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14
Troubleshooting
The most common problems encountered with the COM2000 systems are due to poor RF signal
conditions or to bad or loose connections.
Before moving on to detailed troubleshooting of any problem, you should check the following:
All necessary connections (power supply, Ethernet, and coaxial cables) are fully plugged or
screwed in.
All cards are fully inserted
Proper RF signal levels are available at the inputs to the system.
o
A DIRECTV AIM meter must be used to test signal quality. An EIV test must return
a fully passing result on all transponders.
Once you have ensured that all RF parameters are correct, try retuning and/or rebooting any
problematic cards.
If the problem persists, look over the following tips and review the appendices before
contacting your distributor.
14.1
Testing Video without Pro:Idiom Encryption
Standard definition content can be streamed from the COM46 with no Pro:Idiom encryption.
This may be useful when troubleshooting.
To set up a standard definition non-Pro:Idiom stream navigate to the Overview page and select
“none” in the security column and tune to an standard definition channel. If the card is not
authorized to receive DIRECTV content, yet connected to a SWiM input, channel 100 or 200
can be used.
You may also stream to a PC running VLC. Set the IP output of the tuner to the IP address of
your PC plus a port # (XXX.XXX.XXX.XXX:port#. Enter @udp:port number into the VLC
streaming video source. (See Figure XX below)
Remember, standard definition channels are a different satellite feed and authorization from
high definition. A tuner that streams a channel in standard definition but not in high definition is
probably experiencing an issue with authorization or poor satellite signal.
