A goes on hook B gets connected to C If disabled C will be released when A hangs up and A has the possibility to reconnect to B By default the feature is disabled User Configura...

Page 133: ...ministration Administrator Documentation 133 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Related Topics Call Transfer Admin System Features Configuration General Transfer on hangup ...

Page 134: ...swered i e if nobody lifts the handset or accepts the call in another way Callback cancel all deletes all the callback requests stored previously on the telephone system SIP server INFO The callback feature can be enabled or disabled under System Features Feature access see Feature Access Data required Callback FAC Access code that is sent to the server for all kind of Callback Callback Cancel all...

Page 135: ... 7 7 Message Waiting Address The MWI Message Waiting Indicator is an optical signal which indicates that voicemail messages are on the server Depending on the SIP server gateway in use the Message waiting server address that is the address or host name of the server that sends message waiting notifications to the phone must be configured With OpenScape Voice this setting is not typically necessary...

Page 136: ...ory If all four settings on the form are set to Hide the VoiceMail summary screen is not shown to the user Any other permutation of Show Hide settings must result in a VoiceMail summary If theVoiceMail summary is not shown then calling the mailbox will be a single step process on a suitably configured OpenScape Desk Phone IP 55G and at least a two step process on OpenScape Desk Phone IP 35G Data r...

Page 137: ...termines whether old urgent items are indicated Value range Show Hide Alternative label Label for old urgent items Administration via WBM Local functions Messages settings Administration via Local Phone Related Topics Related Topics Feature Configuration Admin Local functions Messages New items Alternative label New urgent items Alternative label Old items Alternative label Old urgent items Altern...

Page 138: ...ded not to enter the full URI but only the user part For instance enter 123 not 123 SIP SERVER ADDRESS A full address in this place might cause a conflict when OpenScape Voice uses multiple nodes Administration via WBM System Features Addressing Administration via Local Phone Related Topics Related Topics Feature Configuration 3 7 10 Server Based Features INFO Please note that the Server features ...

Page 139: ...g For using server based Call Forwarding or server based DND it must be activated INFO Server features is deactivated automatically if System Registration Server type see SIP Registration is set to HiQ8000 INFO Before switching Server features on or off please ensure that both Call Forwarding and DND are not activated Otherwise the user will not be able to control the feature any more It is recomm...

Page 140: ... IP V3R3 Phone Administration Administrator Documentation Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Related Topics Feature Configuration Admin System Features Configuration General Server features ...

Page 141: ...d subset of the CSTA protocol which allows external CTI applications to interact with the phone INFO Access to the users CTI calls menu in User Configu ration Incoming Calls can be allowed or disallowed see Feature Access If Allow uaCSTA is enabled applications which support the uaCSTA standard will have access to the OpenScape Desk Phone The default is Yes Administration via WBM System Features C...

Page 142: ...ut The timeout may be helpful in case a user does a long press on a line key uninten tionally and thereby invokes the key configuration menu The menu will close after the timeout and the key will return to normal line key operation The timeout ranges from 1 to 5 minutes The default value is 2 INFO The current position in the User or Admin menu is kept in case the user admin has exited the menu e g...

Page 143: ...istration Administrator Documentation 143 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Related Topics Related Topics Feature Configuration Admin System Features Configuration General Not used timeout ...

Page 144: ...he feature is determined Disabled Recording is not possible Manual The user starts and stops recording manually using the menu or a free programmable key Auto start The recording starts automatically besides the user can stop and start the recording manually All calls The recording starts automatically for all recordable calls the user can not stop or start the recording manually The Audible indic...

Page 145: ...Administration Administrator Documentation 145 Administration Feature Configuration Administration via WBM System Features Configuration Administration via Local Phone Admin System Features Configuration Call recording Recorder number Recording mode Audible notification ...

Page 146: ...rammable Keys FPKs INFO To assign a new function to a key select a function from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to save your changes Administration via WBM In the WBM Administrator pages navigate to System Features Program keys To assign a new function to a key select a function from the drop down list To view or modify ...

Page 147: ...evel Phone Based Conference Accept Call via Headset OpenScape Desk Phones Do Not Disturb Group Pickup Repertory Dial Hunt Group Send Busy Status Using Feature Toggle Mobility Mobile User Logon Directed Pickup Callback Cancel Callbacks Pause Callbacks Resume Callbacks Consultation Call Waiting Call Recording Auto Answer With Zip Tone Server Feature BLF Key Start Application IP 55G only Send URL Req...

Page 148: ...unction from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to save your changes OR In the WBM User pages navigate to Phone Program keys To assign a new function to a key select a function from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to save your changes Configuring FP...

Page 149: ...ess feature is disabled by default It can be enabled by activating the FPK program timer via Administration System Features Configuration General FPK program timer When this parameter is disabled it is not possible to enter the programming mode by long key press However the other methods for key programming remain enabled For keyset and DSS functionality please refer to Multiline Appearance Keyset...

Page 150: ...Phone Administration Administrator Documentation Free Programmable Keys Example Administration via WBM System Features Configuration Example Administration via Local Phone Related Topics Related Topics Free Programmable Keys Admin System Features Configuration General FPK prog timer ...

Page 151: ...ase refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Related Topics Related Topics Free Programmable Keys 3 8 4 Selected Dialing On key press a pre defined call number is called The call number defined in the Dial number parameter is dialed on key press Use the Key label key number field to define or change the name label of the key Free Pro...

Page 152: ...nistration via WBM System Features Program keys Repeat dialling Related Topics Related Topics Free Programmable Keys 3 8 6 Call Forwarding Standard This key function controls phone based call forwarding If forwarding is enabled the phone will forward incoming calls to the predefined call number depending on the current situation INFO To use phone based call forwarding Server features must be switc...

Page 153: ...ure disabled otherwise No reply delay seconds is not offered In the WBM User pages this feature is configured via Configuration Incoming calls Forwarding No reply delay seconds If On busy is selected incoming calls will be forwarded when the phone is busy Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on...

Page 154: ...FO To use phone based call forwarding Server features must be switched on see Server Based Features INFO This feature can be enabled or disabled under System Features Feature access see Feature Access The label displayed to the left of the key is defined in Key label key number It is possible to have an extra key defined for each Call Forwarding Call Type Data required Forwarding type Determines f...

Page 155: ... Free Programmable Keys Administration via WBM User menu User Configuration Incoming calls Forwarding Related Topics Related Topics Free Programmable Keys 3 8 8 Ringer Off Turns off the ring tone Incoming calls are indicated via LEDs and display only Use the Key label key number field to define or change the name label of the key ...

Page 156: ...key a second time Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Hold Related Topics Related Topics Free P...

Page 157: ...se the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Blind transfer Related Topics Related Topics Free Programmab...

Page 158: ... to the specified destination INFO This feature can be enabled or disabled under System Features Feature access see Feature Access The target destination is defined in the Destination parameter field Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details regarding the different way...

Page 159: ...e from an active call and held call Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Conference Related Topics Related Topi...

Page 160: ...e the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Do Not Disturb Related Topics Related Topics Free Programmable Keys 3 8 18 Group Pickup On key press a call for a different des...

Page 161: ...ess To configure the feature enter the desired number and or function into the Dial string parameter field The following call functions are available Release disconnect a call Consult start a consultation call Example 3333 Okay preceded by a call number start a call Example 3333 Pause enter a pause e g for exit code or international dialing Example 0 011511234567 Use the Key label key number field...

Page 162: ...n be entered Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Feature toggle Related Topics Related Topics Free Programmabl...

Page 163: ...eld to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Directed pickup Related Topics Related Topics Free Programmable Keys 3 8 23 Callback When the remote phon...

