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PCS 400/410 and 50 User Manual
Contacts
answered. This is useful if, for example, a call from a customer needs to be handled quickly and
efficiently.
Handling a call when a Directory is displayed
If on answering a call from a Contact a directory is displayed please refer to the relevant section
in this manual to find out how to handle the call using this directory – Favourites - page 38,
Users - page 46 and Departments - page 50.
If you do not wish to use the Directory displayed select the Exit icon or
press
Esc
to return to Call Status.
Configuring a Contact to display a Directory
Please note: you will only be able to make a change to a Contact’s details if given the required
permission. Please refer to your system administrator for further information.
1
Open the Contact Details as described on page 55.
2
From the Auto URL list box select either,
a.
Show Favourites on Connect – your Speed Dial list will appear after a call to
and/or from this Contact is answered
b.
Show Users on Connect – the Users Directory will be displayed after a call to
and/or from this Contact is answered
c.
Show Departments on Connect – the Departments Directory will be displayed
after a call to and/or from this Contact is answered.
3
From DirAutoURL list box select either:
a.
Bothway – the directory will be displayed when a call is made to this Contact and
when a call is received from this Contact
b.
Incoming – the directory will only be displayed when a call is received from this
Contact
c.
Outgoing – the directory will only be displayed on a PCS when a call is made to
this Contact
4
Select OK to save the changes.
5 Series/V3.2/1107/2
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Contacts
PCS 400/410 and 50 User Manual
Summary of Contents for PCS 400
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