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4 - INSTALLATION 

 4.1 APPLIANCE LOCATION 

Follow the general guidelines set out in paragraph 1.1 to the letter. Keep in mind that the flooring of the room in which 
the appliance is to be installed must withstand the combined weight of the appliance and the pellets contained in the 
tank. 
 
CAUTION: The appliance must be installed in a room with adequate ventilation. The appliance must be positioned at 
a  minimum  safe  distance  from  walls  and  furnishings.  If  inflammable  items  are  positioned  near  the  appliance 
(matchboarding,  furniture,  curtains,  wall  hangings,  sofas,  etc...),  this  gap  must  be  increased  considerably.  The 
recommended minimum distances are illustrated in Figure 1. If the flooring is made of wood or any other combustible 
material, it is recommended to install a fireproof floor protector plate between the appliance and the floor. Installation 
in  the  vicinity  of  heat-sensitive  materials  is  only  permitted  if  suitable  insulating  and  fireproof  protection  is  placed 
between the object and the appliance (ref. Uni 10683). Failure to observe this instruction will immediately invalidate 
the warranty. 

 

The  installer  must  issue  a  certificate  of  conformity  for  the  installation  which  includes  the  design  plans  and  the 
following documents: 
a) Report containing the type of materials utilised. 
b) Project as defined in Article 5 of Ministerial Decree n

°

 37 22 January 2008. 

c) Drawing of the finished installation. 
d) References to existing partial or previous declarations of conformity (e.g. electrical wiring). 
e) Copy of the certificate of recognition of the professional technical qualifications. 

 
These documents must, by law, be kept together with the 
use and  maintenance guide. The  customer  is  responsible 
for  verifying,  directly  or  indirectly,  that  the  installation  has 
been carried out to perfection in accordance with relevant 
regulations  in  force.  Do  not  install  the  appliance  in 
unsuitable rooms such as bedrooms, bathrooms, garages 
and/or  lock-ups.  It  is  forbidden  to  place  the  appliance  in 
environments with an explosive atmosphere. 
ATTENTION  ,  the  stove  is  not  simply  a  household 
appliance: if the instructions set out in this booklet are not 
followed  and/or  if  installation  of  the  appliance  is  not 
executed  perfectly  and/or  the  provisions  in  force  are  not 
strictly complied with dangerous conditions could arise for 
both objects and persons. 
 

 
 

LEGENDA 

KEY 

Figura 1 

Figure 1 

ISOLANTE TERMICO 

HEAT INSULATING MATERIAL 

T ispezionabile 

Inspectable Tee element 

200/450 mm se materiale combustibile 

200/450 mm if the material is combustible 

4.2 GLUING THE SLIDING COVER MODEL 2000 

To glue the ceramic cover on the sliding support, 
apply silicone to the surface of the sliding support 
as illustrated in the figure. The silicone must be the 
type that is suitable for high temperatures (>200° 
C). 
Position the ceramic cover with the underside on 
the sliding support and centre the ceramic with the 
body of the heater, making sure that the 
movement does not interfere with other heater 
parts. 
Exert a light pressure with both hands on the 
ceramic to compress the silicone. 
Check again that the ceramic is centred with the 
body of the heater and wait at least 24h before 
moving the sliding cover on the appliance in order 
to allow the silicone to cure. If the room 
temperature drops below 18°, wait 48 hours for the 
silicone to cure completely. 

200 mm se materiale combustibile

45

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ISOLANTE TERMICO

20

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T ispezionabile

Figura 1

SILICONE

SILICONE

SILICONE 

SILICONE 

Summary of Contents for CIAO

Page 1: ......

Page 2: ...PANEL 0 5 1 1 DESCRIPTION OF THE CONTROL PANEL 0 5 1 2 BACK PANEL 0 5 2 DAY AND TIME SETTING 0 5 3 ON OFF PROGRAMMING 0 5 4 OPERATING LEVEL SETTING 0 6 USE OF THE APPLIANCE 0 6 1 SWITCHING ON THE HEATER 0 6 2 COMBUSTION AND VENTILATION ADJUSTMENTS 0 6 3 INFRARED REMOTE CONTROL 0 7 ROOM TEMPERATURE THERMOSTAT CHRONOTHERMOSTAT not supplied 0 7 1 OPERATING WITH THE ROOM TEMPERATURE THERMOSTAT not sup...

Page 3: ...LATION 0 12 3 TROUBLESHOOTING CAUSE SOLUTION 0 13 SPARE PARTS MODEL CIAO 0 13 1 MAIN COMPONENTS AND THEIR POSITION 1 5 0 13 2 MAIN COMPONENTS AND THEIR POSITION 2 5 0 13 3 MAIN COMPONENTS AND THEIR POSITION 3 5 0 13 4 MAIN COMPONENTS AND THEIR POSITION 4 5 0 13 5 MAIN COMPONENTS AND THEIR POSITION 5 5 0 14 REPAINTING OF THE CASING MODEL CIAO 0 14 1 FOREWORD 0 14 2 DISMANTLING THE SIDE PANELS AND F...

