Unify HiPath 3000 Operating Instructions Manual Download

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114

Using team functions

Requesting and activating work time

You can request/activate work time to ensure you have enough time to wrap up
the last call. Your phone is excluded from call distribution for a set period or until
you log back on.

Open the Program/Service menu

Page 31.

Confirm the option shown.

Select and confirm the option shown

Confirm the option shown.

Select and confirm the option shown.

Turning the night service on and off for UCD

Open the Program/Service menu

Page 31.

Confirm the option shown.

Select and confirm the option shown

[1]

Confirm the option shown.

Select and confirm the option shown.

Display the number of waiting calls

Open the Program/Service menu

Page 31.

Confirm the option shown.

Select and confirm the option shown

[1]

Confirm the option shown.

Destinations

UCD

”Differing display views in a HiPath 4000 environment”

Seite 128

Work on

Work off

Destinations

UCD

UCD night on

UCD night off

Destinations

UCD

Calls in queue

Summary of Contents for HiPath 3000

Page 1: ...OpenStage 40 OpenStage 40 G OpenStage Key Module 40 HiPath 3000 OpenScape Business OpenScape Office Operating Instructions A31003 S2000 U107 14 7619 ...

Page 2: ...e Beschreibungen bzw Leistungsmerkmale die je nach Anwendungsfall nicht immer in der beschriebenen Form zutreffen oder sich durch Weiterentwicklung der Produkte ändern können Eine Verpflichtung die jeweiligen Merkmale zu gewährleisten besteht nur sofern diese ausdrücklich vertraglich zugesichert wurden Liefermöglichkeiten und technische Änderungen vorbehalten Unify OpenScape OpenStage und HiPath s...

Page 3: ... disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health It is a precondition for reuse and recycling of used electrical and electronic equipment For more de...

Page 4: ...to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Software update Product support on the Internet Information and support for our products can be found on the Internet at http www unify com Technical notes current information about firmware updates frequentl...

Page 5: ...ns 13 Group functions 13 Getting to know the OpenStage 14 The user interface of your OpenStage 40 40 G 14 Ports on the underside of the phone 15 Using network ports more efficiently 16 Key module 17 OpenStage Key Module 40 17 OpenStage Key Module 15 18 BLF 19 Keys 20 Function keys 20 Audio keys 20 5 way navigator 21 Programmable sensor keys 22 Dialpad 23 Display 25 Idle mode 25 Telephony dialogs 2...

Page 6: ...iber numbers MSN not for U S 43 Using callback 44 Saving a callback 44 Accepting a callback 44 Viewing and deleting a saved callback 45 Enhanced phone functions 46 Accepting calls 46 Accepting calls via the headset 46 Accepting a specific call for your colleague 46 Using the speakerphone 47 Answering calls from the entrance telephone and opening the door 48 Accepting a call from an answering machi...

Page 7: ... 69 Configuring function keys 69 Overview of functions 70 Programming a procedure key 72 Configuring repdial keys 73 Changing the label 74 Deleting sensor key programming 74 Displaying and assigning call charges 75 Displaying call charges not for U S 75 Displaying call charges for another telephone not for U S 76 Dialing with call charge assignment 76 Privacy security 77 Voice encryption 77 Notes ...

Page 8: ...tions from outside DISA Direct Inward System Access 93 Using functions in ISDN via code dialing keypad dialing 94 Controlling connected computers programs telephone data service 94 Communicating with PC applications over a CSTA interface 95 Controlling relays only for HiPath 3000 96 Sensors HiPath 33x0 35x0 only 96 Paging persons not for U S 96 Phonebooks 97 Personal phonebook 97 Creating a new co...

Page 9: ...ice 117 Ringing group 118 Controlling relays only for HiPath 3000 119 Opening a door 119 Individual phone configuration 120 Adjusting display properties 120 Adjusting the display to a comfortable reading angle 120 Setting contrast 120 Adjusting the brightness 120 Adjusting displays on the Open Stage Key Module 121 Audio 121 Setting the ring tone mode 121 Adjusting audio settings 122 Adjusting the ...

Page 10: ...ing the web interface 129 Administrator Pages 129 User Pages 130 User menu 130 Fixing problems 132 Responding to error messages on the display 132 Contact partner in case of problems 133 Troubleshooting 134 Care and cleaning instructions 134 Labeling keys 134 Local user menu 135 Opening the user menu on the phone 135 User menu display 135 Index 137 Overview of functions and codes alphabetical 141 ...

Page 11: ... optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or programming the OpenStage phone These operating instructions are designed to be simple and easy to understand providing clear step by step instructions for operating the OpenStage phone Administrative tasks are dealt with in a separate manual The Quic...

Page 12: ...oice encryption from software release 2 V1 R2 xxxx This allows you to use your OpenStage to conduct calls without the risk of eavesdropping Voice transmission is encrypted and then decrypted again on the call partner s phone and vice versa If Secure Mode is enabled on your phone consult your administrator and a connection is established to a phone that does not support voice encryption the call is...

Page 13: ...on multi line phones function as trunk keys Æ Page 103 When using a multi line phone to make and receive calls certain particularities must be taken into account Æ Page 104 ff The executive secretary configuration is a special case This is a multi line telephone with special features e g Ring transfer and Pick up call configured especially for executive secretary use Æ Page 103ff Group functions F...

Page 14: ...phone numbers and functions to the programmable sensor keys Æ Page 22 4 You can use function keys when conducting a call to access frequently used functions such as Disconnect Release or to open the Service Menu and mailbox Æ Page 20 5 Audio keys are also available allowing you to optimally configure the audio features of your telephone Æ Page 20 6 The 5 way navigator is a convenient navigation to...

Page 15: ...CD display 40 x 6 characters Illuminated display Programmable sensor keys 6 6 Full duplex speakerphone function Headset 10 100 Mbps Ethernet switch Æ Page 16 1000 Mbps Ethernet switch Æ Page 16 Interface for key modules Wall mounting Power supply PC Network switch Headset Busy lamp field key module Earpi ece Local cable type ...

