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 Pg.  21 

 

 

 

 

 

 

 

 

9.3.3 CONTROLS PRIOR TO INSTALLING THE APPLIANCE 
 
The  user  must  possess  a  certificate  of  conformance  for  the  flue  outlet 
(Ministerial Decree 22 January 2008, no. 37). 
The flue outlet must be built in compliance with UNI 10683. 

The  smoke  exhaust  shown  in  the  following  figures  is  the  best  solution  to 

ensure the discharge of smoke even when the fan is not operational, such as 
for  example  if  there  is  an  electrical  power  failure.  A  minimum  drop  of  1.5 
metres is required between the T terminal on the outside of the building and 
the outlet at the back of the heater, to ensure that residual combustion smoke 
is  discharged  in  the  case  described  above  (otherwise  the  residues  would 
stagnate inside the firebox and exhaust into the environment with added the 
possibility  of  explosions).  The  figures  illustrate  the  best  solution  for 
discharging the smoke out through the roof or into the flue outlet. If you prefer 
to  exhaust  the  smoke  from  the  roof  insert  a  union  tee  with  inspection  cap, 
connecting  brackets  suitable  for  the  height  of  the  flue  outlet,  flashing  that 
crosses the roof and chimney cap to protect against bad weather conditions.   
 
If  you  decide  to  use  the  classic  masonry  exhaust  provide  a  union  tee  with 
inspection cap and suitable supporting brackets.   
 If  the  flue  outlet  is  too  big  it  is  necessary  to  insert  a  stainless  steel  or 
porcelain-coated steel tube with a diameter not exceeding 150mm. Seal area 
where  the  inlet  and  outlet  part  of  the  smoke  exhaust  meets  the  wall.  It  is 
strictly  forbidden  to  apply  mesh  to  the  end  of  the  outlet  tube  ,  as  it  could 
cause  the  heater  to  malfunction  If  the  smoke  tube  is  installed  in  a  fixed 
position it is advisable to provide inspection openings for clean-out purposes especially in the horizontal sections. See the diagram. 
These openings are essential to allow for the removal of ash and unburned products which tend to accumulate along the discharge 
path. The appliance functions with the combustion chamber in a vacuum, while the discharge of smoke to the flue outlet has a slight 
pressure, consequently it is imperative to ensure that the discharge system is hermetically sealed. The smoke discharge tube must 
be made from suitable materials such as for example:  porcelain-coated steel tubes, and the various fittings sealed with red silicone 
(resistant to 350

°

C). The outer casing of the tube must be made with insulating material (mineral wool, ceramic fiber) or use pre-

insulated tubing. 

THE FLUE OUTLET MUST BE USED ONLY FOR THE APPLIANCE .

 

 

It must be possible to inspect and remove all the smoke tube sections for clean-out purposes. 
CAUTION:  if  the  flue  outlet  is  not  sufficiently  insulated  and  /or  if  it  is  too  long  it  could  generate  condensation.  It  is 
advisable to provide a condensation drain near the smoke outlet of the appliance. The appliance must always and only be 
installed in a single flue outlet system dedicated exclusively to the appliance.
 
If the generator is connected to a non-compliant flue system the appliance could rapidly deteriorate due to an abnormal, 
continuous overheating: in this case the damaged parts will not be covered by warranty.
 
IF THE CHIMNEY CATCHES FIRE DO NOT HESITATE TO CALL THE FIRE BRIGADE IMMEDIATELY.

 

 

10 – ALARMS 

The heater is programmed to communicate 3 alarms. In detail the alarms appear as follows: 

 
AL PE Is displayed when the temperature of the heater body during the On mode drops below 42 

°

C.    

 

 This indicates that the heater switched off due to lack of pellets. 

 
AL AC Is displayed if, at the end of the start up phase, the temperature does not rise above 42

°

C.  

 

 

 

 
AL OP Is displayed when the smoke outlet is partially or totally blocked.  

 

 

 
 
 

In  order  to  set  the  alarms  to  zero,  the  feed  to  the  heater  must  be    turned  off  and  restored  using  switch    0-1  on  the  back  of  the 
heater. 