Page 164: ...Topics Free Programmable Keys 3 8 24 Cancel Callbacks With this function the user can cancel all pending callback requests on the server INFO This feature can be enabled or disabled under System Features Feature access see Feature Access Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details rega...

Page 165: ...nfigure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Pause callbacks Related Topics Related Topics Free Programmable Keys 3 8 26 Resume Callbacks With this function the user can resume the execution of all pending callback requests INFO This feature can be enabled or disabled under System Features Feature access see F...

Page 166: ...igure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Consultation Related Topics Related Topics Free Programmable Keys 3 8 28 Call Waiting Enables or disables the call waiting feature If enabled calls from a third party are allowed during an active call INFO The Call Waiting feature cannot be disabled if System Registra...

Page 167: ...ble Keys FPKs Administration via WBM System Features Program keys Call Recording Related Topics Related Topics Free Programmable Keys 3 8 30 Auto Answer With Zip Tone This feature is primarily designed for call centers If activated and a headset is used the phone will automatically accept incoming calls without ringing and without the necessity to press a key Moreover additional signaling informat...

Page 168: ... server The status of the feature can be monitored via the LED associated to the key INFO This function is intended primarily for operation with an Asterisk SIP server For details please refer to the Administration Manual for OpenScape Desk Phones on Asterisk Related Topics Related Topics Free Programmable Keys 3 8 32 BLF Key This function offers the possibility to monitor another extension and to...

Page 169: ...ation IP 55G only With this key the user can start a pre defined XML application see How to Configure Free Programmable Keys FPKs XML applications are available for OpenScape Desk Phones IP55G The Application name parameter selects the XML application to be started Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the ...

Page 170: ...e can be added to the request separated by an ampersand Example phonenumber 3338 action huntGroupLogon INFO The question mark will be automatically added between the path and the parameters If a question mark has been entered at the start of the parameters it will be stripped off automatically The Method parameter determines the HTTP method to be used which can either be GET or POST If GET is sele...

Page 171: ...st be unique for all keys involved Data required Key label n Label for the key Protocol Transfer protocol to be used Value range HTTP HTTPS Web server address IP address or DNS name of the remote server Port Target port at the server Path Server side path to the function Parameters Optional parameters to be sent to the server Method HTTP method used for transfer Value range GET POST Web server use...

Page 172: ...ree Programmable Keys FPKs Related Topics Related Topics Free Programmable Keys 3 8 35 Built in Forwarding As a programmable key function this is relevant for OpenScape Desk Phones which have no fixed forwarding key Use the Key label key number field to define or change the name label of the key Free Programmable Keys FPKs can be configured via the WBM or on the local phone For details please refe...

Page 173: ...ween these calls via key press Use the Key label key number field to define or change the name label of the key Program keys can be configured via the WBM or on the local phone For details regarding the different ways to configure program keys please refer to How to Configure Free Programmable Keys FPKs Administration via WBM System Features Program keys Related Topics Related Topics Free Programm...

Page 174: ... Show phone screen Desk Phone 35G On pressing this key the phone display switches to call view mode Administration via WBM System Features Program keys Show phone screen Related Topics Related Topics Free Programmable Keys 3 8 39 Mute On pressing this key the microphone is turned off Administration via WBM System Features Program keys Mute Related Topics Related Topics Free Programmable Keys 3 8 4...

Page 175: ...eset the phone the keys on the first level will be reset to the default factory settings INFO To use the second shifted level a Shift key is necessary to switch between the two levels Therefore 1 of 3 FPKs needs to be programmed as Shift key and only 2 FPKs remain available for other functions IP 55G The OpenScape Desk Phone IP 55G comes with 8 free programmable lit keys one of which is preconfigu...

Page 176: ... System Features Fixed keys To assign a new function to a key select a function from the drop down list To view or modify the parameters associated with the key use the Edit button Click Submit to save your changes Related Topics Related Topics Administration 3 11 Multiline Appearance Keyset A phone that has more than one line associated to it and therefore works as a multiline phone is referred t...

Page 177: ... a form similar to an E mail address or can be a phone number It is defined by the Address parameter For registration of the line a corresponding entry must exist on the SIP server resp the SIP registrar server A label can be assigned to the line key by setting its Key label Every keyset must necessarily have a line key for the primary line To configure the key of the primary line set Primary line...

Page 178: ...rameter determines whether the line is a shared line i e shared with other endpoints or a private line i e available exclusively for this endpoint A line that is configured as primary line on one phone can be configured as secondary line on other phones INFO Shared lines are not available if System Registration Server type see 3 5 7 SIP Registration is set to HiQ8000 When Allow in overview is set ...

Page 179: ...hentication with the SIP server Password Password for authentication with the SIP server Shared type Determines whether the line is a shared line shared by multiple endpoints or a private line only available for this endpoint Value range shared private unknown Default shared Allow in Overview Determines whether the line appears in the phone s line overview Value range Yes No Default Yes Hot warm a...

Page 180: ...hone Administration Administrator Documentation Multiline Appearance Keyset Step by Step 1 Invoke the Program keys dialog and select Line in the drop down menu of the key you want to configure Next click the edit button 2 In the Line dialog set the specific parameters for the line key ...

Page 181: ...he local phone menu the menu path is the same Administration via Local Phone The configuration of a line via Local phone is only possible when the line key has been created via Web interface or DLS before Related Topics Related Topics Multiline Appearance Keyset 3 11 3 Configure Keyset Operation The following parameters provide general settings which are common for all keyset lines Admin System Fe...

Page 182: ...ser manually selects a line by pressing its line key before going off hook or by pressing the speaker key to originate a call Manual line selection overrides automatic line preferences The Terminating line preference parameter decides which terminating line i e line with an incoming call is selected when the user goes off hook The following preferences can be configured ringing line The line in th...

Page 183: ...he corresponding line the LED of the line key blinks Preselect mode determines the phone s behavior when a call is active and another call is ringing If the parameter is set to Single button the user can accept the call a single press on the line key If it is set to Preselection the user must first press the line key to select it and then press it a second time to accept the call In both cases the...

Page 184: ...ine action mode Determines the consequence for an established connection when the line key is pressed Value range Hold Release Default Hold Show focus Determines whether the line key LED blinks or is steady when it is in use Value range Yes No Default Yes Reservation timer Sets the period in seconds after which a line reservation is cancelled If set to 0 the reservation timer is deactivated Defaul...

Page 185: ...76A9 11 2013 OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation 185 Administration Multiline Appearance Keyset Administration via WBM System Features Keyset Operation System Features Configuration ...

Page 186: ... similar to when the keyset configuration is set to preselection for line keys see Configure Keyset Operation On pressing the line key not DSS key the call activity on the corresponding line is shown Unlike with a preselected line there will be no change to the phone s current line connections The LED indicates whether line preview is active or not Admin System Features Keyset operation Rollover r...

Page 187: ...is changed away from call view If the parameter is enabled preview mode remains active until the user cancels it by pressing the key again The Preview timer parameter determines the time span during which the line preview will remain on the screen The Bridging priority parameter affects the behavior of the line key see Preview and Preselection Precondition Bridging is enabled see Configure Keyset ...

Page 188: ...s n rel n rel n rel n rel Line status is dis played Preselect timer Press busy second line key 2x while line view is dis played yes n rel n rel n rel n rel 1st press line sta tus 2nd press bridge conference Press busy second line key 1x yes n rel n rel n rel n rel Bridge confer ence Preview key is pressed first LED on and the Line key is pressed once or twice Press busy second line key 1x n rel n ...

Page 189: ...f after preview timer expiry if Bridging priority Bridging overrides preview then pressing the busy line key invokes bridging if Bridging priority Preview overrides bridging then pressing the line key displays the line status however pressing the line key twice bridging will be invoked Related Topics Related Topics Line Preview 3 11 5 Immediate Ring Enables or disables the preset delay for all lin...

