SunDash Radius 252, Operation & Assembly Instructions

Page: 37 / 40

36
Warranty Claims
Policy & Procedures
1. When to file a Warranty Claim:
In the event that your tanning system is not functioning properly under intended normal use as
described in the unit’s Operation and Instruction Manual, you may then have es ta blished cause to
file a Warranty Claim.
NOTE: Both the tanning system and legal registered owner must meet the criteria est ab lished under
JK Products Limited Wa rranty as described in this manual before any W ar ranty Claim will be
considered.
2. Where to call to place a W ar ranty Claim:
JK Products is supported nationwide by an extensive dealer/distributor network through whom
the majority of our units are sold. These dealers/distributors are required by contract to stock suf fi cient
parts to meet the various warranty and nonwarranty needs of their customers.
Therefore, in order for you to properly file a W ar ranty Claim, you must locate the name and phone
number of the dealer/distributor through whom you purchased your unit. Normally this information can
be easily located either on your paid invoice or other proof of purchase documentation that you
received when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and date unit was purchased.
This will initiate the War ranty Claim process.
Upon determination of the problem, your dealer/distributor can then supply you with the p ar t(s) and
proper instructions to return your unit to working order.
Each dealer/distributor has their own internal procedure for handling W ar ranty Claims and credi ts .
NOTE: JK Products , the manufacturer, does not involve i ts elf in the direct handling of
a Warranty Claim except where mitigating circums ta nces apply and where required by law.