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PCS 400/410 and 50 User Manual

Call

Handling

Delete an Incoming Call

The Incoming Call History will display the last 10 answered calls and will delete the oldest once
this number has been exceeded, however you can manually delete an entry if required.

1 From the Call Control toolbar select the Messages icon. The Incoming Call

History will appear.

2 Select the call to be deleted (by clicking under the Time column).

3 Select the Delete icon.

Select the Exit icon or press

Esc

to return to your Home Page.

Nuisance Calls

If the Nuisance Number icon appears within the Incoming Call List screen
this means your telephone system has been configured to allow you to black
list incoming external numbers as follows:

1 From the Call Control toolbar select the Messages icon. The Incoming Call

History will appear.

2 Select the call (by clicking under the Time column) which displays the

external number you wish to black list.

3 Select the Nuisance Number icon.

You will no longer receive a call from this external number; the caller will either be routed to
another User or Department to handle the call or played a message. Please refer to your System
Administrator for further information.

Missed Calls

When a call has been received by your PCS that you did not answer this call will be logged as a
missed call. The Missed Call icon will be displayed. If you are using a PCS 50 the icon on your
Task Bar will also flash.

View your Missed Calls

From the Call Control toolbar select the Missed Call icon. The Incoming
Call History will appear.

5 Series/V3.2/1107/2

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Call Handling

PCS 400/410 and 50 User Manual

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Summary of Contents for PCS 400

Page 1: ...PCS 410 400 PCS 50 User Manual Version 3 2 November 2007 Part No DOC MN PCS400 50 00 ...

Page 2: ......

Page 3: ... 18 Mute a Call 18 Changing the Volume 18 Incoming Call History 19 Missed Calls 21 Conferencing 23 User Configuration 25 Call Waiting 26 Call Forwarding 28 Out of Office Message 31 Do Not Disturb 33 Entering Further Numbers 35 Speed Dials Favourites 36 Changing your Ring Tunes 40 Using with the System Directories 43 Users Directory 45 Departments 48 Contacts 53 Voicemail 63 Hot Desking 74 System A...

Page 4: ......

Page 5: ...tionally provided context sensitive keys around a small display to aid use the PCS 400 410 provides a far larger context sensitive screen Graphical icons are used to control telephony functions in the same intuitive manner you associate with mobile phones The PCS 50 application delivers ALL of the benefits associated with the PCS 400 410 desktop station to those who wish to use traditional telepho...

Page 6: ...obile and home based employees IP Extension Anywhere sees it used as an IP Softphone as an alternative to PCS 400 410 or PCS 100 Analogue Extension Anywhere utilises PCS 50 as a Partner to an existing home phone whist GSM Mobile Extension Anywhere uses the same arrangement to allow a standard mobile phone to become an fully integrated maximiser extension wherever a wireless or standard VPN service...

Page 7: ...can edit this web page to suit your company s needs At the bottom of your Home Page you are provided with a context sensitive tool bar which will give you different icons depending on the feature or screen you are currently using Call Control Toolbar Home Page Contacts please refer to p53 Favourites please refer to p36 Users please refer to p45 Redial please refer to p13 More Options Speaker Messa...

Page 8: ... using a PCS 50 The PCS 50 window can be resized by pointing the mouse at edge of the window and dragging in the direction required The PCS 50 can be minimised to the System Tray Please refer to page 76 for further details When using a PCS 400 410 the stylus LED will flash to indicate the status of the phone as follows Dialling on Alerting flash 250 250 mSec Busy flash 500 250 mSec Hold flash 250 ...

Page 9: ...ction of this User Guide Park icons Contacts Favourites Departments Users Pick Up Redial Mute Volume Down Volume Up Speaker On Incoming Call History Headset Operation When a headset is connected to the PCS 400 410 the handset will operate in hands free mode The Speaker icon will indicate if the phone is on or off hook Lift the handset to override this operation Please refer to page 16 for further ...

Page 10: ...ively 1 From the Call Control Toolbar select the Users icon A list of the Users on your system will appear 2 Use the Search facilities to find the User you require please refer to page 43 for further assistance 3 Select the User required and select the Dial icon or press Enter 4 The Call Status screen will appear displaying the extension you are ringing and your name For further information on wor...