Page 190: ...is feature requires OpenScape Voice INFO This feature can be enabled or disabled under System Features Feature access see Feature Access A DSS key is a special variant of a line key It enables a direct connection to a target phone allowing the user to pick up or forward a call alerting the DSS target and make complete a call to the DSS target Related Topics Related Topics Multiline Appearance Keys...

Page 191: ...given special priority and handling If a second call arrives on the primary line during this interval it will be rejected If a second call arrives outside the interval it will be treated just like any other incoming call The default is 3 If Deflecting call enabled is checked the user can forward an alerting call to the DSS target by pressing the DSS key The default is No INFO This parameter is con...

Page 192: ...the behavior of a call over the DSS line at the target phone If set to Direct any forwarding and Do not Disturb settings on the target phone will be overridden so that a call will always alert If set to Line type is set to Normal this is not the case and the call will be treated like a regular call Action on calls defines the handling of an active call when pressing the DSS key If set to Consult t...

Page 193: ...on a DSS call Value range Normal Direct Default Normal Action on calls Handling of an active call when pressing the DSS key Consult the user can start a consultation with the DSS target Transfer the user can transfer the call to the DSS target Value range Consult Transfer No action Default Consult Allow in Overview Determines whether the line appears in the phone s line overview Value range Yes No...

Page 194: ...ctly to distinctive ringer names in the Admin Ringer setting form If a distinctive ringer with a matching name has not been configured into the table then the Ringer related items Ringer Ringer tone melody and Ringer sequence in the User Configuration Keyset Lines form will be absent If a matching distinctive ringer name is found then the Ringer items are editable with the initially shown value be...

Page 195: ...5 Administration Multiline Appearance Keyset Administration via WBM Admin Ringer setting Distinctive Administration via Local Phone Admin Ringer setting Distinctive 1 15 Name Ringer sound Ringer in UserMenu Pattern melody Ringer melody in UserMenu Pattern sequence Ringer tone sequence in User Menu Duration Audible ...

Page 196: ...LS before by administrator Related Topics Related Topics Multiline Appearance Keyset 3 12 Key Module A key module provides 12 additional free programmable keys for OpenScape Desk Phone IP 55G A maximum of 2 key modules can be connected to one phone The configuration of a key on the key module is exactly the same as the configu ration of a phone key User Menu Configuration Keyset Lines xx Ringer fi...

Page 197: ...2 76A9 11 2013 OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation 197 Administration Key Module Administration via WBM System Features Key module 1 2 Related Topics Related Topics Administration ...

Page 198: ... be required The following parameters determine the local settings of the phone like Local country code or Local national code and define rules for converting from canonical format to the format required by the PBX INFO To enable the number conversion all parameters not marked as optional must be provided and the canonical dial lookup settings must be configured see Canonical Dial Lookup Data requ...

Page 199: ...O To enable the phone to discern internal numbers from external numbers it is crucial that a canonical lookup table is provided Canonical Dial Lookup Local enterprise form Default value Any extension number is dialed in its simplest form For an extension on the local enterprise node the node ID is omitted If the extension is on a different enterprise node then the appropriate node ID is prefixed t...

Page 200: ...rnational numbers that use the prefix will not be given access code International gateway code Use national code Default value All international formatted numbers will be dialed explicitly by using the access code for the international gateway to replace the prefix Leave as All international formatted numbers will be prefixed with Administration via WBM Local functions Locality Canonical dial sett...

Page 201: ...thermore these patterns enable the phone to identify callers from different local or international telephone networks by looking up the caller s number in the phone book As incoming numbers are not always in canonical format their composition must be analyzed first For this purpose an incoming number is matched against one or more patterns consisting of country codes national codes and enterprise ...

Page 202: ... 164 call numbers for use in a PSTN Data required Local code 1 5 Local enterprise code for the node PBX the phone is connected to Example 722 for the Unify office in Munich International code 1 5 Sequence of local country code local area code and local enterprise node corresponding to to one or more phone book entries Example 4989722 for the Unify office in Munich Administration via WBM Locality C...

Page 203: ...Location Administration via Local Phone Related Topics Related Topics Dialing 3 13 4 Dial Plan OpenScape Desk Phones may optionally use a dial plan residing on the phone By means of the dial plan the phone can infer from the digits entered by the user that a complete call number has been entered or that a particular prefix has been entered Thus the dialing process can start without the need to con...

Page 204: ...ice Administration Manual The DLS can also export and import dial plans in csv format For details about the compo sition of a dial plan please refer to Example Dial Plan The current dial plan along with its status enabled disabled and error status can be displayed on the WBM via Diagnostics Fault trace configuration Download dial plan file The Dial plan ID and the Dial plan status is displayed in ...

Page 205: ...3 Phone Administration Administrator Documentation 205 Administration Dialing System Features Configuration Dial plan enabled Administration via Local Phone User Configuration Outgoing calls Immediate dialing Admin System Features Configuration General Dial plan ...

Page 206: ...tring sent via Alert Info matches the string specified in the Name parameter the corresponding ringer is triggered For instance the OpenScape Voice system may send the string Bellcore dr1 to indicate that a call is from within the same business group and the Name parameter is set to Bellcore dr1 To select a specific ring tone for calls from the same business group the other parameters correspondin...

Page 207: ...ia the Ringer setting mapping table in Admin Ringer setting Distinctive Each call type can be mapped to a specific Ringer Sound Pattern Melody and Pattern Sequence Abstract names used for Special Ringers Bellcore dr1 normal internal alerting or ring back Bellcore dr2 external alerting or ring back Bellcore dr3 recall alerting or ring back e g following transfer alert internal normal internal alert...

Page 208: ... Administration Administrator Documentation Ringer Setting Administration via WBM Ringer Setting Distinctive Administration via Local Phone Related Topics Related Topics Ringer Setting Admin Ringer setting Distinctive 1 15 Name Ringer sound Pattern melody Pattern sequence Duration Audible ...

Page 209: ...figured to identify the distinctive ringer names as a special ringer type and the User has access to configure a different audio file or pattern for this distinctive ringer via their Special ringer table Any change made by the User to this special ringer will be reflected in the Distinctive ringer table and any change made by Admin in the Distinctive ringer table will be reflected in the Special r...

Page 210: ...available and configurable to the user the administrator needs to map the call types to specific ringers via the Ringer setting mapping table in Admin Ringer setting Distinctive Each call type can be mapped to a specific Ringer Sound Pattern Melody and Pattern Sequence Special Ringer Call Types Internal External Recall Emergency Special1 Special2 Special3 Administration via Local Phone For each ca...

Page 211: ...ngs dialing properties key layouts as well as the user s phonebook If the mobile user changes some settings the changed data is sent to the DLS server This ensures that the user profile is updated if necessary If Unauthorized logoff trap is set to Yes a message is sent to the SNMP server if an unauthorized attempt is made to log off the mobile user Logoff trap delay defines the time span in second...

Page 212: ... Phone Software Application and Media Files New software images MP3 files for Music on Hold IP 55 G only LDAP templates ring tones picture clips and screensaver images can be uploaded to the phone via DLS Deployment Service or WBM Web Based Management INFO For all user data which includes files as well as phonebook content the following amounts of storage place are available OpenScape Desk Phone I...

Page 213: ...Software Application and Media Files 3 16 2 Common FTP HTTPS Settings For each one of the various file types e g phone software hold music and picture clips specific FTP HTTPS access data can be defined If some or all file types have the parameters Download method Server address Server port Account User name FTP path and HTTPS base URL in common they can be specified here These settings will be us...

Page 214: ...umed unless a different port is specified in the HTTPS base URL Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use If no port number is specified here port 443 is used Only applicable if...

