ST2030s VoIP Business Phone
ST2030s SIP Administrator Guide v3.0
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ST20XX SIP New Features (SG vx.63)
Overview
This document describes a set of features included in ST2030 and S2022 SIP
v1.63 and 3.63 respectively in order to improve their usability in different
environments.
Incoming Call during transfer
When users try to transfer a call and receive a call at that moment, the
transfer shall not be cancelled.
The incoming call shall be placed in the queue on the first available line (Line
2, Line 3 ...) or rejected if no more free line is available, and it also shall not
disturb the transfer process.
However, for blind transfer a mechanism needs to be provided to answer incoming calls once the
transfer has been launched.
Thus, this section addresses the improvements on Attended transfer and
blind transfer of ST2030s and provides a number of call flows for your
reference.
1-
Attended Transfer
When an incoming call arrives, it is automatically placed on the first
available line. Depending on whether the 2nd call has been already initiated
or not yet, the display shows the incoming call on the screen.
To make the implementation easier, if the user presses “C” key, the display
wil
l return to the “Transfer” screen to allow the user to resume the on going
transfer.
Once the transfer finished, the phone will show back to the incoming call
screen. Then the user can answer to the 2nd call.
Remarks:
In the call flows, the following cases are not shown. As it is assumed the
following behaviour is acceptable as it is and do not need to be modified.
-if user A answers the call from D, in fact the transfer is cancelled; A keeps
the call with B only with B held
Summary of Contents for ST 2030 SIP
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