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10.3

QAM LOG

When troubleshooting QAM6 issues, click on the QAM Log button to see the QAM6 system log.
This log is mainly for Technicolor technical analysis but a short summary is:

A = Arp reply

bad(#) = Discarded # number of unexpected Ethernet packets.

C = Command and control message received

c## = Continuity counter error. May indicate multiple channels to same port. PMT## = PMT
changed on a channel

T = PCR discontinuity

An example of a normal QAM log is shown below in Figure 61.

Figure 61 - QAM Log Example

«
...
81
82
83
84
85
...
»

Summary of Contents for COM2000

Page 1: ...Technicolor COM2000 Integrator s Manual ...

Page 2: ...External Video Sources 25 5 6 TV Compatibility 25 5 7 Installation Guidelines 26 5 8 DIRECTV Activation 27 6 Getting Started 28 6 1 Assembly 28 6 2 Setting up Multiple Chassis 29 7 The COM2000 Web Interface 31 7 1 The Overview Page 32 7 2 Discover Page 36 7 3 Explanation of Discover Page Fields 37 7 4 The Tune Command 38 7 5 Advanced Tune Screen 39 7 6 COM46 Informational Status 42 7 7 COM46 LED C...

Page 3: ...erview 63 8 2 Getting Started with EPG 65 8 3 Configuring the EPG 69 8 4 Logo upload 71 9 Welcome Screen 72 9 1 Image creation 72 9 2 Uploading Welcome screens to COM 2000 74 10 QAM6 79 10 1 QAM6 Overview 79 10 2 QAM6 Settings and Configuration 80 10 3 QAM LOG 83 11 Software Upgrade Procedures 84 11 1 Preparing for a Software Upgrade 84 11 2 Using the COM46 as a TFTP server 85 11 3 Performing Soft...

Page 4: ...8 Users Guide 109 16 1 Introduction 110 16 2 Over the Air Broadcasts 110 16 3 Advantages of ATSC Broadcast Channels 110 16 4 Getting Started 111 16 5 Site Survey 111 16 6 ATSC 8 Programming 113 16 7 ATSC 8 Installation 114 16 8 Connection to the COM2000 115 16 9 Check Update the ATSC 8 firmware version 117 16 10 HDHomeRun Tech Configuration Utility 117 16 11 Configuring the ATSC 8 119 16 12 Discov...

Page 5: ...13 COM2000 USER INTERFACE INTRODUCTION PAGE 31 FIGURE 14 COM2000 OVERVIEW PAGE 32 FIGURE 15 ENCRYPTION SETTINGS 33 FIGURE 16 CHANNEL DROP DOWN MENU 34 FIGURE 17 OUTPUT MODE 34 FIGURE 18 MAJOR MINOR CH OR IP AND PORT SETTINGS 35 FIGURE 19 BITRATE DISPLAY 35 FIGURE 20 SNR AND SIGNAL STRENGTH 35 FIGURE 21 COM46 DISCOVER PAGE 36 FIGURE 22 COM46 BASIC TUNE SCREEN 38 FIGURE 23 ADVANCED TUNE SCREEN 39 FI...

Page 6: ...FIGURED 68 FIGURE 47 COM46 EPG LOAD RESULT 69 FIGURE 48 GUIDE CHANNEL 70 FIGURE 51 EPG LOGO CREATION 71 FIGURE 50 GUIDE CHANNEL WITH CUSTOM LOGO 71 FIGURE 53 WELCOME SCREEN IMAGE CREATION 72 FIGURE 52 USING MICROSOFT PAINT TO SIZE WELCOME SCREEN 73 FIGURE 53 CORRECTLY SIZED WELCOME SCREEN IMAGE 74 FIGURE 54 DETERMINE CARD TO USE FOR WELCOME SCREEN 74 FIGURE 55 UPLOAD WELCOME SCREEN FILES TO INTERN...

Page 7: ...RE 77 OPENING A NETWORK STREAM IN VLC 100 FIGURE 78 STREAMING VIDEO WITH VLC 101 FIGURE 79 TFTP MAIN PAGE 102 FIGURE 82 ENABLING TFTP BOOTP SERVER 103 FIGURE 81 IMPROPER MAPPING OF OFF AIR CHANNELS 105 FIGURE 82 CORRECT CHANNEL MAPPING TO PREVENT P I KEY LOSS 106 FIGURE 83 HARMONIC SETUP WITH INCORRECT PID MAPPING 107 FIGURE 84 CORRECT PID REMAPPING 108 FIGURE 87 ATSC 8 BACK PANEL 114 FIGURE 88 AT...

Page 8: ...w w w t e c h n i c o l o r c o m m c s Page 8 FIGURE 96 ATSC LOAD FUNCTION 122 FIGURE 99 ATSC TUNE TABLE 123 FIGURE 98 QUERY COMMAND RESULTS 124 FIGURE 99 EPG AND PSIP PROGRAMMING 125 ...

Page 9: ... c o l o r c o m m c s Page 9 REVISION RECORD Revision Date Revision Editor Revision Description 2 1 10 13 15 Angelo Peruch PDF to post 2 2 1 27 17 Angelo Peruch Added Open Software Notification changed cover page logo ...

Page 10: ... system hardware an in depth guide to the COM46 user interface and descriptions of certain system processes Also included are several indices that cover common troubleshooting problems It is recommended that you read through the entirety of the manual or at least review the main sections before working with the system as it contains some important pointers that may come in handy during setup and m...

Page 11: ...echnology must be used Additionally the COM2000 is compatible with Samsung Link and Verimatrix DRMs and Video Propulsion MPEG2 Pro Idiom edge QAMs Standard definition channels may be distributed in the clear In addition to high quality DIRECTV programming the COM2000 system offers additional powerful features Optional Mediatune 2 0 software upgrade offers switched matrix control capabilities for p...