Page 215: ...cation is performed 1 1 If new software bind has hardware level header included in the bind header Hardware level of new bind is compared with phone s hardware level If compatible or if Override is set Proceed with update If NOT compatible Abandon update and return to original application 2 If new software bind does NOT have hardware level header included in the bind header Software version of new...

Page 216: ...elects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base ...

Page 217: ...vice Alternatively the download can be triggered from the Web interface or from the Local phone menu When the download has been successful the phone will restart and boot up using the new software INFO When Phone Software was upgraded to V3R3 there may be displayed a downgrade protection message Step by Step Start Download via WBM In the File transfer Phone application dialog set After submit to s...

Page 218: ...ic on Hold If enabled by the user the Music on Hold MoH sound file is played when a call is put on hold INFO The file size for a Music on Hold file is limited to 1 MB If the file is too large or the contents of the file are not valid the file will not be stored in the phone The following formats for Music on Hold are supported WAV format The recommended specifications are Audio format PCM Bitrate ...

Page 219: ...ange Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name...

Page 220: ...Topics Related Topics Music on Hold 3 16 4 2 Download Music on Hold If applicable Music on Hold should be deployed using the DLS OpenScape Deployment Service Alternatively the download can be triggered from the Web interface or from the Local phone menu Step by Step Start Download via WBM Admin File Transfer Hold Music Details Use default Download method Server Port Account Username Password FTP p...

Page 221: ... Hold Music On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will start immediately On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immedi ately Related Topics Related Topics Music on Hold 3 16 5 Picture Clips INFO Picture clips are available only on OpenScape IP 55G phones INFO The file size for a picture ...

Page 222: ...ust be set to Yes and only the Filename must be specified Data required in every case Use defaults Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP add...

Page 223: ...dia Files Administration via WBM File transfer Picture clip Administration via Local Phone Related Topics Related Topics Picture Clips 3 16 5 2 Download Picture Clip The download can be triggered from the web interface or from the local phone menu Admin File Transfer Picture Clip Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename ...

Page 224: ...lip dialog set After submit to start download and press the Submit button Start Download via Local Phone In the Admin menu set the focus to Picture clip On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will start immediately On Desk Phone IP 55G Press the Soft Key labeled Download The download will start immedi ately Related Topics Related...

Page 225: ...FTP HTTPS access settings see Common FTP HTTPS Settings are to be used Use defaults must be set to Yes and only the Filename must be specified Data required in every case Use defaults Specifies whether the default FTP HTTPS access settings shall be used Value range Yes No Default No Filename Specifies the file name of the phone software Data required if not derived from Defaults Download method Se...

Page 226: ...tor Documentation Transferring Phone Software Application and Media Files Administration via WBM File transfer LDAP Administration via Local Phone Related Topics Related Topics LDAP Template Admin File Transfer LDAP Use default Download method Server Port Account Username Password FTP path HTTPS base URL Filename ...

Page 227: ...r from the Local phone menu INFO The OpenScape Desk Phone supports LDAPv3 Step by Step Start Download via WBM In the File transfer LDAP dialog set After submit to start download and press the Submit button Start Download via Local Phone In the Admin menu set the focus to LDAP On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will start imme...

Page 228: ...ne IP 55G please refer to xxxref How to create logo files xxx Related Topics Related Topics Transferring Phone Software Application and Media Files FTP HTTPS Access Data Download Logo 3 16 7 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Common FTP HTTPS Settings are to be used Use defaults must be set to Yes and only the Filename must be specified Data required in every case...

Page 229: ...the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Logo Administration via Local Phone Related Topics Related Topics Logo Background Picture Admin File Transfer Logo Use default Download method Server Port Account Username Password FTP path HTTPS base URL Fi...

Page 230: ...terface or from the Local phone menu Step by Step Start Download via WBM In the File transfer Logo dialog set After submit to start download and press the Submit button Start Download via Local Phone In the Admin menu set the focus to Logo On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will start immediately On Desk Phone IP 55G Press th...

Page 231: ...to fit in the screen so that images with a width height ratio differing from 4 3 will appear with deviant proportions Resolution The phone s screen resolution is the best choice for image resolution OpenScape Desk Phone IP 55G 320x240 px Related Topics Related Topics Transferring Phone Software Application and Media Files FTP HTTPS Access Data Download Screensaver 3 16 8 1 FTP HTTPS Access Data If...

Page 232: ...applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Screensaver Administration via Local Phone Admin File Transfer Screensaver Use default...

Page 233: ...iggered from the web interface or from the Local phone menu Step by Step Start Download via WBM In the File transfer Screensaver dialog set After submit to start download and press the Submit button Start Download via Local Phone In the Admin menu set the focus to Screensaver On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will start imme...

Page 234: ...The OpenScape Desk Phones IP 55G only are able to play MP3 files from 32 kbit s up to 320 kbit s As the memory for user data is limited to 8 MB a constant bitrate of 48 kbit sec to 112 kbit s and a length of max 1 minute is recommended Although the phone software can play stereo files mono files are recommended as the phone has only 1 loudspeaker See the following table for estimated file size mon...

Page 235: ...od Selects the protocol to be used Value range FTP HTTPS Default FTP Server address IP address or hostname of the FTP HTTPS server in use Server port Port number of the FTP HTTPS server in use Default 21 Account Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS b...

Page 236: ...ble ring tone files should be deployed using the DLS OpenScape Deployment Service Alternatively the download can be triggered from the Web interface or from the Local phone menu Step by Step Start Download via WBM In the File transfer Ringer dialog set After submit to start download and press the Submit button Start Download via Local Phone In the Admin menu set the focus to Ringer Download method...

Page 237: ...to connect the HPT tool to the phone This testing tool is used exclusively by the service staff Related Topics Related Topics Transferring Phone Software Application and Media Files FTP HTTPS Access Data Download Dongle Key File 3 16 10 1 FTP HTTPS Access Data If the default FTP HTTPS access settings see Common FTP HTTPS Settings are to be used Use default must be set to Yes and only the Filename ...

Page 238: ...ccount Account at the server if applicable Username User name for accessing the server Password Password corresponding to the user name FTP path Path of the directory containing the files HTTPS base URL IP address or hostname of the HTTPS server in use only applicable if Download method is switched to HTTPS Administration via WBM File transfer Dongle key Administration via Local Phone Admin File T...

Page 239: ...d can be triggered from the Web interface or from the Local phone menu Step by Step Start Download via WBM In the File transfer Dongle key dialog set After submit to start download and press the Submit button Start Download via Local Phone In the Admin menu set the focus to Dongle key On Desk Phone IP 35G Press the OK key A context menu opens In the context menu select Download The download will s...

Page 240: ... a separate LDAPS port on the LDAP server Depending on the setting of Transport the Secure Port for TLS or the Server port for TCP are to be defined If the Authentication is not set to Anonymous the user must authenticate himself with the server by providing a User name and a corresponding Password The user name and password are defined by the administrator The user name is the string in the LDAP ...

Page 241: ... LDAP server Search trigger timeout Timespan between entering the last character and search string submission to the LDAP server Administration via WBM Local Functions Directory settings Administration via Local Phone Related Topics Related Topics Corporate Phonebook Directory Settings 3 18 Speech Related Topics Related Topics Administration Admin Local Functions LDAP Server address Transport LDAP...

Page 242: ...ber defines the starting point from which the phone will count up when negotiating The default value is 5010 The number of the port used for RTCP will be the RTP port number increased by 1 Administration via WBM Network Port Configuration Administration via Local Phone Related Topics Related Topics Speech 3 18 2 Codec Preferences If Silence suppression is activated the transmission of data packets...

