Thermo Scientific Dionex UltiMate 3000 Series, Operating Instructions Manual

Page: 171 / 270

UltiMate 3000 Series:
NCS-3500RS and NCP-3200RS
Operating Instructions Page 163
6.5 Operating Problems
The table provides information about common operating problems that might occur with
the module or an UltiMate 3000 system and lists probable causes, and suggests remedial
actions.
For more information and remedial actions, see the manuals for the other modules of the
UltiMate 3000 system.
Problem Probable Cause Remedial Action
No information appears on
the front panel display.
The module is not connected to
the mains.
Connect the power cord.
The power is turned off. Turn on the power to the
module.
The module is in standby mode. Press the Standby key on the
front panel.
The screen brightness or contrast
is not adjusted correctly.
Adjust the brightness and/or
contrast (
→
pages 125 and/or
131).
The fuses blow. Replace the fuses
(
→
page 212).
Replacement fuse blows
immediately.
Contact Service.
An error occurred in the
electronic system.
Contact Service.
The module does not work
correctly when controlled by
Chromeleon.
There is no connection between
the module and the Chromeleon
computer.
Check the USB cable and
connection to the computer.
The USB port on the computer is
not ready for operation.
Check the USB port on the
computer.
The rear seal wash system is
leaking.
The tubing of the seal wash
system is not connected properly;
the tubing is damaged by bending
or is blocked.
Check the seal wash tubing
( → Fig. 6, page 29). Replace
the tubing if required.
The degasser of a SRD-3x00
Solvent Rack that is
connected to the module
cannot be turned on from the
module.
The degasser is not configured in
the Properties dialog for the
module.
In the Chromeleon
Server
Configuration program,
verify on the Pumps page of
the Properties dialog for the
module that
Degasser
Control is set to External
( → page 47).