Page 12: ...xternal QAM VLAN Router Local Admin PC Technicolor Remote Access Web Server Management Ports 100Mbps GIGe Ports Switch From Satellite Distribution to SWiM Switches External Sources ATSC 8 Hard Drive PC VLC EAS ZyCast Media Server Pro Idiom Enabled IP Television RF signal to COM46 input Each COM46 card requires a SWiM 8 input 55 to 25dBm all transponders Pro Idiom encrypted signals to RF Distributi...

Page 13: ...odulators Replaced previous product COM1000 COM360 Chassis This device houses the COM46 and QAM 6 components All video traffic is routed through the two Gigabit Ethernet GbE ports on the front of the chassis or to the QAM6 slots System management and control can be done by connecting a computer to one of the management ports on the front panel of QAM6 cards or the GIGe ports Replaced previous prod...

Page 14: ... or property owner distributes television signals via RF or IP technology Traditional analog RF plants often are in need of repairs and upgrades before they will pass digital HD programming RF levels and signal to noise ratios Modulation Error Rate should be tested to industry standards IP systems require technicians proficient in IP switch configurations specifically multicast networks utilizing ...

Page 15: ...8 16 of 32 tuners SWQAM2 The SWQAM2 is a software key that will enable 2 QAM channels per key on a QAM6 card By pruchasing 3 SWQAM2 keys a QAM6 can be expanded to 12 QAM channels System Integrator The person or company that performs the onsite installation System Operator The company or organization that typically holds the right of entry and is responsible for installation and all onsite support ...

Page 16: ...the bottom left provides power to the COM360 chassis The two Gigabit Ethernet ports on the right of the power cord allow for direct connections to other devices such as an ATSC 8 external media edge QAM Ethernet switch management PC and allows any additional chassis in the system to be interconnected Along the sides of each card is a ventilation grate which combined with the exhaust fans in the ba...

Page 17: ...h exhaust fans to provide cooling to the system Airflow is pulled through the ventilation grates on the front of the COM360 chassis across the COM46 cards and out the back In the case of an equipment failure a broken fan should be serviced and or replaced as soon as possible Multiple chassis can be linked together for larger channel line ups Exhaust Fan 1 Exhaust Fan 2 ...

Page 18: ...and Hospitality markets The COM46 is an 8 channel receiver capable of receiving up to 8 HD or SD streams from a single SWiM output removing the NDS conditional access system and adding the Pro Idiom content protection DRM The output from the card is delivered over an internal Ethernet connection to the integrated Ethernet switch on the backplane of the COM360 chassis Figure 4 COM46 Card Reset Butt...

Page 19: ...ver the internal COM360 Gigabit Ethernet backplane to an installed QAM6 modulator or one of the two Gigabit Ethernet ports on the COM360 front panel The COM46 is designed such that each tuner on a card only needs to be set once Once configured the cards should remain locked unless there is a disruption in the signal due to weather dish misalignment or other RF distribution issues However the cards...

Page 20: ...an upgrade license key provided by Technicolor or DIRECTV Upgrade of FLEX cards to COM46 cards require DIRECTV approval Almost all of the information regarding identification and configuration of the COM46 cards applies to the COM46 FLX The only exception is the upgrade of a COM46 FLX from SD to HD The COM46 FLX tuners are configured exactly the same way as the COM46 tuners although if an HD chann...

Page 21: ...re 6 QAM6 Card The QAM6 outputs three unique channel grouping of four channels each according to the EIA North American Cable Television Frequency Plan see EIA 542B from the front RF connector The four channels within each channel grouping must be adjacent to one another and within the same band Refer to a CATV frequency chart if you are not sure It is recommended practice to start the first QAM o...

Page 22: ... reset is required The current firmware version is listed under HW Version It is currently 0 16 and rarely changes The 10 100 Ethernet Interface on the front can be used to manage the COM2000 System Figure 7 QAM6 Installation The QAM6 board plugs into one of the two available card slots on the left side of the chassis The COM360 chassis has one full and one partial card guide the board is retained...

Page 23: ...s expected that every installer has completed the COM2000 training provided by Distributors and Technicolor Before starting an installation you should have the following resources available Access to this manual Contact information for the technical support department of your distributor Technicolor website and support numbers o http www technicolor com en solutions services connected home commerc...

Page 24: ...e NEC and local requirements o Access to all distribution wiring closets o Access to an internet connection Distribution Networks o RF networks need to be tested to pass digital signal to industry standards Care should be taken to inspect the system for old crimp style connectors poor quality amplifiers taps and splitters Wall plate splices and TV jumpers should also be inspected and replaced as n...

Page 25: ...l ring could cause Pro Idiom key loss due to Packet Identifier PID overlap See Section 15 for more information on avoiding Pro Idiom key loss 5 6 TV Compatibility The Technicolor COM2000 system outputs a MPEG2 transport stream containing the original encoded video stream as available from DIRECTV For HD this format is MPEG4 H 264 with AC3 audio for SD the format is MPEG2 with MPEG1 Layer II audio ...

Page 26: ...ides 100 until the COM46 cards have been authorized by DIRECTV Channel 100 may be viewed by any TV by setting the security option to none from the Overview tab The system integrator must provide a mapping of TV channels to COM46 slots and tuners The COM2000 will generally be preconfigured including the appropriate RF and IP connections to a QAM6 edge QAM device Any necessary DIRECTV SWiM units sho...

Page 27: ...al numbers for each card readily available at the time you call in Authorization of a COM46 card is identical to that of a set top box Simply boot the system up verify that the system is successfully collecting guide information and then call the required information into the DIRECTV call center At the time of launch there is no reliable way to determine if a COM46 card is authorized without acces...