Page 243: ...data can be set to 10ms 20ms 30ms 60ms or to automatic detection Data required Silence suppression Suppression of data transmission on no conversation Value range On Off Default Off Allow HD icon If On an additional icon is shown when codec G 722 is used Value range On Off Default On Packet size Size of RTP packets in milliseconds Value range 10 ms 20ms 30ms 60ms Automatic Default Automatic G 711 ...

Page 244: ...e and loudspeaker can be switched on or off separately By default both microphone and loudspeaker are switched on Administration via WBM Speech Audio Settings Administration via Local Phone The DTMF playback feature aims at the capability to play DTMF digits received using RFC2833 coding i e Rtp events in the current active audio device headset loudspeaker handset Admin Speech Codec Preferences Si...

Page 245: ...b applications can be used Java Servlets JSP PHP CGI etc delivered by servers such as Tomcat Apache Microsoft IIS INFO A maximum number of 20 XML applications can be configured on OpenScape Desk Phones There are several types of XML applications which mainly differ in the way they are started and stopped Regular XML applications are started by navigating to the applications menu using the v key or...

Page 246: ...call log application For detailed information about the XML application interface please see the XML Applications Developer s Guide You can find the current version under http wiki unify com index php OpenStage_XML_Applications To set up a new XML application enter the access data for the application on the server which is described in the following The Display name can be defined freely This name...

Page 247: ... Appli cation Name must be set to the same value as the Application Name that is associated with it When the XML application is started the tab which has the same name as the XML application is the tab that initially gets the focus All tabs start determines whether all tabs of the application are started automat ically when the application is started Tab 1 3 Display Name provides the label text fo...

Page 248: ...r to the first XML page of the application on the server For instance if an XML document is saved in C Program Files Apache Group Apache htdocs ipp ippTest xml the entry is ipp ippTest xml The program name cannot be longer than 100 characters Use proxy Enables or disables an HTTP HTTPS proxy for communication with the server Value range Yes No Default No XML trace enabled Enables or Disables the d...

Page 249: ...9 11 2013 OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation 249 Administration Applications Applications XML Applications Add help application Applications XML Applications Modify Delete application ...

Page 250: ...d First the proxy itself must be configured Enter the IP address of the proxy in the Network IP configuration HTTP proxy parameter and the corresponding port in the Network Port configuration HTTP proxy parameter Admin Applications XML Add application Display name Application name Server address Server port Protocol Program name Auto start Use proxy XML trace enabled All tabs start Debug program n...

Page 251: ...tration Applications Use proxy enables or disables the use of the proxy If disabled the phone connects directly to the server By default the use of a proxy is disabled Administration via WBM Applications XML Applications Add application Applications XML Applications Modify Delete application Network General IP configuration ...

Page 252: ... Administration via Local Phone Related Topics Related Topics XML Applications Xpressions 3 19 1 3 Modify an Existing Application An existing application can be modified by changing its parameters Please make sure to select the desired application before changing the parameters Admin Network General IP configuration HTTP proxy Admin Network Port configuration HTTP proxy ...

Page 253: ...ation Administration via Local Phone Related Topics Related Topics XML Applications Xpressions 3 19 1 4 Remove an Existing Application An existing application can be removed Please ensure to select the desired application before changing the parameters Admin Applications XML Application to be modified Display name Application name Server address Server port Protocol Program name XML trace enabled ...

Page 254: ...tion to be deleted and in the context menu select Remove exit Related Topics Related Topics XML Applications Xpressions 3 19 1 5 Application Start by Programmable Key To offer more convenience to the user a previously configured application can be started by a free programmable key For this purpose the appropriate Appli cation name and a Key label must be entered Administration via WBM System Feat...

Page 255: ...he first login see Change Admin and User password The factory setting for the user password is not set i e no password Usable characters are 0 9 A Z a z _ Default Passwords Admin menu 123456 User menu no password Factory Reset 124816 Soft Restart Press keys 1 4 7 simultaneously and enter Admin password Factory Reset Press keys 2 8 9 simultaneously and enter Reset password Administration via WBM Se...

Page 256: ...ory reset 1 Press the number keys 2 8 9 simultaneously The Factory Reset menu opens INFO The Factory reset claw option needs to be enabled for this to work see Access Control 2 In the input field enter the special password for factory reset 124816 3 Confirm by pressing OK Related Topics Related Topics Administration 3 22 Restart Phone If necessary the phone can be restarted from the administration...

Page 257: ...folder and files read only User data folder and files read write access Opera deploy folders and files read only Version folder read write access version files read only INFO It is not possible to log on as root via SSH When Enable access is enabled and the parameters described underneath are specified SSH access is activated By default SSH access is disabled With the Session password parameter a ...

Page 258: ... menu INFO The license information can also be viewed by users who logged on using the User login if logging on as Admin is not permitted Related Topics Related Topics Administration 3 26 Diagnostics INFO Some of the diagnostic tools and functions may reveal personal data of the user such as caller lists Thus with regards to data privacy it is recommended to inform the user when diagnostic functio...

Page 259: ...ion General information about the status of the phone can be displayed if desired Displayed Data MAC address Shows the phone s MAC address Software version Displays the version of the phone s firmware Last restart Shows date and time of the last reboot Backlight type Indicates whether the phone has a backlight and if appli cable the type of backlight Value range 0 no backlight 1 cathode tube backl...

Page 260: ...s Related Topics Related Topics Diagnostics 3 26 2 View Diagnostic Information In addition to the general phone information see Display General Phone Infor mation extended data can be viewed INFO The Diagnostic Information can also be viewed by the administrator on the local phone by selecting Diagnostic infor mation View Display on the WBM ...

Page 261: ...View Related Topics Related Topics Diagnostics 3 26 3 User Access to Diagnostic Information If this option is enabled extended phone data is also displayed to the user To view the data the user must click on the Diagnostic information link in the user menu INFO The Diagnostic Information can also be viewed by the user on the local phone by selecting User Diagnostic information ...

Page 262: ... call is a diagnostic call Absence of this field means a non diagnostic call This header will either switch on traces in the solution component or be ignored if it isn t supported If the call is recognized as a diagnostic call the traces will be sent to DLS as a first step and then DLS will forward them to OSVTM Collected traces will either be sent after a successful end of diagnostic scenario or ...

Page 263: ...o prevent user to dial the prefix If the prefix is configured by admin user can always dial the prefix and start a diagnostic call The prefix has to consist of the leading asterisk followed by three digits and the hash Example 333 Administration via WBM Maintenance Diagnostic Call Administration via Local Phone Admin will not be able to change trace settings or can not clear the existing phone tra...

Page 264: ...ion please refer to An LLDP Med Example Displayed Data Extended Power Power Consumption relevant for PoE Network policy voice VLAN ID and QoS Quality of Service parameters for voice transport Network policy signalling VLAN ID and QoS Quality of Service param eters for signalling LLDEP MED capabilities The LLDP MED TLVs supported by the phone and the switch as well as the specific device class they...

Page 265: ...al and currently enabled functions e g Bridge Telephone TTL Time To Live This parameter determines how long the TLVs are valid When expired the device will send a new set of TLVs View Data From WBM Diagnostics LLDEP MED TLVs View Data From Local Menu If both sent and received values are concordant OK is appended to the parameter If not an error message is displayed Admin Network LLDP MED operation...

Page 266: ...sing the traceroute tool contained in the phone software The Pre Defined Ping tests provide pinging for a pre defined selection of servers DLS SIP server and SIP registrar Ping tests enables the pinging of a random IP address The Pre Defined Trace tests provide traceroute tests for a pre defined selection of servers DLS SIP server and SIP registrar Traceroute enables traceroute tests for a random ...

Page 267: ...ery process will be triggered when the available main memory RAM falls below a given threshold value As memory consumption is assumed to be higher during working hours two thresholds are configurable The High Threshold MBs parameter defines the threshold for off time For the OpenScape Desk Phone IP 35G the default value is 10 MB and for the OpenScape Desk Phone IP 55G it is 30 MB With Low Threshol...