ISPEZIONE

2

 -

 3

 m

e

tr

 M

A

X

.

ISPEZIONE

ISPEZIONE

2 metri  MAX

.

Pendenza  n

on inferiore 

al 5 %

A

L

T

E

Z

Z

A

 S

U

P

E

R

IO

R

E

 A

  

 4

 m

e

tr

i

C

O

M

IG

N

O

L

O

 E

 C

A

N

N

A

 F

U

M

A

R

IA

S

E

C

O

N

D

O

  

N

O

R

M

A

  

U

N

 1

0

6

8

3

Tutte le tubazioni devono
essere termicamente isolate.

Summary of Contents for CIAO

Page 1: ......

Page 2: ...PANEL 0 5 1 1 DESCRIPTION OF THE CONTROL PANEL 0 5 1 2 BACK PANEL 0 5 2 DAY AND TIME SETTING 0 5 3 ON OFF PROGRAMMING 0 5 4 OPERATING LEVEL SETTING 0 6 USE OF THE APPLIANCE 0 6 1 SWITCHING ON THE HEATER 0 6 2 COMBUSTION AND VENTILATION ADJUSTMENTS 0 6 3 INFRARED REMOTE CONTROL 0 7 ROOM TEMPERATURE THERMOSTAT CHRONOTHERMOSTAT not supplied 0 7 1 OPERATING WITH THE ROOM TEMPERATURE THERMOSTAT not sup...

Page 3: ...LATION 0 12 3 TROUBLESHOOTING CAUSE SOLUTION 0 13 SPARE PARTS MODEL CIAO 0 13 1 MAIN COMPONENTS AND THEIR POSITION 1 5 0 13 2 MAIN COMPONENTS AND THEIR POSITION 2 5 0 13 3 MAIN COMPONENTS AND THEIR POSITION 3 5 0 13 4 MAIN COMPONENTS AND THEIR POSITION 4 5 0 13 5 MAIN COMPONENTS AND THEIR POSITION 5 5 0 14 REPAINTING OF THE CASING MODEL CIAO 0 14 1 FOREWORD 0 14 2 DISMANTLING THE SIDE PANELS AND F...

Page 4: ...Pg 4 EC DECLARATION OF CONFORMITY MODEL CIAO ...

Page 5: ...Pg 5 EC DECLARATION OF CONFORMITY MODEL 2000 ...

Page 6: ...over with it Thermorossi S p A retains copyright on theses service instructions These instructions may not be reproduced or communicated to third parties or used in any other way without the necessary authorisation 1 2 SAFETY GUIDELINES PERSONAL INJURY This safety symbol identifies important messages throughout the manual Read the information marked by this symbol carefully as non observance of th...

Page 7: ... wet hands Never vacuum hot ash this could damage the vacuum device All the cleaning operations described in this manual must be carried out when the appliance is cold Caution Warning for Swiss users Refer to the local cantonal regulations imposed by the Fire Department Mandatory signalling and safety distances and the Note concerning installation of heaters issued by the Association of Cantonal F...

Page 8: ...eliability and optimal performance 3 2 THE PELLET The heater is fuelled by pellets that is cylinders of compressed sawdust this allows you to fully enjoy the heat of the flame without having to manually stoke the combustion The pellets have a 6 mm diameter and a maximum length of 15 mm They have a maximum moisture content of 8 thermal value 4000 4500 Kcal Kg and density of approx 620 630 Kg m It i...

Page 9: ...r verifying directly or indirectly that the installation has been carried out to perfection in accordance with relevant regulations in force Do not install the appliance in unsuitable rooms such as bedrooms bathrooms garages and or lock ups It is forbidden to place the appliance in environments with an explosive atmosphere ATTENTION the stove is not simply a household appliance if the instructions...

Page 10: ...five possible power levels displayed by the five leds progressively coming on in sequence 10 The shutdown cycle appears on the display when all the five power leds 10 are off The button 2 controls the ventilation of the heater It is activated when the heater reaches a temperature equal to or greater than 42 C Ventilation can be regulated up to six speed levels 9 When the heater is on the ventilati...

