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Toa N-CC1000 NTSC Instruction Manual Download Page 70

Symptom

IP address changes when
power is turned off and on
again. 

Cannot display video
images received from a
device connected via a
router.

Cannot transmit JPEG
images to an FTP server.

Video quality impaired.

Videos are displayed in
black and white.

Video update intervals
unusually slow.

Camera setting screen not
displayed.

Cannot send alarm email.

Remedy

Check the DHCP settings. When a DHCP server exists in the network, if
DHCP has been set to ON, the IP address is automatically reassigned each
time the device is activated. To lock the address, set DHCP to OFF.

Check to confirm that the appropriate IP address is set for the router
gateway. For details, contact the local network administrator.

Check to confirm that the FTP server is in operation. 

Check to confirm that the FTP account is valid. Also check to confirm that
the FTP site has authorized writing.

Check the FTP server address, login name, password and path for correct
setting.

Check to assure that the camera is properly adjusted.

Check to confirm that the maximum transmission rate is set to the next band
below that of the network.

Check to confirm that the color/B&W setting is set to Color. If this setting is
changed, the changed setting only becomes valid after the reactivation of
the device. 

Check to confirm that the live video image compression format is set to
H.261 or H.263. Note that update intervals for MJPEG images are slower
compared to H.261 or H.263-compressed images, regardless of network
conditions.

Check to ensure that the maximum transmission rate is set to a high value.

If multiple receivers are connected, check the reception rates of all
receivers. The transmitter uses the lowest rate to transmit.

Check to confirm that "Yes" has been clicked in the security warning dialog
box displayed when the camera setting screen is opened. The camera
setting screen does not appear if "No" has been clicked.

Check to confirm that the SMTP server and transmission destination email
address are correctly set. Enter the IP address in the SMTP server. Domain
name addresses cannot be used for the SMTP server. 

Check to confirm that the mail server (SMTP server) is active.

Check to confirm that the mail account is valid.

5-6

N-CC1000/CC1110/VT1010 INSTRUCTION MANUAL (Applications)

CHAPTER 5. Appendix

5.3. TROUBLESHOOTING

In the event of faults or failures, the following table is intended to provide assistance in identifying the cause
and remedying the situation.

Summary of Contents for N-CC1000 NTSC

Page 1: ... carefully follow the instructions in this manual in order to ensure long trouble free use of your devices NETWORK CAMERA N CC1000 NTSC N CC1000 PAL N CC1110 NTSC N CC1110 PAL NETWORK VIDEO TRANSMITTER N VT1010 L N VT1010 H INSTRUCTION MANUAL Applications ...

Page 2: ...o Images 2 5 2 4 2 Screen Display 2 6 2 4 3 Alarm 2 6 2 5 BMP SNAPSHOT 2 7 2 6 CAMERA CONTROL N VT1010 ONLY 2 8 2 7 JPEG SNAPSHOTS 2 10 3 1 LIST OF SETTING ITEMS 3 2 3 2 NAVIGATION 3 6 3 3 SETTING PROCEDURES 3 3 1 Edit of Settings 3 7 3 3 2 Execution of Changes 3 7 3 4 GENERAL SETTING SCREEN 3 8 3 4 1 ID 3 9 3 4 2 Title 3 9 3 4 3 Password 3 9 3 4 4 Date Time 3 10 3 4 5 Version Information 3 11 CHA...

Page 3: ... INFORMATION 4 1 1 File Backup 4 2 4 1 2 About the Video Networking Device 4 2 4 2 FOREWORD 4 2 1 What is JetManager 4 2 4 2 2 Using On Line Help 4 3 4 2 3 Other Information 4 3 4 3 BASIC OPERATIONS 4 3 1 JetManager Activation and Exit 4 4 4 3 2 Menu 4 5 4 3 3 Button Operations 4 6 4 3 4 Changing Operation Environments 4 7 4 4 USING JETMANAGER 4 4 1 Scanning for Devices on the Network 4 8 4 4 2 De...

Page 4: ...tion Files 4 15 4 4 11 Uploading the Firmware 4 17 4 4 12 Adding Colors to the Color Pool 4 17 4 4 13 JetManager System Setting File 4 18 5 1 DEVICE CHECK USING THE TERMINAL PROGRAM 5 1 1 Communications with a PC 5 2 5 1 2 PC COM Port Settings 5 2 5 1 3 Command Input 5 3 5 1 4 Parameter Description 5 4 5 2 CHECKING THE NETWORK 5 5 5 3 TROUBLESHOOTING 5 6 CHAPTER 5 Appendix ...