Page 28: ...install the QAM6 and COM46 cards in the COM360 Chassis as shown in Figure 8 Be sure to line up the cards with the guides in the chassis A 10 Torx driver is required to secure the QAM6 in the COM360 chassis as shown in Figure 9 Figure 8 Installation of the QAM6 Figure 9 Securing the QAM6 in the COM360 ...

Page 29: ...tch you will need to remove the rear cover of the COM36 as shown in Figure 10 Take care not to damage the wiring that connects to the fans on the rear cover Figure 10 COM36 Rear Panel Removal The dipswitch to set the chassis number is in the top right corner of the COM360 backplane as shown in Figure 11 Dipswitches are 1 4 from the right to the left looking at the rear of the COM360 Note Dipswitch...

Page 30: ...ssis one slot one is 192 168 3 18 Chassis ID Switch 1 Switch 2 Switch 3 Switch 4 Default IP Slot 1 1 UP DOWN DOWN DOWN 192 168 3 18 2 DOWN UP DOWN DOWN 192 168 3 34 3 UP UP DOWN DOWN 192 168 3 50 4 DOWN DOWN UP DOWN 192 168 3 66 5 UP DOWN UP DOWN 192 168 3 82 6 DOWN UP UP DOWN 192 168 3 98 7 UP UP UP DOWN 192 168 3 114 8 DOWN DOWN DOWN UP 192 168 3 130 9 UP DOWN DOWN UP 192 168 3 146 10 DOWN UP DO...

Page 31: ...OM2000 system This tool can be accessed by entering the IP address of one of the COM46 cards in the system into a web browser s address bar Clicking on the Technicolor logo on the Introduction Page in Figure 13 will open the COM46 Overview page By default card one in chassis one is always 192 168 3 18 To determine the IP address of the COM46 card in slot one refer to section 6 2 Setting Up Multipl...

Page 32: ...he same status information carried on the Discover page as well as the encryption method being used by each channel and overall card status The QAM summary displays the IP address and the base channels for each QAM group COM46 FLEX cards are designated with a grey fill and labeled FLX in the Status column Note the COM46 FLEX is tuned to standard definition channels Security is set to none and prog...

Page 33: ...re 15 shows the Security column dropdown which allows you to apply any of the supported security modes to the associated channel Options are None This setting removes all DRM and will only function on CH100 or standard definition channels Removal of Pro Idiom Encryption from HD channels must be authorized by DIRECTV Pro Idiom This is the standard setting for HD Pro Idiom encrypted HD channels Simu...

Page 34: ...nnel dropdown feature This allows you to assign a tuner to any channel carried in the guide including channels that the account is not authorized to receive Figure 16 Channel Drop Down Menu Mode Figure 17 shows the dropdown options for QAM and IP output modes Figure 17 Output Mode ...

Page 35: ...r assigned to each channel Figure 18 Major Minor Ch or IP and Port Settings Bitrate Figure 19 shows the Bitrate filed It displays a snapshot of the bitrate associated with the selected QAM channel If the destination IP is not a Technicolor QAM modulator card this field will read 0 0 and will be highlighted in red Figure 19 Bitrate Display SNR Figure 20 shows the SNR and Signal Strength Display The...

Page 36: ...ols available from the Discover page The COM46 card issues a discovery call for all other COM46 and COM24 cards in the system and then populates a table with some basic information on current tuning parameters and RF signal levels Once this information is complete the Discover Web Page showed in Figure 21 is displayed This page shows a basic data summary that is also similar to the pages you will ...

Page 37: ...are streaming to a QAM6 then Bitrate is displayed as the column header If all signals are routed out of the system then Port will display as the column header instead If the card is sending video to a QAM6 this field shows the instantaneous bitrate of the channels being sent out of the QAM6 Otherwise this field contains the destination port associated with the destination IP address described abov...

Page 38: ...b channel and DIRECTV channel number Dest_IP_Address In this field you will enter the IP address of the device you wish to stream video content to i e an edge QAM Dest_Port_Number This field represents the port of the IP address you wish to stream video to Depending upon the destination this value may not be freely chosen Major_Number This field is equivalent to the DIRECTV channel number you tune...

Page 39: ...t functions available under the heading of the Advanced Tune screen Each of these functions will be detailed in the subsections that follow The Basic Tune page can be used to change the main tuning parameters of a channel Additional tune parameters can be accessed by clicking the Advanced Edit hyperlink at the bottom of the Basic Tune screen which brings one to the Advanced Tune screen shown below...

Page 40: ...ocol_Type This field is used to control whether the COM46 streams the data in UDP or RTP packet structures The default value is UDP Channel_Object_ID This field is the data that the COM46 actually uses for tuning purposes It will be automatically filled in when a valid DIRECTV channel number is entered into the Major_Number field Before the card has been successfully tuned the default value is 0 M...

Page 41: ...om encryption off so that a standard HDTV or PC based utility like VLC Media Player can be used for troubleshooting o Pro_Idiom This is the standard setting for HD Pro Idiom encrypted channels o Simulcrypt The Simulcrypt mode is used with the Samsung LYNK system o Transcode Transcode is to be used only with Video Propulsion Floodgate MPEG2 Edge QAM Persistent Setting this value to 1 tells the COM4...

Page 42: ...em Slot_ID This field identifies the card s location within a chassis numbered 1 through 6 Tuner This field identifies the tuner s location on the COM46 card 1 through 8 Card_IP This field shows the IP address of the COM46 card you are currently interacting with Receiver ID This field reports the DIRECTV Receiver ID or RID This value is the first of two parameters required to obtain authorization ...

Page 43: ... This field provides feedback on whether the smart card has been successfully paired with the COM46 card The card needs to be paired and authorized in order to receive DIRECTV programming A value of 1 means that the card has been successfully paired 0 means that it has not yet been paired or has lost its pairing Blackout This field can be used to determine whether DIRECTV has issued a blackout of ...

