w w w . t e c h n i c o l o r . c o m / m c s
Page 27
5.8
DIRECTV Activation
Like any other DIRECTV receiver, all COM46s require authorization from DIRECTV before they
will function properly. Each COM46 receiver in each COM360 chassis should be authorized
individually by the System Integrator. Without this authorization, the cards will not be able to
stream video programming from the DIRECTV satellites.
In order to have each card authorized by DIRECTV, you will need to know both the Receiver ID
(RID) and Conditional Access Module ID (CAM ID) numbers. In addition to being provided on
the PairingInfo page, the RID and CAM ID are printed on the outside packaging of the COM46
box and on an informational sheet inside the system packaging. The information should be
maintained by the system integrator.
Please take into account the following recommendations before calling in for card authorization.
First, ensure that the system is fully installed and that the RF signals for each card are properly
balanced. Next, tune each card you are requesting authorization for to channel 100, and confirm
that each tuner correctly displays that channel. You should have the account number and the RID,
CAM ID, and serial numbers for each card readily available at the time you call in.
Authorization of a COM46 card is identical to that of a set-top box. Simply boot the system up,
verify that the system is successfully collecting guide information, and then call the required
information into the DIRECTV call center.
At the time of launch, there is no reliable way to determine if a COM46 card is authorized without
accessing the card’s web interface. The COM46 cards evaluate their authorization status at the
time a channel is tuned, and will retain that information as long as the card stays on. Therefore, it
will be necessary to retune the cards once they have been authorized by DIRECTV.
If the desired programming has already been fully configured, this can be easily accomplished in a
single step. Simply copy the current tuning table provided at the bottom of the TuneAll screen and
paste it into the text field provided. At this point, you may make any changes necessary. Just click
the Submit Query button when you are finished. The authorized cards should be able to stream the
desired content. If they do not, check the CAM log for any new error messages.
Under normal circumstances, the COM46 cards in the COM2000 system should never lose their
authorization. However, like a normal DIRECTV set-top box, if a card is left unconnected from
the DIRECTV network for an extended period, it will lose its authorization.