Page 5: ...CHAPTER 1 Foreword ...

Page 6: ...function Multicast IP Address Settings Refer to p 3 13 Multilink Settings Refer to p 3 14 Automatic transfer of JPEG format still pictures to an FTP server FTP Server Address Settings Refer to p 3 15 Login Name Settings Refer to p 3 15 Password Settings Refer to p 3 15 JPEG Size Settings Refer to p 3 15 Post Time Slice Settings Refer to p 3 15 Filename Settings Refer to p 3 15 Alarm E mail transmi...

Page 7: ...d 1 2 ABOUT DIGITAL CERTIFCATES To display the camera control and camera setting screens the Java Applet program needs to be downloaded The following screen is displayed several seconds after the camera control or camera setting button is clicked Click Yes to download Click Yes ...

Page 8: ...SD1040 Software Decoders are used to operate control and administer such CCTV systems as video surveillance systems from remote locations These software programs are designed to operate with the Windows OS and are primarily used to decode data received from the Network Cameras installed in remote locations Using the Network Camera in conjunction with the software decoder makes possible a wide rang...

Page 9: ...CHAPTER 2 Operation With Internet Explorer ...

Page 10: ...m the supplied CD ROM For precautions in regarding the operation of Internet Explorer please refer to the program s on line help The Network Camera s operation on the network to be used requires appropriate IP address assignments The following IP address and subnet mask are preset when the Network Camera is supplied from the factory 192 168 0 1 255 255 255 0 1 Start Internet Explorer 2 Enter the N...

Page 11: ...ol Displays a screen to control Combination Cameras C CC500 700 series N VT1010 only Configuration Opens a screen to perform individual settings Please read Chapter 3 Settings With Internet Explorer BMP Snapshot Snapshot operation buttons are located under the live video screen Refer to p 2 7 Designates a save destination folder path for the BMP file Saves still pictures in BMP formats Note The BM...

Page 12: ...er a password in the Password text field 3 Click the OK button If the entered password is correct the Network Camera can be accessed displaying the main screen and live video images If the camera is protected with a service password when switching from the main screen to the setting screen the password input message is displayed 1 Enter the password level service in the User Name text field 2 Ente...

Page 13: ...f moving pictures by ActiveX or in JPEG format If connections are not completed the selected Network Camera may be first connected to another receiver Up to 5 PCs can be made to simultaneously receive live images from a single Network Camera by setting the network and individual equipment 1 2 4 3 2 4 1 Text Display on Video Images Data can be displayed on the screen by means of settings 1 Alarm sy...

Page 14: ...arged images Click the Normal button to return the screen to the standard display Note This operation does not change resolution when images are displayed by way of the compression system of H 261 or H263 Resolution is also changed by this operation when images are displayed in MJPEG format 2 4 3 Alarm Alarm symbols and messages are displayed together with camera images during alarm operation Disp...

Page 15: ... destination Note The save destination path is not saved Perform the setting each time the BMP snapshot function is used 2 Click When clicked the image is converted to BMP format and saved as a still picture The BMP file with the file creation date and time entered in the filename is created Example 1 4 2002 12 45 10 bmp File creation date time 12 45 10 on April 1 2002 Note The creation date and t...

Page 16: ...s IP Address and title Turns the camera menu ON or OFF Sets focus speed to Very Slow Slow Midium or Fast Set button 10 key numerical pad Clear key Controls pan tilt operations Note Pan tilt speed Fast is only valid when pan tilt operation is set to Continuous Operation For more information on the camera menu read the Combination camera instruction manual Click to display the control dialog box IMP...

Page 17: ...r an interval of 5 seconds after the button is clicked Moving the Preset Positions 1 Enter the preset position number to be moved with the 10 key numerical pad The number is displayed in the green box over the numerical pad To cancel the entered number click the C key 2 Click the Set button The camera begins to change the preset position Activating and Resetting the Camera Menu The camera menu alt...