Page 44: ...lows LED_State This field allows you to control the PWR LED This may be used as a simple means to identify a particular card within a chassis at a remote location The allowed values are 0 Off 1 On 2 Flashing 7 8 COM46 CAM Log Data The information shown in Figure 27 below is one of the subsections available on the Advanced Edit page Figure 27 CAM Log Interface This section gives you the ability to ...

Page 45: ...ce Blacked Out GMT Thu May 12 00 00 00 2011 5 0 0 Can t view GMT Thu May 12 00 00 00 2011 6 0 0 Blackout GMT Thu May 12 00 00 00 2011 7 9 727 727 Program Not Available in Your Area Service Blacked Out GMT Thu May 12 00 00 00 2011 The 3 digit values starting with a 7 are the DIRECTV support extension numbers associated with the error condition Other things that you may see reported here include mes...

Page 46: ...ified in the CardIP field This is sometimes helpful in situations where a card has become non responsive Activating this feature is the equivalent to pushing the recessed reset button on the face of the COM46 card and has a similar effect as pressing the small reset button on a traditional set top box 7 10 COM46 File Transfer Utility The information shown in Figure 30 below is one of the subsectio...

Page 47: ...owser s URL field 3 Log This option tells the COM46 to transfer its log file to the destination entered in the IP_Address field i e log file is uploaded to PC 4 License This option uploads the XML license file that enables advanced features on the COM46 such as the HD upgrade for the COM46 FLX Options above 5 6 are not enabled for field use Server_IP_Address This field tells the COM46 card where t...

Page 48: ...ress assignments to be chosen The default IP_Config setting is 0 Which sets the card one in chassis one to 192 168 3 18 See Section 6 2 Setting up Multiple Chassis 0 Default In this mode the IP address is assigned to the card based on the chassis ID and slot the card is currently in The formula for this address is 192 168 3 1 chassis ID X 16 slot number Example chassis ID 1 slot 1 Default IP addre...

Page 49: ...et mask of your choosing to the COM46 card This field is only applied in the Fixed mode Gateway This field allows you to set a default gateway of your choosing for the COM46 card This field is only applied in the Fixed mode and must be set when using that mode Time to Live Time to Live field in IP protocol header Log_IP This field allows you to direct the COM46 card to send its log files to an ext...

Page 50: ...terface Tuner_Index This field allows you to direct an individual tuner to tune to a specific network ID and Frequency_Index Network_ID This field displays the DIRECTV network of the currently tuned channel This number correlates to a specific satellite and can be used in conjunction with the Frequency_Index field below to determine whether the card is locked to the correct channel version Frequen...

Page 51: ...ulcrypt SimulcryptIP This is the IP address of the Simulcrypt LYNK as of April 2014 server In LYNK enabled systems this IP address will point to the COM46 card that has been configured as the key server for the system or to the external LYNK key server provided by the distributor Port This is the IP port of the server that will be looking for requests from the COM46 for exchanging encryption infor...

Page 52: ...EST 7 17 Displaying COM2000 Status By clicking the Display hyperlink at the top of any COM2000 web interface page you can see the information last obtained from a Discover or Refresh with the signal status of all cards in the system as shown in Figure 37 below When used in conjunction with the Refresh commands it simply filters the table so that all discovered COM46 cards are shown at the top of t...

Page 53: ...ing the hyperlinks that represent the card s IP address and CAM_ID as can be seen below in Figure 38 Figure 38 COM2000 Pairing Info Page Following is a detailed list of information available on the PairingInfo page Chassis This field reports a unique identifier for the chassis In systems that contain multiple chassis this can be used to identify each card in the system See Section 4 1 on how to as...

Page 54: ...as not been authorized Paired This field reports the pairing status of the CAM card In order to be capable of receiving an authorization to the DIRECTV network the RID and CAM data must first be paired If this has not happened then the card cannot be authorized until the pairing is resolved A value of 1 indicates that the RID and CAM are successfully paired a value of 0 indicates that they are not...

Page 55: ...n the COM46 One example might be upgrading the COM46 FLX to HD mode only with prior authorization from DIRECTV 7 KeyRenewal This option will send a Pro Idiom key renewal to any TV tuned to a RF channel on the card selected Note Options 5 AND 6 are not available to users and are for development purposes only Server_IP Address This field gives the IP address of the server from which Filename will be...

Page 56: ... n i c o l o r c o m m c s Page 56 7 19 Tune all Command The information shown in Figure 40 below is the result of clicking the TuneAll hyperlink at the top of the COM2000 web interface page Figure 40 COM46 Tune All ...

Page 57: ...Slot 4 of Chassis 2 It is targeting Port 301 of the device residing at the IP address 192 168 4 245 and tuned to the HD broadcast of channel 242 with Pro Idiom encryption set 2 4 1 192 168 4 245 301 242 65535 1 Upon initial system startup your table might look something like this Current Tuning Table 1 1 1 192 168 0 0 0 0 0 0 1 1 2 192 168 0 0 0 0 0 0 1 1 3 192 168 0 0 0 0 0 0 1 1 4 192 168 0 0 0 ...

Page 58: ...efreshing the COM2000 Display Figure 41 below is the result obtained by clicking the Refresh link at the top of any COM2000 web interface page Please note that this table is filled in with data obtained during execution of the Discover command If some of the values appears to be wrong or empty after submitting an entry simply perform a Refresh to update this screen Figure 41 COM2000 Refresh ...

Page 59: ... the SysInfo System Info page Chassis This field reports a unique identifier for the chassis In systems that contain multiple chassis this can be used to identify each card in the system Slot This field identifies the card s location within a chassis numbered 1 through 6 CardIP _ his field shows the IP address of the COM46 card that resides in the chassis and slot combination to its left EPG This ...