Page 11: ...fixed inscription days will appear In order to adjust the day repeatedly press key 4 or 3 until the led turns on in area 9 which corresponds to the present day Monday is indicated by the 1st led on Tuesday is indicated by the 2nd led on Saturday is indicated by 6th led on while Sunday corresponds to all six leds being on Then confirm the day by pressing the key 1 The two digits representing the ho...

Page 12: ...e programming is activated manually at the next start up controlled by the programming the heater will be set at the 1st combustion power level and the 1st ventilation speed In order to display the present time and programmings key 6 must be repeatedly pressed until the current time is displayed Press button 3 or 4 to view all the programming values to exit press button 6 twice CAUTION to change t...

Page 13: ... appliance is restarted after it has run out of pellets and shut down the appliance may fail to light This is due to the fact that the screw feeder is completely empty In this case it is necessary to start the lighting procedure all over again Check that the brazier is in the correct position The lighting process Star on the display lasts 20 minutes During this time the heater ignores all the vent...

Page 14: ... well as the room temperature with the chronothermostat you can also set the time and date for the on off cycles for the various days of the week It is therefore possible to program a momentary shutting down of the heater according to the room temperature CAUTION If you select an inappropriate value for the room temperature the heater will be subjected to continual on off cycles with consequent in...

Page 15: ... carefully remove all ash residues from the area Figures 5a 5b and 5c EVERY MONTH remove the right side panel of the heater Figure 6a and clean the room fan grill Figure 6b EVERY MONTH when the fuel tank is empty vacuum the pellet dust deposited on the bottom of the tank AT THE END OF THE WINTER SEASON OR WHENEVER NECESSARY thoroughly clean the firebox and behind the combustion chamber of the heat...

Page 16: ...Pg 16 Figure 4 ...

Page 17: ... the regulations in force 8 4 REPLACING THE BATTERY OF THE CONTROL PANEL FOR MODEL CIAO Inside the control panel there is a buffer battery type CR2032 When the time and programming are not being memorised then the battery needs replacing Undo the two screws A which can be reached by opening the pellet tank cover Slide the control panel B out from the back and undo screws C to remove the protection...

Page 18: ... on the outer walls or through single or multiple ventilation ducting paragraph 9 2 1 The ventilating air must come from outside and if possible away from sources of pollution The openings in the walls must comply with the following conditions have an unobstructed section of at least 6cm for each Kw of installed thermal power with a minimum limit of 100cm be made in such a way that the vent openin...

Page 19: ...ve requirements of the Ministerial Decree DM 37 08 ex Italian Law 46 90 and to the applicable specific installation regulations according to the type of fuel Fireplaces heaters and barbecues must not be installed in locations where gas appliances type A and type B are present and operating for the classification see UNI 10642 and UNI 719 The connection between the appliance and the flue outlet mus...

Page 20: ...ERA DI ACCIAIO A TENUTA STAGNA WATERTIGHT STEEL SHEET Legenda figura in basso a destra Key bottom right figure 2 metri MAX 2 metres MAX Pendenza non inferiore al 5 Minimum slope 5 2 3 metri MAX 2 3 metres MAX ALTEZZA SUPERIORE A 4 metri HEIGHT MORE THAN 4 m ISPEZIONE COMIGNOLO E CANNA FUMARIA SECONDO NORMA UNI 10683 INTERNO ESTERNO Tutte le tubazioni devono essere termicamente isolate Tutte le tub...

Page 21: ... the discharge path The appliance functions with the combustion chamber in a vacuum while the discharge of smoke to the flue outlet has a slight pressure consequently it is imperative to ensure that the discharge system is hermetically sealed The smoke discharge tube must be made from suitable materials such as for example porcelain coated steel tubes and the various fittings sealed with red silic...

