Supero Super P6DNF, User Manual

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SUPER P6DNF/P6SNF User’s Manual
3-2 Technical Support Procedures
1. Go through the ‘Troubleshooting Procedures’ section in this
chapter of the manual before calling Technical Support.
2. BIOS upgrades can be downloaded from the SUPER BBS#
(408) 451-1114, 24 hours a day, using 1200-14400 baud, 8
data bits, 1 stop bit and no parity.
Note: Not all BIOS can be flashed depending on the modifica-
tions on the boot block code.
3. If you still cannot get the problem resolved, have the following
information ready before you call for technical support:
• BIOS release date/version
• System board serial number
• Product model name
• Invoice number and date
• System configuration
3-3 Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is
required before any warranty service will be rendered. You can
obtain service by calling your vendor for a Returned Merchandise
Authorization (RMA) number. When returning to the manufacturer,
the RMA number should be prominently displayed on the outside of
the shipping carton, and mailed prepaid or hand-carried. Shipping
and handling charges will be applied for all orders that must be
mailed when service is complete.
This warranty only covers normal consumer use and does not cover
damages incurred in shipping or from failure due to the alternation,
misuse, abuse, or improper maintenance of products.
During the warranty period, contact your distributor first for any
product problems.