Page 4: ...Pg 4 EC DECLARATION OF CONFORMITY MODEL CIAO ...

Page 5: ...Pg 5 EC DECLARATION OF CONFORMITY MODEL 2000 ...

Page 6: ...over with it Thermorossi S p A retains copyright on theses service instructions These instructions may not be reproduced or communicated to third parties or used in any other way without the necessary authorisation 1 2 SAFETY GUIDELINES PERSONAL INJURY This safety symbol identifies important messages throughout the manual Read the information marked by this symbol carefully as non observance of th...

Page 7: ... wet hands Never vacuum hot ash this could damage the vacuum device All the cleaning operations described in this manual must be carried out when the appliance is cold Caution Warning for Swiss users Refer to the local cantonal regulations imposed by the Fire Department Mandatory signalling and safety distances and the Note concerning installation of heaters issued by the Association of Cantonal F...

Page 8: ...eliability and optimal performance 3 2 THE PELLET The heater is fuelled by pellets that is cylinders of compressed sawdust this allows you to fully enjoy the heat of the flame without having to manually stoke the combustion The pellets have a 6 mm diameter and a maximum length of 15 mm They have a maximum moisture content of 8 thermal value 4000 4500 Kcal Kg and density of approx 620 630 Kg m It i...

Page 9: ...r verifying directly or indirectly that the installation has been carried out to perfection in accordance with relevant regulations in force Do not install the appliance in unsuitable rooms such as bedrooms bathrooms garages and or lock ups It is forbidden to place the appliance in environments with an explosive atmosphere ATTENTION the stove is not simply a household appliance if the instructions...

Page 10: ...five possible power levels displayed by the five leds progressively coming on in sequence 10 The shutdown cycle appears on the display when all the five power leds 10 are off The button 2 controls the ventilation of the heater It is activated when the heater reaches a temperature equal to or greater than 42 C Ventilation can be regulated up to six speed levels 9 When the heater is on the ventilati...

Page 11: ...fixed inscription days will appear In order to adjust the day repeatedly press key 4 or 3 until the led turns on in area 9 which corresponds to the present day Monday is indicated by the 1st led on Tuesday is indicated by the 2nd led on Saturday is indicated by 6th led on while Sunday corresponds to all six leds being on Then confirm the day by pressing the key 1 The two digits representing the ho...

Page 12: ...e programming is activated manually at the next start up controlled by the programming the heater will be set at the 1st combustion power level and the 1st ventilation speed In order to display the present time and programmings key 6 must be repeatedly pressed until the current time is displayed Press button 3 or 4 to view all the programming values to exit press button 6 twice CAUTION to change t...

Page 13: ... appliance is restarted after it has run out of pellets and shut down the appliance may fail to light This is due to the fact that the screw feeder is completely empty In this case it is necessary to start the lighting procedure all over again Check that the brazier is in the correct position The lighting process Star on the display lasts 20 minutes During this time the heater ignores all the vent...

Page 14: ... well as the room temperature with the chronothermostat you can also set the time and date for the on off cycles for the various days of the week It is therefore possible to program a momentary shutting down of the heater according to the room temperature CAUTION If you select an inappropriate value for the room temperature the heater will be subjected to continual on off cycles with consequent in...

Page 15: ... carefully remove all ash residues from the area Figures 5a 5b and 5c EVERY MONTH remove the right side panel of the heater Figure 6a and clean the room fan grill Figure 6b EVERY MONTH when the fuel tank is empty vacuum the pellet dust deposited on the bottom of the tank AT THE END OF THE WINTER SEASON OR WHENEVER NECESSARY thoroughly clean the firebox and behind the combustion chamber of the heat...

Page 16: ...Pg 16 Figure 4 ...

Page 17: ... the regulations in force 8 4 REPLACING THE BATTERY OF THE CONTROL PANEL FOR MODEL CIAO Inside the control panel there is a buffer battery type CR2032 When the time and programming are not being memorised then the battery needs replacing Undo the two screws A which can be reached by opening the pellet tank cover Slide the control panel B out from the back and undo screws C to remove the protection...

Page 18: ... on the outer walls or through single or multiple ventilation ducting paragraph 9 2 1 The ventilating air must come from outside and if possible away from sources of pollution The openings in the walls must comply with the following conditions have an unobstructed section of at least 6cm for each Kw of installed thermal power with a minimum limit of 100cm be made in such a way that the vent openin...