Page 11: ... 4 Select the Dial icon or press Enter The Call Status screen will appear displaying the Contact you are ringing and your details For more information regarding the use of the Contacts database please refer to page 52 Entering additional digits If you are required to enter further digits once a call as been made for example when using an auto attendant click on the Dial icon at the bottom of the C...

Page 12: ...t Call icon however if you have a Forward on Busy number set this takes priority Therefore the Messages icon gives you the choice to either pass the caller to the Forward on Busy number via the Reject Call icon or to voicemail via the Messages icon PCS 50 users please note your Preference setting will determine when Call Status will be displayed when you receive a call Therefore if the default fun...

Page 13: ...il or allow you to make another call by pressing the Speaker icon Replace your handset if this is not required C hile in the prog W details of your call You will also be given the ability to place a call on hold transfer a call etc as described in the next part of this User Manual Park icons Transfer Reject Call New Call Remote ll History If and the Local Person Number section displays the recipie...

Page 14: ...d To retrieve the call select the Exit icon Transfer a Call Announced Transfer 1 Place the call on hold select the New Call icon 2 Dial the number required internal or external number caller 3 Wait for the call to be answered and announce the place your handset nger have control 4 To transfer the original call select the Transfer icon or re or press Enter or select the Speaker icon You will no lo ...

Page 15: ...an unannounced transfer answer the call in the normal way Call Status ote If using a PCS 50 the floating text will display the name of the original caller ransfer a Call via your Favourites irstly you must set up your Favourites list further details on working with Speed Dials are 3 The call will be automatically transferred to this number have control of the call If will display the name of the o...

Page 16: ...Enter when ready If you wish to return to the call handling icons after pressing the Look Up icon select the More Options button If you wish to return to the call handling icons after selecting a directory select the Exit icon Further information on working with these directories can be found on the following pages Contacts page 52 Users page 43 and Departments page 48 Call History The Call Histor...

Page 17: ...in the Call Notes pane of Call Status 5 This information will be passed on with the call if transferred The Call Notes pane can be enlarged by pressing or clicking within the pane Press or click within the pane to return to the original size Please note If the Add to Contact button is displayed this means the call has been made to or received from a number stored on the Contacts database For furth...

Page 18: ... icon represents a call that was not answered To delete an entry select the Delete icon or press Delete The Further Numbers icon will allow you to dial another number eg mobile number stored for a User or Contact if the number is recognised by the system The New Contact icon will allow you to either create a new Contact where the external number will automatically populate the Telephone field or v...

Page 19: ...ser of the telephone system including you can be configured so that either the Users or Departments directory or your Favourites Speed Dials will automatically appear after a call you have made or received is answered This is particularly useful if you need to be able to quickly and easily transfer calls If a directory is displayed after a call you have made or received is answered please refer to...

Page 20: ...hey are not at their desk d i the next available slot for the re If you are unable to pick up a call parked by a colleague you may be operating wit different Company to your colleague Please further details If you belong to a Compan means that when you park a call it will be represented to you after the time configured default this is set to 5 minutes A represented call can be answered in the norm...

Page 21: ...e same company and you will need to add the relevant extensions to your Speed Dials list Please refer to your System Administrator for further information on Companies and please refer to page 36 for information on Speed Dials The Call Pick Up screen will also display calls ringing for a Department and the number of calls waiting to be answered Click on the relevant icon to pick up the call You do...

Page 22: ...o prevent the caller from hearing your conversation with another colleague for example Select the Mute icon to mute your call Select the Mute icon to turn this feature off Changing the Volume PCS 400 410 and PCS 50 as an IP Phone only You can change the ringing volume and conversation volume at any time during or before a call Changing the Volume before a call 1 Select the Speaker icon or 2 Select...

Page 23: ...Up or Down icons as required 3 The volume of your handset will increase or decrease Incoming Call History Incoming internal and external calls that you have answered will be logged in your Incoming Call History View your Incoming Call History From the Call Control toolbar select the Messages icon to view the Incoming Call History The green icon indicates an answered call 5 Series V3 2 1107 2 19 Ca...