Page 268: ...eter sets the maximum file size When it is reached the data is saved as old file and a new file is generated From then on the trace data is written to the new file When the maximum file size is reached again the data is saved as old file once more thereby overwriting the previous old file The default value is 65536 INFO The absolute maximum file size is 6 290 000 bytes However on OpenScape Desk Ph...

Page 269: ...rror file The error messages created during a software upgrade These messages are incorporated in the syslog file see Download syslog file underneath Download exception file If an exception occurs in a process running on the phone a message is written to this file These messages are incorporated in the syslog file see Download syslog file underneath Download old exception file The exception file i...

Page 270: ...pes of messages are stored Brief Descriptions of the Components Services Administration Deals with the changing and setting of parameters within the phone database from both the User and Admin menus AGP Phonelet Deals with AGP Phonelet Application framework All applications within the phone e g Call view Call log or Phonebook are run within the application framework It is responsible for the switc...

Page 271: ...s other components of the phone for diagnostic purposes and provides a logging interface for the services in the phone Help Handles the help function HTTP Service Handles the HTTP Service messages Instrumentation service Used by the Husim phone tester to exchange data with the phone for remote control testing and monitoring purposes Journal service Responsible for saving and retrieving call histor...

Page 272: ...Log Service messages Service framework This is the environment within which other phone services operate It is involved in the starting and stopping of services Service registry Keeps a record of all services currently running inside the phone Sidecar service Handles interactions between the phone and any attached sidecars SIP call control Contains the call model for the phone and is associated wi...

Page 273: ...ic on hold and voice instrumentation Voice mail Handles the voice mail functionality Web server service Provides access to the phone via web browser 802 1x service Provides authentication to devices attached to a LAN port establishing a point to point connection or preventing access from that port if authentication fails The service is used for certain closed wireless access points Security Log Se...

Page 274: ...s can be modified anytime using the general mask for trace configu ration under Diagnostics Fault Trace Configuration see Fault Trace Configu ration If desired the tracing for all services can be disabled see Clear All Profiles No Tracing for All Services The following sections describe the Easy Trace Profiles available for the phone Related Topics Related Topics Diagnostics Call Connection Call L...

Page 275: ...ed Management Clear All Profiles No Tracing for All Services 3 26 10 1 Call Connection Diagnostics Easy Trace Profiles Call connection INFO This Easy Trace profile contains the tracing of SIP messages Please note that after changing the level for the tracing of SIP messages the phone must be rebooted Related Topics Related Topics Easy Trace Profiles ...

Page 276: ...tration Administrator Documentation Diagnostics 3 26 10 2 Call Log Diagnostics Easy Trace Profiles Call log problems Related Topics Related Topics Easy Trace Profiles 3 26 10 3 LDAP Phonebook Diagnostics Easy Trace Profiles Phonebook LDAP problems Related Topics Related Topics Easy Trace Profiles ...

Page 277: ...rator Documentation 277 Administration Diagnostics 3 26 10 4 Call Recording Diagnostics Easy Trace Profiles Call recording Related Topics Related Topics Easy Trace Profiles 3 26 10 5 DAS Connection Diagnostics Easy Trace Profiles DAS connection Related Topics Related Topics Easy Trace Profiles ...

Page 278: ...ne Administration Administrator Documentation Diagnostics 3 26 10 6 DLS Data Errors Diagnostics Easy Trace Profiles DLS data errors Related Topics Related Topics Easy Trace Profiles 3 26 10 7 802 1x Diagnostics Easy Trace Profiles 802 1x Related Topics Related Topics Easy Trace Profiles ...

Page 279: ...ration Diagnostics 3 26 10 8 Help Application Diagnostics Easy Trace Profiles Help application problems INFO This trace profile is currently not supported Related Topics Related Topics Easy Trace Profiles 3 26 10 9 Key Input Diagnostics Easy Trace Profiles Key input problems Related Topics Related Topics Easy Trace Profiles ...

Page 280: ...Administrator Documentation Diagnostics 3 26 10 10 LAN Connectivity Diagnostics Easy Trace Profiles LAN connectivity problems Related Topics Related Topics Easy Trace Profiles 3 26 10 11 Local Phonebook Diagnostics Easy Trace Profiles Phone local problems Related Topics Related Topics Easy Trace Profiles ...

Page 281: ... Documentation 281 Administration Diagnostics 3 26 10 12 Messaging Diagnostics Easy Trace Profiles Messaging application problems Related Topics Related Topics Easy Trace Profiles 3 26 10 13 Mobility Diagnostics Easy Trace Profiles Mobility problems Related Topics Related Topics Easy Trace Profiles ...

Page 282: ...cumentation Diagnostics 3 26 10 14 Phone administration Diagnostics Easy Trace Profiles Phone administration problems Related Topics Related Topics Easy Trace Profiles 3 26 10 15 Server based applications Diagnostics Easy Trace Profiles Server based application problems Related Topics Related Topics Easy Trace Profiles ...

Page 283: ...entation 283 Administration Diagnostics 3 26 10 16 Sidecar Diagnostics Easy Trace Profiles Sidecar problems Related Topics Related Topics Easy Trace Profiles 3 26 10 17 SIP Standard Multiline Diagnostics Easy Trace Profiles SIP Standard Multiline problems Related Topics Related Topics Easy Trace Profiles ...

Page 284: ...ion Administrator Documentation Diagnostics 3 26 10 18 SIP Standard Single Line Diagnostics Easy Trace Profiles SIP Standard Singleline Related Topics Related Topics Easy Trace Profiles 3 26 10 19 Speech Diagnostics Easy Trace Profiles Speech problems Related Topics Related Topics Easy Trace Profiles ...

Page 285: ...rator Documentation 285 Administration Diagnostics 3 26 10 20 Tone Diagnostics Easy Trace Profiles Tone problems Related Topics Related Topics Easy Trace Profiles 3 26 10 21 USB Backup Restore Diagnostics Easy Trace Profiles USB backup restore Related Topics Related Topics Easy Trace Profiles ...

Page 286: ...ministrator Documentation Diagnostics 3 26 10 22 Voice Dialling Diagnostics Easy Trace Profiles Voice recognition problems Related Topics Related Topics Easy Trace Profiles 3 26 10 23 Web Based Management Diagnostics Easy Trace Profiles Web based management Related Topics Related Topics Easy Trace Profiles ...

Page 287: ...hone IP V3R3 Phone Administration Administrator Documentation 287 Administration Diagnostics 3 26 10 24 Clear All Profiles No Tracing for All Services Diagnostics Easy Trace Profiles Clear all profiles Related Topics Related Topics Easy Trace Profiles ...

Page 288: ... length has just ended and b a threshold value has been exceeded during the conver sation EOR Threshold exceeded A report is created if a the report interval has just passed and b a threshold value has been exceeded during the observation interval EOS End of Session A report is created if a telephone conversation longer than the Minimum session length has just ended EOR End of Report Interval A re...

Page 289: ... interval a report is created Default 10 Consecutive lost packets When the number of lost packets following one another exceeds this maximum value during the observation interval a report is created Default 2 Consecutive good packets When the number of good packets following one another falls below this minimum value a report is created Default 8 Resend last report If checked the previous report i...

Page 290: ... WBM To enable the generation of reports please ensure that the switch QoS traps to QCU System SNMP is activated see SNMP the conditions for the generation of reports are set adequately seeConditions and Thresholds for Report Generation For details about QoS reports on OpenScape devices see the HiPath QoS Data Collection V 1 0 Service Manual Admin Network QoS Reports Generation Mode Report interva...