Page 16: ...rnet switch This means that you can connect a PC to the LAN directly via the phone The option for connecting the telephone and PC must first be activated on the telephone by your administrator Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly OpenStage 40 40 G Network switch PC ...

Page 17: ...e 40 is a key module attached to the side of the phone that provides an additional 12 illuminated programmable keys Like keys on the phone these keys can be programmed and used according to your needs Æ Page 22 You can attach up to two OpenStage Key Module 40 modules to your OpenStage 40 40 G ...

Page 18: ...ditional 18 illuminated keys that can only be programmed for phone numbers Like keys on the phone these keys can be programmed with phone numbers and used according to your needs for labelling see Æ Page 134 You can only attach one OpenStage Key Module 15 to your OpenStage 40 You cannot combine the OpenStage Key Module 15 with the OpenStage Key Module 40 ...

Page 19: ...BLF is delivered with label strips Write functions or names in the white fields on the relevant label strips Alternatively you can use the Key Labeling Tool to conveniently create new label strips You can find this including instructions at http wiki unify com wiki Key_Labelling_Tool Lay the labeled strips on the relevant key fields and place the transparent cover over them rough side up Your Open...

Page 20: ...r phone is flashing your station has been set up as a forwarding destination O Open mailbox with red key LED Æ Page 29 N Open Service Menu with red LED key Æ Page 31 Key Function when key is pressed o Activate deactivate the headset Æ Page 46 p Activate deactivate microphone also for speakerphone mode Æ Page 38 Set volume lower and contrast brighter Æ Page 120 n Turn speaker on off with red key LE...

Page 21: ...to next level You can now access a context menu Open the context menu Press the a key In lists and menus Go back one level or go back to the telephony interface by pressing several times During en bloc dialing Delete character to the left of the cursor Press the d key In lists and menus Scroll down Long press key held down Jump to the end of the list menu Press the b key In lists and menus Scroll ...

Page 22: ...ays on function keys and DSS keys Increase the number of programmable sensor keys by connecting a key module Æ Page 17 You can program all programmable sensor keys except Shift on two levels The Shift key must be configured for this Æ Page 69 and extended key functionality must be active consult your administrator Only external phone numbers and internal phone numbers without LED display can be sa...

Page 23: ...ys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 687837 Multi function keys Character overview depends on the current language setting Function Press and hold Turn ring tone on off Æ Page 123 Turn phone lock on off Æ Page 82 Text input Æ Page 24 Next letter in uppercase Delete character...

Page 24: ...ey before entering new characters Enter the required characters using the dialpad Choose the functions using the d and b keys Confirm with i Example Changing the key label Æ Page 74 Delete Character L1 label Ma Saving Previous Exit Characters entered Save entry Delete character 1 1 Alternatively press the key ...

Page 25: ...ons that appear under the logo inform you about callback requests voice messages and activated call forwarding The right area shows the labels of programmable sensor keys Explanation of the icons Icon Meaning The ring tone is deactivated Æ Page 123 The Do not disturb function is activated Æ Page 78 The phone lock is activated Æ Page 82 You received new voicemail Æ Page 29 Call forwarding is active...

Page 26: ...Æ Page 31 The idle menu may contain the following entries Caller list Forwarding on Lock phone DND on1 Advisory msg on Ringer cutoff on Send message View sent message2 View callbacks3 Phonebook system phonebook HF answerback on Suppress call ID Waiting tone off DISA internal 1 Must be activated by the administrator 2 Only appears when there are messages that the recipient has not yet viewed 3 Only...

Page 27: ...Æ Page 21 When an arrow appears to the right of a selected entry another menu level is available which you can select with the i or c keys Æ Page 21 Appearance during dialing Example You have lifted the handset or pressed the speaker key Appearance during en bloc dialing Example You are entering a number The scope and type of functions offered automatically to you may vary Directory 10 29 Wed 28 N...

Page 28: ...the call on hold You are conducting a call over a secure connection You are conducting a call over a non secure connection Detailed descriptions of the various functions can be found in the sections Basic functions Æ Page 33 and Enhanced phone functions Æ Page 46 Start conference Smith Michael 3 16 100168 Consultation Start transfer Directory Icons indicating call status Call duration Current conn...

Page 29: ...groups In idle mode Æ Page 25 the following signals alert you to the presence of new messages O key LED lights up Display Æ Page 25 Press the mailbox key O Example Voicemail If your telephone is connected to a voicemail system such as Entry Voice Mail the Mailbox key will also light up to alert you to any messages that have arrived To listen to your voicemail follow the instructions on the display...

Page 30: ...he same caller do not automatically generate new entries in the caller list Instead only the most recent time stamp for this caller is updated and its number incremented The caller list is automatically displayed Æ Page 51 in the idle menu Æ Page 26 Information is displayed regarding the caller and the time at which the call was placed Example Callers with suppressed numbers cannot be saved in the...

Page 31: ...ucture comprises several levels The first line in this structure shows the menu currently selected while the second line shows an option from this menu Accessing the menu The Service Menu on your communication system can be accessed in three ways 1 Press the menu key N select the Service Menu first with the d or b keys and then the function and confirm the selected entry with i 2 Press the c key a...

Page 32: ...te maintenance During maintenance the handset microphone loudspeaker and headset are deactivated You are additionally informed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example your administrator can install a monitoring function You can use your phone as normal during monitoring However you will first be informed about ...

Page 33: ...t tone beep every six seconds If information on the calling party name phone number is transmitted it will appear on the graphic display Accepting a call via the handset The phone rings The caller appears on the screen Pay attention to the notes on voice encryption Æ Page 77 Lift the handset if nec or Adjust the call volume Keep pressing the key until the desired volume is set Please read the intr...

Page 34: ... the screen Pay attention to the notes on voice encryption Æ Page 77 n Press the key shown The LED lights up or Confirm the option shown The speakerphone function is activated if nec or Adjust the call volume Keep pressing the key until the desired volume is set Ending the call n Press the key shown The LED goes out or s Press the key shown Accepting a call via the headset Prerequisite A headset i...