Page 24: ...w Contact where the external number will automatically populate the Telephone field or view the User Details for the internal number selected For further information on Using the User Directory please refer to page 45 and for further information on Working with Contacts please refer to page 52 The Incoming Call History will also display your missed calls please refer to page 21 for further details...

Page 25: ...s as follows 1 From the Call Control toolbar select the Messages icon The Incoming Call History will appear 2 Select the call by clicking under the Time column which displays the external number you wish to black list 3 Select the Nuisance Number icon You will no longer receive a call from this external number the caller will either be routed to another User or Department to handle the call or pla...

Page 26: ...r to page 48 for further details Your last 10 missed calls will be displayed If this number is exceeded the oldest will be deleted Select the Exit icon or press Esc to return to your Home Page You can return to this list at any time by selecting the Messages icon Return a Missed Call or 1 From the Call Control toolbar select the Missed Call icon or Messages icon The Incoming Call History will appe...

Page 27: ...mn 3 Select the Delete icon Select the Exit icon or press Esc to return to your Home Page Conferencing Creating a Conference call The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator if this feature is not available ...

Page 28: ...ween the two calls Each call can then be transferred or ended in the normal way If you select the Reject Call icon while on a conference call you will hang up the call displayed in Call Status and return to a 2 way conversation with the other call End a Conference call Select the Speaker icon or replace the handset All calls will be cancelled Note When used on the PCS 400 410 the Speaker icon will...

Page 29: ...able By pressing this button the on screen keyboard will be displayed Select OK or Cancel to finish Alternatively the on screen keyboard can be permanently displayed as follows 1 Select the More Options icon twice 2 Select the Keyboard Off icon Select the Keyboard On icon to turn off the on screen keyboard Please note if the Speed Dials tab and Ring Tunes tab are the only tabs that appear in your ...

Page 30: ...o another call Turn on Call Waiting 1 Select the User Preferences icon 2 Select the General tab 3 From the Call Waiting list box select Enabled 4 Select OK Handling a waiting call 1 When a second call is received you will hear an intermittent beep in your handset and the Call Waiting message will appear on the screen This message will disappear after a few seconds or alternatively click on the mes...

Page 31: ... you can Use the Switch icon to switch between the two calls Select the Conference icon to create a 3 way conference with you and the two calls If you choose to ignore a call waiting on your phone ie you do not select the Switch icon the caller will be automatically passed to your Forward on No Answer number if set or to voicemail if enabled otherwise the call will continue to ring on your extensi...

Page 32: ... the headset only PCS 50 as a partner only When Call Waiting is enabled you may not wish to hear the intermittent beep in your headset when a second call is received but may still wish to hear the beep via the PCS 50 This feature can be set as follows 1 Select the User Preferences icon 2 Select the General tab 3 From the Call Waiting list box select Phone Tools 4 Select OK Please note your PC must...

Page 33: ...low Me 1 Select the User Preferences icon 2 Select the General tab 3 From the Follow Me list box select either Personal all calls to your extension and direct line number will be forwarded Dual Personal all calls to your extension and direct line number will be forwarded however your extension will also ring This will ensure that you pick up the call wherever you are All all calls to your extensio...

Page 34: ...our calls only when you are on an existing call 2 Select the General tab 3 From the Follow Me lis 4 Select OK U Y 1 Select the User Preferences icon mber field enter the internal or external number 4 d on Busy tick box o turn off this feature un tick the Forward On Busy tick box 2 Select the Forwarding tab 3 In the Forward on Busy Nu to which calls are to be forwarded To set this feature select th...

Page 35: ...nswer tick box Receiving a Forwarded Call If a colleague s calls have been forwarded to your extension when you receive a forwarded call the colleague s details will be displayed in the Call Status screen to enable you to identify and answer the call correctly When using a PCS 50 the floating text displayed on your PC screen when a call is received will also display your colleague s name when thei...

Page 36: ...ll accompany the above message eg until Monday until 3 pm etc 5 Select OK Making a call to a colleague with an Out of Office message If a colleague has an Out of Office message set this information will appear in the Notes section of the Call Status screen This feature will not change the manner in which your call is handled 5 Series V3 2 1107 2 32 User Configuration PCS 400 410 and 50 User Manual...

