Testing the Host PC Installation
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8.2
Troubleshooting Instructions
This section lists some of the error messages you may see when starting the host software.
8.2.1 SCD file does not exist
Each EyeLink 1000 system loads a camera-specific .SCD file. If you see the following error
when starting up the tracker, please ensure that “********.SCD” file is contained in the
ELCL\EXE directory.
ERROR: Camera data file ‘c:/ELCL/EXE/********.SCD’ does not exist
You can find the camera-specific .SCD file in the Host Partition \ ELCL \ EXE directory of the
EyeLink 1000 Software CD that came with your system. If you cannot locate this file, please
contact [email protected].
8.2.2 “No Hardware” error
The eye tracker reports the current network status between the Host PC and display computer.
If you see a “No Hardware” at the top-left corner of the Host Program, please check whether the
Ethernet card is properly seated.
8.2.3 EyeLink CL camera not found
Sometimes, the eye tracker will not start and the following “EyeLink CL camera not
found” error will be displayed in the command prompt.
EyeLink CL camera not found.
ERROR: EyeLink CL mode selected but hardware not operational:
Use the -x option to run in simulation mode.
This error could be caused by the following possibilities:
1) The power to the Standard Camera or Camera Base Box is not powered. Please check
the power cables and ensure the power light is glowing.
2) The camera link data cable is not properly connected to the framegrabber card or to the
camera, or the connection is loose. Try re-attaching the cable and using the
thumbscrews to fasten the connection.
3) The EyeLink 1000 framegrabber card is not fully seated in the card slot. Try removing
the card and plugging it back to the same slot or a different one.
8.2.4 ERROR: no sync found
The “no sync found!” error is typically caused by a loose data cable connection. Try
reattaching the cable and using the thumb screws to fasten the connection.
AQ_Start Error: Unable to detect frames