Page 60: ...22 HealthInfo By clicking the HealthInfo hyperlink at the top of any COM2000 web interface page you will access the page shown below in Figure 43 The data available here gives you an indication of the overall health of the COM2000 system and can be used to identify potential problem areas at a glance Figure 43 COM2000 Health Info Page Following is a detailed list of the information available on th...

Page 61: ...d An elevated temperature here and nowhere else could mean that this chip is defective PS 0 1 Health Deprecated These fields will always report N A in a COM46 Fan0 Health This field reports the health for Fan 0 If the fan is connected and operating properly the value should return OK If there is a problem the value will return Fault Fan1 Health This field reports the health for Fan 1 If the fan is...

Page 62: ...he top of any COM2000 web interface page Note that the syslog will only show the last 500 lines of messages from the card you are currently logged into Figure 44 Syslog Example Figure 44 above shows a SWiM error occurred and cleared in less than two seconds In addition to clicking the Syslog hyperlink at the top of any COM2000 web interface page the syslog data may also be accessed directly from t...

Page 63: ... upload and playback welcome screen images that will play direct from the COM46 card See section 6 5 for details on creation of Welcome Screen images There are some important items to note when working with the EPG The EPG information can only be contained within a single card You cannot access your EPG settings when logging in from any other card Therefore it is important to keep track of which c...

Page 64: ...in when EpgLoad is clicked To disable PSIP guide generation for a channel set the port number to 1 If the DestIP is a valid IP address but the DestPort is 0 then the EPG channel is disabled but PSIP guide generation is still enabled This makes it possible to have one card provide PSIP data and a separate card provide guide only Different TVs may interpret and display PSIP data differently It is re...

Page 65: ...to use for the EPG channel In this example it is the second QAM on chassis 1 1921 168 2 18 Note the default value of 0 0 0 0 can be entered at any time to disable the EPG channel DestPort This field represents the port number that is to be used to map the EPG to a specific QAM channel The default value is 0 TimezoneOffset This field is used to tell the COM46 to shift the guide data by the appropri...

Page 66: ...rge textbox on the lower half of the screen using the following format displayNumber majorNumber minorNumber hd sd QAMchassis port displayNumber This is the TV channel that the viewer will find the program on majorNumber This is the same as the Major_Number field in the Channel Tune interface minorNumber This is the same as the Minor_Number field in the Channel Tune interface Please note that on s...

Page 67: ...SIP this field can be set to 1 Examples 10 501 65535 hd TV channel 10 carries HBOHD from COM2000 23 209 65535 hd TV channel 23 carries ESPN2HD from COM2000 45 202 65535 sd TV channel 45 carries CNN from SMATV or COM2000 37 8 65535 hd TV channel 37 carries local channel 8 from OTA SMATV or COM2000 2 1 NLocal_Program_Info 1 71 Non DIRECTV channel channel name Local Note The actual content could come...

Page 68: ...t you are currently logged in to and that an EPG can only exist on one card If you have previously completed an EPG configuration and instead see a blank page like the one shown above you are probably logged in to the wrong COM46 card After a successful configuration the screen should look similar to the one shown below in Figure 46 Figure 46 COM2000 EPG Page Configured ...

Page 69: ...ng information for all COM46 cards in your system based on the current tuning table The function assigns channel information starting from the first tuner on the leftmost card in the lowest numbered chassis and steps up one channel for every successive tuner This information will automatically be loaded into the appropriate text field the next time you visit the EPG page In order to customize the ...

Page 70: ... RF channel 33 1 is playing DIRECTV channel 621 on QAM6 1 Port 65 Changing the channel designation will show the channel as mapped and will send PSIP information to the TV 2 0 621 65535 sd 1 65 Now DIRECTV channel 621 will be distributed through the RF network on ch 33 1 but the EPG data will display CH 621 information as playing on channel 2 PSIP will instruct the TV to look for programming on 33...

Page 71: ...ed to the EPG In order to work properly with the EPG the logo must be saved as a 24 bit bitmap bmp file and can be no larger than 170x60 pixels in size 170 pixels wide and 60 pixels long In addition the image s background can be made to render as transparent by changing the color to magenta RGB values of 251 0 255 An example of this can be found in Figure 49 below Once the image has been properly ...

Page 72: ...mages will change approximately every 15 seconds EPG on each COM 46 card can send an image to a different QAM port 9 1 Image creation Welcome screens need to be formatted as 24 bit 720x480 bitmaps For the purpose of this exercise we will use PowerPoint to create a screen and Paint to size the file Save the PPT as welcome1 all lower case with no spaces as a Device Independent Bitmap bmp as shown in...

Page 73: ...re to set the image to 720X480 as shown in Figure 52 1 Select Resize by Pixels 2 Set Horizontal to 720 3 Set Vertical to 480 4 Uncheck Maintain Aspect Ration 5 Click OK Figure 52 Using Microsoft Paint to size welcome screen Uncheck Maintain aspect ratio Resize and Skew Select Resize by Pixels Enter settings Click OK ...

Page 74: ...the above procedure to create multiple screens welcome2 welcome3 etc Note file names must be lower case with no spaces 9 2 Uploading Welcome screens to COM 2000 Determine Card to use Card must be running 03 02 21 software Log into a card not currently running EPG You can verify from the SysInfo Tab as shown in Figure 54 Figure 54 Determine Card to use for Welcome Screen ...

Page 75: ...w w w t e c h n i c o l o r c o m m c s Page 75 Figure 55 shows the Browser Upload function Upload file to the card FTP from the Pairing Info tab Figure 55 Upload Welcome Screen Files to internal TFTP ...

