TELES VoIP Box BRI Series, Reference Manual

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9 Troubleshooting
VoIPBox DSL / VoIPBox BRI – version 21.0.009 Page 197
the web interface, missing web interface files or no permis-
sion for port 80 are most likely the reason why access to a sys-
tem through the web interface fails.
Reasons
|
The system is not accessible through the web interface
because the required files were not installed.
|
The system cannot be accessed through the web
interface because the required version does not match
the system version.
|
The system cannot be accessed through the web
interface because you don’t have permission to access
port 80 (the firewall is blocking).
Symptoms
|
There is no connection to the system through the web
interface.
Solution
|
In the GATE Manager, go to the boot directory and check
if the
httpd.izg
and
httpd.tz2
files exist. If not, update
your software. Follow the steps described in
Chapter 7.5 Software Update
→
.
|
If these files exist but if the system still cannot be
accessed through the web interface, check if there is a
mismatch between the system version and the version
of the files for the web interface and replace the web
interface files by matching ones. To do that, follow the
steps described in chapter Chapter 7.5 Software Update
→
.
|
If the problem persists, check if port 80 is blocked by
your firewall. For detecting firewall problems, please see
Chapter 9.1.4 Firewall issues and NAT / PAT settings
→
.