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Repair Policy
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6-5
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Complete description of the failure
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Designated contact name and telephone number
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Billing information
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Shipping information
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Contact Terrasat Customer Service to request an RMA number.
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By tel1 408.782.2166
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By e-mail to [email protected]
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Properly package the defective equipment in the original container (if available
and undamaged), and mark the RMA number on the outside of the shipping
container.
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Ship the equipment to the following address:
Terrasat Communications, Inc.
235 Vineyard Court
Morgan Hill, CA 95037
U.S.A.
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After the unit is received at Terrasat, an initial evaluation will be performed.
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If the unit is found to be under warranty, the unit will be repaired and returned
at no charge.
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If the unit is found to be out of warranty, Terrasat Customer Service will
approach the designated contact for authorization to proceed with the repair.
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Authorization in the form of a purchase order will be required.
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Once authorization is received, the unit will be repaired and returned.
Summary of Contents for Rx 1+1
Page 1: ...Receive Redundant Systems Operations Manual 24 Hour Technical Support 1 408 782 2166 ...
Page 6: ...iv ...
Page 10: ...viii This page intentionally left blank for double sided printing ...
Page 12: ...x This page intentionally left blank for double sided printing ...
Page 20: ...1 6 Introduction This page intentionally left blank for double sided printing ...
Page 36: ...2 16 Functional Description This page intentionally left blank for double sided printing ...
Page 84: ...6 6 Troubleshooting This page intentionally left blank for double sided printing ...
Page 145: ...Screen Shots E 13 IDC Low Threshold Sets the lowest permitted level down to 100 Ma ...
Page 158: ...E 26 Web Pages This page intentionally left blank for double sided printing ...
Page 161: ...Reference Drawings F 3 Figure F 2 Fabrication Drawing FBD 20786 XXXX Rev A ...
Page 163: ...Reference Drawings F 5 Figure F 4 Top View of Rx 1 1 System Showing Connector Locations ...