Page 76: ...am the welcome screen 2 Enter 2 in the ignore DST field 3 Enter the IP address of card you are using for FTP 4 Enter the file name you uploaded 5 Click Submit 6 Reboot the COM46 When the reboot is complete the card s EPG page will look similar to Figure 56 Figure 56 Upload Welcome Screen Image to EPG 192 168 3 20 Welcome1 bmp 196 ...

Page 77: ...m m c s Page 77 If you are using PSIP or would like the welcome screen displayed in the EPG log into the card running EPG and add the channel to the EPG information as shown in Figure 57 Figure 57 Adding Welcome Screen to EPG and PSIP ...

Page 78: ...g by checking for data on the corresponding QAM port as shown in Figure 58 below Figure 58 Verify Welcome screen is streaming Your Welcome screen should now be playing on the TV Screens scroll every 15 seconds To disable the Welcome screens set the DST field to 0 Click Submit Reboot card ...

Page 79: ...a time To increase the number of QAM carriers additional SWQAM2 licenses must be purchased from your distributor and downloaded to the QAM6 Each license enables 2 more QAM carriers per board up to a total of 12 carriers A COM360 chassis fully populated with COM46 receivers 48 channels total requires 16 QAM channels 3 HD channels per QAM This requires 2 QAM6 modulators 12 QAMS plus 2 additional SWQ...

Page 80: ...ls or programs If a subchannel is active its bit rate will be shown Bitrates are static snapshots The lower portion of the screen controls the RF output configuration and provides SW upgrade capability 12 RF output channels are defined in 3 groups of 4 Each group of 4 is in a fixed channel sequence starting with the base channel Each group s base channel can be set according to the North American ...

Page 81: ...will configure the QAM6 to have a second IP address This IP address can be a multicast IP address However the QAM6 does not notify a managed switch that it wants this multicast IP address via IGMP tftpIP This address field sets the address of the file server for SW upgrades Base RF channel Each group of 4 must be adjacent channels Sub channel 1 2 Port base sub 17 18 19 Bandwidth per port subchanne...

Page 82: ...lication Notes The QAM6 supports an emergency broadcast override If a video stream is sent to port 25600 it will override all of the channels Some QAM6 boards have an RF spur that can interfere with analog television channels The spur is 1176 MHz minus the desired center RF frequency for each group of four channels For channels 23 through 94 this means that the spur will be at 1086 6 channel MHz C...

Page 83: ...y for Technicolor technical analysis but a short summary is A Arp reply bad Discarded number of unexpected Ethernet packets C Command and control message received c Continuity counter error May indicate multiple channels to same port PMT PMT changed on a channel T PCR discontinuity An example of a normal QAM log is shown below in Figure 61 Figure 61 QAM Log Example ...

Page 84: ...stributors with release notes New software may address performance enhancements and provide new features It is recommended that the first step in any troubleshooting process is to update the components to the latest software version Contact your distributor or Technicolor Support for the latest software version Upon receipt save the file in a known location on a computer to be used for service pur...

Page 85: ...er for SW and license upgrades using the Browser Upload feature in the Pairing Info page as shown in figure 58 below To upload a new software version use the Choose File button to find the firmware file on the host system or enter the filename into the field Figure 62 COM46 Multi Card Upgrade Then press Upload to store the file locally on the COM46 ...

Page 86: ... about doing this The first method is a single card upgrade which requires the use of the file transfer utility located on the Advanced Edit page see Section 6 2 6 The second and preferred method is a multi card upgrade the controls for which are located at the bottom of the PairingInfo page Use the following settings for both methods The Usage option should be on 2 SW_Upgrade The Server_IP_Addres...

Page 87: ...dress of the server and filename of the new image as indicated above and press the Submit button The same method can be used to enter a license file on a single card for an SD to HD upgrade or other feature upgrade see Section 7 4 only the Usage field should be set to 4 License Upgrading a COM46 FLX to a COM46 requires DIRECTV authorization Figure 64 Advanced Edit File Transfer ...

Page 88: ...d as shown in Figure 61 below Figure 65 Multi Card COM46 SW Update The results of the upgrade in Figure 61 are shown below in Figure 62 Figure 66 Multi Card Upgrade Results Once the software has loaded the card will reboot Click on the Discover tab and then the Pairing info tab The new software version number will be displayed in SW_Version column of the Pairing info table ...

Page 89: ...bed above In Figure 67 the filename will be the name of the license file e g APLAB2 dat and the Usage mode will be 4 License Note that a single file can contain licenses for all cards in a chassis or multiple chassis if linked together and can be uploaded to multiple cards in the same way the multicard SW upgrade is Once a key has been successfully accepted by a COM46 FLX card it will be capable o...

Page 90: ...the chassis or removing the QAM6 from the chassis To perform the QAM6 software update upload the software file to a COM46 TFTP as shown in section 11 2 Figure 68 Upload QAM6 Software Copy the file name then access the QAM command as shown below in figure 61 Paste the file name into the tftpFilename field as shown in Figure 69 It is recommended that you retain the original filename of the update fi...

Page 91: ... needs a hard reset after the new SW is loaded Once the software has loaded an internal blue light in the QAM6 will flash on and off as shown in Figure 71 indicating that the card has completed the download Reset the QAM6 by removing power from the chassis or removing the QAM6 from the chassis and reinserting it Do not reset the QAM6 until the blue light flashes Figure 71 QAM6 Reset After Software...

Page 92: ...odulating any commercially available content such as CDs DVDs or any programming recorded from commercially distributed sources Some options for video sources include Network Attached Storage NAS drives NAS drives similar to the Western Digital My Cloud drive will store MPEG2 VBR media with the capability of assigning an IP destination IP Video Servers Video Servers such as the ZyCast HDIP 930 wil...

Page 93: ...eral conditions In recognizing the behaviors associated with the three indicator lights you must first familiarize yourself with the three possible LED states Figure 68 below names and describes them and provides a color by which the states will be defined in the following sections Figure 72 LED States 13 2 Power Supply Issues Unless a COM46 card has intentionally been removed from the COM360 chas...