Page 37: ...xtension as permanently busy This is useful if for example you are in a meeting and do not wish to be disturbed Turn on Do Not Disturb 1 Select the User Preferences icon 2 Select the General tab 3 Select the Do Not Disturb tick box 4 Select OK Your calls will be automatically passed to voicemail if enabled or to your Forward on Busy number if configured The call will be logged in your Missed Calls...

Page 38: ...eive a call from a specific colleague or external number you can set this number as a Do Not Disturb Exception 1 Select the User Preferences icon 2 Select the DND Exceptions tab PCS 50 only 3 In the Do Not Disturb Exception Number field at the bottom enter the internal or external number required 4 Select Add PCS 400 410 only 3 Select Add 4 In the DND Exception field enter the internal or external...

Page 39: ...turb you do not need to delete your Exception numbers at the same time These numbers can stay in the list to be used next time you turn on Do Not Disturb Entering Further Numbers Your home and mobile number can be entered on the telephone system as follows 1 Select the User Preferences icon 2 Select the Numbers tab 3 Enter your Home and or Mobile number in the relevant field 5 Series V3 2 1107 2 3...

Page 40: ...e refer to page 67 for details on using the Assistant field Speed Dials Favourites The Speed Dial section of your User Configuration form allows you to set up your own personal list of regularly used telephone numbers internal or external Speed Dials are displayed in your Favourites list and within Call Status Speed Dials set up for internal extensions will also act as Busy Lamp Fields BLF in othe...

Page 41: ... your Call Control toolbar select the Favourites icon and your Speed Dials will be displayed 2 Select the Speed Dial required and a call will be made automatically If an internal Speed Dial is displayed with a red background this means the User is currently busy 1 If an internal Speed Dial is flashing between a yellow and red background this means that either the User s extension is currently ring...

Page 42: ...w you to quickly and easily transfer a call 1 Select the Speed Dial required 2 The original call will be placed on hold and the new call will be made 3 Select the Transfer icon to complete the transfer For further information on transferring calls please refer to page 10 5 Series V3 2 1107 2 38 User Configuration PCS 400 410 and 50 User Manual ...

Page 43: ...ify this Speed Dial 4 In the Short Code field enter the code you will use to quick dial the number 5 In the Telephone Number field enter the number to be dialled internal or external number 6 Select Add PCS 400 410 only 3 Select Add 4 In the Description field enter any text alpha numeric characters only that will identify this Speed Dial 5 In the Short Code field enter the code you will use to qui...

Page 44: ...lete 5 Select OK Changing your Ring Tunes By default you will be able to recognise an incoming external call from an incoming internal call by the ring tone that you hear You may wish to change these ring tones 1 Select the User Preferences icon 2 Select the Ring Tunes tab 3 From the Type list box select Internal or External 4 From the Tune list box select the Tune required 5 Select the Add button...

Page 45: ...t number If you wish to differentiate your personal calls from other calls enter your extension number here If you wish to differentiate calls to a specific Department enter the Department extension number here please refer to your System Administrator if you are unsure which number to use here 5 From the Tune list box select the Tune required 6 Select the Add button The new entry will appear in t...

Page 46: ...elephone system for example voicemail call back Please refer to your System Administrator for further information PCS 50 users please note Your PC must have a sound card in order to use the Ring Tunes facility and the selected ring tune will be played over your PC s speakers If you are using the PCS 50 application to partner your analogue handset your analogue phone will still use one of its pre s...

Page 47: ... section of this User Guide will explain how the PCS uses this database to provide directories of telephone numbers to help you to quickly and easily make calls Each Directory is provided with a Search facility to help you find the information you require as follows Select this icon the required number of times to search for the first letter of the name eg for names beginning with L select the ico...

Page 48: ... line to the right of the column title with your mouse finger or stylus A double headed arrow shape will appear Hold down your mouse finger stylus and move the column to the left or right Text Search Alternatively if you have a keyboard type the name that you require and a text box will appear at the bottom of the screen As you type your search will be reduced until the name you require appears at...

