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54
Basic Functions Connections
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For external connections established by you it is relevant how system administrator has configured the
route you are using for the connection. One thing the system administrator defines during configuration is
whether a booking number is entered via the menu during a call. He/she can, however, also specify that
booking numbers must be entered via code procedure. In that case the booking number must be entered
before the call is initiated and the connection is established. It is entered after the routing code and before
the actual destination call number.
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Calls made with booking numbers can be evaluated with the Comfort Pro A IVE Web application of the
Comfort Pro communications system.
Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to another internal call number or – provided
that you have the necessary user group authorisation – to another external call number. Calls can be
forwarded either immediately, after a specified period of time or if the terminal is busy. You can configure
more than one call forwarding mode at the same time ( Immediately , After delay or Busy ). You can,
e.g. configure call forwarding Immediately for external calls to one call number, and call forwarding
After delay for internal calls to a different call number. During configuration, the system administrator
defines an interval in seconds for After delay call forwarding. You can replace this default with your own
individual value when programming After delay call forwarding. If more than one forwarding mode has
been activated, Immediately call forwarding is always given priority.
Call forwarding to a voicebox
If the integrated voice message of the Comfort Pro A IAB is installed on the communications system, you can
also forward your calls to the call number of your voicebox.
Selective Call Forwarding
Furthermore, the system administrator can programme call forwarding where the call number of the caller is
evaluated (“SCF: Selective Call Forwarding”). Potentially this could be the reason why specific calls do not
reach you. Please contact your system administrator if you have questions regarding this function.
Least Cost Routing
Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers – provided your system
administrator has configured LCR and its application in the Comfort Pro correspondingly. Ask your
administrator for the configuration applicable to you.