Page 94: ...ws are tightened completely If any COM46 cards remain unlit after ensuring that all of these conditions have been met there may be something wrong with the cards 13 3 System Startup It is important to understand the behaviors associated with the execution of normal procedures before you can effectively diagnose any card issues This section covers the sequence of events that occur in a COM2000 syst...

Page 95: ...ner LEDs to turn on and off during guide acquisition as they register with the SWiM If a Tuner LED other than 9 is flashing the tuner is locked to a transport but is unable to stream video Check the configuration settings If the guide acquisition state lasts longer than expected without the Tuner LEDs turning on then the system is probably having difficulty acquiring the APG Advance Program Guide ...

Page 96: ...intermittently flashing Tuner LED indicates that the tuner is either having problems locking to a satellite or it cannot stream video Failure to lock to a signal usually indicates a fault in the RF plant upstream or a problem in the communications link between the SWiM and the COM46 Failure to stream video is likely to occur when you are trying to tune to a channel that DIRECTV provides and you ar...

Page 97: ...70 below LED Behavior State Approx duration 1 2 3 4 5 6 7 8 9 Note ON ON ON ON ON ON ON ON ON Tuners locked video streaming OFF OFF OFF ON OFF OFF OFF OFF FLASH Flash programming 2 3 min ON OFF OFF OFF OFF OFF OFF OFF ON Intialization 10 sec See Startup Behavior Table 4 Note The PWR LED may flash briefly at the start and or end of the upgrade If you see a behavior not described above in conjunctio...

Page 98: ...f these LEDs Figure 75 Network Connectivity LEDs When utilizing the Ethernet port on the face of the COM360 chassis the Activity indicator should be flashing multiple times a second and the Link indicator should always be steadily lit under normal operating circumstances If the Activity indicator is dark or only flashing slowly but the Link light is on then the system is not transferring video dat...

Page 99: ...e appendices before contacting your distributor 14 1 Testing Video without Pro Idiom Encryption Standard definition content can be streamed from the COM46 with no Pro Idiom encryption This may be useful when troubleshooting To set up a standard definition non Pro Idiom stream navigate to the Overview page and select none in the security column and tune to an standard definition channel If the card...

Page 100: ...s as shown in Figure 76 below Figure 76 VLC Open Network Stream In the new window shown in Figure 77 set the network URL to something like udp 17 where udp stands for the UDP protocol stands for your PC and 17 is the port number The and are delimiters Set the Port field to the value you were asked to note earlier during setup Figure 77 Opening a Network Stream in VLC ...

Page 101: ... s Page 101 If you have set up all your connections as directed VLC Media Player should start streaming video output from channel 100 The resulting screen should look similar to the one shown in Figure 78 Figure 78 Streaming Video with VLC ...

Page 102: ...esident in flash will attempt to find an image using the BOOTP protocol If it finds a BOOTP server on the network with a valid operating image it will download the image and reprogram the flash so that at the next reboot it will recover full operating capabilities Figure 79 shows how to enable BOOTP in Tftpd32 the Current Directory field should have the name of the directory in which the applicati...

Page 103: ... sure that the DHCP option is checked in the GLOBAL tab and hit OK The Tftpd32 application will need to be restarted after making these changes Refer to Figure 80 below Once the BOOTP option is enabled the next reboot of the COM46 whose image has been erased should cause it to download a valid image reprogram itself and reboot Figure 80 Enabling TFTP BOOTP Server ...

Page 104: ...esign problems A very small number of TV set models are known to have power up sequencing issues that cause the Pro Idiom licensed decryptors to operate improperly The manufacturers of these sets have taken strong corrective action measures to update them Contact your specific set s manufacturer for details 15 1 PID Mapping at the COM46 Receiver Pro Idiom PIDs are in a protected range Channel 1 AU...

Page 105: ... MUST NOT be placed adjacent to P I protected channels in the channel map It does not matter where the physical channels are located only whether they are mapped to adjacent channels in the TV lineup A non P I non off air channel MUST be placed in the channel map between any broadcast channel and a Pro Idiom protected channel The COM2000 EPG Home Screen or locally inserted channels makes a good bu...

Page 106: ...ing their equipment Two other commonly used edgeQAMs from Harmonic Lightwave the NSG9116 and the NSG9000 are known to employ PID remapping schemes which can create issues in distribution networks using Pro Idiom if not configured properly The port mapping method which while it is not strictly within the Pro Idiom guidelines does avoid PID reuse which has been shown to break P I keys When using Har...

Page 107: ...g out the IP and port scheme used to send the data to the QAM DO NOT USE THE FIRST TWO UDP PORTS AVAILABLE OVER AND OVER AGAIN Channels that are set up this way will have PID values 10 13 18 and 19 or 20 23 28 and 29 associated with them Figure 83 shows a Harmonic QAM setup with incorrect PID remapping Figure 83 Harmonic Setup with Incorrect PID Mapping ...

Page 108: ... w t e c h n i c o l o r c o m m c s Page 108 Figure 84 shows correct PID mapping on a Harmonic QAM Figure 84 Correct PID Remapping Contact your distributor or the Edge QAM manufacturer for further support ...

Page 109: ...w w w t e c h n i c o l o r c o m m c s Page 109 16 Technicolor ATSC 8 Users Guide ...

Page 110: ... many broadcasters will have a main channel located in the 1 sub channel and provide other secondary channels on 2 and 3 sub channels Terrestrial broadcasters use an 8VSB modulation to carry 19 39Mbit s typically containing MPEG2 encoded content 16 3 Advantages of ATSC Broadcast Channels ATSC broadcasts don t require any content protection to be added when they are re broadcast in a local cable en...