Page 49: ...eague s home or mobile The User Directory will also display if an extension is busy red icon or has Do Not Disturb set blue icon To exit from the Users Directory select the Exit icon or press Esc Making a Call via the Users Directory 1 From the Call Control toolbar select the Users icon A list of the Users on your system will appear 2 Use the Search facilities to find the User you require see page...

Page 50: ... when ready For further information on transferring calls please refer to page 10 Viewing User Details When a User has been selected within the Users Directory the Information icon will appear allowing you to view the details stored for that User on the telephone system 1 From the Call Control toolbar select the Users icon A list of the Users on your system will appear 2 Select the User required 3...

Page 51: ...mbers icon 4 If you wish to dial the Mobile number select the Mobile button if you wish to dial the Home number select the Home button etc Transferring a call to a User s mobile or home number 1 Select the Look Up icon 2 Select Users 3 Select the User required 4 Select the Further Numbers icon 5 If you wish to dial the Mobile number select the Mobile button if you wish to dial the Home number sele...

Page 52: ...lls For example you may wish to ensure all incoming calls to Reception can be shared among several colleagues to ensure the calls are answered quickly or you may wish to ensure that support calls are shared equally among the Support team A Department determines the routing of a call to a Group and your System Administrator will inform you if you will be receiving Department calls and how that Depa...

Page 53: ...une required 6 Select the Add button The new entry will appear in the Ring Tunes list 7 Select OK For further information on Ring Tunes please refer to page 40 Making an Call to a Department You may wish to ring a Department in order to talk to any available member of for example the Personnel department rather than ringing one specific member of that department only to find they are not available...

Page 54: ...e Dial icon or press Enter or 3 Double click the Department required 4 The original call will be placed on hold and the new call will be made 5 Select the Transfer icon or press Enter when ready For further information on transferring calls please refer to page 10 Using a Web Page with a Department A Department can be configured so that a web page relevant to that Department can be viewed when you...

Page 55: ...ease refer to the relevant section in this manual to find out how to handling the call using this directory Favourites page 38 Users page 46 and Departments page 50 If you do not wish to use the Directory displayed select the Exit icon to return to Call Status Please refer to your System Administrator for further details Incoming Call History If you have been elected to deal with voicemail message...

Page 56: ...p please refer to page 16 Creating a Speed Dial to a Department A Speed Dial to a Department can be created via your User Configuration form and will be displayed in your Favourites list and Call Status The number of calls queuing for that Department will be shown beside the Speed Dial icon This facility provides you with a quick and easy method of dialling a Department that you regularly contact ...

Page 57: ...ts icon A list of Contacts stored on your system s database will be displayed 2 Use the Search facilities to find the Contact you require please refer to page 43 for further assistance 3 Select the Contact required then select the Dial icon or press Enter or 3 Double click the Contact required and the call will be made 4 The Call Status screen will appear displaying the Contact you are ringing and...

Page 58: ...ation on transferring calls please refer to page 10 Add a Note to a Contact During a call text can be entered and displayed with the call this can be useful when a call is transferred the information is passed on please refer to page 13 for further information If the call has been made or received from a Contact this text can also be stored permanently with the Contact for future information This ...

Page 59: ...on will also be stored permanently with the Contact and next time a call is received by or made to this Contact the text will appear in Call Status Viewing Contact Details All the information for example address telephone numbers etc stored for a particular Contact within the telephone system s centralised database can be viewed 1 From the Call Control toolbar select the Contacts icon 2 Select the...

Page 60: ...will be displayed 2 Select the Contact required 3 Select the Further Numbers icon 4 If you wish to dial the Mobile number select the Mobile button if you wish to dial the Home number select the Home button etc Transferring a call to a Contact s mobile or home number 1 Select the Look Up icon 2 Select Contacts 3 Select the Contact required 5 Series V3 2 1107 2 56 Contacts PCS 400 410 and 50 User Ma...

Page 61: ...ntact required 3 Select the Information icon 4 The Contact Details for the selected Contact will be displayed You can amend or add information and view and add Notes stored with this Contact 5 Select OK to save any changes or Cancel to exit without saving the changes Create a new Contact Please note you will only be able to add a new Contact to the database if given the required permission Please ...

