Thermo Scientific APEX 100, User Manual, Page: 266 / 442

Page 266
Thermo Scientific APEX User’s Guide
Dear Customer,
Thank you for using our in-house repair service. To expedite your repair, control costs, and ensure that safety
requirements are met, please follow these simple steps.
1.
Send in a copy of this completed form with a copy of your purchase order (PO) to the fax number or email
address in the “Contacting Thermo Fisher Scientific” section under “Obtaining an RMA Number” at the end
of the manual. A return material authorization (RMA) number will not be issued without a hard-copy PO on
file.
2. Once an RMA has been issued, you will be sent a shipping label noting your RMA number and the address
to which to ship the parts. The assigned RMA number is valid for 30 days from the date of issuance. If your
part or parts are not received within 30 days (45 days for international shipments), your PO will be
cancelled and a new RMA will be required. All parts for repair must reference a valid RMA number, or the
part will be returned at your cost.
3. Please do not ship partial shipments; your return must be complete. Any parts received separately will
require a separate RMA. Return only those products that are authorized by the RMA. Additional products
that are sent without approval, may not be returned to you.
4. If no defects are found in a product you return, an evaluation fee of $250.00 per part ($500.00 per full
system) will be charged.
Return Material Authorization (RMA) Form
Thermo Fisher Scientific’s safety policy requires a decontamination form for any package received into our
building.
Contact Information
Contact Name Email
Fax number Phone number
Shipping Information
Company name
Address
City
State ZIP
Billing Information
(if different from above)
Company name
Address
City
State ZIP
Tax exempt?

Yes

No
Payment Information
(choose one)

Credit card—If you wish to pay by credit card, please contact Thermo Fisher Scientific (see the
“Contacting Thermo Fisher Scientific” section at the end of the manual). Please note that in order to
protect our customers from accidental data compromise, Thermo Ramsey Inc. does not accept credit-card
numbers via email or fax.

Purchase order—If you wish to pay via PO, please send an official hard copy with this form.

Warranty