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Troubleshooting Procedures

2-8 [CONFIDENTIAL] TECRA M11/Satellite Pro S500M Series Maintenance Manual (960-813)

2.2 Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:



Ask him or her to enter the password if a password is registered.



Verify with the customer that Toshiba Windows is installed on the hard disk. Non-
Windows operating systems can cause the computer to malfunction.



Make sure all optional equipment is removed from the computer.

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Summary of Contents for Satellite Pro S500M Series

Page 1: ... CONFIDENTIAL Toshiba Personal Computer TECRA M11 Satellite Pro S500M Series Maintenance Manual First edition April 2010 TOSHIBA CORPORATION File Number 960 813 ...

Page 2: ...eeding computers and manuals are subject to change without notice Therefore Toshiba assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation Intel Intel SpeedStep Intel Core Celeron and Centri...

Page 3: ...g indicates the existence of a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety hazards Toshiba ...

Page 4: ...s how to diagnose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD module Board layout Pin assignments Keyboard scan character codes Key layout Wiring diagrams BIOS...

Page 5: ...bol as it appears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third...

Page 6: ...1 3 3 5 inch Floppy Disk Drive USB External 1 20 1 4 2 5 inch Hard Disk Drive 1 21 1 5 Optical Drive ODD 1 23 1 5 1 DVD ROM Drive 1 23 1 5 2 DVD Super Multi Drive 1 24 1 6 Keyboard 1 26 1 7 TFT Color Display 1 27 1 7 1 LCD Module 1 27 1 8 Power Supply 1 29 1 9 Batteries 1 32 1 9 1 Main Battery 1 32 1 9 2 Battery Charging Control 1 33 1 9 3 RTC battery 1 34 1 10 AC Adapter 1 35 ...

Page 7: ... Troubleshooting 2 39 2 8 Touch pad or Dual point Troubleshooting 2 40 2 9 Display Troubleshooting 2 42 2 10 Optical Disk Drive Troubleshooting 2 44 2 11 Modem Troubleshooting 2 46 2 12 LAN Troubleshooting 2 48 2 13 Wireless LAN Troubleshooting 2 49 2 14 Bluetooth Troubleshooting 2 52 2 15 Sound Troubleshooting 2 54 2 15 3 Procedure 3 Replacement Check 2 55 2 16 Bridge media Slot Troubleshooting 2...

Page 8: ... 35 3 15 NDP Test 3 37 3 16 Expansion Test 3 38 3 17 CD ROM DVD ROM Test 3 40 3 18 Error Code and Error Status Names 3 41 3 19 Hard Disk Test Detail Status 3 44 3 20 ONLY ONE TEST 3 46 3 21 Head Cleaning 3 57 3 22 Log Utilities 3 58 3 23 Running Test 3 60 3 24 Floppy Disk Drive Utilities 3 62 3 25 System Configuration 3 67 3 26 Wireless LAN Test Program Atheros 3 69 3 27 Wireless LAN Test Program ...

Page 9: ...ia Smart card 4 13 4 4 Memory module 4 16 4 5 Fin cover 4 19 4 6 SIM card 4 21 4 7 HDD 4 24 4 8 Keyboard 4 28 4 9 Optical disk drive DVD ROM DVD Super Multi drive 4 32 4 10 SW board 4 37 4 11 Wireless LAN card 4 39 4 12 Cover assembly and Base assembly 4 41 4 13 MDC USB board 4 48 4 14 RTC battery 4 53 4 15 Bluetooth module 4 55 4 16 Smart card slot 4 57 4 17 Jack 3G Express board Microphone 3G ca...

Page 10: ...x A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 Appendix G BIOS rewrite Procedures G 1 Appendix H EC KBC rewrite Procedures H 1 Appendix I Reliability I 1 ...

Page 11: ...1 Hardware Overview TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 1 1 Chapter 1 Hardware Overview ...

Page 12: ...1 Hardware Overview 1 2 TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL ...

Page 13: ...m Unit Block Diagram 12 1 3 3 5 inch Floppy Disk Drive USB External 20 1 4 2 5 inch Hard Disk Drive 21 1 5 Optical Drive ODD 23 1 5 1 DVD ROM Drive 23 1 5 2 DVD Super Multi Drive 24 1 6 Keyboard 26 1 7 TFT Color Display 27 1 7 1 LCD Module 27 1 8 Power Supply 29 1 9 Batteries 32 1 9 1 Main Battery 32 1 9 2 Battery Charging Control 33 1 9 3 RTC battery 34 1 10 AC Adapter 35 ...

Page 14: ...VD Super Multi drive 24 Figure 1 8 Keyboard 26 Figure 1 9 LCD module 27 Tables Table 1 1 3 5 inch FDD specifications 20 Table 1 2 2 5 inch HDD specifications 21 Table 1 3 2 5 inch HDD specifications 22 Table 1 4 DVD ROM drive specifications 23 Table 1 5 DVD Super Multi drive outline dimensions 25 Table 1 6 LCD module specifications 28 Table 1 7 Power supply output rating 30 Table 1 8 Battery speci...

Page 15: ...ere some models and options Refer to the Parts List for the configuration of each model and options Microprocessor The Toshiba TECRA M11 Satellite Pro S500M Series computer is equipped with an Intel Processor The PC comes in with one of the following speeds Intel Arrandale Processor Arrandale Core Frequency GHz System Bus Frequency MHz L2 Cache Size Mbytes 2 66GHz Core i7 620M 1066 4 2 4GHz Core i...

Page 16: ...e 160 250 320 500 GB USB FDD A 3 5 inch USB FDD accommodates 2HD 1 44MB or 2DD 720KB disks Optical Drive A DVD ROM drive or DVD Super Multi drive double layer can be installed Display The PC comes in with one of the following two types 14 0 HD 1366x768 Non CSV 14 0 HD 1600x900 Non CSV Interface To external monitor via RGB connector and mini display port Keyboard An easy to use 85 US 87 UK key keyb...

Page 17: ...r eSATA USB combo One eSATA USB combo port which complies to the USB 2 0 standard is provided on the left hand side of the computer This port has eSATA External Serial ATA function Some models are equipped with an eSATA USB combo port A Charge power supply When a computer is power on or sleep External monitor RGB port This port provides 15 pin analog VGA port This port allows you to connect an ext...

Page 18: ... as follows RJ45 LAN jack External monitor port DC IN 15V jack Security lock slot Universal Serial Bus 2 0 port four DVI port Sound system The sound system is equipped with the following features Stereo speakers Built in microphone Stereo headphone jack External microphone jack External Headphone jack Internal modem Some models The computer contains a MDC enabling data and fax communication It sup...

Page 19: ...ing radio technology that complies with the IEEE 802 11 Standard Bluetooth Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers printers and mobile phones When it is enabled Bluetooth provides the wireless personal area network environment which is safe and trustworthy that is quick and easy W...

Page 20: ...1 Hardware Overview Figure 1 1 Front of the computer 1 10 TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL ...

Page 21: ...1 Hardware Overview The system unit configuration is shown in figure 1 2 Figure 1 2 System unit configurations TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 1 11 ...

Page 22: ...2 System Unit Block Diagram Figure 1 4 and 1 5 is a block diagram of the system unit Figure 1 3 System unit block diagram case of 10 10c model 1 12 TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL ...

Page 23: ...1 Hardware Overview Figure 1 4 System unit block diagram case of 10GC model TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 1 13 ...

Page 24: ...tel Processor The PC comes in with one of the following speeds Intel Arrandale Processor Arrandale Core Frequency GHz System Bus Frequency MHz L2 Cache Size Mbytes 2 66GHz Core i7 620M 1066 4 2 4GHz Core i5 520M 1066 3 2 26GHz Core i5 430M 1066 3 2 13GHz Core i5 330M 1066 3 Memory Two DDR3 1066 SDRAM slots Memory modules can be installed to provide a maximum of 8GB Memory modules are available in ...

Page 25: ...all 37 5x37 5 mm FC BGA package South Bridge Intel ICH4 M Hub Link interface PCI Rev2 2 An interface 6 PCI REQ GNT Pairs A busmaster IDE controller Ultra ATA 100 66 33 USB 1 1 2 0 controller 6 Prots EHCI Enhanced Host Controller I O APIC ACPI 1 0b conformity SMBus2 0 controller FWH An interface BIOS LPC Interface EC KBC Super I O IRQ controller Serial interruption function Power management control...

Page 26: ...ol External device interface 1 Calpella Ibex Peak M HM55 Non AMT 2 Calpella Ibex Peak M QM57 AMT 1071 ball 25x27mm FCBGA Package VGA Controller The PC comes in with one of the following two types The internal graphics controller in Intel Processor Core i is used nVIDIA NVS 2100M is used LAN Controller This controller has the following functions Support only a Gigabit Ethernet RJ45x1 port with LED ...

Page 27: ...PCI Express Mini Card slot1 802 11 a b g n Intel 802 11 a b g n 13ch PP 2x2 MOW HMC Atheros 802 11 a b g n Atheros 802 11 a b g n 13ch HB92 MOW HMC Atheros 802 11 b g n Atheros 802 11 b g n 13ch HB95 MOW HMC Supports Wireless Communication SW WOWL support only Intel module Bluetooth V2 1 EDR Module with a built in antenna USB I F connection BTO correspondence Express Card slot ExpressCard 34 x1 US...

Page 28: ...O is No supporting Controller RICOH R5U230 QFN48P Sound Controller PCH built in HD Audio Link Intel High Definition Audio I F RealTek ALC268 Amplifier Matsushita AN12947AA Built in microphone BTO correspondence by Camera and a set Built in speaker Stereo External monophonic microphone input plug Stereo headphone jack Digital volume button type VoIP support Camera It is BTO correspondence by the bu...

Page 29: ...y standard micro system PSC TMP86FS49BUG made by Toshiba TPM SLB9635 TT 1 2 made by Infineon Sensor Temperature reset IC 85 degree C type Thermistor Three places CPU Memory for normal temperature measurement Magneto metric sensor Use it as a LCD opening and closing sensor ferrite magneto system Acceleration sensor Made by ST Microelectronics TSH35TR Three axes HDD protection Fingerprint sensor Mad...

Page 30: ...pecifications for the FDD are listed in Table 1 1 Figure 1 5 3 5 inch FDD USB External Table 1 1 3 5 inch FDD specifications TEAC FD 05PUB 337 G8AC0000B320 Items 720KB mode 1 44MB mode FDD part 250K bits second 500K bits second Data transfer rate USB Full speed mode 12M bits second Disk rotation speed 300rpm Track density 5 3 track mm 135TPI 1 20 TECRA M11 Satellite Pro S500M Series Maintenance Ma...

Page 31: ... HGST HGST HGST Items G8BC00 05Z160 G8BC000 5Z250 G8BC00 05Z320 G8BC0005 Z500 G8BC000 6U250 G8BC000 6U320 Outline Width mm 100 2 0 25 Dimensio ns Height mm 9 5 0 2 Depth mm 69 85 0 25 Weight g 95 max 102 max 95 max 115 max Storage size formatted 160GB 250GB 320GB 500GB 250GB 320G B Speed RPM 5 400 7 200 Data transfer rate Disk buffer to from media Mbps 875 1245 3 0 1 5 max Buffer host data transfe...

Page 32: ...1 Outline Width mm 100 0 Dimensio ns Height mm 9 5 Depth mm 69 85 Weight g 97 typ 101 typ Storage size formatted 160GB 250GB 320GB 500GB Speed RPM 5 400 Internal transfer speed Mb s 464 1148 typ Host transfer rate Gbit sec 3 Data buffer size MB s 8 Positioning Time read and seek time Read 12ms Motor startup time s 3 5 SSD Item Specifications Maker Merker Code Parts Code 2 5 SDD SATA 9 5mm 128GB TO...

Page 33: ...eight mm 12 7 excluding projections Depth mm 129 4 excluding projections Outline dimensions Mass g 165 or less Data transfer speed Read DVD ROM CD ROM Max 8x CAV Max 24x CAV ATAPI Burst MB s PIO Mode DMA Mode Ultra DMA Mode MODE 0to4 Mode０ to 2 Mode 0 to 1 Data Buffer Capacity 198KB Access time ms CD ROM DVD ROM 130 typ 140 typ Supported Disks CD CD DA CD ROM 12cm 8cm CD R CD RW DVD DVD ROM DVD R ...

Page 34: ...tes either 12 cm 4 72 inch or 8 cm 3 15 inch CD ROM DVD ROM CD R CD RW DVD R DVD R DVD RW DVD RW DVD RAM DVD R DL and DVD R DL The specifications are listed in Table 1 5 Figure 1 7 DVD Super Multi drive 1 24 TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL ...

Page 35: ...D ROM CD ROM Max 8x CAV Max 24x CAV Data transfer speed Write CD R CD RW DVD R DVD R DL DVD RW DVD R DVD R DL DVD RW DVD RAM Max 24x Max 24x Max 8x Max 6x Max 6x Max 8x Max 6x Max 8x Max 5X SATA interface 150MByte s Data Buffer Capacity 2MB 1MB Access time ms CD ROM DVD ROM 140 typ 150 typ 150msec typ 180msec typ 140 typ 160 typ Supported Disks CD CD ROM 12cm 8cm CD R CD RW DVD DVD ROM DVD R DVD R...

Page 36: ...and in conformity with JIS The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller Figure 1 7 is a view of the keyboard See Appendix E about a layout of the keyboard Figure 1 8 Keyboard 1 26 TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL ...

Page 37: ...used for the TFT color display uses a backlight as the light source and can display a maximum of 16M colors with 1 366 x 768 or 1 600 x 900 resolutions Figure 1 8 shows a view of the LCD module and Table 1 6 lists the specifications Figure 1 9 LCD module TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 1 27 ...

Page 38: ... Non CSV Item Samsung LTN140AT07 601G33C0005Y110 LG LP140WH1 TLB1G33C0005Z110 Number of Dots 1 366 W x 768 H Dot spacing mm 0 252 H x0 252 V Display range mm 359 3 H x209 5 V x5 5 D Max Specifications 15 6 HD 1600x900 Non CSV Item LG LP140WD1 TLD2 G33C00061110 Number of Dots 1 600 W x 900 H Dot spacing mm 0 2151 H 0 2151 V Display range mm 359 3 W 209 5 H 5 7Max D 0 5 ...

Page 39: ...adapter is connected to the computer 2 Detects DC output and circuit malfunctions 3 Controls the battery icon and DC IN icon 4 Turns the battery charging system on and off and detects a fully charged battery 5 Turns the power supply on and off 6 Provides more accurate detection of a low battery 7 Calculates the remaining battery capacity 8 Controls the transmission of the status signal of the main...

Page 40: ... r line name Voltag e V Name Object P PPV Processor IGD PGV Processor Int GFX only 0 75 0R75 P1V Memory 0 8 0 8 5 0 9 PGV GPU Processor 1 05 1 1 PTV PCH 1 05 1R05 P1V PCH 1 5 1R5 P1V CLK Gen Processor 1 8 1R8 P1V PCH 3 3 P3V PCH PCH 5 P5V SATA Processor B 1 5 1R5 B1V Memory 0 75 MR0R75 B0V Memory ME 1 05 1R05M E1V PCH PCH 3 3 M E3V SPI LAN 1 05 LN1R05 E1V LAN PHY 3 3 LAN E3V LAN PHY E 3 3 E3V PCH ...

Page 41: ...1 Hardware Overview TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 1 31 R 3 R3V RTC ...

Page 42: ...Table 1 8 Battery specifications Battery name Material Output voltage Capacity G71C000AG310 G71C000AG110 48Wh 6 cell Main battery battery G71C000AH310 G71C000AH110 Lithium Ion 10 8 V 55Wh 6 cell RTC battery GDM710000041 NiMH 2 4 V 16 mAh 1 9 1 Main Battery The removable main battery pack is the computer s main power source when the AC adaptor is not attached The main battery maintains the state of...

Page 43: ...s powered off and when the system is powered on Table 1 10 lists the charging time required for charges Table 1 9 Time required for charges Battery type Power on hours Power off hours Battery 48Wh 6 cell about 3 0 to 10 5 About 2 5 Battery 55Wh 6 cell About 4 0to 12 0 About 2 5 NOTE The time required when the system is powered on is affected by the amount of power the system is consuming Use of th...

Page 44: ... Battery 48Wh 6 cell Shutdown About 35 days Battery 48Wh 6 cell Standby About 3 days 55Wh 6 cell Shutdown About 40 days 55Wh 6 cell 1 9 3 RTC battery The RTC battery provides power to keep the current date time and other setup information in memory while the computer is turned off Table 1 12 lists the charging time and data preservation period of the RTC battery Table 1 11 RTC battery charging dat...

Page 45: ... is also used to charge the battery Table 1 13 lists the AC adapter specifications Table 1 12 AC adapter specifications Parameter Specification G71C000A5210 2 pin G71C000A6210 3 pin Power 75W Peak 90W Input voltage 100V 240V Input frequency 50Hz to 60Hz Input current 1 3 A MAX 100V 240V B Output voltage 15V Output current 5A Peak 6A ...

Page 46: ...Troubleshooting Procedures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 2 1 Chapter 2 Troubleshooting Procedures ...

Page 47: ...Troubleshooting Procedures 2 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 2 ...

Page 48: ... 4 Replacement Check 2 29 2 5 USB FDD Troubleshooting 2 30 2 5 1 Procedure 1 FDD Head Cleaning Check 2 30 2 5 2 Procedure 2 Diagnostic Test Program Execution Check 2 31 2 5 3 Procedure 3 Connector Check and Replacement Check 2 32 2 6 2 5 HDD Troubleshooting 2 34 2 6 1 Procedure 1 Partition Check 2 34 2 6 2 Procedure 2 Message Check 2 35 2 6 3 Procedure 3 Format Check 2 36 2 6 4 Procedure 4 Diagnos...

Page 49: ...Replacement Check 2 48 2 13 Wireless LAN Troubleshooting 2 49 2 13 1 Procedure 1 Transmitting Receiving Check 2 49 2 13 2 Procedure 2 Antennas Connection Check 2 50 2 13 3 Procedure 3 Replacement Check 2 51 2 14 Bluetooth Troubleshooting 2 52 2 15 Sound Troubleshooting 2 54 2 15 1 Procedure 1 Diagnostic Test Program Execution Check 2 54 2 15 2 Procedure 2 Connector Check 2 54 2 15 3 Procedure 3 Re...

Page 50: ...ENTIAL 2 5 Figures Figure 2 1 Troubleshooting flowchart 1 2 2 9 Tables Table 2 1 Battery icon 2 13 Table 2 2 DC IN icon 2 14 Table 2 3 Error code 2 16 Table 2 4 Debug port error status 1 2 pending 2 26 Table 2 5 FDD error code and status 2 31 Table 2 6 2 5 Hard disk drive error code and status 2 37 ...

Page 51: ...ing the system board it is necessary to execute the subtest 03 DMI Information save of the 3 4 Setting of the hardware configuration in Chapter 3 After replacing the system board it is necessary to execute the subtest 04 DMI Information recovery and subtest 08 System configuration display of the 3 4 Setting of the hardware configuration in Chapter 3 Also update with the latest EC KBC as described ...

Page 52: ...of board and module connection in and after 2 3 Power Supply Troubleshooting 1 Cable connection is described in the figure as line 2 Pin connection is described in the figure as arrow e g Connection of modem TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 2 7 ...

Page 53: ...etermining which troubleshooting procedures to execute Before going through the flowchart steps verify the following Ask him or her to enter the password if a password is registered Verify with the customer that Toshiba Windows is installed on the hard disk Non Windows operating systems can cause the computer to malfunction Make sure all optional equipment is removed from the computer ...

Page 54: ...Troubleshooting Procedures Figure 2 1 Troubleshooting flowchart 1 2 TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 2 9 ...

Page 55: ...Troubleshooting Procedures Figure 2 1 Troubleshooting flowchart 2 2 2 10 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 56: ...yboard Troubleshooting Procedures in Section 2 7 5 If an error is found on the touch pad test ONLY ONE TEST perform the touch pad Troubleshooting Procedures in Section 2 8 6 If an error is detected on the display test perform the Display Troubleshooting Procedures in Section 2 9 7 If an error is detected on the CD ROM DVD ROM test perform the Optical Disk Drive Troubleshooting Procedures in Sectio...

Page 57: ...ries Maintenance Manual 960 813 15 If a malfunction is detected on the fingerprint sensor perform the Fingerprint Sensor Troubleshooting Procedures in Section 2 18 16 If a malfunction is detected on the Web camera perform the Web camera Troubleshooting Procedures in Section 2 19 ...

Page 58: ...ower Status Check The following icons indicate the power supply status Battery icon DC IN icon The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery is charged and the external DC is input It has no relation with ON OFF of the system power Ligh...

Page 59: ... a malfunction the DC IN icon blinks orange It shows an error code When the icon is blinking perform the following procedure 1 Remove the battery pack and the AC adapter 2 Re attach the battery pack and the AC adapter If the icon is still blinking after the operation above check the followings Check 1 If the DC IN icon blinks orange go to Procedure 2 Check 2 If the DC IN icon does not light go to ...