Page 35: ...switch to speakerphone mode n Press the key shown Replace the handset Proceed with your call if nec or Adjust the call volume Keep pressing the key until the desired volume is set Switching to the handset Prerequisite You are conducting a call in speakerphone mode Lift the handset n The key LED goes out Proceed with your call Open listening during a call You can let other people in the room join i...

Page 36: ...rnal calls Enter the external code and the phone number Pay attention to the notes on voice encryption Æ Page 77 The other party answers with speaker Lift the handset or On hook dialing Speakerphone mode The called party does not answer or is busy n Press the key shown The LED goes out Your system may also be programmed so that you have to press the internal key before you dial the internal number...

Page 37: ... attention to the notes on voice encryption Æ Page 77 Redialing a number The last ten external phone numbers dialed are stored automatically You can redial them simply by pressing a key Displaying and dialing saved station numbers Press the key shown Keep selecting and confirming the option shown until the phone number you want appears Select and confirm the option shown Pay attention to the notes...

Page 38: ...age currently not possible is displayed e g in the case of recalls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the handset microphone or the handsfree microphone You can also switch on the handsfree microphone to answer an announcement via the telephone speaker speaker call Æ Page 47 Pre...

Page 39: ...ption shown Leaving a conference Select and confirm for more information on conferences see Æ Page 63 Transferring a call If the person you are speaking to wants to speak to another colleague of yours you can transfer the call to that colleague Confirm the option shown j Enter the number of the party to whom you want to transfer the call Announce the call if necessary Replace the handset or Select...

Page 40: ...l as the phone number and possibly also the forwarding destination name are displayed Deactivating call forwarding r Press the key shown or c Open the idle menu Æ Page 26 Select and confirm the option shown When call forwarding is active a special dial tone sounds when you lift the handset If DID DTMF is active consult your administrator you can also forward calls to this destination Destinations ...

Page 41: ...j Enter the destination number Enter the internal station number for internal destinations Enter the external code and the external station number for external destinations Confirm the option shown Deactivating call forwarding no reply N Open the Program Service menu Æ Page 31 Confirm the option shown Select and confirm the option shown Confirm to deactivate and delete the forwarding destination o...

Page 42: ...ion shown if nec If a phone number is already entered Confirm the option shown j Enter the destination number Confirm the option shown Deactivating call forwarding deleting a destination N Open the Service Menu Æ Page 31 Confirm the option shown Select and confirm the option shown Confirm to deactivate and delete the forwarding destination or Select and confirm to return to idle mode and not deact...

Page 43: ...home phone after business hours N Open the Service Menu Æ Page 31 Confirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm the option shown or Select and confirm the option shown j Enter your DID number j Enter the destination number without the external code Confirm the option shown Deactivating call forwarding Select and confirm the option shown...

Page 44: ...nducted another call Saving a callback Prerequisite You have reached a busy line or no one answers Confirm the option shown Accepting a callback Prerequisite You have saved a callback Z Your telephone rings and the following message appears on the display Callback Lift the handset or n Press the key shown The LED lights up or Select and confirm the option shown You hear a ring tone Pay attention t...

Page 45: ...he option shown1 Select and confirm to display additional entries Deleting a displayed entry Confirm the option shown Ending retrieval Select and confirm the option shown or N Press the key shown The LED goes out or n Press the key shown The LED goes out View callbacks 1 Differing display views in a HiPath 4000 environment Æ Seite 128 Next callback Delete Exit ...

Page 46: ...elephone ring N Open the Service Menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown1 The called party appears on the display if nec Select and confirm until the name number of the required subscriber is displayed Confirm the option shown or j If you know the number of the telephone that is ringing enter it directly or T Press the flashing key Pay attention to th...

Page 47: ...rm your selection and answer the call or p Press the key and answer Enabling and disabling handsfree answerback c Open the idle menu Æ Page 26 Select and confirm the option shown or Select and confirm the option shown Mute off If handsfree answerback is enabled see below you do not need to switch on the microphone you can answer directly You can answer immediately in speakerphone mode If handsfree...

Page 48: ...elephone immediately or Lift the handset after more than thirty seconds j Dial the entrance telephone number Opening the door from your telephone during a call from the entrance telephone Confirm the option shown Opening the door from your telephone without calling the entrance telephone N Open the Service Menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown j Dia...

Page 49: ...t a doorbell ring Deactivating the door opener N Open the Program Service menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown Accepting a call from an answering machine If an answering machine is connected to your system consult your administrator and you have programmed the answering machine s internal number on a key Æ Page 69 you can accept the call from the a...

Page 50: ...r the external code and the phone number Dialing entered displayed numbers Lift the handset or Confirm the option shown1 Correcting numbers entered Select and confirm the option shown The last digit entered in each case is deleted j Enter the required digit s Canceling en bloc sending Select and confirm the option shown or n Press the key shown The LED goes out Call 1 Pay attention to the notes on...

Page 51: ...led view of a call Prerequisite You have retrieved the caller list and the required entry is selected c Press to view detailed information see the example on Æ Page 30 Select and confirm the option shown for a detailed view of further entries Dialing a station number from the caller list Prerequisite You are viewing detailed information on an entry Confirm the option shown Pay attention to the not...

Page 52: ...gured for your system Prerequisite Names have been assigned to the station numbers stored in the system Lift the handset or n Press the key shown The LED lights up or c Open the idle menu Æ Page 26 Confirm the option shown if nec If several phonebooks have been configured Confirm the option shown The first entry is displayed on the screen or Press the relevant key to select the next previous entry...

Page 53: ...everal phonebooks have been configured Select and confirm the option shown j Enter the name you wish to search for using the dialpad max 16 characters Æ Page 23 Partial entries are accepted for example Mei for Meier if nec If configured consult your administrator you can also search for last name and first name To separate last name and first name by a space enter 0 Partial entries are accepted fo...

