TROUBLESHOOTING
Problem Possible
Solutions
Check that the Badge Reader function
is enabled in the POS software.
Refer to the software manual on
Badge Reader setup.
If the Badge Reader function is
enabled in POS and the problem still
persists, check to make sure Badge
Cards are being inserted properly.
Check to make sure the ISIS cable is
seated properly on the Motherboard
and connected properly to the ISIS
reader. Also check to make sure both
LEDs (Detector & Emitter boards)
light when unit is powered.
Check the alignment of the emitter
and detector components.
Badge Reader will not read Badge
Cards.
Top LED of the Badge Reader
is either continuously flashing
or off.
Swap with another known working
Badge Reader and check if problem is
rectified.
The Magnetic Swipe Reader is a bi-
directional reader allowing the card to
be swiped in either direction. Ensure
that when the card is being swiped,
the magnetic stripe is oriented
correctly into the reader (magnetic
stripe goes into the reader facing
towards the LCD screen), and the
card is not being swiped too fast.
The Credit Card Reader (Mag Swipe
Reader) requires several swipes to
read the card information or will not
read the cards at all.
Using a Mag Stripe Reader Cleaning
Card, swipe the Cleaning Card
through the Credit Card Reader to
help eliminate residue buildup on the
magnetic head.
5-2 Preliminary Release
3/24/05