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WARRANTY CONDITIONS
THE MANUFACTURER guarantees the product, with the exception of elements subject
to normal wear (listed below), for a period of 2 (two) years;
▪
Starting from date of start-up, which is proven by a commissioning document that
contains the name of the seller and the date when the sale / first start-up took place
▪
If there is no service/commissioning report, standard guarantee period starts with
the date when the sale took place.
The term
‘warranty’ refers to the (free
-of-charge) replacement or repairs of parts
acknowledged to be faulty due to manufacturing defects.
Furthermore, in order for the guarantee to be valid, the product must be installed and
calibrated by qualified personnel. Installations that do not meet the current standards,
improper use and lack of maintenance as expected by the manufacturer, void the product
warranty. The warranty is valid on the condition that the instructions and warnings
contained in this manual are observed, and therefore the product is used correctly.
The replacement of the entire system or the repair of one of its components does not
extend the warranty period, and the original expiry date remains unchanged.
EXCLUSIONS FROM WARRANTY
Parts subject to normal wear such as gaskets, ceramic glass, cast iron grilles, vermiculite
boards, fire bricks, fire stone burners, handles and electric cables, knobs, all parts which
can be removed from the firebox, are excluded from the warranty
