TROUBLESHOOTING
Problem Possible
Solutions
Check that the ISIS LED goes off for
a short period while a M/R card is
being swiped. Does this happen? If
not, check that the Mag Reader’s
cable is connected/seated properly to
the right angle connector located at
the back of the ISIS Detector boards.
Also inspect the cable for any
damage.
Check the Host Server to make sure
the Workstation’s IP Address is
entered correctly.
Check that the interface patch cable
is connected properly at the
Workstation and to the termination
block.
Swap the interface patch cable with a
known working cable.
Swap in a known working Workstation
and if the problem still persists then
the problem lies in the wiring or the
Host Server.
Communication problems.
Make certain that there is proper
electrical power (refer to the Squirrel
Power Specification Guide).
Check to make sure that the interface
cable is connected properly at the
Workstation and on the correct port,
as well as at the printer end.
Make certain that the printer is
powered on.
Make certain that the printer routing is
done correctly in the Squirrel POS.
Printer not printing or printer
communication problems.
Make certain that the printer port’s
jumpers on the Motherboard are
configured correctly for RS232
communication protocol.
3/24/05
Preliminary
Release
5-3