Page 19: ...ve requirements of the Ministerial Decree DM 37 08 ex Italian Law 46 90 and to the applicable specific installation regulations according to the type of fuel Fireplaces heaters and barbecues must not be installed in locations where gas appliances type A and type B are present and operating for the classification see UNI 10642 and UNI 719 The connection between the appliance and the flue outlet mus...

Page 20: ...ERA DI ACCIAIO A TENUTA STAGNA WATERTIGHT STEEL SHEET Legenda figura in basso a destra Key bottom right figure 2 metri MAX 2 metres MAX Pendenza non inferiore al 5 Minimum slope 5 2 3 metri MAX 2 3 metres MAX ALTEZZA SUPERIORE A 4 metri HEIGHT MORE THAN 4 m ISPEZIONE COMIGNOLO E CANNA FUMARIA SECONDO NORMA UNI 10683 INTERNO ESTERNO Tutte le tubazioni devono essere termicamente isolate Tutte le tub...

Page 21: ... the discharge path The appliance functions with the combustion chamber in a vacuum while the discharge of smoke to the flue outlet has a slight pressure consequently it is imperative to ensure that the discharge system is hermetically sealed The smoke discharge tube must be made from suitable materials such as for example porcelain coated steel tubes and the various fittings sealed with red silic...

Page 22: ...P R E S S O S T A T O T E R M O S T A T O95 C T E R M O S T A T O42 C S C H E D AC O M A N D O LEGENDA KEY CRONOTERMOSTATO AGGIUNTIVO TERMOSTATO AMB AGGIUNTIVO PRESSOSTATO TERMOSTATO 95 TERMOSTATO 45 SCHEDA COMANDO RESISTENZA MOTORE CARICO PELLETS TERMOSTATO RIARMO MANUALE ASPIRATORE FUMI VENTILATORE AMBIENTE CHRONOTHERMOSTAT ADDITIONAL ROOM THERMOSTAT ADDITIONAL PRESSURE SWITCH Thermostat 95 Ther...

Page 23: ...plastic cover of the thermostat located at the back of the heater and pressing the button the heater temperature must be below 117 C GLOW PLUG It is activated in the switching on phase It heats the air flowing into the brazier up to 800 C whic h causes the pellets in the brazier to ignite and begin the combustion process 12 2 GUIDELINES FOR CORRECT INSTALLATION Read this instruction booklet The ap...

Page 24: ... OF SMOKE DISPLAY SHOWS THE INSCRIPTION AL OP EMPTY THE BURNER AND CLEAN IT UP CHECK THE SMOKE EXHAUST AS IT COULD BE CLOGGED OUTLET TERMINAL CLOGGED BECAUSE A GRILL OR TERMINAL HAS BEEN INSERTED WHICH PREVENTS THE FREE PASSAGE OF SMOKE DISPLAY SHOWS THE INSCRIPTION AL OP EMPTY THE BURNER AND CLEAN IT UP CHECK THE SMOKE OUTLET AND REMOVE THE GRILL OR TERMINAL GUST OF WIND WHICH HAS MADE THE APPLIA...

Page 25: ...L BURNER IS DIRTY EMPTY THE BURNER AND CLEAN IT AS INDICATED IN THIS MANUAL PELLETS WITH DEPOSIT ABOVE PERMISSBILE LIMITS EMPTY THE BURNER AND CLEAN IT AS INDICATED IN THIS MANUAL SET THE OPERATING PROGRAM P2 THE APPLIANCE ACCUMULATES PELLETS IN THE BRAZIER DURING THE STANDARD OPERATION THE BURNER IS NOT PROPERLY PLACED ON ITS SEAT EMPTY THE BURNER AND CLEAN IT AS INDICATED IN THIS MANUAL REPOSITI...

Page 26: ...Pg 26 THE APPLIANCE OPERATES WITH FREQUENT ON OFF CYCLES THE APPLIANCE NEEDS TO OPERATE AT A HIGHER POWER LEVEL ...

Page 27: ...STAT IS SET TOO LOW SET A HIGHER TEMPERATURE THE APPLIANCE IS SWITCHED OFF BUT THERE ARE STILL UNBURNT PELLETS IN THE BRAZIER PELLET TANK IS EMPTY DISPLAY SHOWS THE INSCRIPTION AL PE EMPTY THE BURNER AND CLEAN IT UP FILL UP THE TANK WITH PELLETS THE APPLIANCE SHUTS OFF 25 MINUTES AFTER THE START UP CYCLE THE 42 C THERMOSTAT IS BROKEN OR FAULTY REPLACE THE 42 C THERMOSTAT THE SLIDING COVER MODEL 20...

Page 28: ...Pg 28 IN THE MEMORY IF THE RECOMMENDED REMEDIES DO NOT SOLVE THE PROBLEM CONTACT A TECHNICAL ASSISTANCE SERVICE ...