Page 54: ...ing characters Select and confirm the option shown For further procedure see above If too many names are found If more than the maximum of 50 names are found corresponding to your query only an incomplete list of results can be displayed You can view these results select any of the names or change the search e g narrow the search by entering more characters Confirm to view the incomplete list For ...

Page 55: ...gram Service menu Æ Page 31 Select and confirm the option shown 1 Press the key shown j Press the required speed dial key Pay attention to the notes on voice encryption Æ Page 77 Configuring a speed dial key You can program the keys 0 to 9 with ten frequently used phone numbers N Open the Program Service menu Æ Page 31 Confirm the option shown Select and confirm the option shown 1 Press the key sh...

Page 56: ... through a loudspeaker if connected consult your administrator or to an internal user with a system telephone without any action on their part N Open the Program Service menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown1 j Enter the phone number Change Delete Exit Calls g Speaker call 1 Differing display views in a HiPath 4000 environment Æ Seite 128 Responding...

Page 57: ...ystem automatically sets up a connection to a preset internal or external destination Lift the handset Depending on the setting the connection is either set up immediately or only after a preset period of time hotline after a timeout Reserving a trunk If configured consult your administrator you can reserve an occupied line for yourself When the line is free you receive a call and a note on the di...

Page 58: ... for your telephone The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a b T R port You can also use your system telephone as a dialing aid for other telephones Dialing aid on the S0 bus On the PC select a destination and start dialing The speaker on your telephone is switched on Lift the handset when the other party answers Dialing aid at the a b T R port...

Page 59: ...pprox every six seconds Ending the first call and answering the waiting call Replace the handset Your telephone rings Pay attention to the notes on voice encryption Æ Page 77 Answer the second call Lift the handset Placing the first call on hold and answering the second call Select and confirm the option shown Pay attention to the notes on voice encryption Æ Page 77 You are connected to the second...

Page 60: ...ox every six seconds for second calls A single special dial tone then alerts you to the waiting call Activating the call waiting tone c Open the idle menu Æ Page 26 Select and confirm the option shown Deactivating the call waiting tone c Open the idle menu Æ Page 26 Select and confirm the option shown Saving a number You can save your call partner s station number for subsequent redialing from the...

Page 61: ... park position number you entered is not displayed it is already in use enter another one Retrieving a parked call Prerequisite One or more calls have been parked The phone is idle N Open the Program Service menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown1 0 9 Enter the park position number you noted earlier If the park position number you enter is not in use...

Page 62: ...Replace the handset or press the key shown Depending on the configuration this may be necessary so other members can also pick up the call on hold Picking up a call on hold Prerequisite One or more calls are on hold The phone is idle N Open the Program Service menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown or S If the Retrieve key Æ Page 69 is available pres...

Page 63: ...ion shown j Call the new party Announce the conference Select and confirm the option shown Removing parties from the conference You are connected to a conference and wish to disconnect one of the participants Select the user you want c Press the key shown Confirm the option shown You can only add parties to or remove them from a conference if you initiated the conference Start conference Conferenc...

Page 64: ...or Ending a conference Confirm the option shown Select and confirm the option shown or Replace the handset if this feature is configured consult your administrator Removing the central office party from the conference Confirm the option shown Select and confirm the option shown Conference g 01 39 Leave conference Conference g 01 39 End conference Conference g 01 39 Drop last conf party ...

Page 65: ...figured Æ Page 69 S Press the Recording key The LED lights up You and the other party hear an announcement that recording has started and as long as recording is still running you hear an acoustic signal approx every 15 seconds Stopping recording R Press the illuminated Recording key The LED goes out Listening to a recording Playback of the recording depends on the voice recording system used see ...

Page 66: ...is party Replace the handset or Select and confirm the option shown1 Sending a trunk flash To activate ISDN type services and features through the network carrier s analog trunks or those of other communication platforms such as consultation hold you must send a signal to the trunks before dialing the service code or telephone number Prerequisite You have set up an external connection N Open the P...

Page 67: ...igured consult your administrator Prerequisite You have dialed an internal number and hear a busy signal It is important that you reach the called party Select and confirm the option shown The called party and person to whom this party is talking hear an alerting tone every two seconds If the called party has a system telephone with display the following appears on the screen Override Number or na...

Page 68: ...andard night answer service or j Enter the destination number temporary night answer service Confirm the option shown Deactivating Select and confirm the option shown The administrator can also configure an automatic night answer service The automatic night answer service activates at specific times for your telephone depending on how it is programmed You can deactivate the automatic night answer ...

Page 69: ...irm the option shown if nec Select and confirm the option shown Some functions e g with Call forwarding can be saved even if they are incomplete This means that when later initiating the function by pressing the button further inputs are required Confirm the option shown or Select and confirm the option shown The label appears automatically and cannot be changed for the Shift key It can be changed...

Page 70: ...se S Saved function is not activated R Saved function is activated Callback S You have no entry for callback R You have an entry for callback Repdial key internal Direct station select S Party not on a call R Party is on a call or has activated DND T Flashing quickly I m being called please accept Flashing slowly another party is being called and has not yet accepted the call Call key General call...

Page 71: ...shing slowly callers waiting certain number is reached Data I O service S No connection to an application R Active connection to an application T Flashing slowly connection to an application is temporarily interrupted The following functions programmed on keys do not have a LED function Repdial key external Procedure key Trace call Speed dial Clear Lock all phones Send message Directory 1 internal...

Page 72: ...ion shown Select and confirm the option shown j Enter procedure Example 67 231 123456 67 Code for associated dialing 231 Number of the phone for which the call should be made 12345 The number to be dialed if nec S Press the Pause key to enter pauses a P appears on the display Confirm the option shown or If you make a mistake Select and confirm the option shown This deletes all numbers entered Conf...

Page 73: ... 31 Select and confirm the option shown S Press the key shown Confirm the option shown if nec Select and confirm the option shown Confirm the option shown Confirm the option shown j Enter the phone number If you make a mistake a Press this key This deletes all entered digits Confirm the option shown or Select and confirm the option shown or Select and confirm to assign the label Æ Page 74 Assign t...