Page 60: ...dicates an error as shown below Start Off for 2 seconds Error code 8 bit 1 On for one second 0 On for half second Interval between data bits Off for half second The error code begins with the least significant digit Example Error code 11h Error codes are given in hexadecimal format Start TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 2 15 ...

Page 61: ...y 3 h 2nd battery 4 h S3V output 5 h E5V output 6 h E3V output 7 h IGD PGV output 8 h 1R5 B1V output 9 h PPV output A h 1R05 E1V output B h IGD PGV output C h PTV output D h PTV output E h F h DC power supply AC adapter Error code Meaning 10h AC Adapter output voltage is over 16 5V 11h Common Dock output voltage is over 16 5V 12h Current from the DC power supply is over 4 95A 13h Current from the ...

Page 62: ...ond battery discharge current is over 0 5A 33h Second battery charge current is over 2 7A 34h The compensation value of 0A is not within the limits from design data 400mA 35h Second battery charge current is over 0 3A 36h Unusual voltage occurred during Second battery charge S3V output Error code Meaning 40h S3V voltage is over 3 47V 45h S3Vvoltage is under 3 14V 46h S3V voltage is under 3 14V or ...

Page 63: ... voltage is over 1 80V 71h IGD PGV voltage is under 0V when the computer is powered on 72h IGD PGV voltage is under 0V when the computer is booting up 1R5 P1V output Error code Meaning 80h 1R5 P1V voltage is over 1 80V 81h 1R5 P1V voltage is under 1 28V when the computer is powered on 82h 1R5 P1V voltage is under 1 28V when the computer is booting up 84h 1R5 P1V voltage is under 1 28V when BV powe...

Page 64: ... PTV voltage is over 1 80V B1h PTV voltage is under 0V when the computer is powered on B2h PTV voltage is under 0V when the computer is booting up PTV output Error code Meaning C0h IGD PGV voltage is over 1 26V C1h IGD PGV voltage is under 0 67V when the computer is powered on C2h IGD PGV voltage is under 0 67V when the computer is booting up PTV output Error code Meaning D0h SPURS PPV voltage is ...

Page 65: ...m related to the power supply is shown below Any of the connectors may be disconnected Perform Check 1 Check 1 Make sure the AC adapter and the AC power cord are firmly plugged into the DC IN jack and wall outlet If these cables are connected firmly go to Check 2 Check 2 Replace the AC adapter and the AC power cord with new ones If the DC IN icon does not light go to Procedure 5 If the battery ico...

Page 66: ...ust it in the right temperature If the battery pack is still not charged go to Check 5 Check 5 Replace the battery pack with a new one If the battery pack is still not charged go to Procedure 5 2 3 5 Procedure 5 Replacement Check The power is supplied to the system board by the AC adapter If either the AC adapter or the system board was damaged perform the following Checks To disassemble the compu...

Page 67: ...his section describes how to determine if the system board is malfunctioning or not Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Debugging Port Check Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check ...

Page 68: ...ata is lost If you press the F1 key as the message instructs the SETUP screen appears to set the system configuration If error message b appears often when the power is turned on replace the RTC battery If any other error message is displayed perform Check 2 a Bad HDD type Check system Then press F1 key b Bad RTC battery Check system Then press F1 key c Bad configuration Check system Then press F1...

Page 69: ... error message 19 20 or 21 is displayed go to the HDD Troubleshooting Procedures If error message 22 is displayed go to the USB FDD Troubleshooting Procedures 1 PIT ERROR 2 MEMORY REFRESH ERROR 3 TIMER CH 2 OUT ERROR 4 CMOS CHECKSUM ERROR 5 CMOS BAD BATTERY ERROR 6 FIRST 64KB MEMORY ERROR 7 FIRST 64KB MEMORY PARITY ERROR 8 VRAM ERROR 9 SYSTEM MEMORY ERROR 10 SYSTEM MEMORY PARITY ERROR 11 EXTENDED ...

Page 70: ...t the RS 232C Cross cable to the PC that displays the test results 4 Boot the computer in MS DOS mode 5 Execute GETDPORT COM in the text menu in CPU REAL mode Insert the FD for starting D port into FDD and input FD starting drive dport The D port status is displayed in the following form 6 When the D port status is FFFFh normal status go to Procedure 4 7 When the D port status falls into any statu...

Page 71: ...up PCH VGA Clock Generator IC1600 PCH IC5000 VGA nVIDIA IC1000 CLKGEN F003 PCH initialization end BIOSROM IC3000 IC3002 BIOS ROM F004 Memory initialization start PCH IC1600 PCH F005 Memory initialization end PCH IC3000 IC3002 BIOS ROM F006 Loader start to a system part BIOSROM IC3000 IC3002 BIOS ROM F007 Deployment start to a system part BIOSROM IC3000 IC3002 BIOS ROM F008 Updating judging of BIOS...

Page 72: ...processing start RAM CN1400 CN1410 RAM Conn F109 Device Lock device processing start RAM CN1400 CN1410 RAM Conn F10A End of Device Lock main processing RAM CN1400 CN1410 RAM Conn F10B Thermal control initialization RAM CN1400 CN1410 RAM Conn F10C Digital thermal sensor initialization CPU IS1050 CPU Socket F10D End for IRT of a module load RAM CN1400 CN1410 RAM Conn F10E Memory test start RAM CN140...

Page 73: ...letion of Shutdown processing RAM CN1400 CN1410 RAM Conn F11D S3 return service start BIOSROM RAM IC3000 IC3002 BIOS ROM CN1400 CN1410 RAM Conn F1FF End of S3 return processing Shifts to OS RAM CN1400 CN1410 RAM Conn NOTE Status outputted by the test means the last error detected in the debug port test Check 1 If the D port is status F11Eh or F120h is displayed go to HDD Trouble shooting Procedure...

Page 74: ...System test 2 Memory test 3 Keyboard test 4 Display test 5 Floppy Disk test 6 Printer test It is not supported 7 Async test 8 Hard Disk test 9 Real Timer test 10 NDP test 11 Expansion test 12 CD ROM DVD ROM test 13 Only One test 14 Wireless LAN test 15 LAN Modem Bluetooth IEEE1394 test 16 Sound test If an error is detected during these tests go to Procedure 4 2 4 4 Procedure 4 Replacement Check Sy...

Page 75: ...cedure 3 Connector Check and Replacement Check 2 5 1 Procedure 1 FDD Head Cleaning Check FDD head cleaning is one option available in the Diagnostic Program After connecting USB FDD insert the Diagnostics Disk in the floppy disk drive Turn on the computer and run the test And then clean the FDD heads using the cleaning kit If the FDD still does not function properly after cleaning go to Procedure ...

Page 76: ... Table 2 7 If any other errors occur while executing the FDD diagnostics test go to Check 1 Table 2 5 FDD error code and status Code Status 01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error Not ready EEh Write buffer error...

Page 77: ...he steps described in Chapter 4 Replacement Procedures and perform the following checks USB FDD can be connected to the following 3 ports System board x 1 ports USB RGB board x 1 port and USB board x 1 port or Modem USB board Check 1 Make sure USB FDD is firmly connected to USB port If the connection is loose connect firmly and repeat Procedure 2 If the problem still occurs go to Check 2 2 32 CONF...

Page 78: ...raight to the connector 3 Cable is connected all the way seated in the connector 4 Cable or connector can not be broken Check 2 Connect USB FDD to other USB port and check if it works properly If it does not work properly perform Check 3 Check 3 USB FDD may be faulty Replace it with a new one If the problem still occurs perform Check 4 Check 4 System board and USB board may be faulty Replace it wi...

Page 79: ... DOS system disk and start the computer Perform the following checks Check 1 Input C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Procedure 2 Check 2 Input FDISK and press Enter Choose Display Partition Information from the FDISK menu If drive C is listed in the Display Partition Information go to Check 3 If drive C is not listed return to the FD...

Page 80: ...RROR After 5 seconds this message will disappear Check 2 If either of the following messages appears go to Check 3 If the following messages do not appear perform Check 4 Insert system disk in drive Press any key when ready or Non System disk or disk error Replace and press any key when ready Check 3 Using the SYS command of the DOS transfer the system to the 2 5 HDD If the system is not transferr...

Page 81: ...he format by the test program refer to the Chapter 3 Check 1 Format the 2 5 HDD using DOS FORMAT command Type as FORMAT C S U If the 2 5 HDD can not be formatted perform Check 2 Check 2 Using the DOS FDISK command set the 2 5 HDD partition If the partition is not set go to Check 3 If it is set format the 2 5 HDD using MS DOS FORMAT command Check 3 Using the Diagnostic Disk format the 2 5 HDD with ...

Page 82: ...des and statuses are described in Table 2 8 If an error code is not displayed but the problem still occurs go to Procedure 5 Table 2 6 2 5 Hard disk drive error code and status Code Status 05 HDD HDC NOT RESET ERROR 07 HDD DRIVE NOT INITIALIZE 09 HDD DMA BOUNDARY ERROR 0B HDD BAD TRACK ERROR BB HDD UNDEFINED ERROR 08 HDD OVERRUN ERROR DRQ ON 01 HDD BAD COMMAND ERROR 02 HDD ADDRESS MARK NOT FOUND 0...

Page 83: ...CN1900 on the system board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The SATA HDD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform Check 3 Check 3 System board may be faulty Replace it with a new one fo...

Page 84: ...tioning properly 2 7 2 Procedure 2 Connector Check and Replacement Check The connection of cable and board may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure keyboard cable is firmly connected to system board If the connection is loose reconnect firmly and repeat...

Page 85: ...edures below as instructed Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check 2 8 1 Procedure 1 Diagnostic Test Program Execution Check Execute the Touch pad test ONLY ONE TEST in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error ...

Page 86: ...Procedure 1 If the problem still occurs go to Check 2 Check 2 Touch pod or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 Finger Touch Pad Button board or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem...

Page 87: ...s stored on the computer s Diagnostics disk This program checks the display controller on the system board Insert the Diagnostics disk in the computer s floppy disk drive turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 2 Procedure 2 Connector Check and Cable Check Check 1 Make sure the LCD cable is securely connecte...

Page 88: ...LCD cable with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 2 Check 2 Replace the LCD module with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 3 Check 3 The display controller on the system board may be dam...

Page 89: ...on how to perform the test program Prepare the tools before the test If any error is detected by the test go to Procedure 2 2 10 2 Procedure 2 Connector Check and Replacement Check The SATA ODD may be disconnected or the SATA ODD or system board may be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make su...

Page 90: ...NTIAL 2 45 Check 2 The SATA ODD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 3 Check 3 System board may be faulty Replace it with new one following the instructions in Chapter 4 Replacement Procedure ...

Page 91: ...ror is detected perform Procedure 2 2 11 2 Procedure 2 Connector Check and Replacement Check MDC Modem Daughter Card is used as the modem for this computer MDC is connected to the system board If modem malfunctions the connection of cable board and module may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 Replacement Procedure and perf...

Page 92: ...lty Replace it with a new one following the steps in Chapter 4 Replacement Procedure If the problem still occurs perform Check 3 Check 4 Modem USB board or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 5 Check 5 System board may be faulty Replace it with a new one following the instructions...

Page 93: ...m If any error is detected by the test go to Procedure 2 2 12 2 Procedure 2 Connector Check and Replacement Check LAN cable is connected to system board If LAN malfunctions the connection of the cable and board may be defective Otherwise they may be faulty Check 1 Make sure LAN cable is firmly connected to the LAN jack on the system board If the problem still occurs perform Check 2 Check 2 LAN cab...

Page 94: ...ure 3 Replacement Check 2 13 1 Procedure 1 Transmitting Receiving Check Before starting the test make sure the wireless communication switch is set in the ON position Check 1 Execute Wireless LAN test program to check the transmitting receiving function of wireless LAN You will need a second computer that can communicate by wireless LAN Perform the test following the instructions described in Chap...

Page 95: ... occurs perform Check 2 Check 2 Make sure wireless LAN card PCI E Mini Card is firmly connected to the CN2600 on the system board If the connection is loose connect it firmly and perform Procedure 1 If the problem still occurs perform Check 3 Check 3 Make sure that wireless LAN antenna cables black and white are firmly connected to the connectors on Wireless LAN card If wireless LAN antenna cables...

Page 96: ... and then perform the following checks Check 1 Wireless LAN antenna may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 2 Check 2 Wireless LAN card may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check3 Syste...

Page 97: ...etooth If the computer passes the test the function is correctly working If the computer does not pass the test go to check 2 Check 2 The Bluetooth module may be defective or damaged Replace it with a new one Then perform the test program again If the computer still does not pass the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The Bluetooth may be disconnected or the B...

Page 98: ...lowing the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform Check 3 Check 3 The Bluetooth cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 The system board may be damaged Replace it with a new one following the ...

Page 99: ...ution Check Execute the Sound test in Sound Test program disk Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If any error is detected by the test go to Procedure 2 2 15 2 Procedure 2 Connector Check The connection of sound system is shown in the following figure As the connection may be defective disassemble the computer and check each connection I...

Page 100: ...e steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 6 Check 3 Internal microphone may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 6 Check 4 Speaker Right may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occur...

Page 101: ...recognized or data are not red go to Procedure 2 2 16 2 Procedure 2 Connector Check and Replacement Check The Bridge media is connected to IS2140 on the system board Bridge media supports SD memory card SDIO card Memory stick Memory stick Pro xD Picture card Multimedia card Check 1 Bridge media and system board may be disconnected Make sure the Bridge media is firmly inserted to IS2140 on the syst...

Page 102: ...ng device is recognized on the Device Manager window Marvell Yukon 88E8053E PCI E Gigabit Ethernet Controller 2 2 is displayed in the PC with a built in LAN of Gigabit because the controller is the same one 2 is not displayed in the PC with a built in LAN of 10 100 Megabit 4 After confirmation take a Safety Remove procedure and pull out the Gigabit Ether ExpressCard 2 USB2 0 5in1 ExpressCard 1 Ins...

Page 103: ...dure 1 to Procedure 3 execute Procedure 4 Procedure 1 Setting Windows Log ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check CAUTION Scan your finger shown below 1 Lay your finger straight to the sensor and put lightly the first joint of your finger at the centerline of the fingerprint sensor 2 Slide slowl...

Page 104: ...ously enrolled fingerprints is selected again the latest information will be enrolled and any previous information over written 4 The Fingerprint Enrollment screen will be displayed and the tutorial will begin First click Replay video and confirm the proper movement for the finger you wish to register Then confirm the message displayed on this screen and ensure that there is a check mark in the Ru...

Page 105: ...ow put lightly the first joint of your finger registered and slide your finger sideways When authenticated Success is displayed in the fingerprint authentication display When not authenticated well warning message appears If you fail continually five times or more you can not use the fingerprint authentication about two minute When not authenticated type the password to logon to Windows 2 60 CONFI...

Page 106: ... the Finger pad board and system board If the connection is loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Finger pad board or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 System board may be faulty Replace it with a new one follow...

Page 107: ...ll stay on the screen but hide at the left edge of the screen Move the pointer to the left on the screen to show the menu When the menu appears double click the icon for Web Camera to operate the web camera If any troubles occur on recording replaying of still or moving images perform Procedure 2 2 19 2 Procedure 2 Connector Check and Replacement Check The connection of cables web camera and micro...

Page 108: ...y be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 System board may be faulty Replace it with a new one following the step in Chapter 4 Replacement Procedures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 2 63 ...

Page 109: ...Troubleshooting Procedures 2 64 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 110: ...Tests and Diagnostics TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 3 1 Chapter 3 Tests and Diagnostics ...

Page 111: ...Tests and Diagnostics 3 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 3 ...

Page 112: ...Heatrun test program 3 14 3 3 Setting of the hardware configuration 3 15 3 4 Heatrun Test 3 17 3 5 Subtest Names 3 18 3 6 System Test 3 20 3 7 Keyboard Test 3 23 3 8 Display Test 3 24 3 9 Floppy Disk Test 3 27 3 10 Printer Test 3 29 3 11 Async Test 3 31 3 12 Hard Disk Test 3 32 3 14 Real Timer Test 3 35 3 15 NDP Test 3 37 3 16 Expansion Test 3 38 3 17 CD ROM DVD ROM Test 3 40 3 18 Error Code and E...

Page 113: ...t Program Atheros 3 69 3 27 Wireless LAN Test Program Intel made a b g n Setting up of REF PC 3 71 3 28 Wireless LAN Test Program on DUT PC Intel made 3 76 3 29 LAN Modem Bluetooth IEEE1394 Test Program 3 80 3 29 1 LAN test 3 80 3 29 2 Modem test 3 83 3 29 3 Bluetooth test 3 84 3 29 4 IEEE1394 test Not Used 3 86 3 30 Sound Test program 3 87 3 31 SETUP 3 88 3 31 1 Function Description 3 88 3 31 2 A...

Page 114: ...ion of Test Equipment 3 144 3 35 2 How to start T D 3 147 3 35 3 Test Operating Procedure 3 151 3 35 4 Error Code Status 3 153 3 35 5 Task Function 3 155 3 35 6 Detail of Each Test Function 3 158 3 36 Maintenance WinPE FreeDos Test Program Supplementary Information 3 172 3 36 1 Details of HTML Log File 3 172 3 37 Maintenance WinPE FreeDos Test Program Supplementary Information 3 175 3 37 1 Outline...

Page 115: ...Satellite Pro S500M Series Maintenance Manual 960 813 Tables Table 3 1 Subtest names 1 2 3 18 Table 3 2 Error codes and error status names 1 3 3 41 Table 3 3 Hard disk controller status register contents 3 44 Table 3 4 HDC Error register contents 3 45 ...

Page 116: ...cluded in one of Diagnostic Disks The heatrun test is automatic test program that executes the some tests successively NOTE Before starting the diagnostics be sure to follow these steps 1 Check all cables are connected firmly 2 Exit any application and close Windows 3 Check if ALL Device is selected in the Device Config in SET UP menu After checking the diagnostics be sure to select Setup by OS in...

Page 117: ...play supporting monitor ID Expansion test A CD test media TOSHIBA CD ROM TEST DISK or ABEX TEST CD ROM Sound test A DVD test media DVD ROM TEST DISK TSD 1 Sound test A music CD Sound test A CD RW test media CD ROM DVD ROM test A USB test module USB test A USB cable USB test LAN wraparound connector LAN test RGB wraparound connector Expansion test Module cable and RJ11 connector checker Modem test ...

Page 118: ...ries Maintenance Manual 960 813 CONFIDENTIAL 3 9 The Diagnostics Disk Main T D 3 1 3 Heatrun test program The heatrun test starts automatically after the selection You will need the following equipment to perform this program The Diagnostics Disk Main T D ...

Page 119: ...ir Heatrun T D 3 Repair Main T D Enter a choice To start the Diagnostics menu T D press 3 and Enter To start the H W initial information setting tool press 1 and Enter To start the Heatrun test press 2 and Enter NOTE When replacing the system board be sure to execute the following procedures 1 Before replacing the system board execute subtest03 DMI information save in 3 4 Setting of the hardware c...

Page 120: ...sonal computer XXXXXX DIAGNOSTICS version X XX c copyright TOSHIBA Corp 20XX DIAGNOSTICS MENU 1 DIAGNOSTIC TEST 2 ONLY ONE TEST 3 4 HEAD CLEANING 5 LOG UTILITIES 6 RUNNING TEST 7 FDD UTILITIES 8 SYSTEM CONFIGURATION 9 EXIT TO MS DOS NOTE To exit the DIAGNOSTIC TEST MENU press the Esc key If a test program is in progress press Ctrl Break to exit the test program If a test program is in progress pre...

Page 121: ...TEST 6 PRINTER TEST It is not supported 7 ASYNC TEST 8 HARD DISK TEST 9 REAL TIMER TEST 10 NDP TEST 11 EXPANSION TEST 12 CD ROM DVD ROM TEST 88 ERROR RETRY COUNT SET FDD HDD 99 EXIT TO DIAGNOSTICS MENU NOTE Only when a 2nd HDD is installed in the computer There is a second hard disk message appears in the display Functions 1 through 12 are the Diagnostic Tests Function 88 sets the floppy disk driv...

Page 122: ...MENU 01 ROM checksum 02 Fan ON OFF 03 Geyserville 04 Quick charge 05 DMI read 99 Exit to DIAGNOSTIC TEST MENU NOTE The menu displayed by your computer may be slightly different from the one shown above Select the desired subtest number from the subtest menu and press Enter The following message will appear TEST LOOP YES or NO ERROR STOP YES or NO Use the right and left arrow keys to move the curso...

Page 123: ...3 Restarts the test from the error Selecting NO keeps the test running even if an error is found When an error occurred the error status is displayed and one error is added to the error counter Table 3 1 in section 3 6 describes the function of each test on the subtest menu Table 3 2 in section 3 19 describes the error codes and error status for each error 3 2 2 H W initial information setting too...

Page 124: ...ter solving the problem the program executes the item again Setting of the CPU set table Setting of the micro code Setting of the EHSS Inputting and writing of DMI information When the DMI information is displayed the following messages appear in order Input each information If you do not replace the PCB the DMI information should not be changed 1 Enter Model Name is displayed Input the computer s...