Page 291: ...RTP receiving port of the local phone IP address remote IP address of the remote phone that took part in the session Port number remote RTP sending port of the local phone SSRC receiving RTP Source Synchronization Identifier of the local phone SSRC sending RTP Source Synchronization Identifier of the remote phone Codec Number of the Payload Type applied in the session see RFC 3551 Table 4 and 5 Ma...

Page 292: ...ond number counts sequences of two good packets and so on The last number counts sequences of more than 10 good packets All values are reset to 0 after an interval without packet loss Periods of consecutive good packets Number of intervals in which the count of lost packets went below the threshold Count of jitter buffer overruns Number of packets rejected because the jitter buffer was full Count ...

Page 293: ...ID SIP call id MAC address MAC address of the local phone Data viewing via WBM Diagnostics QoS reports View Session Data Related Topics Related Topics QoS Reports 3 26 12 Core dump If Enable core dump is checked a core dump will be initiated in case of a severe error The core dump will be saved to a file By default this function is activated INFO Unlimited file size is preset and the parameters Fi...

Page 294: ...g the syslog protocol This is helpful especially for long term observations with a greater number of phones To enable remote tracing Remote trace status must be set to Enabled Furthermore the IP address of the server receiving the syslog messages must be entered in Remote Server and the corresponding server port must be given in Remote Server Port The User Notification parameter controls whether t...

Page 295: ...tablished the following changes will occur The display shows a message indicating that remote service is active Handset microphone speaker headset and microphone are disabled An observation session allows for supervising events on the phone like for instance pressing a key incoming calls or navigating in the menus Before an observation session is started the user is prompted for allowing the obser...

Page 296: ...s 3 27 MWI LED This configurable item allows the administrator to control how new Voice Mails are indicated to the user via the Messages key LED only or via the Alert Bar LED only or via both LEDs The selection field offers the choice between Key only default Key AlertBar AlertBar only Default setting is AlertBar only After a factory reset the system will be reset to this value ...

Page 297: ...Phone Administration Administrator Documentation 297 Administration MWI LED Administration via WBM System Features Configuration MWI LED Administration via Local Phone Related Topics Related Topics Administration Admin System Features Configuration General MWI LED ...

Page 298: ...Call LED This configurable item allows the administrator to control how new Missed Calls are indicated to the user via the Messages key LED only via the Alert Bar LED only via both LEDs or No LED The selection field offers the choice between Key only Key AlertBar AlertBar only No LED default Administration via WBM System Features Configuration Missed call LED ...

Page 299: ...iate There are no restrictions on call handling as a result of any special status for the call Thus the Impact Level notification feature only involves UI changes that are triggered by receiving new SIP headers and affects the following Prompts presented to alert for incoming calls Prompts presented to monitor progress for outgoing calls Connected call displays Call scenarios involving multiple ca...

Page 300: ... or anytime during a call Data required Impact level ringer Identifies one of the named distinctive ringers to be used in place of the normal ringer for calls from a lower impact level Value range None alert external alert internal alert doorline Default None Administration via WBM System Features Configuration Impact level ringer The phone plays the configured lower impact level ringer when the c...

Page 301: ...Desk Phone IP V3R3 Phone Administration Administrator Documentation 301 Administration Impact Level Notification Administration via Local Phone Related Topics Related Topics Administration Admin System Features Configuration Audio Lower IL ringer ...

Page 302: ...riber TLS is used 5061 1024 65535 SIP TLS SIP subscriber UDP is used 5060 5060 SIP UDP XML applications in phone con necting to an application server 1024 65535 HTTP TCP Directory access via LDAP Only relevant for OpenScape Desk Phone IP 55G 1024 65535 LDAP TCP DHCP Client 68 DHCP UDP DNS Client 1024 65535 DNS TCP_UDP DLS contact me service work point side 8085 HTTP TCP Communication with the DLS ...

Page 303: ...sible LP1 Sender part of SNMP agent 1024 65535 SNMP UDP Receiver part of SNMP agent receives Set Get commands 161 SNMP UDP SNTP client queries time informa tion in unicast operation 123 SNTP UDP SNTP client receives time infor mation in broadcast operation 123 SNTP UDP Web server for unencrypted WBM access up to firmware version V1 4 in higher versions only encrypted connections are possi ble 8085...

Page 304: ...e Unify Wiki under http wiki unify com wiki OpenScape_Desk_Phone_FAQ List_of_error_codes Related Topics Related Topics Technical Reference Problem Description Error code Network Problem No network connection LI1 Not Initialised Waiting for data I1 Unable to use LAN 802 1x error LX1 Unable to use LAN Physical connection missing LP1 Unable to Register Server timeout RT2 Unable to Register Server fai...

Page 305: ...ical Dialing Settings The following example shows settings suitable for the conversion of given dial strings to canonical format The example phone is located in Nottingham UK Parameter Example value Explanation Local country code 44 International country code for the UK National prefix digit 0 Used in front of national codes when dialed without international prefix Local national code 115 Area cod...

Page 306: ...555 Set of numbers to access emergency ser vices No blank after comma or else the subsequent entry is ignored Initial extension digits 2 3 4 5 6 8 1st digits of numbers that are used for extension numbers on the local node No blank after comma or else the subsequent entry is ignored Parameter Example value Explanation Local code 1 780 Enterprise node prefix here Nottingham International code 1 441...

Page 307: ...ss code Not required International gate way code Use national code Number stored in the phone book 441159432345 Dial string sent when dialing from the phone book Internal numbers Local enterprise form 1234 Internal numbers Always add node 7802345 Internal numbers Use external numbers 9432345 User entry 7222345 External numbers Local public form External access code Not required International gate ...

Page 308: ...ause of performance issues half transparency in the alpha channel of the PNG files is not allowed on OpenScape phones Therefore only 100 transparency or no transparency is used in the phone s UI elements Step by Step 1 Select the Background Color For production purposes we set the background color to the background color of the skin currently selected on the phone Later the background color will b...

Page 309: ...dobe Photoshop 3 Insert the Logo Place the logo image on the background e g by copying it from a source file Adobe Photoshop Example 4 Merge Layers Merge the two layers to one Adobe Photoshop In the Panel select both the background layer and the new layer containing the inserted logo Afterwards go to Layer in the Menu bar and select Merge Layers Phone Type Skin Color Code OpenScape 55G Silver Blue...

Page 310: ... Finally save the image in PNG format You can now upload the logo file to the phone as described in Logo Background Picture Related Topics Related Topics How to Create Logo Files for OpenScape Desk Phones 5 3 How to Set Up the Corporate Phonebook LDAP The Corporate Phonebook function is based on an LDAP client that can be connected to the company s LDAP service A variety of LDAP servers can be use...

Page 311: ...string correctly due to the 1 prefix Therefore it is recommended to use the ipPhone field which is typically unused in Active Directory It can be found in the Telephones tab of the Active Directory User Manager Related Topics Related Topics How to Set Up the Corporate Phonebook LDAP 5 3 2 Create an LDAP Template The user interface of the corporate phonebook application provides a form which is use...

Page 312: ...must be sorted according to the sequential number of the template labels as shown in the example underneath Generic Example Standard Attributes Given example com as the LDAP subtree to be searched the LDAP template file would look like this OpenStage LDAP TEMPLATE v 1 SEARCHBASE dc example dc com ATTRIB01 sn ATTRIB02 givenname ATTRIB03 telephoneNumber ATTRIB04 facsimileTelephoneNumber ATTRIB05 mob...

Page 313: ...nt ATTRIB09 ATTRIB10 title ATTRIB11 mail EOF LDAP Template for wildcard search example Given example com as the LDAP subtree to be searched with wildcard search quick search for LDAP attribute info the LDAP template file looks like this OpenStage Field LDAP Tem plate Attri bute LDAP Attribute Example Value Last name ATTRIB01 sn Doe First name ATTRIB02 givenName John Business 1 ATTRIB03 ipPhone 999...