Page 74: ...ption shown j Enter text via the dialpad max 12 characters Æ Page 24 Select and confirm to reset to the default label Confirm to apply the changes or Select and confirm to reject the changes made Confirm the option shown Deleting sensor key programming Deleting a function phone number label S Press and hold the required sensor key Select and confirm the option shown You cannot change the labels on...

Page 75: ...erator free external calls are also displayed The message Free of Charge appears on the screen either before or during the call If the cost indication facility has not been installed the display will show the dialed number and or the duration of the telephone call For all calls and for the last call Connection charges for the last chargeable call made are displayed first After five seconds the acc...

Page 76: ...ption shown or Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown Dialing with call charge assignment You can assign external calls to certain projects Prerequisite Your administrator has defined account codes for you N Open the Program Service menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown1 j En...

Page 77: ...You will then receive a warning tone and or a message on the display when you accept a call accept a consultation call or are connected to a conference and the connection to a call partner is unencrypted Notice about an encrypted connection A closed padlock icon appears next to the subscriber ID Notice about an unencrypted connection An open padlock icon appears next to the subscriber ID Please se...

Page 78: ...not wish to take calls you can activate do not disturb Internal callers hear the busy tone external callers are connected to another phone which you can specify consult your administrator Activating c Open the idle menu Æ Page 26 Select and confirm the option shown Activating c Open the idle menu Æ Page 26 Confirm the option shown Ringer cutoff on 1 Differing display views in a HiPath 4000 environ...

Page 79: ...es you call The feature remains active until you deactivate it Activating c Open the idle menu Æ Page 26 Select and confirm the option shown Deactivating c Open the idle menu Æ Page 26 Select and confirm the option shown Suppress call ID Restore caller ID Your administrator can activate deactivate caller ID suppression for all phones ...

Page 80: ...tivating the telephone to be monitored N Press the illuminated key The LED goes out or Replace the handset Monitoring the room j Enter the internal station number of the phone located in the room that you wish to monitor Trace call identifying anonymous callers not for U S You can identify malicious external callers You can record the caller s phone number during a call or for up to 30 seconds aft...

Page 81: ...ord Select and confirm the option shown Select and confirm the option shown j Enter the current password at least six characters and confirm your entry Select and confirm the option shown j Enter the new password at least six characters and confirm your entry Select and confirm the option shown j Enter and confirm the new password once more Select and confirm the option shown User f Change user pa...

Page 82: ... icon in the status bar on the display Æ Page 25 Locking the phone Hold down the key shown or c Open the idle menu Æ Page 26 Select and confirm the option shown j Enter code telephone lock Æ Page 83 The lock icon appears on the status bar Æ Page 25 Unlocking the phone Hold down the key shown or c Open the idle menu Æ Page 26 Select and confirm the option shown j Enter code telephone lock Æ Page 83...

Page 83: ...option shown Saving your PIN code Enter a PIN code to use the functions for protecting your phone against unauthorized use Æ Page 82 for using another telephone like your own Æ Page 88 You can save this code N Open the Program Service menu Æ Page 31 Select and confirm the option shown Confirm the option shown1 j Enter the current five digit code If you have not yet set a code use 00000 the first t...

Page 84: ...ice menu Æ Page 31 Select and confirm the option shown j Enter a 4 digit time such as 0905 for 9 05 9 05 a m or 1430 for 14 30 2 30 p m if nec 2 or 7 If the selected language is US English Æ Page 127 you can enter the code 2 for am or 7 for pm default am Confirm the option shown or Select and confirm the option shown Confirm the option shown Deleting and checking a saved appointment N Press the ke...

Page 85: ...ion shown j Enter the internal station number of the recipient or group Select predefined text can be changed by the administrator and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding message or Select and confirm the option shown j Enter message up to 24 characters Æ Page 23 Confirm the option shown Reminder at 1200 If you do not answer the timed rem...

Page 86: ... Viewing and editing incoming messages Pay attention to the notes on Æ Page 29 O The LED lights up Press the key shown The sender s caller ID appears in the first line on the display see the example on Æ Page 29 Confirm the option shown The text message appears on the display Viewing the transmission time Confirm the option shown Call sender Select and confirm the option shown Deleting messages Se...

Page 87: ...the administrator and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding message or Select and confirm the option shown j Enter message up to 24 characters Æ Page 23 Confirm the option shown Deleting advisory messages c Open the idle menu Æ Page 26 Confirm the option shown or R When the Advisory message key is available Æ Page 69 the LED lights up Press...

Page 88: ...ashing quickly The limit has been exceeded overload Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call N Open the Program Service menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown1 j Enter the number of the other user j Enter the other user s code Æ Page 83 if nec If the other user h...

Page 89: ...on your OpenStage S Press the Mobile Login key or If a key is not configured j Enter the code for Mobile Login Log on see Æ Page 141 You see the prompt New number j Enter the mobile phone number You are prompted to enter the Code for nnn e g 834 if nec j Enter the password and confirm or Press the key shown or Confirm the option shown The logon procedure begins Your mobile phone number will appear...

Page 90: ...og off successful is output on the first guest telephone The second guest telephone is now blocked You can now use the second guest telephone in the same way as the first one Logging off from the guest telephone S Press the Mobile Login key or If a key is not configured j Enter the code for Mobile Login Log off see Æ Page 141 The logoff procedure begins The guest telephone is now available again w...

Page 91: ... Resetting services and functions system wide cancelation for a telephone A general reset procedure is available for initiated functions The following functions are deleted if enabled Forwarding on Advisory msg on Ringing group on Hunt group off Suppress call ID Waiting tone off DND on Ringer cutoff on Received messages View callbacks N Open the Program Service menu Æ Page 31 Select and confirm th...

Page 92: ...81 Æ Page 110 Leave an advisory message code 69 69 Æ Page 87 Group call code 85 85 Æ Page 110 Reset services and functions code 0 Æ Page 91 Control relays code 90 90 Æ Page 96 Night answer code 44 44 Æ Page 68 Timed reminders code 46 46 Æ Page 84 N Open the Program Service menu Æ Page 31 Select and confirm the option shown j Enter the internal station number of the phone for which you wish to acti...