Page 125: ...and press Enter Subtest 02 DMI information save NOTE Before replacing the system board be sure to execute this subtest and save the DMI information to the floppy disk This is one of tools to copy the DMI information to a new PCB after replacing This subtest saves all the DMI data in a floppy disk Subtest 03 DMI information recovery This is one of tools to copy the DMI information to a new PCB afte...

Page 126: ...n and press Enter in the startup menu press Enter After selecting this test the same subtests as 3 23 RUNNING TEST is executed successively For more details on the procedure and test content refer to RUNNING TEST When the heatrun test ends following message appears in the display HEATRUN TEST END Press any key to continue Press any key and return to the startup menu ...

Page 127: ...um Fan ON OFF Geyserville Quick charge DMI read 2 MEMORY 01 02 03 04 05 Conventional memory Protected Mode Protected Mode cache off Cache memory on off Stress 3 KEYBOARD 01 Pressed key code display 4 DISPLAY 01 02 03 04 05 06 07 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD H pattern display LCD Brightness 5 FLOPPY DISK 01 02 03 04 0...

Page 128: ...oint to point receive Wraparound board 8 HARD DISK 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Partial Read Write specified address Read specified address Sequential write W R C specified address 9 REAL TIMER 01 02 03 Real time Backup memory Real time carry 10 NDP 01 NDP test 11 EXPANSION 01 02 PCMCIA wraparound Not supported RGB monitor ...

Page 129: ...following message will appear Fan number select 1 FAN 1 2 FAN 2 0 FAN 1 2 To check the CPU fan press 1 and Enter To check the VGA fan press 2 and Enter To check both CPU fan and VGA fan press 0 and Enter The following message will appear Fan test execute now CPU xxxxRpm GPU xxxxRpm Test Fan Revolution 0000RPM start Make sure the specified fan does not rotate and the message of fan revolution is 00...

Page 130: ...X XXXXX PCN BND Number XXXXXXXXXX Press Enter to EXIT To exit this subtest and return to the SYSTEM test menu press Enter Memory Test To execute the Memory Test select 2 from the DIAGNOSTIC TEST MENU press Enter and follow the directions on the screen Move the highlight bar to the subtest you want to execute and press Enter Subtest 01 Conventional memory This subtest writes a constant data to conv...

Page 131: ...he memory One test takes 3 seconds Number of misses Number of hits OK Number of misses Number of hits Fail Subtest 04 Stress Write Read buffer 1 size B30h is prepared in the conventional memory The data is made in the Write Buffer the data in Write Buffer is written in the area of address of 1MB or after The data is red in the Read Buffer and data is compared in area up to the maximum size Data FF...

Page 132: ...Subtest 01 Pressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The Ins Lock Caps Lock Num Lock Scroll Lock Alt Ctrl Left Shift and Right Shift keys are displayed in reverse screen mode when pressed The scan codes character codes and key top names are shown in Appendix D KEYBOARD TEST IN PROGRESS 302000 S...

Page 133: ...AM The data is read and compared to the original data Subtest 02 Gradation for VGA This subtest displays four colors red green blue and white from left to right across the screen from black to maximum brightness The display below appears on the screen when this subtest is executed To exit this subtest and return to the DISPLAY TEST menu press Enter Subtest 03 Gradation for LCD This subtest display...

Page 134: ...40 480 16M Mode 114 800 600 64K Mode 115 800 600 16M Mode 117 1024 768 64K Mode 118 1024 768 16M The display below appears on the screen when this subtest is executed Display example Mode 12 To exit this subtest and return to the DISPLAY TEST menu press Enter after displaying the Mode 118 Subtest 05 All dot on off for LCD This subtest displays an all white screen then an all black screen The displ...

Page 135: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this subtest and return to the DISPLAY TEST m...

Page 136: ...the screen 1 The following message will appear Select the media mode and start track to be tested then press Enter Test start track Enter 0 dd 00 79 2 The Floppy Disk test contains five subtests that test the FDD The floppy disk test menu will appear after you select FDD test parameters FLOPPY DISK XXXXXXX XXX DIAGNOSTIC TEST VX XX Ctrl Break test end Ctrl C key stop SUB TEST XX PASS COUNT XXXXX E...

Page 137: ...st 04 only Track No Head No Subtest 01 Sequential read This subtest performs a Cyclic Redundancy Check CRC that continuously reads all the tracks track 0 to 39 0 to 79 on a floppy disk Subtest 02 Sequential read write This subtest continuously writes data pattern B5ADADh to all the tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data Subtest 03 Rand...

Page 138: ...o printer port wraparound connector must be connected The following message will appear after selecting the subtest 01 to 03 of the printer test channel 1 XXXXh channel 2 XXXXh channel 3 XXXXh Select the channel number 1 3 The printer I O port address is specified by the XXXXh number The computer supports three printer channels Select the printer channel number and press Enter to execute the selec...

Page 139: ...int Emphasized print Double strike print All characters print This subtest prints the various print types shown below Subtest 03 Wraparound NOTE To execute this subtest a printer wraparound connector must be connected to the computer s printer port This subtest checks the output and bi directional modes of the data control and status lines through the parallel port wraparound connector 34M741986G0...

Page 140: ...one parity bit EVEN Data pattern 20h to 7Eh Subtest 01 FIR SIR Point to point send NOTE To execute subtests 01 and 02 each computer must have access to the other computer s infrared port This subtest sends 20h through 7Eh data to the receive side then receives the sent data and compares it to the original data through the FIR SIR port Subtest 02 FIR SIR Point to point receive This subtest is used ...

Page 141: ...l exists in the System Tools Folder This tool can be used only once If it exists use it to back up the pre installed software then use the Backup utility in the System Tools folder to back up the entire disk including the user s files Refer to the operating system instructions When a 2nd HDD is installed the following messages will appear after selecting the hard disk test from the DIAGNOSTIC TEST...

Page 142: ...rst digit of the STATUS number indicates the drive being tested and the last two digits indicate the error status code as explained in table 3 2 of the section 3 19 Subtest 01 Sequential read This subtest is a sequential reading of all the tracks on the HDD starting at track 0 When all the tracks on the HDD have been read the test starts at the maximum track and reads the tracks on the HDD sequent...

Page 143: ...nder 2DB6DB 6 cylinder D25114 7 cylinder Subtest 05 Partial Read This subtest reads 1GB data that is in minimum middle and maximum address of the HDD area Subtest 06 Write specified address This subtest writes specified data to a specified cylinder and head on the HDD Subtest 07 Read specified address This subtest reads data which has been written to a specified cylinder and head on the HDD Subtes...

Page 144: ... new date PRESS ENTER KEY TO EXIT TEST 2 If the current date is not correct input the correct date at the Enter new date prompt and press Enter 3 The following messages will appear Current date XX XX XXXX Current time XX XX XX Enter new time PRESS ENTER KEY TO EXIT TEST 4 If the current time is not correct input the correct time in 24 hour format To enter press Shift The time is updated To exit th...

Page 145: ...nt date and time are erased This subtest checks the real time clock increments making sure the date and time are displayed in the following format Current date 12 31 1999 Current time 23 59 58 The real time increments are automatically executed and the following is displayed Current date 01 01 2000 Current time 00 00 00 PRESS Enter KEY TO EXIT TEST To exit the test press Enter ...

Page 146: ...GNOSTICS TEST MENU press Enter and follow the directions on the screen CAUTION Judge the existence of high speed operation processor by 1bit of the composition byte If exists the bit is 1 Test only when the high speed operation processor exists Subtest 01 NDP test This test checks the following functions of NDP Control word Status word Bus Addition Multiplication ...

Page 147: ...d wraparound connector is required This subtest checks the following signal line of the PC card slot Address line REG CE 1 CE 2 line Data line Speaker line Wait line BSY BVD1 line This subtest is executed in the following order Sub Address Good Bad Contents 01 00001 00001 nn nn xx xx Address line REG CE 1 CE 2 nn A0 90 80 00 02 00002 ww rr Data line ww write data rr read data 03 00003 Speaker line...

Page 148: ...NOTE To execute this subtest monitor supporting EDID Extended Display Identification Data is required Connect a wraparound connector to CRT monitor for the test of ID acquisition This subtest is executed by using VESA command CAUTION It becomes NG because the priority is given to the internal monitor in a simultaneous display mode ...

Page 149: ...r ABEX TEST CD ROM TCDR 702 and DVD ROM TEST DISK TSD 1 For the subtest 04 use a CD RW on the market Subtest 01 Sequential read This subtest is a sequential reading of one block units 2K bytes of all the logical addresses Subtest 02 Read specified address This subtest reads one block data from a specified address Subtest 03 Random address data This subtest reads one block data and multi block data...

Page 150: ...ROM SENSING ERROR 1st Batt ROM SENSING ERROR 2nd Batt ROM THORMISTOR ERROR 1 ROM THORMISTOR ERROR 2 ROM THORMISTOR ERROR 3 Memory 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR Keyboard FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR HUB GET D...

Page 151: ...ME OUT PRT FAULT PRT SELECT LINE PRT OUT OF PAPER PRT POWER OFF PRT BUSY LINE ASYNC 01 02 04 08 10 20 40 80 88 05 06 RS232C DTR ON TIME OUT RS232C CTS ON TIME OUT RS232C RX READY TIME OUT RS232C TX FULL TIME OUT RS232C PARITY ERROR RS232C FRAMING ERROR RS232C OVERRUN ERROR RS232C LINE STATUS ERROR RS232C MODEM STATUS ERROR SIR TIME OUT ERROR FIR TIME OUT ERROR HDD 05 07 09 0B BB 08 01 02 04 10 20 ...

Page 152: ...R NDP CONTROL WORD ERROR NDP STATUS WORD ERROR NDP BUS ERROR NDP ADDITION ERROR NDP MULTIPLAY ERROR EXPANSION C1 C3 C4 C5 C6 C7 C8 CB CC CE CF ADDRESS LINE ERROR CE 1 LINE ERROR CE 2 LINE ERROR DATA LINE ERROR WAIT LINE ERROR BSY LINE ERROR BVD1 LINE ERROR ZV Port ERROR NO PCMCIA CARD TYPE ERROR ZV_CONT ERROR CD ROM DVD ROM 01 02 03 04 05 06 09 11 20 40 80 90 B0 BAD COMMAND ILLEGAL LENGTH UNIT ATT...

Page 153: ...lays the HDC error register The contents of the HDC status register and error register are listed in Tables 3 3 and 3 4 Table 3 3 Hard disk controller status register contents Bit Name Description 7 BSY Busy 0 HDC is ready 1 HDC is busy 6 DRY Drive ready 0 Hard disk drive is not ready to accept any command 1 Hard disk drive is ready 5 DWF Drive write fault 0 DWF error is not detected 1 Write fault...

Page 154: ...ted 6 UNC Uncorrectable 0 There is no uncorrectable data error 1 Uncorrectable data error has been detected 5 Not used 4 IDN Identification 0 Not used 1 There is no ID field in the requested sector 3 Not used 2 ABT Abort 0 Not used 1 Illegal command error or command abort 1 TK0 Track 0 0 The hard disk found track 0 during a recalibrate command 1 The hard disk could not find track 0 during a recali...

Page 155: ... press Enter The following menu appears in the display ONLY ONE TEST Menu QOSMIO G20 1 Pressed Key Display Main key 2 Pressed Key Display Ten key 3 Touch pad 4 Wireless communication Switch 5 USB Port select menu 6 LED 7 Button 8 Acceleration sensor 9 Docker Dock Undoc A Fan control B Volume 99 Exit to Common Test Press test number 1 9 a b 99 Select the subtest number you want to test and press En...

Page 156: ...u execute this subtest the keyboard layout is drawn on the display as shown below When any key is pressed the corresponding key on the screen changes to the key character that was pressed Holding a key down enables the auto repeat function that causes the key s display character to blink Press Del Enter to end the test IF TEST OK Press Dell Enter key ...

Page 157: ...ute this subtest the keyboard layout is drawn on the display as shown below When any key is pressed the corresponding key on the screen changes to the key character that was pressed Holding a key down enables the auto repeat function that causes the key s display character to blink Press Del Enter Ten key to end the test Ten key test IF TEST OK Press Dell Enter key ...

Page 158: ... displays the response from the touch pad and touch pad switch When moving your finger on the touch pad towards the upper left the POINTING display changes according to the following illustration If a touch pad switch is pressed the BUTTONS displays appear on the right side one by one The parameters appear above the BUTTONS 1 or 2 corresponding to the pressed touch pad switch highlights To end thi...

Page 159: ... Switch ON Slide the switch to ON position Then following message appears in the display Wireless communication Switch OFF After Sliding the switch to OFF position return to the ONLY ONE TEST menu automatically Subtest 05 USB NOTE When executing this subtest USB test module and USB cable must be connected This subtest checks if USB port works properly The following menu appears in the display USB ...

Page 160: ...ions in the display to execute the test HDD Access LED test Confirm the LED of HDD status blinks properly Press any key and following message appears in the display Caps Num Overlay BT W LAN LED test Confirm each LED lights properly 1 Press Caps Lock key Caps on off 2 Press Fn F10 key Arrow on off 3 Press Fn F11 key Num on off 4 Slide BT W LAN switch L R on off Press Enter and following message ap...

Page 161: ...ist button OK message appears in the display if the test ends without an error Press any key return to each Steps if NG or Press any key message apprears Press the Presentation button after the following message appears Step2 X 1 2 Press Function button Presentation button OK message appears in the display if the test ends without an error Press any key return to each Steps if NG or Press any key ...

Page 162: ...t this subtest is executed on the following condition 1 Flat desk with vertical plane to get the stability of machine 2 The vertical wall or plane is necessary 3 Prevent the machine from shake or shock The figure below shows the name and position of each side Right side Left side Back Front Top heaven surface Vertical plane Flat desk Set the machine against the vertical plane with the Front upward...

Page 163: ... plane on the flat desk with the right side of machine upward Then press Enter to detect the data on this setting of machine The following message appears in the display The front establishes in the upper direction Press Enter key Set the machine against the vertical plane on the flat desk with the front of machine upward Then press Enter to detect the data on this setting of machine The following...

Page 164: ...uccessfully the display returns to the ONLY ONE TEST menu When the display returns to the ONLY ONE TEST menu remove the Express Port Replicator from the computer Subtest 0A Fan control This subtest checks if FAN works properly The following message appears in the display in order Start low speed rotation Waits 8 seconds Start reading of rotation Waits 3 seconds Start Hight speed rotation Waits 8 s...

Page 165: ... if Volume control dial works properly Step1 The following message appears in the display Volume button test Press Volume Down Please press volume down button Step2 The following message appears in the display Volume button test Press Volume Up Please press volume up button After checking Volume return to the ONLY ONE TEST menu automatically ...

Page 166: ...erform this program 3 21 2 Operations 1 Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages DIAGNOSTICS FLOPPY DISK HEAD CLEANING VX XX Mount cleaning disk s on drive s Press any key when ready 2 Remove the Diagnostics Disk from the FDD then insert the cleaning disk and press Enter 3 When the cleaning start message appears the FDD head cleaning has begun 4 ...

Page 167: ... floppy disk or output the data to a printer NOTE Connect USB FDD when you perform the DIAGNOSTIC PROGRAM from the DVD ROM The data is stored in floppy disk The error information is displayed in the following order 1 Error count CNT 2 Test name Subtest number TS No 3 Pass count PASS 4 Error status STS 5 FDD HDD or memory address ADDR 6 Write data WD 7 Read data RD 8 HDC status HSTS 9 Error status ...

Page 168: ... Log Write 2 The error information displayed on the screen can be manipulated by the following number keys The 1 key scrolls the display to the next page The 2 key scrolls the display to the previous page The 3 key returns to the Diagnostic Menu The 4 key erases all error log information in RAM The 5 key outputs the error log information to a printer The 6 key reads the log information from a flop...

Page 169: ...cally detects the number of floppy disk drives connected to the computer for the FDD test 3 23 2 Operations 1 Select 6 from the Diagnostic Menu and press Enter the following messages will appear in the display in order FDD write read test Y N Printer wrap around test Y N Serial wrap around test Y N CD ROM DVD ROM test Y N 2 To execute the test press Y yes and Enter To cancel the test press N no an...

Page 170: ...Tests and Diagnostics TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 3 61 ...

Page 171: ...the Toshiba MS DOS FORMAT command This program can format a floppy disk in the following formats a 2DD Double sided double density double track 96 135 TPI MFM mode 512 bytes 9 sectors track b 2HD Double sided high density double track 96 135 TPI MFM mode 512 bytes 18 sectors track 2 COPY This program copies data from a source floppy disk to a target floppy disk 3 DUMP This program displays the con...

Page 172: ...essage Type select 0 2DD 3 2HD c Select a media drive type number and press Enter A message similar to the one below will be displayed Warning Disk data will be destroyed Insert work disk into drive A Press any key when ready d Remove the Diagnostics Disk from the FDD insert the work disk and press any key The following message will be displayed when the FDD format is executed FDD TYPE TRACK XXX F...

Page 173: ...tarted FDD TYPE TRACK XXX FDD TYPE HEAD X FDD TYPE SECTOR XX Copy start track head XXX X d The following message will appear Insert target disk into drive A Press any key when ready e Remove the source disk from the FDD then insert a formatted work disk and press any key The following message will appear and start copying to the target disk track head XXX X f When the amount of data is too large t...

Page 174: ...ssage will appear Select a media mode 2HD media mode 1 1 20MB 2 1 44MB 3 1 23MB e The following message will appear Insert source disk into drive A Press any key when ready f Insert a source disk and press any key and the following message will appear Max address Track XXXX Head XX Sector XX Track number g Set the track number head number and sector number you want to dump The system will access t...

Page 175: ... up 2 down 3 end l The following message will appear Selecting 2 returns to the FDD UTILITIES MENU Another dump 1 Yes 2 No HDD ID READ program Selecting HDD ID displays the following HDD ID configuration HDD ID Read VX XX Drive 1 Drive 2 Model No XXXXXXX XXXXXXX NOTE Only when a 2nd HDD is installed Drive 2 message appears in the display Press Enter to return to the FDD UTILITIES MENU ...

Page 176: ...version 1st ID 2nd ID 4 Boot ROM version 5 EC KBC version 6 PS Microprocessor version 7 SVP parameter version Panel Manufacture code Product code 8 Micro code revision Processor number 9 Total Memory Size Conventional memory 10 Battery code 11 HWSC 12 FSB Voltage 13 Printer Adapter 14 ASYNC Adapter 15 Math co processors 16 Floppy Disk Drive Track Head Sector 17 Hard Disk Drive Sector Drive size Ma...

Page 177: ...XX PS Micon Version VX XX SVP Par Version VX XX Panel XXXXXXXXX Manu XXXX Prod XXXX Micro code Revision VX XX Processor XXXh Total Memory Size XXXXXXMB Conventional Memory XXXKB Battery Code XXXXXXXXXXXX HWSC XXXXXXX FSB XXXXXMHz Voltage XEh X Printer Adapter LPT1 XXXX LPT2 XXXX LPT3 XXXX X ASYNC Adapter COM1 XXXX COM2 XXXX COM3 XXXX X Math CO Processor X Floppy Disk Drive s Track XX Head XX Secto...

Page 178: ...computer and the antenna connection by using Windows programs Check of the wireless LAN card type 1 Slide the wireless communication switch to ON position 2 Check the card type according to the following procedure Click Start All Programs TOSHIBA Utilities PC Diagnostic Tool Check the Network If the Atheros AR5007EG 11b g Atheros AR5006EX 11a b g Atheros AR9281 11b g n or Atheros 9280 11a b g n is...

Page 179: ... is shown on the icon 2 Double click the icon If the computer finds any AP Access Point the antenna marks like as follows will appear It shows the antenna cables are surely connected to the wireless LAN card 3 The following message will appear if the antenna cables are not connected to the wireless LAN card or no available access point is found In this case check the antenna cable connection to th...

Page 180: ...erent characters AP for check of 11a 11aAP AP for check of 11b 11bAP AP for check of 11g 11gAP Make the security functions of AP WEP WPA etc invalid REF Reference PC Cross cable DUT Device Under Testing Configuration of equipment for transmitting receiving test How to setup the REF PC Set up the wireless LAN environment needed for the test before the start of Responder program on REF PC 1 Copy the...

Page 181: ...o S500M Series Maintenance Manual 960 813 Open My Computer window and click My Network places on the left column Click View network connections on the left column The Network Connections window appears Double click Local Area Connection Network Connections window ...

Page 182: ...Install button on the Local Area Connection Properties window Local Area Connection Properties window Select Protocol on the Select Network Component Type window and click Add button Select Network Component Type window Click Have Disk button on the Select Network Protocol window Select Network Protocol window ...

Page 183: ...NF file is used Install From Disk window The Select Network Protocol window appears again In the Network Protocol DDK PACKET Protocol will appear Then click OK to start the installation Select Network Protocol window When the installation is completed Local Area Connection Properties will appear Confirm that the DDK PACKET Protocol is added Click Close button to finish the setup of REF PC Local Ar...