Page 18: ...d on Internet Explorer as a snapshot 3 Right click to select Save images as 4 In the Save image dialog box assign a filename and save the image Note Snapshot resolution can be changed To change add the following parameters after a snap jpg command snap jpg JpegSize XS NTSC 128 x 80 pixels PAL 128 x 96 pixels snap jpg JpegSize S NTSC 176 x 120 pixels PAL 176 x 144 pixels snap jpg JpegSize M NTSC 35...

Page 19: ...CHAPTER 3 Performing Settings With Internet Explorer ...

Page 20: ...er to p 3 9 Date Refer to p 3 10 Hardware Version Refer to p 3 11 Firmware Version Refer to p 3 11 Firmware Upload Refer to p 3 11 Configuration Download Refer to p 3 11 Configuration Upload Refer to p 3 11 Time settings Time Refer to p 3 10 Date display format settings Date Format Refer to p 3 10 Date time display position settings Display Stamping Refer to p 3 10 Time zone settings when using th...

Page 21: ...Video Port Refer to p 3 14 Subnet Mask Refer to p 3 13 Default Gateway Refer to p 3 13 DHCP Refer to p 3 13 Base Port Refer to p 3 13 IP address settings Multicast IP settings FTP server address settings Mail server SMTP address settings FTP account login name settings FTP account password settings Selection of folder to which JPEG images are transferred Setting of size of JPEG files to be transfe...

Page 22: ... p 3 17 Live Video on I E Refer to p 3 17 Color B W Refer to p 3 17 Priority settings for live video picture sharp or fast Lens selection Flicker reduction settings Electronic shutter speed settings Camera bright level settings Wide dynamic range settings Backlight compensation settings Gain adjustment settings High sensitivity slow shutter limit settings White balance settings Chroma level adjust...

Page 23: ...Stamping settings Relay ON OFF and make break settings Serial port operation mode settings Serial port transmission rate settings Serial port data bits settings Serial port parity check mode settings Serial port stop bits settings Serial port interface settings Auto release reset settings Alarm output source settings Auto connect settings E mail transmission ON OFF settings E mail layout settings ...

Page 24: ...s to the live video image screen General Opens the General setting screen Refer to p 3 8 Network Opens the Network setting screen Refer to p 3 12 Video Opens the Video setting screen Refer to p 3 16 Camera Opens the Camera setting screen Refer to p 3 18 N CC1000 only Alarm Opens the Alarm setting screen Refer to p 3 24 Serial Port Opens the Serial Port setting screen Refer to p 3 28 Restart Restar...

Page 25: ...wer failure Note that each screen display sample shown on the following pages represents the factory preset contents 3 3 1 Edit of Settings 1 Click the Configutation button on the live video screen The general setting screen is displayed 2 Click the text field to be set and enter a new value or text or click the list field to select other settings 3 3 2 Execution of Changes When changing setting c...

Page 26: ... N CC1000 CC1110 VT1010 INSTRUCTION MANUAL Applications CHAPTER 3 Performing Settings with Internet Explorer 3 4 GENERAL SETTING SCREEN Used to perform general settings of the device General Setting Screen ...

Page 27: ...l Access to the unit can be protected with a password to prevent unauthorized use Two authorization levels are provided Service and User Service New settings and setting changes can be made by entering the correct corresponding password User Video images can be monitored but equipment settings and setting changes cannot be performed However if the Service level password has not been set such setti...

Page 28: ...y mmm is three alphabetical characters USA mmm dd yyyy mmm is three alphabetical characters Japan yyyy mm dd Display Stamping Set the screen display stamping Off Not displayed Top Top of screen Bottom Bottom of screen Time Zone Select the current time zone here Time Server Enter the time server s IP address Use a time server that is compatible with the RFC868 time protocol Once a valid IP address ...

Page 29: ...oaded to a PC and downloaded data can be uploaded from a PC to the device 1 Click the Download button A dialog window is opened 2 Follow the instructions in the dialog window to save the settings Configuration Upload 1 Enter the directory path of the file to be uploaded or click the Reference button to select the desired file 2 Click the Upload button to start the transmission of the file to the d...

Page 30: ...0 CC1110 VT1010 INSTRUCTION MANUAL Applications CHAPTER 3 Performing Settings with Internet Explorer 3 5 NETWORK SETTING SCREEN Perform settings to cause the device to operate in the network Network Setting Screen ...