Page 93: ...b code 97 97 Æ Page 78 Ringer cutoff code 98 98 Æ Page 78 Dial using speed dial code 7 Æ Page 55 Associated service code 83 Æ Page 92 Prerequisite Your phone supports tone dialing DTMF or you can switch your phone to tone dialing The phone is not connected to the system j Establish a connection to the system Enter the station number consult your administrator j Wait for the continuous tone if nece...

Page 94: ...tion systems from your telephone Prerequisite You have set up a connection N Open the Program Service menu Æ Page 31 Select and confirm the option shown For entering data you are guided by the connected computer However depending on the configuration consult your administrator you have to enter your data in one of the following ways Input in en bloc mode 0 9 Enter data Complete entry or Confirm th...

Page 95: ...a I O key Key programming Æ Page 69 j Enter the three digit ID for the application you wish to control 0 9e Use the relevant keys to communicate with the application Temporarily interrupting communication with the application The phone rings You accept the call T The Data I O key flashes Communication with the application was automatically interrupted Resuming communication with the application T ...

Page 96: ... message on the screen Paging persons not for U S If radio paging equipment PSE is connected to your system consult your administrator you can locate people via their pocket receivers Pocket receivers signal a call request to the person you want to page This person can then answer the page at the nearest phone Paging persons To ensure that you can be found you must have enabled a ringing group Æ P...

Page 97: ...s Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact z You can edit contacts more conveniently via the web interface Æ Seite 134 N Open the menu Æ Page 31 Select and confirm to open the local phonebook Select and confirm the relevant entry Select and confirm the option shown Select and confirm for example the Last name field j Change and confir...

Page 98: ...own Confirm the option shown or Select and confirm to cancel the process Deleting all contacts z You can delete contacts more conveniently via the web interface Æ Seite 134 N Open the menu Æ Page 31 Select and confirm to open the local phonebook Select and confirm the option shown Confirm the option shown or Select and confirm to cancel the process Personal f Niels Bohr f Delete f Delete f Cancel ...

Page 99: ...name found with the initial letter K is displayed after a short time If you are looking for a name that begins with Kr also enter the second letter in the search field The first name with the initial letters Kr is displayed You can also browse the phonebook with the navigation keys until you reach the required party Æ Seite 17 Personal f Merkel Angela f U J L5 Abc K Kirsch Erika f UK 5 p q s7ß abc...

Page 100: ... and confirm to open the company wide Corporate directory Select and confirm the option shown The following 11 search fields can be used Last name First name Office 1 Office 2 Mobile Home Company Address 1 Address 2 Professional role E mail Select and confirm the required search field e g Last name j Enter a search text If you for example only enter the first letter of the last name all entries wi...

Page 101: ...ion shown You can now enter new search criteria for a search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the output list Select and confirm the option shown You may choose between the following criteria No qualifier Job function Address 1 Email Business 1 Mobile Business 2 Private Company Address 2 bdi Select and confirm the desired ...

Page 102: ... second and other letters The key is used to switch between letters and numbers The keys are used to delete individual characters again You can control the search individually by entering extended characters To select extended characters first press the key Rule list You enter this character by selecting it in the extended characters Corporate f U E n t e r t h e n a m e Abc UK J L5 Abc K Kirsch E...

Page 103: ...er Your primary line which is configured on another telephone simultaneously functions as the secondary line on that telephone Line utilization Private line A line that is used by a single telephone This line cannot be used as a secondary line by another telephone Shared line A line that is configured on multiple telephones The line status is displayed for all telephones that share this line if co...

Page 104: ...h the trunk keys Prerequisite Your phone rings and or a trunk key flashes quickly if nec T Press the trunk key that is flashing quickly not necessary for automatic trunk seizure prime line is not active Lift the handset or On hook dialing Speakerphone mode Dialing with trunk keys if nec S Press the free trunk key you wish to use to establish the connection not necessary for automatic trunk seizure...

Page 105: ...the flashing line key The first call party is on hold on the other trunk T Press the trunk key that is flashing slowly The second call party is on hold You can switch between lines as often as you wish Press the trunk key flashing slowly each time MULAP conference release If configured consult your administrator you can program a sensor key on your phone with the function MULAP Privacy Release Æ P...

Page 106: ...e answered or T LED on the DSS keys is flashing slowly a caller is trying to reach another member of your team who has not yet answered Using DSS keys to answer calls Prerequisite Your telephone rings or the DSS key flashes if nec T Press the flashing DSS key This is not necessary if you are called directly DSS key flashes quickly Lift the handset or On hook dialing Speakerphone mode Calling a tea...

Page 107: ...our group N Open the Program Service menu Æ Page 31 Select and confirm the option shown Select and confirm the option shown or S If available press the CFW MULAP key You have programmed a key with the incomplete CFW MULAP function excluding the call forwarding type and destination Æ Page 69 S Press the required line key or j Enter the required trunk number Select and confirm the option shown or Se...

Page 108: ... If available press the CFW MULAP key Understanding LED messages of the CFW MULAP S The LED on the CFW MULAP key is off call forwarding is not active for this trunk or R The LED on the CFW MULAP key lights up call forwarding is active for this trunk or T The LED on the CFW MULAP key flashes slowly the trunk is the destination of call forwarding Destinations g Forward Line Off If you have activated...

Page 109: ...e is a sensor key programmed with the function Ring Transfer on your phone The default label is Ring xfer Activating S Press the Ring xfer key The LED lights up or N Open the Program Service menu Æ Page 31 Select and confirm the option shown S Press the required line key or j Enter the required trunk number Deactivating R Press the Ring xfer key The LED goes out or N Open the Program Service menu ...

Page 110: ... are programmed on trunk keys Æ Page 103 Each station in the group can still be reached via its own station number You can activate and deactivate the audible signal for a hunt group group call or individual trunks in a group including executive secretary If the LED on a programmed Group call key is illuminated Æ Page 69 this means that the audible tone was activated for at least one group c Open ...