Page 184: ...smitting receiving of data to from DUT via AP OS available Windows XP only How to start Double click WTWINSVR icon How to start 1 Double click wtwinsvr icon The following screen will appear Startup screen of wtwinsvr program 2 Enter the number of Network Adapter used on REF PC enter 1 for example above Then the following screen will appear Start the test program on DUT Screen while running the wtw...

Page 185: ... wireless LAN test into the Floppy Disk Drive Turn on the power while pressing U The following menu appears in the display Intel WiFi Link 5100 5300 Maintenance T D Menu 1 Communication test of 11a mode for 5100 5150 module 2 Communication test of 11b mode for 5100 5150 module 3 Communication test of 11g mode for 5100 5150 module 4 All the tests of WiFi Link 5100 5150 Module MAC Check communicatio...

Page 186: ...essage will appear in the display When pressing any key the following message is displayed 11a Communication Test NG tx a antenna rx a antenna Press any key and return to the test menu Subtest02 Communication test of 11b mode for 5100 5150 module Two antenna type This subtest execute transmitting receiving test in 802 11b mode using the main antenna If a defective is not found during the test OK m...

Page 187: ...test menu Subtest04 All the tests of WiFi Link 5100 5150 Module MAC Check communication test Two antenna type All the tests is executed in the order of Communication test of 11a mode Communication test of 11b mode and Communication test of 11g mode When any error has detected the test finishes Subtest05 Communication test of 11a mode for 5100 5150 module Three antenna type This subtest execute tra...

Page 188: ...test menu Subtest07 Communication test of 11g mode for 5100 5150 module Three antenna type This subtest execute transmitting receiving test in 802 11g mode using the main antenna If a defective is not found during the test OK message will appear in the display Press any key and return to the test menu If a defective is found during the test NG message will appear in the display When pressing any k...

Page 189: ...r The following message will appear Microsoft Windows XX Startup Menu 1 LAN 2 Modem 3 Bluetooth 4 IEEE1394 Enter a choice Press the number you want to test and press Enter NOTE It is impossible to go back to startup menu once you choose the test Therefore LAN Modem Bluetooth IEEE1394 test can not be executed successively 3 29 1 LAN test To execute LAN test press 1 and Enter The following message w...

Page 190: ...The following message will appear LAN transmit receive test COMPLETED Repeat count 00000 Error count 00000 LOOPBACK TEST 100Mbps Auto negotiation TxRx Test Destination Address xxxxxxxxxxxx Source Address xxxxxxxxxxxx 100Base TX Full Duplex TRANSMIT RECEIVE NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in t...

Page 191: ...n the chip Select 2 to execute and press Enter The following message will appear Testing adaptor hit ESC to abort External Loopback Test PASSED Testing completed Loopback Test Complete 1000Base Auto negotiation TxRx Test CE Test Complete NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display ...

Page 192: ...ress 2 and Enter Following message will appear Modem loopback test ICHx MDC Test Program with Modem Sound Line Test Version X X Scorpio Modem Initialize OK Digital Loopback Test OK RJ11 Connector Check LED Operator s Check OK is displayed when a error is detected NG is display when a error is not detected NOTE The menu displayed by your computer may be slightly different from the one shown above R...

Page 193: ...iving data is also needed A mobile phone with the Bluetooth function is also available A Bluetooth card should be installed on the target computer Install the Bluetooth function by clicking All Programs TOSHIBA Bluetooth Bluetooth Settings Test procedure 1 Enable the Bluetooth function of the responder device 2 Make sure the wireless communication switch of the target computer is set to ON positio...

Page 194: ...T Bluetooth address of the responder device appears the Bluetooth card and antenna connection are OK If the BT address of the responder device does not appear check the Bluetooth card condition and antenna cable connection to the Bluetooth card by disassembling the computer following the steps described in Chapter 4 Replacement Procedures BT address of test computer BT address of responder device ...

Page 195: ...est number 1 3 To execute the TEST select the test number you want to execute and press Enter Subtest01 Transmit Receive test NOTE Before executing subtest 01 be sure to execute subtest 02 in the responder machine This program checks the data transporting between responder machine and target machine and compare them with the original data through the IEEE1394 cable Subtest02 Responder set This pro...

Page 196: ...NFIDENTIAL 3 87 3 30 Sound Test program Sound TEST disk cannot be used in Satellite Pro S300 TECRA A10 S10 P10 Therefore please test the sound on Windows OS 1 Play a music file 2 click TOSHIBA utility PC diagnostic tool to test the sound Please check operation of speakers by one of methods ...

Page 197: ...n Description This program displays the current system setup information as listed below Main menu System Time System time System Date System date CPU Type CPU Speed HDD1 SSD1 ODD Total Memory Size System BIOS Version EC Version AMT Setup Prompt Language Security menu User Password Supervisor Password HDD1 SSD1 Password Mode TPM ...

Page 198: ...equency Mode Core Multi Processing Intel Turbo boosts eSATA SATA Interface setting BIOS Power Management Advanced menu Execute Disable Bit Capability Virtualization Technology Trusted Execution Technology Beep Sound USB Sleep and Charge USB KB Mouse Legacy Emulation USB FDD Legacy Emulation USB Memory BIOS Support Type Change Boot Order System Configuration Exit menu Load Setup Defaults Discard Ch...

Page 199: ... Diagnostics 3 90 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 3 31 2 Accessing the SETUP Program Turn on the power SW then press F2 The following display appears Main menu screen ...

Page 200: ...Tests and Diagnostics TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 3 91 Security menu screen Power Management menu screen ...

Page 201: ...Tests and Diagnostics 3 92 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 Advanced menu screen Exit menu screen ...

Page 202: ... 1 Press F10 key to accept the changes you made 2 To make other changes press N Repeat the steps above 3 To accept the changes press Y NOTE You can press Esc to quit at any time without saving changes SETUP asks you to confirm that you do not want to save your changes When SETUP is displayed at the next time the current configuration appears The Factory Preset Configuration When you access SETUP t...

Page 203: ...d Diagnostics 3 94 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 How to change setup Options Since a help is displayed on the right hand side of each menu screen it is referred to ...

Page 204: ...ng system If the CD is booted the operating system WindowsPE is extracted to the RAM disk in the system memory and operates on it At this time the drive is drive X T D functionally consists of display of system information execution of each test and various utilities whose test items support only tests which can be commonly used on each model T D also allows you in some models to use the multitask...

Page 205: ...he keyboard turn on your computer when the logo screen appears release the F12 key 3 Use the left and right cursors key to select the CD ROM icon from the menu 4 If T D starts from the TOSHIBA Test Diagnostic CD the following screen is displayed Move the cursor to the desired item and press the Enter key winpe Displays the following screen If Enter key is pressed WindowsPE will start up and then W...

Page 206: ...the following message is displayed on the screen At this time Press any key to boot from CD or DVD is displayed but only ENTER key is valid P ress the Enter key again on this screen If the Enter key is pressed WindowsPE will start The key different from an Enter key is pressed Or a press of no keys will start Windows of built in HDD ...

Page 207: ...ce More than 12MB When you start WinPE T D from a USB memory use 512MB or more of USB memory ODD Media containing test data The test data is included in a bootable CD File name CDDTEST0 DAT LAN Wired router LAN cable The router has the DHCP server function FDD USB connected FDD 2HD Floppy disk Free space 384KB IEEE1394 IEEE1394 compatible external HDD Free space More than 12MB To execute the above...

Page 208: ...B WinPE T D does not start automatically Note If the system starts up from the TOSHIBA Test Diagnostic CD WinPE T D in the USB memory starts when the USB memory created in section 3 5 2 is connected 3 34 2 2 Manual Start If the user starts WinPE T D manually move to the folder containing WinPETD exe and run WinPETD exe Example of WinPE T D to be executed from the command prompt screen The actual d...

Page 209: ...lays it rejudges the grayed test item s of the test menu and displays the test menu Shutdown button Shuts down WindowsPE EXIT button Terminates this application Version information Displays the version of WinPE T D Menu Indicates tabs for selecting PC information Diagnostics to set test items or conduct tests Tool to extract T D to USB memory and System Utility to provide SMART information Informa...

Page 210: ...lays Product Name of the PC Part Number Displays Part Number of the PC Serial Number Displays Serial Number of the PC UUID Displays UUID of the PC BIOS Version Displays BIOS Version of the PC BIOS OEM String Displays OEM String of the PC CPU The following items display CPU information of the PC Item Description CPU Name0 1 Displays the name of the CPU mounted on the PC CPU Clock0 1 Displays Curren...

Page 211: ...me of the LAN card connected to the PC MAC Address0 3 Displays MAC address of the LAN card STORAGE The following items display IDE IEEE1394 HDD and USB memory storage information of the PC If more than one HDD is connected the information of up to 4 HDDs are displayed Item Description IDE HDD0 3 Displays the name and the capacity GB of IDE HDD connected to the PC USB Flash Disk0 3 Displays the nam...

Page 212: ...he PC If more than one ODD is connected the information of up to 4 ODDs are displayed Item Description Drive The information on the assigned logical drive is displayed Type volume name free disk spaces free size and used disk spaces used size is displayed OTHER DEVICE The following items display other device information of the PC Item Description FDD Displays the name of the FDD connected to the P...

Page 213: ...ress to the CPU during the test Restriction If the test is conducted uncheck Multitask in the Simple mode before the test because of too much stress to be applied to the CPU Also USB and TIMER of TEST Item cannot be supported LOOP COUNT number of passes Sets the number of times of a test which allows you to specify from 1 to 999 START button Starts the test LOG button Displays the test result or t...

Page 214: ...ch test item Status The following table explains status information of each test item test device Status Description Status Description Ready for the test prior to the start of it Gray out It is indicated when the test environment is not ready Refer to the following items for details TESTING The test is running SKIP The test was skipped DONE The test finished Note The test item grayed out indicate...

Page 215: ...cable may not be connected No Test Media Test media is not inserted Please insert the test media to the ODD or the FDD Space Size Error This device is insufficient of free disk spaces required for a test No partition or file A partition is not in devices such as HDD USB and IEEE1394 Or the file does not exist in HDD Test result The test results to be displayed on the screen are as follows PASS Upd...

Page 216: ...heck mark in the ALL Detail Check check box all tests are performed in the Detail mode 3 Set the number of LOOP CONT Multitask and CPU Stress 4 Click on the START button and the test starts 5 When Multitask is checked and a test is started the test of Keyboard and Mouse is done once first Next other tests are started 6 If PASS of each test reaches the value set to LOOP COUNT the number of pass tim...

Page 217: ...o X drive Note WinPE is extracted on the RAM disk on drive X Therefore if the PC is shut down the log files will be lost It is recommended that necessary log files should be stored in an external media according to the procedure described in section 3 4 5 3 34 4 5 Test Log Management Screen If you press the LOG button on the Diagnostics screen the following log management screen opens This functio...

Page 218: ... all the check boxes of the log files are checked Also if you click the ALL Clear button all the checkmarks in the check boxes are cleared 2 2 If you click the Save button the destination selection screen is displayed Select the destination and click the OK button Note The storages to be displayed as output destination is only USB memory and floppy drive Warning Message If no log file is selected ...

Page 219: ...960 813 2 3 If a destination confirmation message is displayed click the OK button 2 4 If the log file is successfully saved to the destination the following confirmation screen is displayed and click the OK button 2 5 After saving the log files click the Close button to close the Management screen ...

Page 220: ...em Utility Menu This section explains System Utility screen 3 34 5 1 Explanation of Each Item Utility Item A list of the utilities that this T D supports Detail Explanation of each utility is described If you point to the utility which you wish to execute and click it the utility starts Utility item Detail of utility ...

Page 221: ...llowing screen is displayed Press the arrow keys to operate on the multi boot screen Move the cursor to the desired item and press the Enter key WindowsPE T D Starts up WindowsPE and then starts WinPE T D FreeDOS Displays the following screen if FreeDOS is selected Use the arrow keys to operate on the screen Move the cursor to FreeDOS for TD and press the Enter key If reboot is selected the PC is ...

Page 222: ...ed Note If this tool is run the content of the USB memory is cleared Use the USB memory with 512MB or more Operational Procedure 1 The device type checks the USB device 2 Click the START button 3 Creation of the USB memory for TOSHIBA Test Diagnostic is started Error Message Description There is no WinPE folder The folder to be copied does not exist Reading from the CD may have failed DISKPART fai...

Page 223: ...se information are not displayed in that case The following screen displays the SMART information of the first HDD When two HDDs are connected and the current checkbox is changed to Disk2 the SMART information of the second HDD is displayed Drive Select Checkbox for selecting a HDD Attribute ID and Name Displays Attribute ID and the content of the Attribute IDs Data value Displays Attribute value ...

Page 224: ...ive sectors for which alternative processing was performed 7h Seek error rate Rate of seek errors 8h Seek time Performance Processing time of sequential seek and random seek 9h Power on hours Power on hour after the factory setting Ah Spin retry count Number of retires of spinning up within the prescribed rate Ch Device power cycle count Number of power on power off operations of HDD C1h Load Unlo...

Page 225: ... M11 Satellite Pro S500M Series Maintenance Manual 960 813 C7h UltraDMA CRC error count Number of CRC errors occurred during data transference in the UltraDMA mode DFh Load Unload retry count Number of reloads of more than a certain amount of times ...

Page 226: ...he last address Detail Mode This test mode performs a read test to all the data indicated by 5000 addresses picked out between the first address and the last address 2 Test screen Test address Displays the address LBA of the test currently performed Drive information Displays the drive number of the test currently performed Progress status Displays the progress status of the test with the progress...

Page 227: ... Explanation Remarks Read Hdd Create File Error Address XX Failed in opening of HDD driver XX is LAB value The HDD driver may not be normal or installed Read Hdd Set File Pointer Error Address XX Failed in the HDD file pointer setting command XX is LAB value Read Hdd Command Error Address XX Failed in the HDD read command XX is LAB value Read Hdd Check Size Error Address XX The size read by the HD...

Page 228: ...l Mode This test mode performs the read test to first 2000 files on the drive 2 Test screen File Name Displays the name of the file being verified with full path 3 Result judgment Both of PASS and FAIL are not displayed anywhere on the HDDL screen The result is reflected to the log on the WinPE T D screen In the case of PASS The result is displayed as OK in the Result field on the WinPE T D screen...

Page 229: ...erformed Simple Mode This test mode only executes Address Test and Stack High Low test Detail Mode This test mode also executes Address Test and Stack High Low test as well as Bust Transfer test 2 Test screen Memory information Displays the memory capacity reserved for the test and the total free memory Test detail Displays the detail of the test being executed in the order of Address Test Stack H...

Page 230: ...IL The PASS Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks Memory Compar Error Address Test An error occurred during Address Test Memory Compar Error Stack High Low Test An error occurred during Stack High Low Test Memory Comp...

Page 231: ... and compares it with the original file Detail Mode This test mode creates a 12 MB file Write reads the file and compares it with the original file In the case of the following drive configuration this test is performed only to the F drive Name Disk Type Drive Type 3 5 inch FD A 3 5 inch floppy disk FDD Local disk C Local disk HDD DVD drive D CD drive CD Local disk E Local disk HDD Removal disk F ...

Page 232: ...he PASS Count on the test screen is zoomed in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks File Access Error xx Failed in the file...

Page 233: ...f the data it is terminated Simple Mode This test mode reads 64MB data and compares it with the original data Detail Mode This test mode reads 192MB data and compares it with the original data 2 Test screen Addressing Data display Displays the memory address of the test data The test data is a collection of data blocks separated by 32K bytes and the display ranges from the data address 00000001 to...

Page 234: ... in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The Addressing data of the data in which an error occurred is printed to the log of WinPE T D When an error occurs at 000007FF ODD ERROR0000 2008 09 10 12 00 00 000007FF ...

Page 235: ...the machine Simple Mode transmit 32 packet sizes data via the LAN line and confirm that a response can be received normally Detail Mode transmit 198 packet sizes data via the LAN line and confirm that a response can be received normally 2 Test Screen LAN Card information Displays the name of LAN card MAC address and IP address Progress status Displays the progress status of the test with the progr...

Page 236: ...ccurs when IP is not assigned or the test is conducted with a LAN card WSAStartup failed xx In use API error xx indicates error code failed to set recv timeout xx In use API error xx indicates error code failed to set send timeout xx In use API error xx indicates error code Invalid in address xx In use API error xx indicates IP address send to failed xx In use API error xx indicates error code Wro...

Page 237: ...rocess the ALU and FPU operations and check that the results are correct 2 Test screen Test detail The test details under execution are displayed It displays in order of ALU TEST and FPU TEST Progress status Displays the progress status of the test with the progress bar 3 Result judgment Check whether the calculation result is the same as expected one In the case of PASS The PASS Count display on ...

Page 238: ...0 813 CONFIDENTIAL 3 129 The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks The ALU test made an error An error occurred duringprocessing of ALU The FPU test made an error An error occurred duringprocessing of FPU ...

Page 239: ...l screen Detail Mode This test mode performs display of test items in the Simple mode as well as random drawing of circles squares and lines 2 Test screen Example of a test screen 3 Result judgment The operator judges PASS or FAILE by visual check However unless program error occurs OK is displayed in the Result field on the WinPE T D screen In the case of PASS The PASS Count display on the test s...

Page 240: ...es it with the original file Detail Mode This test mode creates a 384 KB file Write reads the file and compares it with the original file 2 Test screen Test detail The drive under test execution is displayed Progress status Displays the progress status of the test with the progress bar 3 Result judgment In the case of PASS The PASS Count display on the test screen is zoomed in and OK is displayed ...

Page 241: ...e file with the specified size xx indicates error code This message also appears when no floppy disk is in the floppy disk drive Open File Error Code xx Failed in opening the file zx indicates file code Write File Error Code xx Failed in writing to the file zx indicates file code Note The test causes error if the floppy disk is write protected Make sure that the floppy disk is not write protected ...

Page 242: ...eates a 12 MB file Write reads the file and compares it with the original file 2 Test screen Test detail The drive under test execution is displayed Progress status Displays the progress status of the test with the progress bar 3 Result judgment This test is regarded as 1PASS when every access to the files in all of the devices connected to the PC is successful If an error occurs even in a device ...

Page 243: ...T D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks File Access Error xx Failed the file access xx indicates drive name Space size Error Code xx There is no sufficient free space for the file with the specified size xx indicates drive name ...

Page 244: ...tervals of order 5 seconds Detail Mode tests at intervals of order 10 seconds The test content is to verify that there is no difference between the calculated estimated time and really taken time 2 Test screen A clock will be set 10 seconds ago in 2000 and inspection will be started The time is displayed every one second on the screen All the displays are updated at once as the time reaches the ye...

Page 245: ...screen is zoomed in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The information of the time at which an error occurred is printed to the log of WinPE T D More details are as shown below The following example indicates that a time difference of 2 se...

Page 246: ... CONFIDENTIAL 3 137 3 34 6 12 KEYBOARD Test 1 Test content The keyboard of PC is a test which judges whether it operates normally Simple Mode Detail Mode The same operation is carried out whichever it chooses 2 Test screen The arrangement of a keyboard is displayed on the display of PC ...

Page 247: ...cognized correctly the object key on a display will be eliminated 2 When redoing a keyboard test the Refresh button arranged at the screen lower left is pressed Next it returns to the state immediately after starting Note The check of the FN key should press FN and F3 simultaneously It does not react even if it presses only the FN key ...

Page 248: ...e Manual 960 813 CONFIDENTIAL 3 139 The keyboard which can be tested is two kinds US Keyboard A4 Mode and US Keyboard A4 Mode 10Key Mode When you test a keyboard with a ten key choose US Keyboard A4 Mode 10Key Mode by the combo box of the keyboard layout upper left stage ...

Page 249: ... Pass key is pressed before all the keys are pressed The thing in which the operator made the mistake is told OK Although the keyboard test is not ended it is considered as success Cancel It returns to a keyboard test screen If all the keys are eliminated it becomes impossible in addition to choose the Fail button In the case of PASS The PASS Count display on the test screen is zoomed in and OK is...

Page 250: ...DENTIAL 3 141 3 34 6 13 Mouse Test 1 Test content The Mouse of PC is a test which judges whether it operates normally Simple Mode Detail Mode The same operation is carried out whichever it chooses 2 Test screen If a mouse test start is carried out the above mentioned screen will be displayed ...

Page 251: ...ear Moreover it is simultaneously displayed on the corresponding section of a right hand side mouse illustration by coloring 2 Press the Refresh button at the lower left of a screen to redo a mouse test It returns to the initial screen of a test 3 The cursor position is expressed in the lower part of a screen as X coordinates and Y coordinates 4 Test items other than the cursor position become eff...

Page 252: ...9 were all completed The thing in which the operator made the mistake is told OK Although the keyboard test is not ended it is considered as success Cancel It returns to a keyboard test screen When the item to the mouse tests 1 9 is eliminated it becomes impossible moreover to choose the Fail button In the case of PASS The PASS Count display on the test screen is zoomed in and OK is displayed in t...

