Telenetics Corporation FT100 S, Installation And Operation Manual

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Service and Support
GENERAL
The following list of direct telephone numbers can quickly put you in
touch with the service or party of your choice. Remember, at Telenetics,
total customer satisfaction is only a phone call away.
TELENETICS TECHNICAL SUPPORT CENTER
Telephone: (949) 455-4000
This number connects you with Telenetics. Use this number to gain
access to our experienced staff members trained to provide you with the
best service and support Telenetics has to offer.
•
Technical Telephone Support. Contact our Technical Support Group
if you cannot identify or solve a technical problem with your
Telenetics product. Be prepared to provide the model number of the
equipment requiring support (recorded prompts will provide some
assistance with this).
•
On-site Service Activity or Status. Access this feature to initiate an
on-site service call or to obtain the status or estimated time of
arrival (ETA) for an existing on-site request.
•
Equipment Installation, Removal or Upgrade. Use this feature to
schedule the installation, removal or upgrade of your Telenetics
products.
•
Request Unit Replacement, Factory Repair Services or Status.
Access this feature to obtain information about under-warranty unit
replacements, unit replacement of non-contracted equipment,
factory repair services, or the status of a unit replacement or
equipment returned for repair.