Page 111: ...he option shown 1 The audible tone for the group trunk displayed is deactivated or Select and confirm the option shown 1 The audible tone for the group trunk displayed is activated or Select and confirm the option shown1 The audible tone for all groups and trunks is deactivated or Select and confirm the option shown 1 The audible tone for all groups and trunks is activated Leave group Join group 3...

Page 112: ...t receives the call Saving displaying and deleting telephones for the ringing group N Open the Program Service menu Æ Page 31 Confirm the option shown Select and confirm the option shown1 Follow the display prompts enter the internal station number Removing all telephones in a call ringing group Select and confirm the option shown Pickup group Special features must be taken into consideration if y...

Page 113: ...hown Select and confirm the option shown1 Confirm the option shown or Select and confirm the option shown j To log on enter your identification number Agent Consult your administrator to find out what it is Logging on and off during your shift N Open the Program Service menu Æ Page 31 Confirm the option shown Select and confirm the option shown 1 Confirm the option shown or Select and confirm the ...

Page 114: ...irm the option shown Turning the night service on and off for UCD N Open the Program Service menu Æ Page 31 Confirm the option shown Select and confirm the option shown 1 Confirm the option shown or Select and confirm the option shown Display the number of waiting calls N Open the Program Service menu Æ Page 31 Confirm the option shown Select and confirm the option shown 1 Confirm the option shown...

Page 115: ...of a hunt group group call Æ Page 110 in another HiPath 3000 OpenScape Business or OpenScape Office MX LX c Open the idle menu Æ Page 26 Select and confirm the option shown j Enter the DISA call number of the other HiPath 3000 OpenScape Business or OpenScape Office MX LX i or Confirm your entry j Enter the DISA station number of your phone i or Confirm your entry Confirm the option shown or Select...

Page 116: ...X i or Confirm your entry j Enter the DISA station number of your phone i or Confirm your entry Activating c Open the idle menu Æ Page 26 Select and confirm the option shown Confirm the option shown or Select and confirm the option shown or Select and confirm the option shown j Enter the destination phone number Confirm the option shown Deactivating c Open the idle menu Æ Page 26 Select and confir...

Page 117: ...000 OpenScape Business or OpenScape Office MX LX to which the night answer phone is connected i or Confirm your entry j Enter the DISA station number of the phone you wish to use to activate deactivate night answer i or Confirm your entry Activating c Open the idle menu Æ Page 26 Select and confirm the option shown j Enter the destination number temporary night answer service Select and confirm th...

Page 118: ...onfirm the option shown Select and confirm the option shown Confirm the option shown or Select and confirm the option shown or Select and confirm then follow the operating instructions j Enter the phone number Select and confirm the option shown Confirm the option shown Select and confirm the option shown Removing all telephones in a call ringing group c Open the idle menu Æ Page 26 Select and con...

Page 119: ...option shown 1 4 Enter the relay Opening a door If this feature is configured consult your administrator you can also activate the door opener Æ Page 48 in other HiPath 3000 OpenScape Business or OpenScape Office MX LX communication platforms c Open the idle menu Æ Page 26 Select and confirm the option shown j Enter the DISA station number of the HiPath 3000 OpenScape Business or OpenScape Office ...

Page 120: ...lect and confirm the option shown or Keep pressing the key until the desired contrast is set i Save Adjusting the brightness You can adjust the brightness freely from the user menu z You can also configure the following setting via the web interface Æ Seite 134 N Open the menu Æ Page 31 Select and confirm the option shown if nec j Enter and confirm the user password Select and confirm the option s...

Page 121: ...th the system sends the ring tone type and the dependent ring tone which you can adjust subsequently Æ Page 122 If Local ringer is selected the system sends the ring tone type and you select which ring tone is required for the respective ring tone type in the Local ringers menu Æ Page 123 z You can also configure the following setting via the web interface Æ Seite 134 N Open the menu Æ Page 31 Sel...

Page 122: ...me Keep pressing the key until the desired volume is set i Save Adjusting the ringer pitch or Press one of the keys shown in idle mode Æ Page 25 Select and confirm the option shown or To adjust the ringer pitch Keep pressing the keys until the desired pitch is set i Save Adjusting the attention ring volume If you are part of a team with trunk keys other calls can be signaled acoustically in the te...

Page 123: ...ring tones Selecting and configuring the call type The ring tone mode Local ringer is set Different ring tone types are sent by the OpenScape Business HiPath 3000 Not all of the following types will necessarily be used in your system configuration Internal External Attention Select the required call type and adjust to suit your requirements z You can also configure the following setting via the we...

Page 124: ...onfirm the selected setting Select and confirm the option shown Setting headset port use Here you set whether you are using a wired or cordless DECT headset z You can also configure this setting via the web interface Æ Seite 134 N Open the menu Æ Page 31 Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Sel...

Page 125: ...l z You can also configure this setting via the web interface Æ Seite 134 N Open the menu Æ Page 31 Confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the En block dialing option Select and confirm the setting 1 you want in the context menu Activated or Deactivated Select and confirm the option shown ...

Page 126: ... browser and is used to call the web interface of the phone in the browser LAN PC byte input The network or PC interface data packets received are illustrated dynamically as columns LAN PC byte output The network or PC interface data packets sent are illustrated dynamically as columns LAN PC autonegotiated Yes No Displays whether the network or PC interface data transfer rate is set to automatic Y...

Page 127: ... all LEDs on the phone and on the key module flash your station number is displayed all pixels are active on the display the ring tone is audible Checking the key assignment You can check the key assignment on your phone to determine which functions are assigned to which keys N Open the Program Service menu Æ Page 31 Select and confirm the option shown S Press any key The key assignment is display...

Page 128: ... OpenScape Offic edisplay HiPath 4000 display Description Program Service Service menu Æ Page 31 Transfer Transfer Æ Page 39 Æ Page 66 View callbacks Show callback destinations Æ Page 45 Pickup directed Directed pickup Æ Page 46 Caller list Call list log Æ Page 51 Use speed dialing Use speed dialing Æ Page 55 Change speed dial Speed dial Call waiting trm Second call release Æ Page 60 Call wait trm...

