A31003-D3000-M100-02-76A9, 11-2013
OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation
295
Administration
Diagnostics
Administration via WBM
Maintenance > Remote Trace
Related Topics
Related Topics
•
Diagnostics
3.26.14 HPT Interface (For Service Staff)
For special diagnosis and maintenance tasks, the service staff may employ the
HPT tool, which is able to control and observe an OpenScape Desk Phone
remotely. For security reasons, this tool can only be used when a dongle key file
is uploaded to the phone (see
Dongle Key
). This key is accessible to the service
staff only. It is specific for a particular SIP firmware version, but it will also be valid
for previous versions.
There are 2 types of HPT sessions: control session and observation session.
A control session allows for activating phone functions remotely. When a control
session is established, the following changes will occur:
•
The display shows a message indicating that remote service is active.
•
Handset, microphone, speaker, headset, and microphone are disabled.
An observation session allows for supervising events on the phone, like, for
instance, pressing a key, incoming calls or navigating in the menus. Before an
observation session is started, the user is prompted for allowing the observation.
During an observation session, the phone operates normally, including
loudspeaker, microphone and ringer. Thus, the local user can demonstrate an
error towards the service staff that is connected via HPT.
The HPT interface is enabled by downloading the dongle key file to the phone
(see
Dongle Key
). It can be disabled via local menu or WBM. Thereby, the dongle
key file is deleted. To enable the HPT interface again, the file must be downloaded
anew.
The session data is written to a log file on the phone. It can be downloaded from
the Diagnostics > Fault trace configuration menu (see
Fault Trace Configuration
).
Administration via WBM (Disable)
Maintenance > HPT interface