Page 31: ...blank 0 0 0 0 DHCP When a DHCP server is used by the network the IP address and subnet mask can be assigned by the DHCP server Select ON to use this function and OFF when not using a DHCP server Base Port It is possible to change the base address for the UDP channels used for data transmission Note Avoid changing this port in normal use 3 5 2 Multicast Note Multicast operation requires a multicast...

Page 32: ...ever if the reception rates differ from each other all receivers are set to the smallest reception rate 4 Transmission data is copied via the network However the transmission rate is set at the device The reception rate at the device side is ignored Data cannot be received with the software decoder About the Alarm 1 2 3 5 Remote connection input is valid 4 Invalid Cannot be used TTL Time to Live T...

Page 33: ...smitted Enter 0 when transmitting no images The set interval is not always maintained as the interval range varies depending upon JPEG image size File name Filenames used to save transmitted images can be assigned Overwrite The same filename is always used Currently saved files are continuously overwritten with new files Increment The numbers 000 to 255 are used for the filenames The number automa...

Page 34: ...frame rate will result when there is image movement and the quality of the image could deteriorate with increasing movement in the camera s field of view producing unclear or distorted images Video Resolution Video resolution can be selected from High Resolution 2CIF Standard Resolution CIF and Low Resolution QCIF CIF Standard resolution setting supports a resolution of 352 x 288 pixels QCIF Suppo...

Page 35: ...ze images If this format is selected resolution can be doubled allowing transmission of clearer images The device s power must be turned off and on again when switching between H 261 and H 263 formats Live Video on I E Select whether live video images are displayed by MJPEG format or by H 261 or H 263 formats ActiveX control This function is only valid for live video images as displayed by way of ...

Page 36: ...N may cause deterioration in sensitivity Set this option to OFF when flicker is not an annoyance or when using the camera in dark locations Speed Shutter Set the shutter speed of the electronic shutter Select from Normal Flicker Reduction 1 125 1 250 1 500 1 1 000 1 2000 1 4000 1 10000 and AES Note AES cannot be selected if Auto Iris Lens DC type has been selected in Lens Selection If Manual Iris ...

Page 37: ...s Set the option to OFF Normal or Manual Normal The wide dynamic function operates only when the camera detects a backlit condition Manual Fine settings can be performed to suite installation conditions Click the Area Setting button and perform the setting on the WDR Area Setting screen Note Selection of Manual Iris Lens in Lens Select sets the wide dynamic function to OFF To use this function an ...

Page 38: ...isplayed in black and masked 2 Click the Clear All button when wishing to deactivate the masked areas Selected segments are reset 3 Click the Set button after setting completion to transmit the settings to the camera 4 Click the X icon in the window to close the setting screen Note Images displayed on the WDR Area Setting screen are not automatically updated To update images click the Update image...

Page 39: ...een areas of the size set by each pattern to be detected for backlight The backlight compensation setting screen is split into 12 segments as shown in the figure and Valid or Invalid can be set for each split segment 1 Click the segments to be ignored by backlight detection The selected segments are masked as Invalid areas 2 Click the Clear All button when wishing to deactivate the masked segments...

Page 40: ...C1000 CC1110 VT1010 INSTRUCTION MANUAL Applications CHAPTER 3 Performing Settings with Internet Explorer Backlight Compensation Area Setting Screen Pattern 2 Backlight Compensation Area Setting Screen Pattern 3 ...

Page 41: ...y This mode is recommended for normal use Flicker Reduction only enabled in bright conditions Flicker Reduction always enabled Flicker Reduction always enabled Note The Sensitivity Up function is achieved by increasing the time required to store light in the image sensor For this reason when the Sensitivity Up function is enabled images of quickly moving subjects appear blurred a phenomenon caused...

Page 42: ...larm Setting Screen 3 8 1 Alarm Trigger Video Loss Sets whether to trigger an alarm when video loss occurs or camera operation stops Alarm is triggered if the option is set to On Alarm Input Monitors the remote sensor connected to the Alarm Input terminal Alarm is triggered when the sensor operates On Select to trigger an alarm by means of external sensors Off Select to deactivate the alarm ...

Page 43: ...ly established in the event of an alarm When connecting to the software decoder enter the PC s IP address Receiver Password Enter the password if a password has been set for the device to be automatically connected Alarm E mail Select On when transmitting an alarm email in the event of an alarm and Off when not transmitting Note Alarm emails are not always transmitted whenever an alarm occurs When...