Page 22: ...P R E S S O S T A T O T E R M O S T A T O95 C T E R M O S T A T O42 C S C H E D AC O M A N D O LEGENDA KEY CRONOTERMOSTATO AGGIUNTIVO TERMOSTATO AMB AGGIUNTIVO PRESSOSTATO TERMOSTATO 95 TERMOSTATO 45 SCHEDA COMANDO RESISTENZA MOTORE CARICO PELLETS TERMOSTATO RIARMO MANUALE ASPIRATORE FUMI VENTILATORE AMBIENTE CHRONOTHERMOSTAT ADDITIONAL ROOM THERMOSTAT ADDITIONAL PRESSURE SWITCH Thermostat 95 Ther...

Page 23: ...plastic cover of the thermostat located at the back of the heater and pressing the button the heater temperature must be below 117 C GLOW PLUG It is activated in the switching on phase It heats the air flowing into the brazier up to 800 C whic h causes the pellets in the brazier to ignite and begin the combustion process 12 2 GUIDELINES FOR CORRECT INSTALLATION Read this instruction booklet The ap...

Page 24: ... OF SMOKE DISPLAY SHOWS THE INSCRIPTION AL OP EMPTY THE BURNER AND CLEAN IT UP CHECK THE SMOKE EXHAUST AS IT COULD BE CLOGGED OUTLET TERMINAL CLOGGED BECAUSE A GRILL OR TERMINAL HAS BEEN INSERTED WHICH PREVENTS THE FREE PASSAGE OF SMOKE DISPLAY SHOWS THE INSCRIPTION AL OP EMPTY THE BURNER AND CLEAN IT UP CHECK THE SMOKE OUTLET AND REMOVE THE GRILL OR TERMINAL GUST OF WIND WHICH HAS MADE THE APPLIA...

Page 25: ...L BURNER IS DIRTY EMPTY THE BURNER AND CLEAN IT AS INDICATED IN THIS MANUAL PELLETS WITH DEPOSIT ABOVE PERMISSBILE LIMITS EMPTY THE BURNER AND CLEAN IT AS INDICATED IN THIS MANUAL SET THE OPERATING PROGRAM P2 THE APPLIANCE ACCUMULATES PELLETS IN THE BRAZIER DURING THE STANDARD OPERATION THE BURNER IS NOT PROPERLY PLACED ON ITS SEAT EMPTY THE BURNER AND CLEAN IT AS INDICATED IN THIS MANUAL REPOSITI...

Page 26: ...Pg 26 THE APPLIANCE OPERATES WITH FREQUENT ON OFF CYCLES THE APPLIANCE NEEDS TO OPERATE AT A HIGHER POWER LEVEL ...

Page 27: ...STAT IS SET TOO LOW SET A HIGHER TEMPERATURE THE APPLIANCE IS SWITCHED OFF BUT THERE ARE STILL UNBURNT PELLETS IN THE BRAZIER PELLET TANK IS EMPTY DISPLAY SHOWS THE INSCRIPTION AL PE EMPTY THE BURNER AND CLEAN IT UP FILL UP THE TANK WITH PELLETS THE APPLIANCE SHUTS OFF 25 MINUTES AFTER THE START UP CYCLE THE 42 C THERMOSTAT IS BROKEN OR FAULTY REPLACE THE 42 C THERMOSTAT THE SLIDING COVER MODEL 20...

Page 28: ...Pg 28 IN THE MEMORY IF THE RECOMMENDED REMEDIES DO NOT SOLVE THE PROBLEM CONTACT A TECHNICAL ASSISTANCE SERVICE ...

Page 29: ...Pg 29 13 SPARE PARTS MODEL CIAO 13 1 MAIN COMPONENTS AND THEIR POSITION 1 5 70014557 MANIGLIA APRI PORTA DATI DI TARGA 70014765 70014766 LEGENDA KEY MANIGLIA PORTA DOOR HANDLE DATI DI TARGA DATA PLATE ...

Page 30: ...773 SCHEDA COMANDO 60013772 TARGHETTA PANNELLO COMANDI 70015626 SINISTRO COMPLETO 70015625 DESTRO COMPLETO LEGENDA KEY SUPPORTO PANNELLO COMANDI CONTROL PANEL SUPPORT SCATOLA CHIUSURA VANO PROTECTION COVER SCHEDA COMANDO CONTROL BOARD TARGHETTA PANNELLO COMANDI CONTROL PANEL DATA PLATE CORNICE FRAME VETRO GLASS DESTRO COMPLETO RH COMPLETE SINISTRO COMPLETO LH COMPLETE STAFFA BRACKET ...