Page 129: ... lets you configure settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For further information consult your administrator or refer to the administration manual For more information about the IP address the web interface address and how to connect the telephone to the network refer to the section entitled Network in...

Page 130: ...Login Log in to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update the values Logout Log out from the phone User menu You can also configure the following settings via the user menu on the phone User Pages User login Authentication Old password User password V Æ Page 81 Confirm password Ringer Ringer mode V Æ Page 121 HiPath Local rin...

Page 131: ...pported by HiPath 3000 Outgoing calls Block dialling V Æ Page 125 Phone Display VÆ Page 120 Display Einstellungen Display brightness 3 2 1 Standard 1 2 3 Phonebook Contact list V Æ Page 97 New contact V Æ Page 97 Last name First name Number Delete all contacts V Æ Page 98 Confirm delete ...

Page 132: ... again later Possible causes Dialed your own station number Possible reactions Enter correct station number Possible causes The system currently has no free space for external station numbers Possible reactions Try again later Possible cause 1 If Clear other level appears on the menu you tried to program a function or internal station number with LED on a key that is already programmed on the seco...

Page 133: ...ber on a key that is already programmed with an internal phone number with LED display Possible reactions Confirm Clear LED support to save the station number The existing internal station number remains on the other level without LED display Contact partner in case of problems Consult your administrator if a fault persists for more than five minutes for example ...

Page 134: ...penetrating fluids can lead to malfunctions or may damage the device Clean the phone with a soft and slightly damp cloth Do not use substances such as alcohol chemicals household cleaners or solvents as these substances can lead to surface damage or cause the coating to peel Labeling keys The following options are available for labeling keys of the OpenStage Key Module 15 Æ Page 18 with the functi...

Page 135: ...nges are usually confirmed using the Save exit option or discarded using the Exit no save option User Ringer Local ringers Æ Page 123 1 Internal Options Save exit Name Internal Ringer sound Ring file Pattern melody 2 Pattern sequence 2 2 External Options Save exit Name External Ringer sound Ring file Pattern melody 2 Pattern sequence 2 3 Attention Options Save exit Name Attention Ringer sound Ring...

Page 136: ... Æ Page 120 Helligkeit Change user password Current password Æ Page 81 New user password Confirm password Options Save exit Network information Options Exit Phone address Æ Page 126 Web address IP address LAN RX LAN TX PC RX PC TX LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down Back ...

Page 137: ...erring 39 106 Transferring after announcement 66 Using DSS keys in a team 106 Call charge assignment 76 Call charges For another phone 75 For your phone 75 Call duration 75 Call forwarding 40 In the event of telephone failure 42 MSN in CO 43 Call list 30 Call request 30 Call volume 33 122 Call waiting 67 Accepting 59 Tone off 60 Call waiting tone on off 60 Callback 44 Caller ID suppression 79 Call...

Page 138: ...ting number 50 En bloc dialing 50 Entrance telephone 48 External code 36 F Fax details 91 Forwarding 40 Multiple subscriber number MSN 43 Forwarding MSN in CO 43 Forwarding multiple subscriber number MSN 43 Function keys 20 Functions For another phone on off 92 Programming a key 69 Resetting 91 Using from externally 93 G General information 11 Graphic display 25 Group call 110 H Handsfree answerba...

Page 139: ... Overload indication 88 Override 67 P Parking a call 61 Personal identification number 83 Phone Locking 82 Locking another 83 Locking unlocking 82 Locking unlocking centrally 83 Testing 127 Using another phone like your own 88 Phone settings 120 Pickup call 46 112 PIN 83 PIN saving 83 Primary line 103 Private line 103 Procedure Programming a key 72 Program Service menu 31 Programmable sensor key 2...

Page 140: ...c 55 DTMF tone dialing 65 System speed dialing 55 System wide cancelation 91 T Telephone data service 94 Telephone maintenance 134 Telephone test 127 Temporary phone 88 Testing the phone s functionality 127 Testing the telephone 127 Three party conference 39 Timed reminder 84 Timed reminder answering 85 Toggle connect 39 In the team 105 Tone dialing 65 Trace call 80 Transferring call 39 106 After ...

Page 141: ...ice Menu N Æ Page 31 With Press Code Call waiting Waiting tone off Waiting tone on Call wait trm on Call wait trm off 55 87 87 490 490 X X X X X Headset Answer call X Reject calls Release X Caller list Save number 82 82 X X DND on DND off 97 97 X X Uniform Call Distribution Log on Log off Available Not available Work on Work off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404...

Page 142: ...85 85 85 85 X X X X Hotline Send message View sent message View messages Mailbox 68 68 68 X X X X Keypad dialing 503 Conference Start conference Adding a party End conference View conf parties Remove party Drop last conf party 3 3 491 X Show call charges own phone Query call charges third party phone 65 X X Use speed dialing Change speed dialing station 7 92 X X Reserve trunk X Toggle connect 2 X ...

Page 143: ...te 58 58 X Suppress call ID Restore caller ID 86 86 X X Temporary MSN not for U S 41 X Ring Transfer On Ring Transfer Off 502 502 X X Ringing group on Ringing group off 81 81 X X Ringer cutoff on Ringer cutoff off 98 98 X X Control Relay On only for HiPath 3000 Control Relay Off only for HiPath 3000 90 90 X X Trunk flash 51 X Select language 48 Lock phone Unlock phone Change PIN 66 66 93 X X Direc...

Page 144: ...ng Pickup directed Pickup group Picking up a call 59 57 X X Forwarding on 1 all calls 2 external calls only 3 internal calls only Forwarding off CFNR on CFNR off Trunk FWD on Trunk FWD off 1 11 12 13 1 495 495 64 64 X X X X X X X X X Redial X Retrieve line 63 X Lock all phones 943 X Functions display Interact ively Via the Service Menu N Æ Page 31 With Press Code ...

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