Page 44: ...3 26 N CC1000 CC1110 VT1010 INSTRUCTION MANUAL Applications CHAPTER 3 Performing Settings with Internet Explorer Alarm Email JPEG Image Alarm Email Text Only ...

Page 45: ...hing operations Relay Select either a make contact or a break contact Auto Release Perform settings for automatic alarm output reset Select Off to maintain output while an alarm is activated and Time 0 5 1 2 5 10 or 60 seconds to automatically reset the output after a predetermined period of time elapses Source Select events that activate the alarm output None Alarm output is not activated in the ...

Page 46: ...ace is a half duplex 3 wire system connector 3 9 SERIAL PORT SETTING SCREEN Used to set the serial port Serial Port Setting Screen 3 9 1 Serial Port Mode Select the mode best suited to the serial port s intended use Terminal Enables communications with the PC s terminal program Transparent Remote control systems can be built by using the Network Video Transmitter with the switcher C CC500 700 seri...

Page 47: ...CHAPTER 4 JetManager ...

Page 48: ... What is JetManager JetManager is the software used to administrate video networking devices on a local area network It displays information regarding the video networking devices connected to the network on a PC in an easily understood format The main JetManager features are shown below Scans and displays the video networking devices connected to the network Auto scan function automatically scans...

Page 49: ...on displays the Help document in the right side window Search Searches can be performed for specific words not shown in the listed results of searches using the table of contents or keyword However searches of the entire Help document require more time Click the Search tab in the left side window Enter the first several characters of the word in the topmost text box then click the List Topics butt...

Page 50: ...llation is completed The startup window is displayed when JetManager is first activated It is possible not to display the window at the time of activation 1 Click JetManager on the Windows start menu JetManager starts up and the startup window is displayed When it is not desirable to display the startup window at the time of program activation tick the option Do not show this dialog in the future ...

Page 51: ...ing file Save Saves the system setting file Save As Saves the system setting file under a different name Last File Selects and opens the last used system setting file Exit Exits JetManager View Scan Now Scans for devices on the network Refresh Device Properties Updates the properties of the selected device Scan automatically Scans the network for devices automatically Auto Scan Rate Sets time inte...

Page 52: ... Firmware Upload Uploads firmware Configuration Upload Uploads the configuration file Change Property Changes the properties Extra Configure IP Pool Defines the range of IP addresses to be used Color Pool Adds screen display colors Show Startup Window Switches the startup window display on or off Help Content List English Displays Help in English Content List German Displays Help in German Info Di...

Page 53: ... can be edited for easier operation Unnecessary button groups can be hidden Groups referred to here match the menu in the menu bar 1 Select Display Toolbar 2 Click the group to select either Display or Hide Groups to be displayed are ticked Status Bar When the screen area is limited the status bar located at the bottom of the screen can be hidden Select Status Bar in the Display menu and select Di...

Page 54: ...x Clicking the OK button after selecting the value closes the window 3 Click the Auto button in the toolbar Scanning begins 4 To interrupt automatic scanning press the Stop button in the toolbar 4 4 USING JETMANAGER 4 4 1 Scanning for Devices on the Network Note When JetManager scans over the network it recognizes the video networkingdevice connected to the network and with its power switched on a...

Page 55: ...m the IP pool are displayed in the list in black Those not defined in the IP pool but assigned to devices are displayed in red Important Take care that the IP addresses used by the PC or other equipment do not duplicate addresses for other devices defined in the IP pool The contents defined in the IP pool are saved to the system setting file Displaying an IP Range Click the IP Pool button in the t...

Page 56: ...automatic IP address assignment function can be used for all or part of the video networking devices Using this function unique IP addresses can also be assigned to newly connected devices that remain unchanged from the factory preset settings Device IP addresses can also be changed individually for each device Important After an IP address is changed access to the corresponding device is only pos...

Page 57: ...y the menu 3 Select Properties from the menu The Device Properties window is then displayed Note Device properties are automatically updated however the property display maynot be updated In such cases verify properties after first restarting JetManager 4 4 5 Changing Device Names Video networking device names can be changed 1 Click the List button in the toolbar to display the list 2 Move the mou...

