118
24X7 ON ROAD ASSISTANCE
EMERGENCY & BREAK DOWN ASSISTANCE
07
Dear Customer,
It is our responsibility and
our endeavour to ensure
that you have our
complete service backup
if ever, wherever and
whenever you need the
same. When you have a
road network that
spans wide area, the
probability of a
breakdown happening
within hailing distance of
a
TATA MOTORS
Authorized Workshop is
very low.
It is Precisely for this reason, we have tied up with My
TVS, who will provide breakdown assistance including
towing to the nearest
TATA
MOTORS
Authorized Workshop
through their Authorized Service Providers (ASP)
The
24X7 On Road Assistance
Program shall be
automatically available to your vehicle for the duration of
Warranty period. The program shall also be available, if
you avail the same post warranty.
Response Time ** for the On Road Assistance Program
Within City Limits
60 minutes
On State or National Highways
90 minutes
Ghat Roads and other places
120 m/-
**
(The response time will depend on the location, terrain,
traffic density and the time of the day.)
Standard procedure when calling for On Road
Assistance in case of a breakdown:
•
Dial the toll free help line number –
1 800 209 7979
•
Identify your vehicle with the Vehicle chassis number
that is available in the Owners Service manual.
•
Explain your exact location with landmarks and tell us
about the problem you face with the vehicle.
•
Park your vehicle on the edge of the road, open the
bonnet and put on the hazard warning signal.
•
Place the advance warning triangle supplied with the
vehicle approx. 3 m from the vehicle in the direction of
on coming traffic.
24 X 7 ROAD ASSISTANCE :
