11
TROUBLESHOOTING
Error Code
Cause
Remedy
ER 01
Pellet Thermostat
tripped
The pellet thermostat
has detected heat
travelling back up the
drop tube into the burner
Check that the exhaust fan is running
Check for blockages in the flue, clear if found.
Turn off power to the boiler
Ensure the pellet drop tube is cool to the touch.
Press the button on the pellet thermostat to reset
the thermostat.
Ensure that the connectors have connected with
the pins on the thermostat.
Turn power back on.
Reset the boiler by pressing on-off button (P2) for
3 seconds for the error to clear.
If error does not clear turn power off and re-check
pin connectors
If error does not clear call your installer
ER 02
Safety Thermostat or Air
Pressure Switch Tripped
The boiler safety
thermostats have
tripped due to high
water temperature in the
boiler or air pressure
switch have tripped due
to low draft on chimney
Check the boiler and heating system is full of
water.
Check the boiler pump is working
Check that there are no valves in the boiler
primary circuit that may have been closed
inadvertently.
Reset high limit thermostats. (remove black caps
and press red button with the tip of a ballpoint
pen or similar until it clicks)
Check the chimney is clear and well functioning.
Reset the boiler by pressing on-off button (P2) for
3 seconds for the error to clear.
If error does not clear call your installer
ER 03
Accidental extinguishing
due to low flame
The boiler has gone out
unexpectedly!!
It may have run out of
fuel
The pellets may be poor
quality.
The fire pot may be
blocked
Ensure the boiler is cool
Open the fire door; remove the fire pot and clear
with the brush. Note what you find: (typically
unburned pellets but may be char or clinkers as
well).
Reset the boiler by pressing on-off button (P2) for
3 seconds for the error to clear.
Restart the boiler.
If the boiler does not relight:
Refer to ER 12 and:
Check there are enough pellets in the hopper
Check that the pellets are not dusty.
IF the pellets are dusty the hopper and auger will
need to be cleared. call your installer