Page 58: ...ck to display the menu 3 Select Change IP Address from the menu The Change IP Address window is displayed 3 1 To automatically assign the IP address click the option Obtain automatically from IP Pool An unused IP address is assigned to each device from the address range defined in the IP pool in order of lower value 3 2 To manually set the IP address click the option Set manually The IP address is...

Page 59: ...ed This function is convenient when installing a large system or when conducting a performance test 1 Click and select the device to be identified in the list on the screen The selected device is highlighted 2 Right click to display the menu and select the option Blink Power LED The device s power LED indicator quickly flashes for 3 seconds Transmitter menu ...

Page 60: ...9 Setting Devices with Internet Explorer Video networking device settings can be easily performed by JetManager with the use of Internet Explorer Note When setting devices with Microsoft s Internet Explorer Version 5 0 or later must be installed on the PC Additionally Internet Explorer must be set to the option Normally used browser For more information on device settings using Internet Explorer r...

Page 61: ...or allowing the upload status to be confirmed 1 Click the Scan button in the toolbar to display all of the connected devices on the screen 2 Verify the IP address of the device for which upload is executed Change the IP address as required 3 Select Configuration Upload from the Setting menu The Configuration Upload window is displayed 4 Click the leftmost box to select the device for which upload ...

Page 62: ...k the Upload button Uploading begins 13 If uploading to the device is successful click the Clear Password button If the password column is cleared this indicates password protection status 14 After uploading is correctly completed click the Close button to close the Configuration Upload window 15 To operate devices with the new configuration file turn the power off to disconnect those devices for ...

Page 63: ... same color making it easy to confirm the device connection status The color is automatically assigned from the color pool Colors can be added to the color pool as required 1 Select Extra Color Pool The Color Pool window is displayed and the defined colors are displayed in the color pool 2 When wishing to add colors click the Add Color button A dialog box for color selection is displayed 3 Click t...

Page 64: ...e Save As 2 Select the directory to be used to save in the Save As dialog box and enter a filename 3 Click the OK button and save To overwrite the currently opened file with the changed contents and save the changed file click the Save button in the tool bar To open other system setting files click the Open button in the toolbar To close the current file and create a new file click the New button ...

Page 65: ...CHAPTER 5 Appendix ...

Page 66: ...C or Windows on line help 1 Disconnect the device from the network 2 Connect the serial port of the device to the PC s COM port 5 1 2 PC COM Port Settings Match transmission parameters so that communications can be established between the terminal program and the device Shown below are initial device settings Set the following values for the COM port setting Baud rate 19 200bps Data bit 8 Parity N...

Page 67: ...he entered value again after entering the value of the IP address etc Press the Enter key only when transmitting the setting value to the device 1 Start the terminal program such as Hyper Terminal 2 Enter shift The help menu is displayed Terminal log Help menu this site i set the IP address s set subnet mask g set gateway IP address a set the alarm IP c connect to alarm IP d disconnect from alarm ...

Page 68: ...nter a new subnet mask g Request to display the current gateway IP address and enter a new IP address a Request to display the current alarm IP address and enter a new IP address c Connect to the alarm IP address d Cut connections to the alarm IP address D Cut all connections I Display the connection list j Enable multicast streaming m Display the MAC address v Display hardware and software versio...

Page 69: ...dow 2 Enter the ping command followed by the IP address of the device When the device is found a response is received In the figure the Windows 2000 command prompt is used If no response is received the device is not checked via the network This can have the following causes The device is not correctly connected to the network In this case check connection wiring The device is not correctly set in...

Page 70: ...hat the color B W setting is set to Color If this setting is changed the changed setting only becomes valid after the reactivation of the device Check to confirm that the live video image compression format is set to H 261 or H 263 Note that update intervals for MJPEG images are slower compared to H 261 or H 263 compressed images regardless of network conditions Check to ensure that the maximum tr...

Page 71: ...ol has been set to Xon Xoff in the terminal program settings N CC1000 CC1110 VT1010 INSTRUCTION MANUAL Applications 5 7 CHAPTER 5 Appendix Symptom Cannot establish an alarm connection Cannot control such equipment as Combination Cameras and switchers Cannot communicate using the terminal program Turn off the power of the Network Camera and Transmitter and turn it on again If the power of equipment...

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