A31003-D3000-M100-02-76A9, 11-2013
OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation
269
Administration
Diagnostics
file has reached its maximum size, the data is saved, and a new file is created (for
more information, see
File size (bytes)
above). If the value is 0, the trace data
will be written without time limit.
If
Automatic clear before start
is checked, the existing trace file will be deleted
on pressing the
Submit
button, and a new, empty trace file will be generated. By
default, it is unchecked.
You can read the log files by clicking on the appropriate hyperlinks (the hyperlinks
work only if the file in question has been created). The following logs can be
viewed:
•
Download trace file
The trace data according to the settings specified for the services.
•
Download saved trace file
Normally, the trace file is saved only in the phone RAM. When the phone
restarts in a controlled manner, the trace file will be saved in permanent
memory.
•
Download upgrade trace file
The trace log created during a software upgrade.
•
Download upgrade error file
The error messages created during a software upgrade. These messages are
incorporated in the syslog file (see Download syslog file underneath).
•
Download exception file
If an exception occurs in a process running on the phone, a message is
written to this file. These messages are incorporated in the syslog file (see
Download syslog file
underneath).
•
Download old exception file
The exception file is stored permanent memory. When the file has reached its
size limit, it will be saved as old exception file, and the current exception file
is emptied for future messages. The old exception file can be viewed here.
•
Download old trace file
The trace file is stored in permanent memory. When the file has reached its
size limit, it will be saved as old trace file, and the current exception file is
emptied for future messages. The old trace file can be viewed here.
•
Download syslog file
Messages from the phone’s operating system, including error and exception
messages.
•
Download old syslog file
Old messages from the phone’s operating system.
•
Download saved syslog file
Saved messages from the phone’s operating system.
•
Download Database file
Configuration parameters of the phone in SQLite format.
•
Download HPT remote service log file
Log data from the HPT service.
