TELES VoIP Box BRI Series, Reference Manual

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9 Troubleshooting
VoIPBox DSL / VoIPBox BRI – version 21.0.009 Page 206
|
If you see in the GATE Manager that layer 1 is active but
layer 2 does not show the entry “MFE” (Multiframe
established), check the port configuration in the
pabx.cfg
file. Refer to Chapter 9.1.6 ISDN port not
loaded correctly / not active
→
for details.
9.2.2 Call is rejected or not routed to the right destina-
tion
The gateway receives the call, but refuses to route it, or routes
it to the wrong destination address.
Reasons
|
Calls from and to VoIP / ISDN / analog : Routes have
been misconfigured in the
route.cfg
.
|
Calls from and to VoIP / ISDN / analog: A license is
missing, has expired, or contains LAIN restrictions.
|
Calls from and to VoIP : The VoIP profile in
route.cfg
is
causing problems with incoming or outgoing VoIP calls.
|
Calls from and to VoIP : A technical prefix is causing the
problem in the
route.cfg
’s
MapAll
parameter.
Symptoms
|
The call arrives on the gateway.
|
The gateway refuses to route the call or it routes the call,
but not to the right destination address.
Solution
ƒ
VoIP / ISDN / analog: If you are using
Restricts
in your
routes, make sure that every
Restrict
command has a
corresponding
MapAll
command. Also ensure that the
more specific
Restrict
parameters are placed below the
more general ones, because they are searched bottom
up. Please refer to Chapter 4.3.1.1 Restrict
→
to look up
an explanation of the
Restrict
command.
When configuring routes, make sure to place the more
specific
MapAll
commands above the more general ones