Page 62: ...OK to save the new Contact or Cancel to cancel the new entry Use the More Options icon to return to the call handling icons If you end the call before completing the new entry the Contact Details form will stay open until you select OK Create a new Contact from the Incoming Call History If you have received a call from an external contact this call will be logged in your Incoming Call History plea...

Page 63: ...given the required permission Please refer to your system administrator for further information 1 From the Call Control toolbar select the Contacts icon 2 Select the Contact required 3 Select the Information icon 4 The Contact Details for the selected Contact will be displayed 5 Select Delete Please note that the Contact will be deleted from the centralised database and therefore will no longer be...

Page 64: ...rmation icon b Show Info on Ring the web page will be displayed when a call is made to and or received by this Contact c Show Info On Connect the web page will be displayed once a call to and or from this Contact has been answered 4 From DirAutoURL list box select either a Bothway the web page will be displayed when a call is made to this Contact and when a call is received from this Contact b Inc...

Page 65: ...ator for further information 1 Open the Contact Details as described on page 55 2 From the Auto URL list box select either a Show Favourites on Connect your Speed Dial list will appear after a call to and or from this Contact is answered b Show Users on Connect the Users Directory will be displayed after a call to and or from this Contact is answered c Show Departments on Connect the Departments D...

Page 66: ...eg an entry of 01256387 will match a call from 01256387385 01256387370 01256387291 etc Please note Contacts containing a complete match to the incoming number will take priority over an ambiguous number You will only be able to add or amend a Contact if given the required permission Please refer to your system administrator for further information 1 Select the Contacts icon 2 Select the New Contac...

Page 67: ... on your PCS and will flash until you have listened to the message PCS 400 410 users Your stylus LED will also flash PCS 50 Partner The broken dial tone provided by your analogue handset may also indicate that you have a new message If your caller does not leave a message this call will be logged as a missed call Please refer to page 21 for further details Divert an incoming call to voicemail If y...

Page 68: ...will be played and the screen on your PCS will display the time and date of the call and details of the caller 6 Select Exit to return to the Incoming Call History 7 The Message will now be displayed with an open blue envelope as this is now an old message and will be deleted after 7 days unless manually saved 8 Select Exit again or press Esc to return to your Home Page 5 Series V3 2 1107 2 64 Voi...

Page 69: ...lay next message Delete a Message 1 Select the Messages icon The Incoming Call History will appear 2 Select the message to be deleted click under the Time column 3 Select the Delete icon Save a Message Once a new message has been listened to it becomes an old message and will be deleted after 7 days However you can save the message and it will be stored until you decided to manually delete the mes...

Page 70: ...the external number received with the call selected will automatically populate the Telephone field or view the User Details for the internal call selected For further information on Using the User Directory please refer to page 45 and for further information on Working with Contacts please refer to page 52 Changing your Greeting A default message will be played to a caller when transferred to you...

Page 71: ... Assistant telephone number You may wish to give your callers the option to be transferred to a colleague rather than to leave a message this might be your assistant or another member of your team The Assistant telephone number feature can be configured as follows 1 From the Call Control toolbar select the More Options icon 2 Select the User Preferences icon 3 From the User Configuration form sele...

Page 72: ...or for further information If you wish to save a message to and in future access the message via your email application you can also forward a message to your email account This facility must be previously set up on your telephone system please refer to your System Administrator for further information 1 Select the Messages icon The Incoming Call History will appear 2 Select the message to be forw...

Page 73: ...t to return to the Incoming Call History Leave a message for a colleague You will automatically transfer to your colleague s voicemail if they are busy or do not answer their phone However you can pre empt this and transfer directly to their voicemail 1 Make a call to your colleague in the normal way 2 Select the Messages icon 3 Leave a message when requested Leave a message for a colleague withou...

Page 74: ...sual way Please note that the use of this feature is controlled by your System Administrator If the Record icon is not available please refer to your System Administrator During a call select the Record icon Your conversation will be recorded To end the recording either select the Record icon or end the call Retrieve a Recorded Call 1 The New Messages icon will flash to indicate that you have a ne...