Page 31: ...650 NERODESTRO 70015652 GRIGIODESTRO 70015654 CELESTEDESTRO 70015656 VERDEDESTRO 70015658 ROSSODESTRO 70015651 NEROSINISTRO 70015653 GRIGIOSINISTRO 70015655 CELESTESINISTRO 70015657 VERDESINISTRO 70015659 ROSSOSINISTRO 70015649 BIANCOSINISTRO KEY KEY WHITE RH LH WHITE RH LH BLACK RH LH BLACK RH LH GREY RH LH GREY RH LH BLUE RH LH BLUE RH LH GREEN RH LH GREEN RH LH RED RH LH RED RH LH ...

Page 32: ...C THERM 42 C CASSETTO COMPLETO COMPLETE DRAWER 60013827 60013760 60013761 70014758 70014766 70014765 70014743 70014769 70011242 70014770 CASSETTO COMPLETO 70014773 70014775 70013637 70014763 60013761 60013760 60013827 60011656 60011750 70015088 70015403 60010343 Term 42 C ...

Page 33: ...0005964 VENTILATORE 60010188 60010114 60010188 60010149 60011428 60011630 CONDENSATORE 70012316 60010335 GUARNIZIONE 60010336 GUARNIZIONE 70015222 PORTACOMPLETA 60011454 FINECORSA 60010344 Term 95 C 60013559 70012315 Aspiratorefumicompleto LEGENDA FIGURA FIGURE KEY GUARNIZIONE GASKET VETRO GLASS MANIGLIA COMPLETA COMPLETE HANDLE FINE CORSA STOP PORTA COMPLETA COMPLETE DOOR CONDENSATORE CONDENSER T...

Page 34: ...e floor and the casing 14 2 DISMANTLING THE SIDE PANELS AND FRONT GLASS Remove the side panels A Remove the front glass panels B by undoing the screws at the rear C 14 3 DISMANTLING THE STOVE BODY AND CASING Lay the heater down as illustrated in the figure Undo the six screws D Carefully pull the body away from the casing at least two people are required for this operation This operation must be c...

Page 35: ...1 MAIN COMPONENTS AND THEIR POSITION 1 3 70015784 BEIGE 70015504 BEIGE 70016103 70016102 70015824 NERO 70015825 BIANCO 70015826 ROSSO 70015827 NERO 70015828 BIANCO 70015829 ROSSO LEGENDA KEY BEIGE BEIGE NERO BLACK BIANCO WHITE ROSSO RED ...

Page 36: ...0013637 70014743 70016101 70014770 CASSETTO COMPLETO 70014775 70014773 60005254 70016111 70016110 60012773 Scheda comando 60013772 Targhetta pannello comandi LEGENDA FIGURA FIGURE KEY CASSETTO COMPLETO COMPLETE DRAWER SCHEDA COMANDO CONTROL BOARD TARGHETTA PANNELLO COMANDO CONTROL PANEL DATA PLATE ...

Page 37: ... 60010335 GUARNIZIONE 60010336 GUARNIZIONE 70015222 PORTACOMPLETA 60011454 FINECORSA 70015392 BEIGE 70015830 NERO 70015831 BIANCO 70015832 ROSSO 60013843 SETCORSIECOMPLETO 70015780 70012315 Aspiratorefumicompleto LEGENDA FIGURA GUARNIZIONE VETRO MANIGLIA COMPLETA FINE CORSA PORTA COMPLETA Aspiratore fumi completo CONDENSATORE SET CORSIE COMPLETO BEIGE NERO BIANCO ROSSO TERM 95 C Ventilatore comple...

Page 38: ...Pg 38 NOTES ...

Page 39: ...Pg 39 NOTES ...

Page 40: ...Pg 40 NOTES ...

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