Page 253: ... for executing FreeDOS T D is as follows Note Start the machine after connecting the FDD If the FDD is connected to the machine after FreeDOS T D started it does not recognize the FDD 3 35 1 1 Test device configuration Devices to be tested and Test devices Abbreviated names CPU Central Processing Unit RAM Random access memory ROM Read only memory TIM Real Timer Backup memory 128bytes CRT Display u...

Page 254: ...tics TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 3 145 HDD Hard disk drive KB Keyboard FDD Floppy disk drive 3 35 1 2 Test program configuration This test program is configured as below ...

Page 255: ...d key code display DISPLAY 4 01 02 03 04 05 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD FDD 5 01 02 03 04 05 Sequential read Sequential read write Random address data Write specified address Read specified address 6 7 HDD 8 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Parti...

Page 256: ...on screen then the test program is loaded and the following test selection screen is displayed Refer to section 4 2 2 for details Use the Up or Down cursor key to select your desired item and press the Enter key If you select 1 on the above screen the test menu for selecting each test is displayed In addition items 5 7 indicate the tasks to be supported by this T D Note Pressing the Esc key or sel...

Page 257: ... and press the Enter key 1 9 Select the subtest menu described in section 4 2 3 88 Specifies the number of error retries 0 255 99 Redisplays the main menu screen in section 4 2 1 Pressing Esc is also considered valid If either test item of 5 FLOPPY DISK TEST or 8 HARD DISK TEST is executed from the test menu the following requirements have to be set 1 FLLPPY DISK TEST The following message will ap...

Page 258: ...a data compare error is detected Select 1 or 2 1 The dumped data is not displayed on the screen even if a data compare error occurs Only pressing the Enter key is also considered valid 2 The dumped data is displayed on the screen when a data compare error occurs This message is used to select whether or not the HDD status is displayed on the screen The HDC status is described in section 3 20 Selec...

Page 259: ...NOSTICS TEST MENU the following sub menu is displayed Use the Up or Down cursor key to select your desired item and press the Enter key When you select any subtest item you are taken to the test mode described in the detail of each test function in section 4 6 Pressing the Esc key or selecting 99 returns to the test selection screen described in section 3 31 4 2 2T ...

Page 260: ... and Left keys to select either of Yes No and press Enter Pressing the Esc key returns to the subtest selection screen described in section 4 2 3 YES When the current test cycle is finished the pass counter is incremented by 1 and the next test cycle stops NO When the current test cycle is finished the test is terminated and the subtest selection screen is redisplayed 2 ERROR STOP YES When an erro...

Page 261: ...T OPERATION １ Test end The test ended Select a subtest ２ Continue The next step will be executed ３ Retry The error step will be retried 3 Discontinuing a test If you press the Ctrl Alt Break keys during a test the test is discontinued and the screen returns to the subtest menu described in section 3 31 4 2 3 ...

Page 262: ...M THORMISTOR ERROR 2 ROM THORMISTOR ERROR 3 MEMORY 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR KEYBOARD FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR HUB GET DESCR ERROR DESCR HUB SET FEATURE ERROR P ON HUB GET STATUS ERROR HUB SET FEATUR...

Page 263: ...D WRITE BUFFER ERROR HDD 05 07 09 0B BB 08 01 02 04 10 20 40 80 11 AA CC E0 0A EE DA 12 HDD HDC NOT RESET ERROR HDD DRIVE NOT INITIALIZE HDD DMA BOUNDARY ERROR HDD BAD TRACK ERROR HDD UNDEFINED ERROR HDD OVERRUN ERROR DRQ ON HDD BAD COMMAND ERROR HDD ADDRESS MARK NOT FOUND HDD RECORD NOT FOUND ERROR HDD ECC ERROR HDD HDC ERROR HDD SEEK ERROR HDD TIME OUT ERROR HDD ECC RECOVER ENABLE HDD DRIVE NOT ...

Page 264: ... disk or USB memory The operation guide is displayed at the bottom of the screen and the error status names are displayed on the right side of the screen The error information on the screen can be processed respectively with each key of the 1 to 9 keys In the case of error retry OK R is added before the error status However the error count is not incremented 6 B Read FD Log Read 7 B Write FD Log W...

Page 265: ...pplied to the devices capable of unattended operation The name of test device and the number of subtest being tested are displayed on the screen during a test The following table indicates the test items Test Name Sub test No Memory Display Real Timer HDD 01 Conventional Memory 02 Protected Mode 04 Stress Test 01 VRAM read write for VGA 02 Backup memory 01 Sequential read ...

Page 266: ...ou select task No 7 the following FDD utility selection menu is displayed Use the Up and Down cursor keys to select your desired item and press the Enter key If you press the Esc key or select 9 the screen returns to the main menu described in section 4 2 1 1 DUMP This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display ...

Page 267: ...btest writes a constant data to conventional memory 0 to 640 KB then reads the new data and compares the result with the original data With regard to the test memory content save the data to the test memory before the test and restore it after the test Details of Test 1 1 This subtest performs a test data write read compare operation to the work memory 640KB from 0000 0000 to 9000 FFFF in the real...

Page 268: ...000H 0 Step 4 Constant Data Test Write double words of the data to the whole of the data in 64KB units then read double words of the written data and compare the result with the original data Test data FFFFFFFFh 00000000h 80018001h Step 5 Address Pattern Test Write double words of the data to the address pattern data read double words of the written data and compare the result with the original da...

Page 269: ...the data to the test memory before the test and restore it to the former address after the test Coincidence assurance of the memory content Details of Test This subtest displays the number of memory accesses within the same time in both of Cache ON and Cache OFF by the counter Check that the benchmark speed is high when the cache is used 4 Stress This subtest writes or reads constant data and addr...

Page 270: ...500M Series Maintenance Manual 960 813 CONFIDENTIAL 3 161 JMP Read and Compare Step 7 JMP Write Address pattern 2 1 4 3 4 increment 0 1 2 decrement JMP Read and Compare Step11 Dword Transfer Data is an 32 bit shift data Step 11 bit reversed pattern ...

Page 271: ...yboard Test 1 Pressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The 88 key compatible with the 106 key is not tested because this key operating in overseas mode uses the different character code table Not for Japan model ...

Page 272: ... This subtest displays bands of gradations for mixed colors then for red green and blue Next it displays eight solid colors full screen red semi red green semi green blue semi blue white and semi white Each color displays for three seconds 4 Gradation Mode test for VGA This subtest displays gradations for following modes To change the mode press Enter It automatically judges vesa mode supported by...

Page 273: ...ＡＤＡＤＢ５ＡＤＡＤＢ５ＡＤＡＤ Repeated data after the second sector 2 3 Random address data This subtest writes random data to random addresses on all tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data 20 times pass Test sector 1 4 Write specified address This subtest writes the data specified by an operator to a specified track head and address TEST DATA TRA...

Page 274: ... Status 0 1 Result Status 1 2 Result Status 2 3 Cylinder Address 4 Head Address 5 Sector Address 6 Number of Bytes Sector Result Status 0 7 6 5 4 3 2 1 0 IC1 IC0 SE EC NR HD US1 US0 IC1 IC0 Interrupt Code bits 00 normal 01 abnormal 10 invalid CMD 11 abnormal FDD ready SE Seek end EC Equipment check track 0 is detected NR Not ready HD Head address US1 US0 Unit select ...

Page 275: ...4 3 2 1 0 EN DE OR ND NW MR EN End of Cylinder DE Data error OR Over run DMAC ND No data NW Not writable MA Missing address mark Result Status 2 7 6 5 4 3 2 1 0 CM DD NC SH SN BC MD CM Control mark DD Data error data field NC No cylinder SH Scan equal hit SN Scan not satisfied BC Bad cylinder MD Missing address mark data field ...

Page 276: ...re three ways the HDD can be read Forward sequential Reverse sequential Random 3 Random address data This subtest writes random data in a random length to random addresses This data is then read and compared to the original data 4 Cross talk peak shift This subtest writes eight types of worst pattern data listed below to a cylinder then reads the data while moving from cylinder to cylinder Test th...

Page 277: ...btest reads data which has been written to a specified cylinder and head on the HDD 8 Sequential write This subtest writes specified 2 byte data to all of the cylinders on the HDD 9 W R C specified address This subtest writes data to a specified cylinder and head on the HDD then reads the data and compares it to the original data HDC Status An error occurs during the HDD test the following message...

Page 278: ... ready 0 HDD does not accept the command 1 HDD is ready 5 DWF write fault 0 Write is successful 1 Write error 4 DSC seek complete 0 Seek error 1 Seek normal termination 3 DRQ data request 0 No data transfer request 1 Data transfer being requested 2 COR corrected data 0 Not used 1 Data error occurrence 1 IDX index 0 Not used 1 Index detection 0 ERR error 0 Normal termination 1 End with error ...

Page 279: ...ction 7 BBK BadBlockMark 0 Not used 1 Defective block mark detection 6 UNC uncorrectable 0 No uncorrectable data error 1 Uncorrectable data occurrence 5 4 IDN identification 0 Not used 1 No ID field 3 2 ABT about 0 Not used 1 Illegal command or command abort 1 TK0 track zero 0 Track 0 detection 1 Track 0 not detection When recalibrated 0 0 ...

Page 280: ...he calendar or clock function 2 Backup memory This subtest writes the data for 1bit ON 01 02 04 80h and 1bit OFF FE FB FB 7Fh and AAh 55h to 114 bytes of addresses from 0E to 7Fh reads the written data and compares the result with the original data 3 Real time carry Set the constant value as below and check carry of the timer Month Date Year Hour Min Sec 12 31 2008 23 59 58 ...

Page 281: ...anufucture r Manufacturer of PC Product Nam e Product name of PC Part Number Part number of PC Serial Number Serial number of PC BIOS Version BIOS version of PC CPU Name0 Name of the first CPU mounted in PC CPU Clock0 Current Clock of CPU Max Clock CPU Socket0 Name of CPU socket CPU Description0 Name of CPU processor CPUID Family Model Stepping L2 Cache0 Second cache of CPU CPU Name1 Name of the s...

Page 282: ...ty GB USB Flash Disk Name of USB flash disk and its capacity GB ODD0 Name of ODD and media type FDD Name of FDD Key Board Name of keyboard Mouse Name of mouse Other Disk Name of HDD other than IDE IEEE1394 and USB and its capacity 3 36 1 2 Test conditions The following table lists the test statuses Item Name Description T D Version Version of WindowsPE T D Test mode Indicates the test mode When a ...

Page 283: ... of a test Simple Mode Displays the result of the test performed in the Simple mode indicates that the test is OK indicates that there is any problem in the test Detail Mode Displays the result of the test performed in the Detail mode indicates that the test is OK indicates that there is any problem in the test Heart Run Displays the result of heat run test The current version does not support it ...

Page 284: ... system from the built in ODD For the models in which ODD is not built boot the system from the USB memory 3 VIDEO Test If the VIDIO test and other test are executed simultaneously Multitasking the test status cannot be shown on the WinPE T D main screen due to the VIDIO test 4 LAN Test To conduct the LAN test be sure to connect the LAN router with DHCP to the PC Do not connect the LAN router to t...

Page 285: ...ble CD 7 Timer Test If the Timer test and other test are executed simultaneously Multitasking the error time displayed in the test log is not displayed correctly 8 CD Boot After Winpe is selected on the Multiboot selection screen when the system is booted from the CD the Press any Key to boot from CD or DVD message is displayed but only the ENTER key is valid 3 37 3 Notices and Restrictions Freedo...

Page 286: ... CONFIDENTIAL Chapter 4 Replacement Procedures ...

Page 287: ...4 Replacement Procedures 4 ii CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 288: ...y module 4 16 4 5 Fin cover 4 19 4 6 SIM card 4 21 4 7 HDD 4 24 4 8 Keyboard 4 28 4 9 Optical disk drive DVD ROM DVD Super Multi drive 4 32 4 10 SW board 4 37 4 11 Wireless LAN card 4 39 4 12 Cover assembly and Base assembly 4 41 4 13 MDC USB board 4 48 4 14 RTC battery 4 53 4 15 Bluetooth module 4 55 4 16 Smart card slot 4 57 4 17 Jack 3G Express board Microphone 3G card 4 59 4 18 RGB USB board 4...

Page 289: ...older 4 28 Figure 4 15 Removing the keyboard 1 4 29 Figure 4 16 Removing the keyboard 2 4 30 Figure 4 17 Removing the optical disk drive assembly 1 4 33 Figure 4 18 Removing the optical disk drive assembly 2 4 34 Figure 4 19 Removing the optical disk drive 4 35 Figure 4 20 Removing the SW board 4 37 Figure 4 21 Removing the wireless LAN card 4 39 Figure 4 22 Removing the cover assembly and base as...

Page 290: ...ving the fin DC fan 2 4 75 Figure 4 42 Removing the CPU 4 76 Figure 4 43 Installing the CPU 4 77 Figure 4 44 Applying new grease 4 78 Figure 4 45 Removing the speaker 4 80 Figure 4 46 Removing the touch pad 1 4 84 Figure 4 47 Removing the touch pad 2 4 85 Figure 4 48 Removing the fingerprint sensor board 4 86 Figure 4 49 Removing the touch pad 3 4 87 Figure 4 50 Removing the touch pad 4 4 88 Figur...

Page 291: ...4 Replacement Procedures 4 vi CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 292: ... which other FRUs must be removed before a particular FRU can be removed The numbers in the chart indicate the relevant section numbers in this manual In all cases when removing an FRU the battery pack must also be removed When repairing an FRU that is the potential cause of a computer fault use the chart to determine the order in which FRUs need to be removed Chart Notation The chart shows the ca...

Page 293: ...ing the following items ITEM Parts List ITEM No PART NAME Quantity 60 60 A COVER ASSY 1 COVER ASSY 14 TOUCH PAD 1 ITEM Parts List ITEM No PART NAME Quantity 61 LCD COVER ASSY 1 15 HD CAMERA MODULE 1 24 W LAN ANTENNA WITH CABLE 1 LCD COVER ASSY 25 W LAN ANTENNA WITH CABLE 1 Parts which can not be reused are 1 Touch pad 2 Camera module and 3 Wireless LAN antenna 3G antenna ...

Page 294: ...02 11b g 16 RTC battery BTN N H BATTERY 24 W LAN ANTENNA WITH CABLE 25 Wireless LAN antenna W LAN ANTENNA WITH CABLE 26 Smart card slot SMART CARD CONNECTOR 29 Jack 3G Express board FPC FPC FGVSJx 34 SW board 0 5MM PITCH FFC 35 Touch pad button FFC 0 5MM PITCH FFC 36 FS board FFC 0 5MM PITCH FFC 63 Brake hinge L BH L ASSY 64 Brake hinge R BH R ASSY 79 Touch pad plate TOUCH PAD SW 80 Fingerprint se...

Page 295: ... when the computer is disconnected from an AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet or damp hands 3 Be careful of edges and corners as these may cut CAUTION 1 When you change a component be sure the replacement component meets the required specifications Never use foreign parts to ...

Page 296: ... Perform the diagnostic tests described in Chapter 2 to determine which FRU is the cause of the fault 5 Do not perform any unnecessary work Always work in accordance with the disassembly and re assembly procedures in this manual 6 Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work 7 Disassembling requires the remov...

Page 297: ...th tags of the pressure plate such that the cable is fixed in the correct position Pull the cable to ensure that it is securely connected For spring connectors lift up the stopper frees the cable and allow it to be pulled out To reconnect hold the stopper in the up position and insert the cable then lower the stopper to secure the cable Pull the cable to ensure that it is securely connected For ba...

Page 298: ...sing an incorrect screw may damage the thread or screw head and result in the FRU not being securely fastened in place After installing FRUs check that the computer operates correctly Tools and Equipment For your safety and the safety of the people around you it is important that you use Electrostatic Discharge ESD equipment Correctly utilizing of the equipment increases the percentage of successf...

Page 299: ... screws or components come loose NOTE Toshiba recommends that you use an electric screw driver for quick and easy operations M2 2mm 0 167 N m 1 7 kgf cm M2 5 2 5mm 0 294 N m 3 0 kgf cm M3 3mm 0 294 N m 3 0 kgf cm When securing the HDD and HDD holder See p 4 26 NOTE To prevent damage to THIN HEAD screws use type 0 bit philips screwdriver Press along the axis of the screwdriver while turning the scr...

Page 300: ...e the length of the screw Normal grip Even numbered length screws Brown Odd numbered length screws White Special length screw Blue Special grip Even numbered length screws Yellow Odd numbered length screws Pink Special length screw Green Special length screw means screws whose length is indicated in an integral number to the first decimal places such as 2 5 mm 2 6 mm and so on Grip area ...

Page 301: ... of the screws including the types and lengths of the screws are indicated on the computer body Format Screw type Screw length mm Screw shape B Bind screw F Flat head screw S Super thin head screw T Tapping screw U Other screws Unique screws pan head stud etc Example B6 6mm BIND screw Screw color material B Black Nickel C Silver Non Hexavalent Chromate U Other screws Unique screws such as stud etc...

Page 302: ...ilarly do not drop knock scratch disassemble twist or bend the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adapter and other external devices from the computer 3 Turn the computer face down 4 Release the battery lock and remove the battery pack while sliding the battery release latch as shown in the figure below Figure 4 1 Removing the battery pack NOTE Dispose of the use...

Page 303: ...andled or disposed correctly Dispose always the used battery pack in accordance with the laws and ordinances of your local authority Use only the batteries approved by Toshiba NOTE Check the battery s terminals visually If they are dirty wipe them clean with a dry cloth 1 Turn off the power of the computer 2 Disconnect the AC adapter and all other external devices to the computer 3 Insert the batt...

Page 304: ...o Figure 4 2 CAUTION Insert or remove an ExpressCard in accordance with any instructions in the ExpressCard manual or the manuals of the computer system you are using 1 Push the ExpressCard It will pop out partly when you release so pull out the card Figure 4 2 Removing the ExpressCard Installing the ExpressCard To install the ExpressCard follow the steps below and refer to Figure 4 2 1 Insert the...

Page 305: ...refer to Figure 4 3 CAUTION Insert or remove a Bridge media in accordance with any instructions in each Bridge Media manual or the manuals of the computer system you are using 1 Push the Bridge media It will pop out partly when you release so pull out the card For an instance SD card is described in the Figure 4 3 Figure 4 3 Removing the Bridge media Installing the Bridge media To install the Brid...

Page 306: ... CAUTION Insert or remove a Smart Card in accordance with any instructions in the Smart Card manual or the manuals of the computer system you are using 1 Grasp the Smart Card and remove it Figure 4 4 Removing the Smart Card Installing the Smart Card To install the Smart Card follow the steps below and refer to Figure 4 4 1 Insert the Smart Card into the card slot with the metal connectors facing u...

Page 307: ... removing the memory module make sure the computer is powered off Removing a memory module with the power on might damage the module or the computer itself Do not touch the connectors on the memory module or on the computer Dust and stains on the connectors may cause memory access problems Never press hard or bend the memory module 1 Turn over the computer 2 Loosen the screw fixing the memory modu...

Page 308: ...dures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 17 4 Open the left and right latches outside and remove the memory module s Figure 4 6 Removing the memory module Memory module Latch Latch Slot B Slot A ...

Page 309: ...ever press hard or bend a memory module 1 Insert the memory module s into the connector s slantwise and press it to connect firmly CAUTION The slot A is reserved for the first memory module Use the slot B for expanded memory If only one module is installed use the slot A After installing the memory module make sure that the memory module is secured with the left and right latches 2 Set the memory ...

Page 310: ...her cleaning tool Do not use cotton sticks and tweezers to remove dusts It may cause the cooling module problem or dusts stuffed Removing the Fin cover To remove the fin cover follow the steps below and refer to Figure 4 7 1 Using a thin tipped tool push on the hole in the edge of the Fin cover and remove the fin cover while sliding it in the direction in the figure below Figure 4 7 Removing the f...

Page 311: ...20 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 Installing the Fin cover To install the fin cover follow the steps below and refer to Figure 4 7 1 Set the fin cover into the slot and slide it to engage the hook ...

Page 312: ...ance Manual 960 813 CONFIDENTIAL 4 21 4 6 SIM card Removing the SIM card To remove the SIM card follow the steps below and refer to Figure 4 8 to 4 10 1 Loosen the screw fixing the SIM card cover 2 Remove the SIM card cover Figure 4 8 Removing the SIM card cover SIM card cover Screw ...

Page 313: ...3 Slide the SIM card release latch in the direction as shown in the figure below 4 Turn up the SIM card holder in the direction as shown in the figure below Figure 4 9 Removing the SIM card 1 5 Remove the SIM card from the SIM card holder Figure 4 10 Removing the SIM card 2 SIM card holder SIM card release latch SIM card ...

Page 314: ...ng the SIM card To install the SIM card follow the steps below and refer to Figure 4 8 to 4 10 1 Set the SIM card into the SIM card holder 2 Lay the SIM card holder down and lock the SIM card release latch while sliding it in the opposite direction as shown in the figure 4 9 3 Set the SIM card cover and secure it with the screw ...

