Supero SUPER S2QE6, User Manual

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3-3
Chapter 3: Troubleshooting
Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version
(this can be seen on the initial display when your system first boots
up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at (408)
895-2012.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the S2QR6/
S2QE6 motherboard can support?
Answer: The S2QR6/S2QE6 requires the use of an MEC (Memory Expan-
sion Card). The MEC has 16 DIMM slots that support 168-pin, unbuffered
3.3V SDRAM and ECC (Error-Correcting Code) memory. (Check the Memory
ECC Mode in BIOS to enable the use of ECC.) Modules of 128MB/256MB/
512MB and 1 GB can be installed in the MEC, meaning that you can populate
it with up to a full 16 GB of SDRAM. Note that while both PC133 and PC100
memory are supported, they will offer the same performance since the
chipset has a 100 MHz memory bus. Modules must be installed in groups
of four (four slots at a time and in specific slots) because interleaved
memory technology is used. See Chapter 2 Section 4 for details on prop-
erly populating the MEC.