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EN
www.mythomson.com
MOTOR DRIVE FOR 2-PANEL GATES - CONNECT
3. WARRANTY
• This product is guaranteed for 3 years, parts and
labour for repair.
• Product dismantling and reassembly costs are
not covered.
• The warranty does not cover: consumables
(batteries, etc.) and damage caused by
misuse, improper use, improper installation,
external intervention, damage due to physical
or electrical shocks, dropping or atmospheric
phenomena.
• Do not open the mechanical parts of the motor
unit as doing so will void the warranty.
• When returning the product for after-sales
service, protect the device to prevent scratches
and impacts.
• Clean with a soft cloth only, no solvents. Before
cleaning, disconnect the equipment or switch it
off at the mains.
Note:
Do not use any carboxylic acid, alcohol,
or similar chemicals on the product. In addition
to damaging your device, the fumes are also
hazardous to your health and are explosive. Do
not use any tool that can conduct voltage (wire
brush, sharp tool, etc.) for cleaning.
The receipt or invoice is proof of purchase date.
4. ASSISTANCE AND ADVICE
• If, despite the care we have taken in designing
our products and drafting these instructions,
you do encounter difficulties when installing
your product or you have any questions, we
strongly recommend that you contact one of our
specialists who will be glad to help.
• If you encounter operating problems during
the installation or a few days afterwards,
it is essential for you to be in front of your
installation when contacting us, so that one of
our technicians can diagnose the source of the
problem, as it will probably be the result of a
setting that is incorrect or an installation that is
not to specification.
Contact our customer service technicians on:
0,35 € / min
0 892 701 369
Monday to Friday, 9AM to 12PM and 2PM to
6PM CET.
The Thomson chatbot is available for free
24/7:
http://www.avidsen.com/chatbot-thomson.html
5. PRODUCT RETURNS - AFTER SALES SERVICE
If, despite the care we have taken in designing
and manufacturing your product, it needs to be
returned to our customer service centre.
Avidsen undertakes to keep a stock of spare
parts for this product throughout the contractual
warranty period.
G - TECHNICAL AND LEGAL INFORMATION