Page 75: ...at you have a new message Select this icon to open the Incoming Call History 2 A new message will be displayed The Name column will display your name to indicate that you created the recording 3 Select the memo click under the Time column 4 Select the Listen to Message icon or double click on the memo 5 The recording will be played and the screen on your PCS will display your details Once listened...

Page 76: ... Department in your Incoming Call History again the Mailbox column will indicate the recipient of the call For further information on working with Departments please refer to page 48 Leave a message for a Department 1 Make a call to the Department in the normal way 2 Select the Messages icon 3 Leave a message when requested Leave a message for a Department without dialling the number first 1 Lift ...

Page 77: ...t s extension number 3 Select the Messages icon 4 Replace your handset or select the Speaker icon Alternatively 1 Select the Transfer icon or press Enter The call will be put on hold 2 Select the Departments icon Use the Search facilities as described on page 43 to help you find the Department you require 3 Select the Department required 4 Select the Further Numbers icon 5 Select the Voicemail but...

Page 78: ...rol toolbar select the More Options icon twice 2 Select the Log In icon 3 Enter your extension number an asterisk and your Login Access Code eg 2040 1234 4 Select the Log In icon or press Enter 5 Once the system has logged you in your Home Page will be displayed and you can make and receive calls in the normal way Log off Once you have finished using the telephone that you are logged on to you may...

Page 79: ...o the User assigned to this extension dependent on the configuration of the system Note The system may be configured to automatically log you off after the extension is not used for a specified amount of time This is useful if you forget to manually log off Please refer to your System Administrator for further details If you access the log in screen by mistake wait for the PCS to return to your Ho...

Page 80: ...n IP address of the PCS 400 410 or the PC running PCS 50 User currently logged in Extension number of the User IP address of the Call Server to which the PCS is connected IP address of the Call Server providing the User s voicemail service 4 When finished select OK Setting Preferences for a PCS 50 To access the Preference dialogue box from the Menu bar select File and then Preferences 5 Series V3 ...

Page 81: ...ly minimise at the end of a call To manually pop up the PCS 50 window click on the icon in the System Tray When this feature is enabled use the File menu then Exit to close the application or right click on the icon in the System Tray and select Exit if required Start Minimized This option if selected will automatically minimise the PCS 50 to the System Tray when the application is opened This fea...

Page 82: ...ot display on your PCS 50 until the call has been answered This means that if you are viewing a web page when a call is received this will not be replaced by the web page specified by the Auto URL feature unless you decide to answer the call Please refer to your system administrator for further information Access Manager You can administer the system with Manager via a PCS however you will require...

Page 83: ...ss the list of calls made from your extension via the Redial Number list More Options to access the Web Page icons and User Preferences icon Speaker on hook Messages to access your Incoming Call History and voicemail messages New Messages indicates a new voicemail message has been received Missed Call indicates a call was received by your extension and not answered Missed call and New Messages ind...

Page 84: ...cons System Administration Accessed from the Call Control toolbar by pressing the More Options icon twice Keyboard on to turn off the on screen keyboard Keyboard off to display the on screen keyboard Manager access to system programming log in information required Log In Log Out for Hot Desking Users Information displays phone set up information Help More Options return to the Call Control toolbar...

Page 85: ...he Departments directory Users to access the Users directory Pick Up to access the list of currently ringing extensions via the Pick Up screen Redial to access the list of calls made from your extension via the Redial Number list Receiving a Call Answer to answer an incoming call Reject Call to reject an incoming call the call will pass to your Forward on Busy number if set or to voicemail if enab...

Page 86: ... voicemail Speaker On off hook Handset volume down Handset volume up Information to display the web page configured for this number Answered Call Park Slots set by default for slots 1 4 Transfer to transfer a call without announcing the call first Reject Call to end your current conversation New Call to place the current call on hold Add Note enter text to be displayed in the Call Notes pane of Ca...

Page 87: ... of conversation up Favourites to access your Speed Dials list Dial to access the Dial Pad in order to enter additional digits Speaker On off hook Information to display the web page configured for this number Call on Hold Exit to return to the call on hold Multiple Calls Transfer to complete the transfer of a call Conference to create a 3 way conference In Conference to cancel the conference and ...