Page 315: ...ps below and refer to Figure 4 11 to 4 13 CAUTION Take care not to press on the top or bottom of a HDD Pressure may cause the data loss or damage to the device 1 Remove the following screw securing the HDD cover M2 5 5B FLAT HEAD screw 1 2 Insert your finger into the slot and lift the HDD cover to remove Figure 4 11 Removing the HDD cover HDD cover M2 5 5B FLAT HEAD Slot ...

Page 316: ...TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 25 3 Remove the HDD assembly from the slot and disconnect it from the connector on the system board Figure 4 12 Removing the HDD assembly HDD assembly Guide ...

Page 317: ...TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 4 Remove the following screws and separate the HDD and HDD holder M3 0 4C FLAT HEAD screw 4 Figure 4 13 Removing the HDD M3 0 4C FLAT HEAD HDD HDD Holder M3 0 4C FLAT HEAD M3 0 4C FLAT HEAD ...

Page 318: ...1 Set the HDD to the HDD Holder and secure them with the following screws M3 0 4C FLAT HEAD screw 4 NOTE When replacing the HDD holder with a new one stick the HDD cushion to the HDD holder in place 2 Connect the HDD assembly to the connector on the system board Lay the HDD assembly down into the slot 3 Set the HDD cover and secure it with the following screw M2 5 5B FLAT HEAD screw 1 HDD cushion ...

Page 319: ...board follow the steps below and refer to Figure 4 14 to 4 16 CAUTION As the keytop may fall out when handling the keyboard always hold it by the frame and do not touch the keytop 1 Turn the computer face up 2 Open the display and make it flat 3 Insert your fingers into the slit on both sides and remove the KB holder Figure 4 14 Removing the KB holder KB holder Slit Slit ...

Page 320: ...dures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 29 4 Remove the following screws securing the keyboard M2 0 3C BIND screw 2 Figure 4 15 Removing the keyboard 1 M2 0 3C BIND M2 0 3C BIND Latch Latch ...

Page 321: ...al 960 813 5 Lift the top edge of the keyboard while releasing the latches and turn the keyboard face down on the palm rest 6 Disconnect the keyboard flexible cable from the connector CN3230 on the system board and remove the keyboard Figure 4 16 Removing the keyboard 2 Keyboard Keyboard flexible cable CN3230 ...

Page 322: ...er to Figure 4 14 to 4 16 1 Place the keyboard face down on the palm rest and connect the keyboard flexible cable to the connector CN3230 on the system board 2 Turn the keyboard face up and set it in place Extra portion of the keyboard cable must be put under the cover assembly 3 Secure the keyboard with the following screws M2 0 3C BIND screw 2 4 Set the KB holder and press to secure the latches ...

Page 323: ...DVD Super Multi drive Removing the Optical disk drive To remove the optical disk drive follow the steps below and refer to Figure 4 17 to 4 19 CAUTION When the optical disk inside the optical disk drive can not be ejected because of some failure open the disc tray by inserting a slender object about 15 mm such as a straightened paper clip into the eject hole near the eject button Eject hole ...

Page 324: ... Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 33 1 Close the display and turn over the computer 2 Remove the following screw securing the optical disk drive assembly M2 5 5B FLAT HEAD screw 1 Figure 4 17 Removing the optical disk drive assembly 1 M2 5 5B FLAT HEAD ...

Page 325: ...1 Satellite Pro S500M Series Maintenance Manual 960 813 3 Turn the computer face up and open the display 4 Remove the optical disk drive assembly from the slot while pushing it in the direction as shown in the figure below Figure 4 18 Removing the optical disk drive assembly 2 Optical disk drive assembly ...

Page 326: ...es TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 35 5 Remove the following screws and ODD rear bracket from the optical disk drive M2 0 3C BIND screw 2 Figure 4 19 Removing the optical disk drive M2 0 3C BIND ODD rear bracket Optical disk drive ...

Page 327: ...NOTE When installing a new optical disk drive set the ODD bezel to the optical disk drive while securing the latches 1 Set the ODD rear bracket to the optical disk drive and secure them with the following screws M2 0 3C BIND screw 2 2 Insert the optical disk drive assembly into the slot to connect it to the connector on the system board 3 Turn over the computer and secure the optical disk drive as...

Page 328: ...ard follow the steps below and refer to Figure 4 20 1 Turn up the insulator LCD CONN INSULATOR and disconnect the SW board FFC from the connector CN9500 on the system board 2 Push down the hook and slide the SW board in the direction as shown in the figure below to remove it Figure 4 20 Removing the SW board CN9500 SW board FFC SW board Hook Guide Insulator LCD CONN INSULATOR ...

Page 329: ...Installing the SW board To install the SW board follow the steps below and refer to Figure 4 20 1 Slide the SW board into the guide to set it 2 Turn up the insulator LCD CONN INSULATOR and connect the SW board FFC to the connector CN9500 on the system board NOTE Arrange the SW board FFC under the guide SW board FFC Guide ...

Page 330: ...LAN antenna cables from the wireless LAN card white cable from A or 1 black cable from B or 2 and gray cable from C or 3 using an antenna coaxial cable disconnector 2 Remove the following screws securing the wireless LAN card M2 0 3C BIND screw 2 3 Disconnect the wireless LAN card from the connector on the system board Figure 4 21 Removing the wireless LAN card M2 0x3C BIND Wireless LAN card Wirel...

Page 331: ...LAN card follow the steps below and refer to Figure 4 21 1 Insert the wireless LAN card to the connector on the system board slantwise 2 Push down the wireless LAN card and secure it with the following screws M2 0 3C BIND screw 2 3 Connect the wireless LAN antenna cables to the connectors white cable from A or 1 black cable from B or 2 and gray cable from C or 3 on the wireless LAN card ...

Page 332: ...ing the Cover assembly and Base assembly To remove the cover assembly and base assembly follow the steps below and refer to Figure 4 22 to 4 26 1 Close the display and turn over the computer 2 Disconnect the 3G antenna cables and 3G power harness from the connectors on the jack 3G Express board Figure 4 22 Removing the cover assembly and base assembly 1 3G power harness 3G antenna cable red 3G ant...

Page 333: ...o S500M Series Maintenance Manual 960 813 3 Remove the following screws M2 5 8B FLAT HEAD screw 11 8 in the figure below M2 5 12B FLAT HEAD screw 1 12 in the figure below M2 5 5B FLAT HEAD screw 1 5 in the figure below Figure 4 23 Removing the cover assembly and base assembly 2 8 8 8 8 8 8 8 8 8 8 8 5 12 ...

Page 334: ...he insulator LCD CONN INSULATOR and disconnect the LCD harness from the connector CN5300 on the system board 6 Disconnect the FS board FFC and camera harness from the connector CN9550 and CN9540 on the system board Figure 4 24 Removing the cover assembly and base assembly 3 FS board FFC Connected to CN9550 LCD harness Connected to CN5300 Camera harness Connected to CN9540 Insulator LCD CONN INSULA...

Page 335: ...1 Satellite Pro S500M Series Maintenance Manual 960 813 7 Remove the following screws M2 5 8B FLAT HEAD screw 5 M2 5 12B FLAT HEAD screw 3 Figure 4 25 Removing the cover assembly and base assembly 4 M2 5x8B FLAT HEAD M2 5x8B FLAT HEAD M2 5x8B FLAT HEAD M2 5x12B FLAT HEAD M2 5x12B FLAT HEAD ...

Page 336: ...813 CONFIDENTIAL 4 45 8 Separate the cover assembly and base assembly while releasing the latches Figure 4 26 Removing the cover assembly and base assembly 5 CAUTION When separating the cover assembly and base assembly lift the cover assembly up right above Otherwise the computer may be damaged Cover assembly Base assembly ...

Page 337: ...crews M2 5 8B FLAT HEAD screw 5 M2 5 12B FLAT HEAD screw 3 2 Turn up the insulator LCD CONN INSULATOR and connect the LCD harness to the connector CN5300 on the system board NOTE Arrange the LCD harness under the guides When replacing the cover assembly with a new one stick the insulator LCD CONN INSULATOR to the system board in place When sticking the LCD CONN INSULATOR set the cushion of the LCD...

Page 338: ...7 4 Turn over the computer and secure the cover assembly and base assembly with the following screws M2 5 8B FLAT HEAD screw 11 8 in the Figure 4 23 M2 5 12B FLAT HEAD screw 1 12 in the Figure 4 23 M2 5 5B FLAT HEAD screw 1 5 in the Figure 4 23 5 Connect the 3G antenna cables and 3G power harness to the connectors on the jack 3G Express board ...

Page 339: ... 1 Take out the RJ11 harness from the slot of the base assembly 2 Remove the following screws securing the MDC USB board M2 5 6C Tapping screw 2 3 Disconnect the modem USB harness from the connector CN9770 on the MDC USB board and connector CN9570 on the system board 4 Remove the MDC USB board with the RJ11 harness from the slot of the base assembly in the direction as shown in the figure below 5 ...

Page 340: ...S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 49 Figure 4 27 Removing the MDC USB board 1 MDC model MDC USB board Modem USB harness CN9770 Back of the MDC USB board CN9570 Back of the system board RJ11 harness M2 5x6C Tapping Connector Back of the MDC USB board ...

Page 341: ... M11 Satellite Pro S500M Series Maintenance Manual 960 813 6 Remove the following screws and disconnect the MDC module from the connector CN3010 on the MDC USB board M2 0 3C BIND screw 2 Figure 4 28 Removing the MDC USB board 2 MDC model MDC module CN3010 M2 0x3C BIND ...

Page 342: ...g screw securing the USB board M2 5 6C Tapping screw 1 2 Peel off the acetate tape 3 Disconnect the USB harness from the connector CN9770 on the USB board and connector CN9570 on the system board Figure 4 29 Removing the MDC USB board 3 USB model USB board USB harness CN9770 Back of the USB board CN9570 Back of the system board M2 5x6C Tapping Acetate tape ...

Page 343: ...connector on the MDC USB board 4 Connect the modem USB harness to the connector CN9770 on the MDC USB board and connector CN9570 on the system board 5 Set the MDC USB board into the slot of the base assembly and secure it with the following screws M2 5 6C Tapping screw 2 6 Set the RJ11 harness into the slot of the base assembly USB model 1 Connect the USB harness to the connector CN9770 on the USB...

Page 344: ... to the laws and ordinances of your local authority Removing the RTC battery To remove the RTC battery follow the steps below and refer to Figure 4 30 1 Peel off the acetate tape 2 Disconnect the RTC battery harness from the connector CN9300 on the system board 3 Open the insulator RTC BATT INSULATOR and take out the RTC battery Figure 4 30 Removing the RTC battery Insulator RTC BATT INSULATOR RTC...

Page 345: ...he RTC battery To install the RTC battery follow the steps below and refer to Figure 4 30 1 Open the insulator RTC BATT INSULATOR and set the RTC battery in place 2 Close the insulator RTC BATT INSULATOR to fix the RTC battery 3 Connect the RTC battery harness to the connector CN9300 on the system board 4 Stick the acetate tape in place ...

Page 346: ... the Bluetooth module follow the steps below and refer to Figure 4 31 1 Disconnect the Bluetooth harness from the connector CN4440 on the system board 2 Open the latches and remove the Bluetooth module from the guides 3 Disconnect the Bluetooth harness from the connector on the Bluetooth module Figure 4 31 Removing the Bluetooth module CN4440 Bluetooth module Bluetooth harness Guide Latch ...

Page 347: ...3 Installing the Bluetooth module To install the Bluetooth module follow the steps below and refer to Figure 4 31 1 Connect the Bluetooth harness to the connector on the Bluetooth module 2 Set the Bluetooth module under the guides and engage the latches 3 Connect the Bluetooth harness to the connector CN4440 on the system board ...

Page 348: ...To remove the smart card slot follow the steps below and refer to Figure 4 32 1 Disconnect the smart card FPC from the connector CN2170 on the system board 2 Lift up the hook of the smart card slot in the direction as shown in the figure below to remove the smart card slot from the guides Figure 4 32 Removing the smart card slot CN2170 Smart card FPC Smart card slot Hook Guide ...

Page 349: ...00M Series Maintenance Manual 960 813 Installing the Smart card slot To install the smart card slot follow the steps below and refer to Figure 4 32 1 Slide the smart card slot under the guides until the hook is engaged 2 Connect the smart card FPC to the connector CN2170 on the system board ...

Page 350: ... Express board Microphone 3G card follow the steps below and refer to Figure 4 33 to 4 35 1 Disconnect the jack 3G Express board FPC from the connector CN9530 on the system board 2 Disconnect the speaker harness from the connector CN6150 on the jack 3G Express board 3 Remove the following screw securing the jack 3G Express board M2 5 6C Tapping screw 1 Figure 4 33 Removing the jack 3G Express boar...

Page 351: ...e base assembly 5 Remove the jack 3G Express board with the microphone 6 Disconnect the jack 3G Express board FPC from the connector CN9630 on the jack 3G Express board 7 Disconnect the microphone harness from the connector CN6070 on the jack 3G Express board Figure 4 34 Removing the jack 3G Express board 2 CN6070 Microphone harness Jack 3G Express board FPC CN9630 Jack 3G Express board Microphone...

Page 352: ... S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 61 8 Turn over the jack 3G Express board 9 Remove the following screws securing the 3G card M2 0 3C BIND screw 2 10 Disconnect the 3G card from the connector on the jack 3G Express board Figure 4 35 Removing the 3G card M2 0x3C BIND 3G card ...

Page 353: ... with the following screws M2 0 3C BIND screw 2 3 Connect the microphone harness to the connector CN6070 on the jack 3G Express board 4 Connect the jack 3G Express board FPC to the connector CN9630 on the jack 3G Express board 5 Set the jack 3G Express board with the microphone to the base assembly NOTE When replacing a jack 3G Express board with a new one stick the gasket on the jack 3G Express b...

Page 354: ...ess board Microphone 3G card 4 Replacement Procedures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 63 9 Secure the jack 3G Express board with the following screw M2 5 6C Tapping screw 1 ...

Page 355: ...d Removing the RGB USB board To remove the RGB USB board follow the steps below and refer to Figure 4 36 and 4 37 1 Disconnect the RGB harness from the connector CN9611 on the RGB USB board 2 Remove the following screw securing the RGB USB board M2 5 6C Tapping screw 1 Figure 4 36 Removing the RGB USB board 1 RGB harness M2 5x6C Tapping CN9611 ...

Page 356: ...s from the slot of the base assembly 4 Take out the RGB USB board from the slot of the base assembly USB harness is still connected to the back of the RGB USB board 5 Disconnect the USB harness from the connector CN9610 on the RGB USB board Figure 4 37 Removing the RGB USB board 2 USB harness RGB USB board CN9610 back of the RGB USB board DC IN harness ...

Page 357: ...elow and refer to Figure 4 36 and 4 37 1 Connect the USB harness to the connector CN9610 on the RGB USB board and arrange the harness in place 2 Set the RGB USB board to the slot of the base assembly 3 Set the DC IN harness to the slot of the base assembly 4 Secure the RGB USB board with the following screw M2 5 6C Tapping screw 1 5 Connect the RGB harness to the connector CN9611 on the RGB USB bo...

Page 358: ... of the hardware configuration of gggChapter 3 Test program in order to save the DMI information from gggsystem board to floppy disk 2 After replacing the system board execute the subtest03 DMI information recovery and subtest01 Entry of the DMI information in order to copy the DMI information and system configuration information 3 Also update the BIOS and EC KBC with the latest ones according to ...

Page 359: ...e out the RJ45 harness from the slot of the base assembly 2 Peel off the insulator SQUARE INSULATOR 3 Remove the following screws securing the system board M2 5 6C Tapping screw 2 4 Remove the system board from the base assembly CAUTION When removing the system board lift up the right side of the system board first Figure 4 38 Removing the system board 1 System board M2 5x6C Tapping RJ45 harness M...

Page 360: ...board 7 Peel off the insulators SQUARE INSULATOR and disconnect the USB harness from the connector CN9510 on system board NOTE Do not reuse the removed SQUARE INSULATOR Be sure to use a new SQUARE INSULATOR 8 Disconnect the 3G power harness from the connector CN9531 on the system board Figure 4 39 Removing the system board 2 RJ45 harness Connected to CN4050 RGB harness Connected to CN9511 USB harn...

Page 361: ...tem board follow the steps below and refer to Figure 4 38 and 4 39 1 Connect the 3G power harness to the connector CN9531 on the back of the system board 2 Connect the USB harness to the connector CN9510 on system board 3 Arrange the USB harness on the DC fan and stick new insulators SQUARE INSULATOR in place NOTE Stick new SQUARE INSULATORS as shown in the figure below ...

Page 362: ...IAL 4 71 4 Turn up the insulator HNS HOLD RJ INSULATOR and connect the RJ45 harness to the connector CN4050 on the system board NOTE When replacing a system board with a new one stick the HNS HOLD RJ INSULATOR in place 5 Connect the RGB harness to the connector CN9511 on the system board 6 Turn over the system board ...

Page 363: ...m with the following screws M2 5 6C Tapping screw 2 NOTE When installing the system board to the base assembly do not pinch the harnesses After instilling the system board make sure that the WL SW knob moves properly Set the system board as shown in the figure below 8 Stick the insulator SQUARE INSULATOR in place 9 Arrange the RJ45 harness in place and set it into the slot of the base assembly ...

Page 364: ...DC fan follow the steps below and refer to Figure 4 40 to 4 42 1 Disconnect the fan harness from the connector CN3380 on the system board 2 Remove the following screws and fin with the DC fan M2 0 4B BIND screw 8 NOTE When removing the fin be sure to remove the screws in the reverse order of the number marked on the fin 3 Disconnect the DC IN harness from the connector CN8800 on the system board ...

Page 365: ... fan 4 74 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 Figure 4 40 Removing the fin DC fan 1 Fan harness M2 0x4B BIND Fin with DC fan CN3380 M2 0x4B BIND M2 0x4B BIND Cool sheet Cool sheet CN8800 DC IN harness ...

Page 366: ... M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 75 4 Remove the fan hood 5 Remove the following screws and separate the DC fan and fin M2 0 3C BIND screw 2 Figure 4 41 Removing the fin DC fan 2 Fin DC fan M2 0x3C BIND Fan hood ...

Page 367: ...eries Maintenance Manual 960 813 6 Unlock the CPU by turning the cam counterclockwise on the CPU socket by 180 degrees with a flat blade screwdriver 7 Remove the CPU Figure 4 42 Removing the CPU CAUTION When removing the CPU lift it up right above Otherwise pins of the CPU may be damaged Cam CPU ...

Page 368: ...PU socket is in the unlock OPEN position 2 Set the CPU to the correct position in the CPU socket Make sure the position of the CPU triangle mark is correct to avoid damaging pins on the CPU NOTE When replacing the CPU with a new one stick the insulator SQUARE INSULATOR to the CPU in place 3 Lock the CPU by rotating clockwise the cam on the CPU socket by 180 degrees with a flat blade driver Figure ...

Page 369: ...of grease evenly on the CPU chip Figure 4 44 Applying new grease 6 If there are already cool sheets on the VGA ICs or fin remove the cool sheet Stick new cool sheets on the system board in place only for the external VGA model NOTE Do not reuse the cool sheet Be sure to use a new cool sheet 7 Set the DC fan to the fin and secure them with the following screws M2 0 3C BIND screw 2 8 Set the fan hoo...

Page 370: ...h the DC fan in place and secure it with the following screws M2 0 4B BIND screw 8 NOTE When securing the fin be sure to secure the screws in the order of the number marked on the fin In models without a VGA make sure that the gum sheet VGA is set on the system board in place 11 Connect the fan harness to the connector CN3380 on the system board ...

Page 371: ...oving the Speaker To remove the speaker follow the steps below and refer to Figure 4 45 1 Peel off the acetate tapes 2 Remove the speakers left and right from the speaker slots and the speaker harness from the guides Figure 4 45 Removing the speaker Speaker harness Speaker white black harness Speaker red black harness Guide Acetate tape ...

Page 372: ...ENTIAL 4 81 Installing the Speaker To install the speaker follow the steps below and refer to Figure 4 45 1 Set the speakers left and right into the speaker slots NOTE Set the speakers into the speaker slots in correct direction 2 Arrange the speaker harness into the guides 3 Stick the acetate tapes in place ...

Page 373: ...00M Series Maintenance Manual 960 813 NOTE When replacing a base assembly with a new one set the following parts as shown in the figure below LED lens 2P Stick the BLIND2P INSULATOR on the LED lens 2P WL switch Knob LCD gum sheet External VGA model only Gasket External VGA model only ...

Page 374: ...4 21 Speaker 4 Replacement Procedures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 83 ...

Page 375: ...rprint sensor board follow the steps below and refer to Figure 4 46 to 4 50 1 Peel off the acetate tapes 2 Disconnect the FS board FFC and touch pad button FFC from the connectors CN3240 and CN9650 on the fingerprint sensor board 3 Disconnect the dual button FFC from the connector on the touch pad NOTE In models without a dual button there is no dual button FFC Figure 4 46 Removing the touch pad 1...

Page 376: ...nual 960 813 CONFIDENTIAL 4 85 4 Turn up the insulator TPAD LOW INSULATOR and remove the following screws M2 0 3C S THIN HEAD screw 4 5 Remove the touch pad plate with the fingerprint sensor board Figure 4 47 Removing the touch pad 2 M2 0x3C S THIN HEAD Insulator TPAD LOW INSULATOR M2 0x3C S THIN HEAD Touch pad plate ...