Page 111: ...aweb org http www antennaweb org default aspx Note RF transmission frequencies of OTA signals Many markets still us VHF frequencies Determine what frequencies you will be using and select an antenna s accordingly 16 5 Site Survey Factors to consider Distance from the transmission tower s o Close proximity to a transmission tower does not always guarantee good reception Large buildings mountains or...

Page 112: ... QAM PORT PLUS 256 VIR CH OTA RF CALL SIGN NETWORK TUNER IP TUNER HOTEL DIST CH 6 1 25 WRTV ABC 6 1 6 2 25 HTSN Local Sports 6 2 6 3 25 LWN Living Well 6 3 8 1 9 WISH Independent 8 1 8 2 9 LWS Local Weather 8 2 8 3 9 RADAR Weather Radar 8 3 13 1 13 WTRD NBC 13 1 13 2 13 COZI Independent 13 2 13 3 13 MeTV 13 3 20 1 21 WFYI 1 PBS1 20 1 20 2 21 WFYI 2 PBS2 20 2 20 3 21 WFYI CR PBS3 20 3 23 1 23 WNDY ...

Page 113: ...ls 4 QAMS Maximum of 8 channels can be used Pros Cons All sub channels for each RF channel are displayed Each RF channel with all sub channels occupies a QAM 8 RF channels 8 QAMS Larger channel lineup Each OTA RF channel will pass all sub channels to hotel lineup Local weather radar foreign language channels local sports etc PSIP information is passed through the system requiring the channels to r...

Page 114: ...8 is powered on and working to obtain an IP address from the network If the PC is connected directly to the ATSC 8 then the light will continue to blink until the PC makes contact with the ATSC 8 Red Powered on No Network Link Tuner LED Off The tuner is not in use Green The tuner is in use tuned to a channel and streaming data Flashing The tuner is reserved for use but is not actively streaming da...

Page 115: ...f the splitter going to each of the RF connectors on the ATSC 8 In some locations an amplifier may be required between the antenna and splitter for best reception Connecting the Network The ATSC 8 has 4 Ethernet connectors for outputting the IP video streams Connect each of the 4 Ethernet connectors to an external Gigabit Switch with at least 5 open ports Connect the 5th port from the 5 port gigab...

Page 116: ...w w w t e c h n i c o l o r c o m m c s Page 116 Figure 89 ATSC Connection Diagram splitter Antenna ...

Page 117: ... update the firmware are available on the Technicolor After Market Support web site or through your distributor Install the utility and save the firmware to a folder on your PC 16 10 HDHomeRun Tech Configuration Utility Upon opening the HDHomeRun software will search for and discover the active devices They are listed by MAC address in the Device View tab Figure 90 HDHomeRun Tech Configuration Uti...

Page 118: ...oad into the HDHomeRun utility as shown in figure 86 below Figure 87 Loading firmware in teh HDHomeRun Utility Click on the Flash button next to each tuner When successfully completed the Firmware version will be displayed as shown in figure 87 below Figure 93 HDHomeRun Firmware Load ...

Page 119: ...router or DHCP server the IP addresses may not be assigned The ATSC 8 will also generate an Auto IP address such that a PC connected directly to the unit without a router can communicate to the device Each ATSC 8 has 4 tuning modules containing 2 tuners each Each Tuning module can have two unique IP addresses so in total the ATSC 8 will have 8 unique IP addresses two for each tuning module When fi...

Page 120: ...sses of the Tuners You may change the IP addresses of the tuners to a range within the same IP configuration of the COM2000 by using the SET button on the ATSC page You must first type in the base number for the assignment then hit the SET button For instance if you d like the IP addresses to be in a range starting at 192 168 3 50 then use 192 168 3 50 as the base address See Figure below With the...

Page 121: ... change the IP with the second command resulting in the change As shown in Figure the 4 tuners will have an IP address of 192 168 3 54 192 168 3 55 192 168 3 56 and 192 168 3 57 You can verify by again using the DISCOVER button from the ATSC page Note that although the above screen shows the Auto IP addresses being changed in fact they are not A new DISCOVER command will show only the variable add...

Page 122: ...turn to the ATSC page to see the results Figure 100 ATSC Load Function Figure above shows which tuner is tuned to each RF frequency as well as which QAM IP address and port number each channel has been assigned 16 15 Changing the Tuning Table The tuning table can easily be changed by creating or editing the command lines for each of the 8 available tuners You can verify frequencies and virtual cha...

Page 123: ...l number of the broadcasting station 8 1 Virtual channel number and program stream desired 192 168 6 2 IP Address of the QAM to output the tuned channel 35 Port number of the QAM corresponding to the desired QAM channel which will carry the tuned ATSC channel Once you have developed a tune table which will work in your area with the appropriate data entered for each of the tuners you need in your ...

Page 124: ...seeing channels that you d expect to or need to adjust your input antenna Figure 88 Query Command Results In Figure above you can see the following Channel 9 is not tuned lock none Channel 25 is tuned and showing details of all the programming available on that digital channel You can see Signal Strength ss Signal to Noise Quotient snq Signal Quality seq Bit and Packet rates bps pps Lock none Sign...

Page 125: ...can be provided for these minor channels via the Technicolor PSIP interface Figure 103 EPG and PSIP Programming Channel 6 1 which was being sent to the QAM on port 17 would be available on the RF frequency the QAM is configured to In our example this happens to be 30 1 We desire to have channel 6 1 displayed on the TV on channel 6 1 so the above example will create this virtual channel for port 17...

Page 126: ...rrent software of the product and their corresponding licenses and version number are to the extent required by applicable terms available on Technicolor s website at the following address http www technicolor com en hi minisites open software or at another address as Technicolor may provide from time to time If and where applicable depending on the terms of the applicable Open Source Software lic...

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