Sun Microsystems Server X4-2, Installation Manual

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38 Sun Server X4-2 Installation Guide • February 2014
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Request Physical Media (By Phone)
Gather the information described in “Gathering Information for the Physical Media
Request” on page 36 before making the request.
1. Call Oracle support, using the appropriate number from the Oracle Global
Customer Support Contacts Directory at:
http://www.oracle.com/us/support/contact-068555.html
2. Tell Oracle support that you want to make a physical media request (PMR) for
the Sun Server X4-2.
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If you are able to find the specific software release package and patch number
information from My Oracle Support, provide this information to the support
representative.
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If you are unable to find the software release package information, request the
latest software release package for the Sun Server X4-2.
Installing Updates Using Other Methods
In addition to using Oracle System Assistant and My Oracle Support, you can install
updated firmware and software using one of the following methods:
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Oracle Enterprise Manager Ops Center – You can use Ops Center Enterprise
Controller to automatically download the latest firmware from Oracle, or
firmware can be loaded manually into the Enterprise Controller. In either case,
Ops Center can install the firmware onto one or more servers, blades, or blade
chassis.
For information, go to:
http://www.oracle.com/technetwork/oem/ops-center/index.html
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Oracle Hardware Management Pack – You can use the
fwupdate
CLI Tool within
the Oracle Hardware Management Pack to update firmware within the system.
For information, refer to the Oracle Hardware Management Pack Documentation
Library at:
http://www.oracle.com/goto/OHMP/docs
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Oracle ILOM – You can use the Oracle ILOM web interface or command-line
interface to update Oracle ILOM and BIOS firmware.
For information, refer to the Oracle Integrated Lights Out Manager (ILOM) 3.1
Documentation Library at:
http://www.oracle.com/goto/ILOM/docs