Page 377: ...lite Pro S500M Series Maintenance Manual 960 813 6 Remove the following screws and separate the fingerprint sensor board and touch pad plate M2 0 3C S THIN HEAD screw 2 Figure 4 48 Removing the fingerprint sensor board Fingerprint sensor board Touch pad plate M2 0x3C S THIN HEAD M2 0x3C S THIN HEAD ...

Page 378: ...eplacement Procedures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 87 7 Remove the following screws and pad button M2 0 3C S THIN HEAD screw 2 Figure 4 49 Removing the touch pad 3 Pad button M2 0x3C S THIN HEAD ...

Page 379: ...nance Manual 960 813 8 Peel off the touch pad NOTE Do not reuse the removed touch pad Be sure to use a new touch pad Figure 4 50 Removing the touch pad 4 Please prepare required parts in advance when replacing the following item ITEM Parts List ITEM No PART NAME Quantity 60 60 A COVER ASSY 1 COVER ASSY 14 TOUCH PAD 1 Touch pad ...

Page 380: ... and refer to Figure 4 46 to 4 50 1 Stick a new touch pad in place 2 Set the pad button on the touch pad and secure it with the following screws M2 0 3C S THIN HEAD screw 2 3 Set the fingerprint sensor board to the touch pad plate and secure them with the following screws M2 0 3C S THIN HEAD screw 2 NOTE When replacing the touch pad plate with a new one stick the gasket and insulator TPAD INSULATO...

Page 381: ... in place 5 Connect the dual button FFC to the connector on the touch pad 6 Connect the FS board FFC and touch pad button FFC to the connector CN3240 and CN9650 on the fingerprint sensor board 7 Turn up the insulator TPAD LOW INSULATOR and secure the touch pad plate with the fingerprint sensor board with the following screws M2 0 3C S THIN HEAD screw 4 NOTE When securing the touch pad plate be sur...

Page 382: ...ps below and refer to Figure 4 51 to 4 57 1 Peel off the insulators SQUARE INSULATOR and HNS 3G INSULATOR NOTE Do not reuse the removed SQUARE INSULATOR Be sure to use a new SQUARE INSULATOR 2 Release the 3G antenna cables from the guides and take them out from the hole of the cover assembly Figure 4 51 Removing the LCD unit 1 SQUARE INSULATOR HNS 3G INSULATOR 3G antenna cable Guide Guide Hole ...

Page 383: ...s Maintenance Manual 960 813 3 Turn over the cover assembly and open the display 4 Release the LCD harness camera harness wireless LAN antenna cables and 3G antenna cables from the guides Figure 4 52 Removing the LCD unit 2 Wireless LAN antenna cable LCD harness Camera harness 3G antenna cable ...

Page 384: ...00M Series Maintenance Manual 960 813 CONFIDENTIAL 4 93 5 Remove the following screws and separate the LCD assembly and cover assembly M2 5 5B FLAT HEAD screw 4 Figure 4 53 Removing the LCD unit 3 M2 5x5B FLAT HEAD Guide M2 5x5B FLAT HEAD LCD assembly Cover assembly ...

Page 385: ...llowing screws M2 5 5B FLAT HEAD screw 2 7 Make the brake hinge R flat and remove the LCD mask while releasing the latches NOTE Release the latches from the outside of the LCD mask Release the latches in the order of the number on the Figure 4 54 Figure 4 54 Removing the LCD mask M2 5x5B FLAT HEAD M2 5x5B FLAT HEAD LCD mask cushion LCD mask cushion LCD mask Brake hinge R ...

Page 386: ...Release the harnesses 10 Turn the brake hinge 90 degrees 11 Remove the following screws and stand the LCD unit Be careful that the LCD harness is connected to the connector on the back of the LCD unit M2 5 5B FLAT HEAD screw 4 Figure 4 55 Removing the LCD unit 4 Acetate tape M2 5x5B FLAT HEAD M2 5x5B FLAT HEAD M2 5x5B FLAT HEAD LCD unit Brake hinge R ...

Page 387: ...6 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 12 Peel the pull tape and disconnect the LCD harness from the connector on the LCD unit Figure 4 56 Removing the LCD harness Connector LCD harness LCD unit Pull tape ...

Page 388: ...te Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 97 13 Remove the following screws and separate the LCD unit and Brake hinges M2 0 3C BIND screw 4 Figure 4 57 Removing the LCD unit 5 M2 0x3C BIND LCD unit Brake hinge L Brake hinge R M2 0x3C BIND ...

Page 389: ...llowing screws M2 0 3C BIND screw 4 NOTE When replacing the brake hinge R with a new one stick the hinge cover to the brake hinge R in place 2 Connect the LCD harness to the connector on the LCD unit and secure it with the pull tape 3 Turn the brake hinge R 90 degrees 4 Set the LCD unit on the LCD cover and secure them with the following screws M2 5 5B FLAT HEAD screw 4 NOTE When securing the LCD ...

Page 390: ...Replacement Procedures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 99 5 Arrange the harness under the guides of the LCD cover NOTE Arrange the LCD harness as shown in the figure below ...

Page 391: ...lacement Procedures 4 23 LCD unit 4 100 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 6 Stick the acetate tape in place NOTE Stick the acetate tape as shown in the figure below ...

Page 392: ...tting the LCD mask be careful not to pinch the harnesses 9 Secure the LCD mask with the following screws M2 5 5B FLAT HEAD screw 2 10 Stick the LCD mask cushions in place NOTE When replacing the LCD mask with a new one stick the camera panel in place 11 Set the LCD assembly to the guides of the cover assembly and secure them with the following screws M2 5 5B FLAT HEAD screw 4 Do not pinch the harn...

Page 393: ...ge the LCD harness camera harness wireless LAN antenna cables and 3G antenna cables to the guides of the cover assembly NOTE Arrange the harnesses as shown in the figure below 3G antenna cable red 3G antenna cable blue Wireless LAN antenna cable black Wireless LAN antenna cable white Camera harness Wireless LAN antenna cable gray ...

Page 394: ...nance Manual 960 813 CONFIDENTIAL 4 103 13 Close the display and turn over the cover assembly 14 Pass the 3G antenna cables through the hole of the cover assembly 15 Arrange the 3G antenna cables under the guides 16 Stick the insulators SQUARE INSULATOR and HNS 3G INSULATOR in place ...

Page 395: ... module Wireless LAN antenna 3G antenna To remove the camera module wireless LAN antenna 3G antenna follow the steps below and refer to Figure 4 58 and 4 59 1 Disconnect the camera harness from the connector on the camera module 2 Remove the camera module from the slot of the LCD cover Figure 4 58 Removing the camera module NOTE Do not reuse the removed camera module Be sure to use new camera modu...

Page 396: ...ennas and 3G antennas Be sure to use new wireless LAN antenna or 3G antenna Figure 4 59 Removing the wireless LAN antenna 3G antenna Please prepare required parts in advance when replacing the following item ITEM Parts List ITEM No PART NAME Quantity 61 LCD COVER ASSY 1 15 HD CAMERA MODULE 1 24 W LAN ANTENNA WITH CABLE 1 LCD COVER ASSY 25 W LAN ANTENNA WITH CABLE 1 Camera harness Wireless LAN ante...

Page 397: ...ess LAN antenna 3G antenna To install the camera module wireless LAN antenna 3G antenna follow the steps below and refer to Figure 4 58 and 4 59 1 Stick new wireless LAN antennas in place 2 Arrange the wireless LAN antenna cables in place 3 Stick new 3G antennas in place 4 Arrange the 3G antenna cables in place NOTE Stick new wireless LAN antennas and 3G antennas as shown in the figure below ...

Page 398: ...from a new camera module CAUTION Peel off the protection sheet with care of the followings 6 Stick the camera cushion and square cushion on the LCD mask NOTE Stick the camera cushion and square cushion as shown in the figure below 7 Connect the camera harness to the connector on the camera module and set the camera module to the slot of the LCD cover 8 Arrange the camera harness in place ...

Page 399: ...odule Wireless LAN antenna 3G antenna 4 108 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CAUTION Arranging the wireless LAN antennas 3G antenna and camera module with care of the followings Wireless LAN model ...

Page 400: ...4 24 Camera module Wireless LAN antenna 3G antenna 4 Replacement Procedures TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL 4 109 3G model ...

Page 401: ...4 Replacement Procedures 4 24 Camera module Wireless LAN antenna 3G antenna 4 110 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 Camera model ...

Page 402: ... CONFIDENTIAL Appendices ...

Page 403: ...Appendices App ii CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual XXX XXX ...

Page 404: ... pin C 1 C 2 CN1410 Memory B connector 200 pin C 4 C 3 CN1900 SATA HDD interface connector 20 pin C 7 C 4 C 5 CN1950 SATA ODD interface connector 13 pin C 7 C 5 CN1970 eSATA USB interface connector 20 pin C 8 C 6 CN2170 Smart Card interface connector 10 pin C 8 C 7 CN2300 DOCKING interface connector 140 pin C 9 C 8 CN2600 PCI E Mini CARD interface connector 52 pin C 12 C 9 CN3230 Keyboard interfac...

Page 405: ...ctor 20 pin C 24 C 27 CN4610 USB interface connector 4 pin C 24 C 28 CN9610 USB relay connector 4 pin C 24 C 29 CN5320 RGB interface connector 15 pin C 25 Finger Touch Pad Button board FHGQS FGWFS C 30 CN3240 Touch Pad interface connector 12 pin C 26 C 31 CN9650 System board interface connector 14 pin C 26 USB board FGQUS FGWUS C 32 CN9670 System board interface connector 10 pin C 27 C 33 CN4620 U...

Page 406: ...e connector 6 pin C 34 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 E 1 United Kingdom UK Keyboard E 1 E 2 United States US Keyboard E 1 Appendix F Wiring Diagrams F 1 F 1 RGB Monitor Loopback Connector F 1 F 2 RS 232C Loopback Connector F 1 F 3 RS 232C direct connection cable 9 pin to 9 pin F 2 F 4 RS 232C direct connection cable 9 pin to 25 pin F 2 F 5 LAN Loopback Conn...

Page 407: ...FGWRG connector front back B 5 Table B 4 Finger Touch Pad Button board FGQFS FGWFS connector front back B 6 Table B 5 USB board FGQUS FGWUS connector front back B 7 Table B 6 Modem USB board FGVMD connector front back B 8 Table B 7 JACK 3G Express board FGQJK FGWJK connector front back B 9 System board FGQSY FGWSY Table C 1 CN1400 Memory A connector 200 pin C 1 Table C 2 CN1410 Memory B connector ...

Page 408: ... C 22 CN9530 FGQJK FGWJK board interface connector 40 pin C 20 Table C 23 CN9550 FGQFS FGWFS board interface connector 14 pin C 22 Table C 24 CN9511 FGQRG FGWRG board interface connector 20 pin C 22 Table C 25 CN9570 FGQUS FGWUS FGVMD board interface connector 20 pin C 23 USB RGB board FGQRG FGWRG Table C 26 CN9611 System board interface connector 20 pin C 24 Table C 27 CN4610 USB interface connec...

Page 409: ...ard interface connector 7 pin C 33 Table C 40 IS2520 EXPRESS CARD interface connector 40 pin C 33 Table C 41 CN6150 Speaker interface connector 4 pin C 34 Table C 42 CN6070 Int Mic interface connector 2 pin C 34 Table C 43 J6051 Microphone connector 6 pin C 34 Table C 44 J6310 Headphone connector 6 pin C 34 Table D 1 Scan codes set 1 and set 2 D 1 Table D 2 Scan codes with left Shift key D 5 Table...

Page 410: ...D cover be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws Do not force the module into place because stress can affect its performance Also the panel s polarized surface is easily scarred so be...

Page 411: ...gain If the surface is very dirty we recommend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid A 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Ma...

Page 412: ... let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL A 3 ...

Page 413: ...r long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage 9 Do not disassemble the LCD module Disassembly can cause malfunctions A 4 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 414: ...port the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxide These materials can release gas that can damage the panel s polarization TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL A 5 ...

Page 415: ...Appendices Appendix A Handling the LCD Module A 6 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 416: ...ard Layout Appendices Appendix B Board Layout B 1 System board FGQSY FGWSY Front View Figure B 1 System board FGQSY FGWSY layout front TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL B 1 ...

Page 417: ...ard interface connector CN2600 PCI E MINI CARD interface connector CN3110 It is debugging port for development only CN3230 KB interface connector CN4440 Bluetooth interface connector CN5300 LCD interface connector CN9540 WebCam interface connector CN9300 RTCVCC interface connector CN9500 P SW interface connector CN9530 FGQJK FGWJK board interface connector CN9550 FGQFS FGWFS board interface connec...

Page 418: ...Appendix B Board Layout Appendices B 2 System board FGQSY FGWSY Back View Figure B 2 System board FGQFS FGWSY layout back TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL B 3 ...

Page 419: ...SATA ODD interface connector CN1970 eSATA USB interface connector CN2300 DOCKING interface connector CN4050 LAN interface connector CN3380 FAN interface connector CN5690 Displayport interface connector CN8800 DC IN interface connector CN8810 Battery connector CN9510 USB relay connector CN9511 FGQRG FGWRG board interface connector CN9570 FGQUS FGWUS or FGVMD board interface connector IC5000 GPU cas...

Page 420: ...FGQRG FGWRG layout front back Table B 3 USB RGB board FGQRG FGWRG connector front back Number Name CN4610 USB interface connector CN5320 RGB interface connector CN9610 USB relay connector CN9611 System board interface connector TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL B 5 ...

Page 421: ...B 4 Finger Touch Pad Button board FGQFS FGWFS layout front back Table B 4 Finger Touch Pad Button board FGQFS FGWFS connector front back Number Name CN3240 Touch pad interface connector CN9650 System board interface connector B 6 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 422: ...only front back Figure B 5 USB board FGQUS FGWUS layout front back Table B 5 USB board FGQUS FGWUS connector front back Number Name CN4620 USB interface connector CN9670 System board interface connector TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL B 7 ...

Page 423: ...e B 6 Modem USB board FGVMD layout front back Table B 6 Modem USB board FGVMD connector front back Number Name CN4630 USB interface connector CN3010 MDC module interface connector CN9770 System board interface connector B 8 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 424: ...d Layout Appendices B 7 JACK 3G Express board FGQJK FGWJK View front back Figure B 7 JACK 3G Express board FGQJK FGWJK layout front back TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL B 9 ...

Page 425: ... board FGQJK FGWJK connector front back Number Name CN2610 3G card interface connector Not used CN9631 Speaker interface connector CN6070 Int Mic interface connector IS2620 SIM board interface connector Not used IS2520 EXPRESSCARD interface connector J6051 Microphone connector J6310 Headphone connector CN9630 System board interface connector ...

Page 426: ...ND 9 GND 10 ADQS0 B1N 11 ADM0 B1P 12 ADQS0 B1P 13 GND 14 GND 15 ADQ06 B1P 16 ADQ03 B1P 17 ADQ07 B1P 18 ADQ02 B1P 19 GND 20 GND 21 ADQ12 B1P 22 ADQ09 B1P 23 ADQ13 B1P 24 ADQ08 B1P 25 GND 26 GND 27 ADQS1 B1N 28 ADM1 B1P 29 ADQS1 B1P 30 ASMRST B1 31 GND 32 GND 33 ADQ15 B1P 34 ADQ11 B1P 35 ADQ10 B1P 36 ADQ14 B1P 37 GND 38 GND 39 ADQ20 B1P 40 ADQ21 B1P 41 ADQ16 B1P 42 ADQ17 B1P 43 GND 44 GND 45 ADQS2 B...

Page 427: ...5 B1V 83 AMA12 B1P 84 AMA11 B1P 85 AMA09 B1P 86 AMA07 B1P 87 1R5 B1V 88 1R5 B1V 89 AMA08 B1P 90 AMA06 B1P 91 AMA05 B1P 92 AMA04 B1P 93 1R5 B1V 94 1R5 B1V 95 AMA03 B1P 96 AMA02 B1P 97 AMA01 B1P 98 AMA00 B1P 99 1R5 B1V 100 1R5 B1V 101 XACK0 B1P 102 XACK1 B1P 103 XACK0 B1N 104 XACK1 B1N 105 1R5 B1V 106 1R5 B1V 107 AMA10 B1P 108 ABS1 B1P 109 ABS0 B1P 110 ARAS B1N 111 1R5 B1V 112 1R5 B1V 113 AWE B1N 11...

Page 428: ...1N 153 ADM5 B1P 154 ADQS5 B1P 155 GND 156 GND 157 ADQ47 B1P 158 ADQ46 B1P 159 ADQ42 B1P 160 ADQ43 B1P 161 GND 162 GND 163 ADQ53 B1P 164 ADQ48 B1P 165 ADQ49 B1P 166 ADQ52 B1P 167 GND 168 GND 169 ADQS6 B1N 170 ADM6 B1P 171 ADQS6 B1P 172 GND 173 GND 174 ADQ51 B1P 175 ADQ50 B1P 176 ADQ55 B1P 177 ADQ54 B1P 178 GND 179 GND 180 ADQ56 B1P 181 ADQ60 B1P 182 ADQ61 B1P 183 ADQ57 B1P 184 GND 185 GND 186 ADQS7...

Page 429: ...DM0 B1P 12 BDQS0 B1P 13 GND 14 GND 15 BDQ06 B1P 16 BDQ03 B1P 17 BDQ07 B1P 18 BDQ02 B1P 19 GND 20 GND 21 BDQ12 B1P 22 BDQ09 B1P 23 BDQ13 B1P 24 BDQ08 B1P 25 GND 26 GND 27 BDQS1 B1N 28 BDM1 B1P 29 BDQS1 B1P 30 BSMRST B1 31 GND 32 GND 33 BDQ15 B1P 34 BDQ11 B1P 35 BDQ10 B1P 36 BDQ14 B1P 37 GND 38 GND 39 BDQ20 B1P 40 BDQ21 B1P 41 BDQ16 B1P 42 BDQ17 B1P 43 GND 44 GND 45 BDQS2 B1N 46 BDM2 B1P 47 BDQS2 B1...

Page 430: ...5 B1V 83 BMA12 B1P 84 BMA11 B1P 85 BMA09 B1P 86 BMA07 B1P 87 1R5 B1V 88 1R5 B1V 89 BMA08 B1P 90 BMA06 B1P 91 BMA05 B1P 92 BMA04 B1P 93 1R5 B1V 94 1R5 B1V 95 BMA03 B1P 96 BMA02 B1P 97 BMA01 B1P 98 BMA00 B1P 99 1R5 B1V 100 1R5 B1V 101 XBCK0 B1P 102 XBCK1 B1P 103 XBCK0 B1N 104 XBCK1 B1N 105 1R5 B1V 106 1R5 B1V 107 BMA10 B1P 108 BBS1 B1P 109 BBS0 B1P 110 BRAS B1N 111 1R5 B1V 112 1R5 B1V 113 BWE B1N 11...

Page 431: ...1N 153 BDM5 B1P 154 BDQS5 B1P 155 GND 156 GND 157 BDQ47 B1P 158 BDQ46 B1P 159 BDQ42 B1P 160 BDQ43 B1P 161 GND 162 GND 163 BDQ53 B1P 164 BDQ48 B1P 165 BDQ49 B1P 166 BDQ52 B1P 167 GND 168 GND 169 BDQS6 B1N 170 BDM6 B1P 171 BDQS6 B1P 172 GND 173 GND 174 BDQ51 B1P 175 BDQ50 B1P 176 BDQ55 B1P 177 BDQ54 B1P 178 GND 179 GND 180 BDQ56 B1P 181 BDQ60 B1P 182 BDQ61 B1P 183 BDQ57 B1P 184 GND 185 GND 186 BDQS7...

Page 432: ...e S1 GND S2 ZSTTHD P1P S3 ZSTTHD P1N S4 GND S5 ZSTRHD P1N S6 ZSTRHD P1P S7 GND P1 NC P2 NC P3 NC P4 GND P5 GND P6 GND P7 P5V P8 P5V P9 P5V P10 GND P11 GND W1900 P12 GND P13 NC P14 NC P15 NC C 4 C 5 CN1950 SATA ODD interface connector 13 pin Table C 4 SATA ODD interface connector 23 pin Pin No Signal Name Pin No Signal Name S1 GND S2 ZSTTOD P1P S3 ZSTTOD P1N S4 GND S5 ZSTROD P1N S6 ZSTROD P1P S7 GN...

Page 433: ... Name Pin No Signal Name P1 USB1PS E5V P2 ZUSBC8 E3N P3 ZUSBC8 E3P P4 GND P5 GND P6 ZSTTES P1P P7 ZSTTES P1N P8 GND P9 ZSTRES P1N P10 ZSTRES P1P P11 GND 1T GND 2T GND 3T GND 4T GND C 6 CN2170 Smart Card interface connector 10 pin Table C 6 Smart Card interface connector 10 pin Pin No Signal Name Pin No Signal Name 1 EGATE P3N 2 SCC4 PYP 3 SCIO PYP 4 GND 5 SCCLK PYP 6 NC 7 SCDET P3N 8 SCVCC PYV 9 S...