Page 29: ...Pg 29 13 SPARE PARTS MODEL CIAO 13 1 MAIN COMPONENTS AND THEIR POSITION 1 5 70014557 MANIGLIA APRI PORTA DATI DI TARGA 70014765 70014766 LEGENDA KEY MANIGLIA PORTA DOOR HANDLE DATI DI TARGA DATA PLATE ...

Page 30: ...773 SCHEDA COMANDO 60013772 TARGHETTA PANNELLO COMANDI 70015626 SINISTRO COMPLETO 70015625 DESTRO COMPLETO LEGENDA KEY SUPPORTO PANNELLO COMANDI CONTROL PANEL SUPPORT SCATOLA CHIUSURA VANO PROTECTION COVER SCHEDA COMANDO CONTROL BOARD TARGHETTA PANNELLO COMANDI CONTROL PANEL DATA PLATE CORNICE FRAME VETRO GLASS DESTRO COMPLETO RH COMPLETE SINISTRO COMPLETO LH COMPLETE STAFFA BRACKET ...

Page 31: ...650 NERODESTRO 70015652 GRIGIODESTRO 70015654 CELESTEDESTRO 70015656 VERDEDESTRO 70015658 ROSSODESTRO 70015651 NEROSINISTRO 70015653 GRIGIOSINISTRO 70015655 CELESTESINISTRO 70015657 VERDESINISTRO 70015659 ROSSOSINISTRO 70015649 BIANCOSINISTRO KEY KEY WHITE RH LH WHITE RH LH BLACK RH LH BLACK RH LH GREY RH LH GREY RH LH BLUE RH LH BLUE RH LH GREEN RH LH GREEN RH LH RED RH LH RED RH LH ...

Page 32: ...C THERM 42 C CASSETTO COMPLETO COMPLETE DRAWER 60013827 60013760 60013761 70014758 70014766 70014765 70014743 70014769 70011242 70014770 CASSETTO COMPLETO 70014773 70014775 70013637 70014763 60013761 60013760 60013827 60011656 60011750 70015088 70015403 60010343 Term 42 C ...

Page 33: ...0005964 VENTILATORE 60010188 60010114 60010188 60010149 60011428 60011630 CONDENSATORE 70012316 60010335 GUARNIZIONE 60010336 GUARNIZIONE 70015222 PORTACOMPLETA 60011454 FINECORSA 60010344 Term 95 C 60013559 70012315 Aspiratorefumicompleto LEGENDA FIGURA FIGURE KEY GUARNIZIONE GASKET VETRO GLASS MANIGLIA COMPLETA COMPLETE HANDLE FINE CORSA STOP PORTA COMPLETA COMPLETE DOOR CONDENSATORE CONDENSER T...

Page 34: ...e floor and the casing 14 2 DISMANTLING THE SIDE PANELS AND FRONT GLASS Remove the side panels A Remove the front glass panels B by undoing the screws at the rear C 14 3 DISMANTLING THE STOVE BODY AND CASING Lay the heater down as illustrated in the figure Undo the six screws D Carefully pull the body away from the casing at least two people are required for this operation This operation must be c...

Page 35: ...1 MAIN COMPONENTS AND THEIR POSITION 1 3 70015784 BEIGE 70015504 BEIGE 70016103 70016102 70015824 NERO 70015825 BIANCO 70015826 ROSSO 70015827 NERO 70015828 BIANCO 70015829 ROSSO LEGENDA KEY BEIGE BEIGE NERO BLACK BIANCO WHITE ROSSO RED ...

Page 36: ...0013637 70014743 70016101 70014770 CASSETTO COMPLETO 70014775 70014773 60005254 70016111 70016110 60012773 Scheda comando 60013772 Targhetta pannello comandi LEGENDA FIGURA FIGURE KEY CASSETTO COMPLETO COMPLETE DRAWER SCHEDA COMANDO CONTROL BOARD TARGHETTA PANNELLO COMANDO CONTROL PANEL DATA PLATE ...

Page 37: ... 60010335 GUARNIZIONE 60010336 GUARNIZIONE 70015222 PORTACOMPLETA 60011454 FINECORSA 70015392 BEIGE 70015830 NERO 70015831 BIANCO 70015832 ROSSO 60013843 SETCORSIECOMPLETO 70015780 70012315 Aspiratorefumicompleto LEGENDA FIGURA GUARNIZIONE VETRO MANIGLIA COMPLETA FINE CORSA PORTA COMPLETA Aspiratore fumi completo CONDENSATORE SET CORSIE COMPLETO BEIGE NERO BIANCO ROSSO TERM 95 C Ventilatore comple...

Page 38: ...Pg 38 NOTES ...

Page 39: ...Pg 39 NOTES ...

Page 40: ...Pg 40 NOTES ...

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