Supero SUPER S2QE6, User Manual

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3-2
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UPER S2QR6/S2QE6 User's Manual
Troubleshooting
5. Make sure all memory modules are fully seated in their slots.
6. Check the power supply voltage 115V/230V switch.
Losing the System’s Setup Configuration
1. Check the setting of jumper JBT1. Ensure that you are using a high
quality power supply. A poor quality power supply may cause the
system to lose the CMOS setup information. Refer to Chapter 1,
Section 5 for details on recommended power supplies.
2. The battery on your motherboard may be old. Check to verify that it
still supplies ~3VDC. If it does not, replace it with a new one.
3. If the above steps do not fix the Setup Configuration problem, contact
your vendor for repairs.
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also,
note that as a motherboard manufacturer, Super Micro does not sell directly
to end-users, so it is best to first check with your distributor or reseller for
troubleshooting services. They should know of any possible problem(s)
with the specific system configuration that was sold to you.
NOTE
If you are a system integrator, VAR or OEM, a POST diagnos-
tics card is recommended. For I/O port 80h codes, refer to
App. B.
Memory Errors
1. Make sure the DIMM modules are properly and fully installed into the
MEC. Interleaved memory requires that modules must be installed in
groups of four (four slots at a time and in specific banks. See
Chapter 2, Section 4).
2. Determine if DIMM modules of different speeds have been installed and
verify that the BIOS setup is configured for the fastest speed of
RAM used. It is recommended that all DIMM modules in the system
be the same speed.
3. Make sure you are using PC133 or PC100 compliant, unbuffered
SDRAM. EDO SDRAM is not supported.
4. Check for bad DIMM modules or slots by swapping a single module
between both slots and noting the results.