Page 434: ...8 NC 9 GND 10 ZUSBDC E3P 11 ZUSBDC E3N 12 GND 13 GND 14 NC 15 NC 16 GND 17 NC 18 NC 19 GND 20 GND 21 GND 22 ZDVTX2 P3P 23 ZDVTX2 P3N 24 GND 25 ZDVTX1 P3P 26 ZDVTX1 P3N 27 GND 28 DVIDET P3N 29 30 31 32 33 34 35 36 DCOUT 37 DCOUT 38 NC 39 NC 40 NC 41 NC 42 GND 43 NC 44 GND 45 DPCONF S5P 46 GND 47 GND 48 XDVTCK P3N 49 XDVTCK P3P 50 GND 51 NC 52 NC 53 GND 54 ZDVTX0 P3P 55 ZDVTX0 P3N 56 GND 57 GND 58 G...

Page 435: ... NC 81 GND 82 GND 83 GND 84 GND 85 NC 86 GND 87 NC 88 GND 89 GND 90 NVBBLU PXP 91 GND 92 NVBRED PXP 93 GND 94 GND 95 NVBSDA P3P 96 NVBSCL P3P 97 GND 98 ACT E3N 99 100 101 102 ZBIDBN EXN 103 ZBIDBP EXP 104 ZBIDAN EXN 105 ZBIDAP EXP 106 DCOUT 107 DCOUT 108 EJCTRQ S3N 109 M5V 110 NC 111 NC 112 GND 113 DHSYNC P3P 114 DVSYNC P3P 115 GND 116 GND 117 NC 118 NC 119 GND 120 GND 121 GND 122 NC 123 NC 124 GN...

Page 436: ...e Manual 960 813 CONFIDENTIAL C 11 Table C 7 DOCKING interface connector 140 pin 3 3 Pin No Signal Name Pin No Signal Name A1 GND A2 GND A3 DSKDC A4 NC 1T GND 2T GND 3T GND 4T GND 5T GND 6T GND 7T GND 8T GND 9T GND 10T GND 11T GND 12T GND 13T GND 14T GND 15T GND 16t GND 17T GND 18T GND ...

Page 437: ...AN E3V 3 NC 4 GND 5 NC 6 1R5 P1V 7 WLXRQ E3N 8 NC 9 GND 10 NC 11 XPEWL P0N 12 NC 13 XPEWL P0P 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 WLRFON S3N 21 GND 22 PLTRS1 E3N 23 ZERWL P1N 24 WLAN E3V 25 ZERWL P1P 26 WLDET P3N 27 GND 28 1R5 P1V 29 GND 30 NC 31 ZETWL P1N 32 NC 33 ZETWL P1P 34 GND 35 GND 36 ZUSBWM E3N 37 GND 38 ZUSBWM E3P 39 WLAN E3V 40 GND 41 WLAN E3V 42 WMLED E3P 43 GND 44 NC 45 XCLCK1 E1P...

Page 438: ...SC01 S3N 14 KBSC10 S3N 15 KBSC08 S3N 16 KBSC06 S3N 17 KBSC04 S3N 18 KBSC05 S3N 19 KBSC02 S3N 20 KBSC03 S3N 21 KBSC09 S3N 22 KBSC00 S3N 23 KBRT00 S3N 24 KBRT07 S3N 25 KBRT04 S3N 26 KBRT01 S3N 27 KBRT05 S3N 28 KBRT03 S3N 29 KBRT02 S3N 30 KBRT06 S3N 31 P5V 32 CAPLED P5N 33 ARWLED P5N 34 NUMLED P5N 1T GND 2T GND C 10 CN4050 LAN RJ45 interface connector 14 pin Table C 10 LAN interface connector 14 pin ...

Page 439: ...pin Table C 11 USB relay interface connector 6 pin Pin No Signal Name Pin No Signal Name 1 USB0PS E5V 2 USB0PS E5V 3 ZUSBP2 E3P 4 ZUSBP2 E3P 5 GND 6 GND 1T GND 2T GND C 12 CN4440 Bluetooth interface connector 7 pin Table C 12 Bluetooth2 interface connector 7 pin Pin No Signal Name Pin No Signal Name 1 BT P3V 2 GND 3 ZUSBBT E3P 4 ZUSBBT E3N 5 GND 6 BTMDL E3N 7 GND ...

Page 440: ...Name 1 NC 2 PNL P3V 3 PNL P3V 4 P3V 5 NC 6 TSCL P3P 7 TSDA P3P 8 ZNATX0 PYN 9 ZNATX0 PYP 10 GND 11 ZNATX1 PYN 12 ZNATX1 PYP 13 GND 14 ZNATX2 PYN 15 ZNATX2 PYP 16 GND 17 XNACK0 PYN 18 XNACK0 PYP 19 GND 20 NC 21 NC 22 GND 23 NC 24 NC 25 GND 26 NC 27 NC 28 GND 29 NC 30 NC 31 GND 32 GND 33 GND 34 NC 35 FLPWM P3P 36 BLEN E3P 37 NC 38 PVT EFV 39 PVT EFV 40 PVT EFV 1T GND 2T GND 3T GND 4T GND 5T GND 6T G...

Page 441: ... 813 C 14 CN3380 FAN interface connector 4 pin Table C 14 FAN interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 P5V 2 FANG0 P3P 3 GND 4 FPWM0 S3P 1T GND 2T GND C 15 CN8800 DC IN connector 4 pin Table C 15 DC IN connector 4 pin Pin No Signal Name Pin No Signal Name 1 ADPDC 15V 2 ADPDC 15V 3 GND 4 GND ...

Page 442: ...erface connector 6 pin Table C 17 WebCam interface connector 6 pin Pin No Signal Name Pin No Signal Name 1 P5V 2 ZUSBCM E3N 3 ZUSBCM E3P 4 GND 5 GND 6 CAMDET P3N C 18 CN5690 Displayport interface connector 20 pin Table C 18 Displayport interface connector 45 pin Pin No Signal Name Pin No Signal Name 1 GND 2 HPDDPG S3P 3 ZDPTX0 P1P 4 DPMODE P3P 5 ZDPTX0 P1N 6 NC 7 GND 8 GND 9 ZDPTX1 P1P 10 ZDPTX3 P...

Page 443: ...MC09 P3P 4 FMC08 P3P 5 FMC07 P3P 6 GND 7 P3V 8 GND 9 P3V 10 FMMSCK P3P 11 FMC10 P3P 12 FMCD1 P3N 13 FMC08 P3P 14 FMC05 P3P 15 FMC02 P3P 16 FMC00 P3P 17 GND 18 FMC05 P3P 19 FMC04 P3P 20 GND 21 FMC03 P3P 22 FMC02 P3P 23 FMC01 P3P 24 GND 25 FMCD0 P3N 26 GND 27 FMCD0 P3N 28 FMXDRB P3P 29 FMC13 P3P 30 FMC12 P3P 31 FMC11 P3P 32 FMC10 P3P 33 FMC09 P3P 34 FMC08 P3P 35 GND 36 FMC07 P3P 37 FMC06 P3P 38 FMC0...

Page 444: ...Table C 20 RTCVCC interface connector 3 pin Pin No Signal Name Pin No Signal Name 1 R3V 2 NC 3 GND 1T GND 2T GND C 21 CN9500 P SW interface connector 8 pin Table C 21 P SW interface connector connector 8 pin Pin No Signal Name Pin No Signal Name 1 GND 2 VOLUP S3N 3 VOLDWN S3N 4 S3V 5 NC 6 BTN5ML P3N 7 PNLOFF S3N 8 GPBTNB S3N 9 GPBTNA S3N 10 PWRSW S3N 1T GND 2T GND ...

Page 445: ...N 14 GND 15 3GON S3N 16 M5V 17 3GRFON S3N 18 3GLED E3P 19 MINDET P3N 20 DCINOR S5N 21 DCINGR S5N 22 S3V 23 PWLEOR S3P 24 PWLEGR S3P 25 BAT1OR S5N 26 BAT1GR S5N 27 SATLED P3N 28 FMC P3V 29 FMCLED P3N 30 P3V 31 P3V 32 P3V 33 P3V 34 P3V 35 P5V 36 P5V 37 CRDXRQ P3N 38 1R5 P1V 39 1R5 P1V 40 CRDXRQ P3N 41 SND GND 42 SND GND 43 GND 44 GND 45 GND 46 GND 47 GND 48 GND 49 XPECRD P0N 50 XPECRD P0P 51 GND 52 ...

Page 446: ...Appendix C Pin Assignments Appendices TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL C 21 71 ZETCRD P1P 72 GND 73 GND 74 ATBEEP P3P 75 SNDMUT S3N 76 GND 1T GND 2T GND ...

Page 447: ...Y PXP 4 SPX PXP 5 SP P5V 6 P5V 7 IPDCLK P5P 8 IPDDAT P5P 9 GND 10 ZUSBFS E3P 11 ZUSBFS E3N 12 GND 13 FGSPON S3N 14 P3V 1T GND 2T GND C 24 CN9511 FGQRG FGWRG board interface connector 20 pin Table C 24 FGQRG FGWRG board interface connector 20 pin Pin No Signal Name Pin No Signal Name 1 P5V 2 P5V 3 P5V 4 NVASDA P5P 5 NVASCL P5P 6 GND 7 GND 8 GND 9 GND 10 MVSYNC P3P 11 GND 12 MHSYNC P3P 13 GND 14 GND...

Page 448: ... FGVMD board interface connector 20 pin Table C 25 FGQUS FGWUS FGVMD board interface connector 20 pin Pin No Signal Name Pin No Signal Name 1 GND 2 GND 3 ZUSBP1 E3N 4 GND 5 ZUSBP1 E3P 6 NC 7 USB0PS E5V 8 USB0PS E5V 9 NC 10 GND 11 AZSDO1 E3P 12 AZSYC1 E3P 13 GND 14 MZSDI1 E3P 15 AZRST1 E3N 16 GND 17 XAZBC1 E3P 18 GND 19 E3V 20 E3V 1T GND 2T GND ...

Page 449: ...D 7 GND 8 GND 9 GND 10 MVSYNC P3P 11 GND 12 MHSYNC P3P 13 GND 14 GND 15 NVABLU PXP 16 GND 17 NVAGRN PXP 18 GND 19 NVARED PXP 20 GND 1T GND 2T GND 3T GND 4T GND C 27 CN4610 USB interface connector 4 pin Table C 27 USB interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 USB0PS E5V 2 ZUSBP2 E3N 3 ZUSBP2 E3P 4 GND 1T GND 2T GND 3T GND C 28 CN9610 USB relay connector 4 pin Table C 28 USB ...

Page 450: ... CONFIDENTIAL C 25 C 29 CN5320 RGB interface connector 15 pin Table C 29 RGB interface connector 15 pin Pin No Signal Name Pin No Signal Name 1 NVARED PXP 2 NVAGRN PXP 3 NVABLU PXP 4 NC 5 GND 6 GND 7 GND 8 GND 9 DDC P5V 10 GND 11 NC 12 NVASDA P5P 13 MHSYNC P3P 14 MVSYNC P3P 15 NVASCL P5P 1T GND 2T GND ...

Page 451: ...in No Signal Name Pin No Signal Name 1 GND 2 TPBTNL P5N 3 TPBTNR P5N 4 NC 5 SP P5V 6 SPX PXP 7 SPY PXP 8 SP GND 9 GND 10 IPDCLK P5P 11 IPDDAT P5P 12 P5V 1T GND 2T GND C 31 CN9650 System board interface connector 14 pin Table C 31 System board interface connector 14 pin Pin No Signal Name Pin No Signal Name 1 GND 2 SP GND 3 SPY PXP 4 SPX PXP 5 SPX P5V 6 P5V 7 IPDCLK P5P 8 IPDDAT P5P 9 GND 10 ZUSBFA...

Page 452: ...terface connector 10 pin Table C 32 System board interface connector 10 pin Pin No Signal Name Pin No Signal Name 1 GND 2 GND 3 GND 4 ZUSBP1 E3N 5 ZUSBP1 E3P 6 USB0PS E5V 7 USB0PS E5V C 33 CN4620 USB interface connector 4 pin Table C 33 USB interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 USB0PS E5V 2 ZUSBP1 E3N 3 ZUSBP1 E3P 4 GND 1T GND 2T GND 3T GND ...

Page 453: ...tor 20 pin Pin No Signal Name Pin No Signal Name 1 GND 2 GND 3 ZUSBP1 E3N 4 GND 5 ZUSBP1 E3P 6 NC 7 USB0PS E5V 8 USB0PS E5V 9 NC 10 GND 11 AZSDO1 E3P 12 AZSYC1 E3P 13 GND 14 MZSDI1 E3P 15 AZRST1 E3N 16 GND 17 XAZBC1 E3P 18 GND 19 E3V 20 E3V 1T GND 2T GND C 35 CN4630 USB interface connector 4 pin Table C 35 USB interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 USB0PS E5V 2 ZUSBP1 E3...

Page 454: ...13 CONFIDENTIAL C 29 C 36 CN3010 MDC module interface connector 12 pin Table C 36 MDC interface connector 12 pin Pin No Signal Name Pin No Signal Name 1 GND 2 NC 3 AZSDO1 E3P 4 NC 5 GND 6 E3V 7 AZSYC1 E3P 8 GND 9 MZSDI1 E3P 10 GND 11 AZRST1 E3N 12 XAZBC1 E3P 1T GND 2T GND 3T GND 4T GND 5T GND 6T GND ...

Page 455: ... AZRST0 E3N 14 GND 15 AZSYC0 E3P 16 GND 17 XAZBC0 E3P 18 GND 19 AZSDO0 E3P 20 GND 21 AZSDI0 P3P 22 GND 23 PEWAKE E3N 24 EXP E3V 25 CRDSHD E3N 26 GND 27 XPECRD P0P 28 XPECRD P0N 29 GND 30 GND 31 GND 32 GND 33 GND 34 GND 35 SND GND 36 SND GND 37 CRDXRQ P3N 38 1R5 P1V 39 1R5 P1V 40 CRDCPA S3N 41 P5V 42 P5V 43 P3V 44 P3V 45 P3V 46 P3V 47 P3V 48 FMCLED P3N 49 FMC P3V 50 SATLED P3N 51 BAT1GR S5N 52 BAT1...

Page 456: ...Appendix C Pin Assignments Appendices TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL C 31 71 ZUSB3G E3N 72 GND 73 GND 74 TMP3G SXP 75 TMP3G GND 76 GND 1T GND 2T GND ...

Page 457: ...al Name Pin No Signal Name 1 NC 2 E3V 3 NC 4 GND 5 NC 6 P1V 7 NC 8 UIMPWR E3V 9 GND 10 UIMDAT E3P 11 NC 12 UIMCLK E3P 13 NC 14 UIMRST E3P 15 GND 16 NC 17 NC 18 GND 19 NC 20 3GRFON S3N 21 GND 22 PLTRS0 E3N 23 NC 24 E3V 25 NC 26 MINDET P3N 27 GND 28 NC 29 GND 30 NC 31 GND 32 NC 33 GND 34 GND 35 GND 36 ZUSB3G E3N 37 GND 38 ZUSB3G E3P 39 E3V 40 GND 41 E3V 42 3GLED E3P 43 GND 44 NC 45 GND 46 NC 47 GND ...

Page 458: ...UICLKL E3P 4 5 GND 6 NC 7 UIDATL E3P C 40 IS2520 EXPRESS CARD interface connector 40 pin Table C 40 EXPRESS CARD interface connector 26 pin Pin No Signal Name Pin No Signal Name 1 GND 2 ZUSBEX E3N 3 ZUSBEX E3P 4 CPUSB E3N 5 NC 6 NC 7 CRD E3V 8 CRD E3V 9 CRD1R5 P1V 10 CRD1R5 P1V 11 PEWAKE E3N 12 CRD E3V 13 CRDRST E3N 14 CRD P3V 15 CRD P3V 16 CRDCRQ E3N 17 CPPE E3N 18 XPECRD P0N 19 XPECRD P0P 20 GND...

Page 459: ... C 42 CN6070 Int Mic interface connector 2 pin Table C 42 Int Mic interface connector 2 pin Pin No Signal Name Pin No Signal Name 1 IMICIN PXP 2 GND C 43 J6051 Microphone connector 6 pin Table C 43 Microphone connector 6 pin Pin No Signal Name Pin No Signal Name 1 A GND 2 EMICIN PXP 3 EMICB P2V 4 A GND 5 DETCTA P4N 6 EMICB P2V C 44 J6310 Headphone connector 6 pin Table C 44 Headphone connector 6 p...

Page 460: ... 02 82 16 F0 16 03 2 03 83 1E F0 1E 04 3 04 84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 2 09 8 09 89 3E F0 3E 2 10 9 0A 8A 46 F0 46 2 11 0 0B 8B 45 F0 45 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F...

Page 461: ...S 1F 9F 1B F0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 2 38 K 25 A5 42 F0 42 2 39 L 26 A6 4B F0 4B 2 40 27 A7 4C F0 4C 2 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 3 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 3...

Page 462: ... 70 E0 F0 70 1 76 Del E0 53 E0 D3 E0 71 E0 F0 71 1 79 E0 4B E0 CB E0 6B E0 F0 6B 1 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 1 81 End E0 4F E0 CF E0 69 E0 F0 69 1 83 E0 48 E0 C8 E0 75 E0 F0 75 1 84 E0 50 E0 D0 E0 72 E0 F0 72 1 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 1 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 1 89 E0 4D E0 CD E0 74 E0 F0 74 1 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 ...

Page 463: ... 78 3 123 F12 58 D8 07 F0 07 3 124 PrintSc 6 6 6 6 6 126 Pause 7 7 7 7 7 202 Fn 4 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Notes 1 Scan codes differ by mode 2 Scan codes differ by overlay function 3 Combined with the Fn key makes different codes 4 Fn key does not generate a code by itself 5 This key corresponds to key No 42 in a 102 key model 6 Refer to Table D 6 No 12...

Page 464: ... 4F E0 CF E0 2A E0 F0 12 E0 69 E0 F0 69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 203 Win E0 AA E0 5B E0 DB E0 2A E0 F0 12 E0 1F E0 F0 1F E0 ...

Page 465: ... 69 E0 F0 69 E0 F0 12 83 E0 2A E0 48 E0 C8 E0 AA E0 12 E0 75 E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 74 E0 F0 74 E0 F0 12 203 Win E0 2A E0 5B E0 DB E0 AA E0 12 E0 1F E0 F0 1F E0 F0 12 204 App E0 2A E0 5D E...

Page 466: ... F0 7C 23 U 4 4B CB 6B F0 6B 24 I 5 4C CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 4A CA 7B F0 7B 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4E CE 79 F0 79 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 E0 35 E0 B5 40 4A E0 F0 4A Table D 6 No 124 key scan code Code set 1 Code set 2 Key top Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F0...

Page 467: ...IAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 Table D 7 No 126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Common E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl E0 46 E0 C6 E0 7E E0 F0 7E This key generates only make codes ...

Page 468: ... Appendices 4 Appendix E Key Layout E 1 United Kingdom UK Keyboard Figure E 1 UK keyboard E 2 United States US Keyboard Figure E 2 US keyboard TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL E 1 ...

Page 469: ...Appendices Appendix E Key Layout E 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 470: ...pendix F Wiring diagrams F 1 RGB Monitor Loopback Connector Figure F 1 RGB Monitor Loopback Connector F 2 LAN Loopback Connector Figure F 2 LAN Loopback Connector TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL F 1 ...

Page 471: ...Appendices Appendix F Wiring diagrams F 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 472: ...cter key Until LED blinks For example US Keyboard UK Keyboard Keep holding down the key 6 The BIOS rewriting starts 7 When the process is completed it the system automatically reboots NOTE 1 Connect the AC adapter and the charged battery to the computer when you rewrite the BIOS 2 Do not turn off the power while you are rewriting the BIOS If the rewrite fails it might be impossible to start up the...

Page 473: ...Appendices Appendix G BIOS rewrite procedures G 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 474: ...KBC If the rewrite fails it might be impossible to start up the computer 4 If you fail to rewrite EC KBC then when you next turn on the power a message may be displayed that the contents of the EC KBC have been erased In this case insert the EC KBC rewriting disk and the EC KBC will be rewritten 5 Normally it takes about 30 seconds to rewrite the EC KBC It may take 3 minutes maximum depending on t...

Page 475: ...Appendices Appendix H EC KBC rewrite procedures H 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

Page 476: ...tellite Pro S500M Series Maintenance Manual 960 813 CONFIDENTIAL I 1 Appendix I Reliability Appendix I Reliability The following table shows MTBF Mean Time Between Failures in maximum configuration Table I 1 MTBF Time hours 10C 5422 6h 10GC 5392 5h ...

Page 477: ...Appendices Appendix I Reliability I 2 CONFIDENTIAL TECRA M11 Satellite Pro S500M Series Maintenance Manual 960 813 ...

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