Page 314: ...nebook LDAP 5 3 3 How to Load the LDAP Template into the Phone When you have configured the LDAP template you can upload it to the phone Step by Step 1 Save the template under a suitable name for example ldap template txt 2 Copy the template file to the FTP server designated for deploying LDAP templates 3 Upload the file using the WBM see LDAP Template or alternatively the Local menu or the DLS se...

Page 315: ...AP Server port port used by the LDAP for unencrypted TCP transport typically 389 Authentication authentication method for the connection to the LDAP server User name only required if simple authentication is selected Password relating to the user name 3 Press Submit Related Topics Related Topics How to Set Up the Corporate Phonebook LDAP 5 3 5 Test If everything went well you can run a test query ...

Page 316: ...on using the onscreen keypad see Access via Local Phone step 5 5 Navigate to the Find option and press i If the query was successful at least one entry will be listed in the following manner 6 Navigate to the desired entry and press to open the context menu You can select one of the following options Dial the Business 1 number Dial the Mobile number Have the entry s details that is all attributes ...

Page 317: ...from LLDP MED the LAN switch has been set to auto negoti ation whereas the phone s LAN port see LAN Port Settings is set to 100Mbit s hence a fixed value This configuration error is detected and displayed by LLDP MED Please note the status of MAC_Phy config displayed in the local phone s Admin menu Step by Step 1 Log in as administrator on the local phone s Admin menu 2 In the Admin menu navigate ...

Page 318: ...ation An LLDP Med Example MAC_Phy config Error 4 Select the MAC_Phy config submenu by pressing OK and navigate to the parameters displayed by using the navigation keys The following status is displayed for the MAC_Phy config parameters AutoSet enabled Incompatible MAU Incompatible Related Topics Related Topics Examples and HowTos ...

Page 319: ...ersion control purposes Related Topics Related Topics Example Dial Plan 5 5 2 Dial Plan Syntax INFO The phone will not perform any checking on the title ensuring that different dial plans are given different titles is part of the administration process A dial plan rule is built from the parameters described underneath Digit string A pattern of digits or or x characters that is to be matched for st...

Page 320: ...er menu Configuration Outgoing calls Autodial delay seconds Terminating character A or character which indicates that the preceding digits should be considered complete even though the maximum length may not be reached However the reach the minimum length must be reached by the string built from the digits entered and the terminating characters Special indication E Emergency If this character is e...

Page 321: ...eate the first dial plan rule 6 Enter the following data Summary This rule determines that digit strings which begin with 3 and have a length of 4 digits are sent to the server without delay after the last digit has been entered 7 Click on to create the second dial plan rule 8 Enter the following data Parameter Value Description Remarks Digit string 3 This rule matches numbers beginning with 3 For...

Page 322: ...is entered before expiry the next dial plan entry will come into operation Minimum length 1 This rule matches numbers with a length of 1 digits Maximum length 1 Timer 1 The phone waits 1 second for further digits If the user does not enter any further digits the action specified in Action is initiated Parameter Value Description Remarks Digit string 011 This rule matches numbers beginning with 011...

Page 323: ...cumentation 323 Examples and HowTos Example Dial Plan 11 The example dial plan is completed it should look like this 12 You can check the dial plan using the phone s web interface navigate to Diagnostics Fault trace configuration Download dial plan file Related Topics Related Topics Example Dial Plan ...

Page 324: ...ications Applications An abstraction layer for telecommunications applications allowing for the interaction of CTI computer applications with telephony devices and networks CTI Computer Telephony Integration This term denotes the interaction of computer applications with telephony devices and networks D DFT Digital Feature Telephone A phone with no line keys DHCP Dynamic Host Configuration Protoco...

Page 325: ...ansferring files in networks e g to update telephone software G G 711 ITU T standard for audio encoding used in ISDN and VoIP It requires a 64 kBit s bandwidth G 722 ITU T standard for audio encoding using split band ADPCM The audio bandwidth is 7 kHz at a sampling rate of 16 kHz There are several transfer rates ranging from 32 to 64 kBit s which correspond to different compression degrees The voi...

Page 326: ...network covering a local area like an office or group of buildings Layer 2 2nd layer Data Link Layer of the 7 layer OSI model for describing data trans mission interfaces Layer 3 3rd layer Network Layer of the 7 layer OSI model for describing the data trans mission interfaces LCD Liquid Crystal Display Display of numbers text or graphics with the help of liquid crystal technology LDAP Lightweight ...

Page 327: ...y the user that new mailbox messages have arrived P PBX Private Branch Exchange Private telephone system that connects the internal devices to each other and to the ISDN network PCM Pulse Code Modulation A digital representation of an analog signal e g audio data which consists of quantized samples taken in regular time intervals PING Packet Internet Gro u per A program to test whether a connectio...

Page 328: ...ta from IP endpoints QoS Quality of Service Provides different priority to different users or data flows or guarantee a certain level of performance to a data flow R RAM Random Access Memory Memory with read write access RTCP Realtime Transport Control Protocol Controls the RTP stream and provides infor mation about the status of the transmission like QoS parameters RTP Realtime Transport Protocol...

Page 329: ... to the switch port that device is attached to T TCP Transfer Control Protocol The protocol belongs to the transport layer and estab lishes a connection between two entities on the application layer It guarantees reliable and in order delivery of data from sender to receiver as opposed to UDP TLS Transport Layer Security Ensures privacy between communicating applications Typically the server is au...

Page 330: ...ernet or through any other IP based network W WAP Wireless Application Protocol A collection of protocols and technologies aiming at enabling access to internet applications for wireless devices WAP can also be used by the OpenScape Desk Phone WBM Web Based Management A web interface which enables configuration of the device using a standard web browser WML Wireless Markup Language An XML based ma...

Page 331: ...ed elsewhere 97 Call Recording 144 277 Call Transfer 131 Call Waiting 166 Callback 134 163 Cancel Callbacks 164 165 Canonical Dial Lookup 201 Canonical Dialing 198 CCE access 84 Certificate Policy 91 Change 255 Character Set 89 Cloud deployment 43 Cloud service provider 43 Codec Preferences 242 Conference 138 159 Configuration 83 Connectivity Check 113 Connectivity Check TLS 113 Connectors 19 Cons...

Page 332: ...P Proxy 250 HTTPS Settings 213 Hunt Group 162 I Identity 93 94 IEEE_802 Wiki page of Siemens Enterprise Communications 18 Immediate Ring 189 Information 267 Initial Digit Timer 126 Initial digit timer 125 Initial Digits 199 Internal Numbers 199 International Code Local Country Code 198 International Gateway Code 200 International Prefix International Access Code 198 IP 25 65 69 326 IPv4 IPv6 confi...

Page 333: ...ministration 282 Phone display 14 15 Phone local problems 280 Phone Based 159 Phonebook 240 Pickup alert 128 Picture Clips Download 221 PoE Power over Ethernet 21 327 Policy 87 Port 51 Port configuration 53 Port List 302 Ports 102 Preselect 183 Preselect mode 183 Preview and Preselection 187 Preview mode 187 Preview timer 187 Primary Secundary 73 Process 267 Program Keys Resume Callbacks 165 progr...

Page 334: ...254 Startup Procedure 42 Subnet Mask 25 Survivability 112 System based 138 T TCP 329 Terminal 24 74 93 Terminal and User 93 Terminal Identity 93 Terminating line preference 182 Timeout Not used 142 Timer 149 timer 183 Timezone Offset 26 99 TLS 113 329 Tone 285 Trace Configuration 268 Trace Profiles 274 Transaction timer 115 Transfer Call 157 Transfer on hangup 132 Transfer on Ring 131 Transport Pr...

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