Page 88: ...een Contacts Users Departments Directories Search scroll through the entries by selecting the first letter of the name Dial to dial the number associated with the selected entry Further Numbers all numbers voicemail associated with the selected Contact or User or Department are displayed and can be dialled by clicking on the relevant button Information view select User s or Contact s details New C...

Page 89: ... to dial the selected call Messages connect directly to selected User s voicemail Further Numbers dial another number stored for the selected User or Contact Delete delete the selected call Create a New Contact where the outgoing number for the selected call automatically populates the Telephone number field or displays the User s details Exit to return to the Home Page Incoming Call History Misse...

Page 90: ...t where the incoming number for the selected call automatically populates the Telephone number field or displays the User s details Nuisance Number to black list the external number selected Exit to return to the Home Page Listening to a voicemail message Forward the message you are currently listening to Delete to delete the message you are currently listening to Save to save the message you are ...

Page 91: ...ff Keyboard Short cuts Home Page Windows Apple Mac F1 Cmd 1 Go to Dial Pad F2 Cmd 2 Go to Favourites F3 Cmd 3 Go to Pick Up screen F4 Cmd 4 Go to Redial Number list F5 Cmd 5 Go to Contacts Directory F6 Cmd 6 Go to Users Directory F7 Cmd 7 Go to Departments Directory F8 Cmd 8 Create a new Contact F10 Cmd 0 Enter an Account Code CTRL M Cmd M Go to Incoming Call History Browsing Web Pages CTRL C Cmd ...

Page 92: ...l F10 Cmd 0 Enter an Account Code CTRL D Cmd D View the Directory icons CTRL I Cmd I View the configured web page CTRL K Cmd K Access the Dial Pad in order to enter additional digits CTRL N Cmd N Add a Note to a Call CTRL R Cmd R To start and end recording of the current call Esc Esc Clear current call Multiple Calls Enter Enter Transfer a call CTRL A Cmd A Switch toggle between the two connected ...

Page 93: ...e selected User or Department CTRL V Cmd V Connect directly to the selected User s voicemail Delete Delete Delete the selected entry Esc Esc Exit to return to the Home page Incoming Call History Enter Enter Dial the selected entry CTRL A Cmd A Create a Contact from the selected entry or view the selected User s details CTRL G Cmd G Record a new greeting CTRL N Cmd N Generate a nuisance number from...

Page 94: ...CTRL P Cmd P Play previous message CTRL S Cmd S Save the message Delete Delete Delete the message Forwarding a voicemail message Enter Enter Enter the selected User or Group to the Forward List Delete Delete Delete the selected User or Group from the Forward List CTRL F Cmd F Forward the message to the selected User s or Group s Hot Desking Enter Enter Log in Delete Delete Log off ...

Page 95: ...atically display a web page 50 Call Pick up 51 Call Status 48 Directory 49 Groups 48 Incoming Call History 51 Ring Tunes 49 voicemail 71 Dial Pad 5 icons 81 keyboard short cuts 88 Directories 43 automatically display a Directory 15 column width 44 Contacts 53 Departments 49 icons 84 keyboard short cuts 88 Search 43 Users 45 Do Not Disturb 33 Do Not Disturb Exception Number 34 End a call 8 External...

Page 96: ...hort cuts 88 Record a call 70 Record a memo 71 Redial Incoming Call History 20 Redial Number list 13 Redial Number List icons 85 keyboard short cuts 89 Reject a call 8 Remote BLF 78 Resize the PCS 50 window 4 Ring Tunes 40 Screen Saver 4 Search Directories 43 Set up information 76 Short Code Speed Dials 39 Show Departments on Connect 61 Show Favourites on Connect 61 Show Users on Connect 61 Speed ...

Page 97: ... play next message 65 play old messages 65 play previous message 65 receiving a message 63 record a call 70 record a memo 71 retrieve a message 63 rewind message 65 ring back the caller 66 save a message 65 transfer a call to voicemail 69 Volume 18 Web Page Contacts 59 Departments 50 display a web page during a call 15 Home Page 3 icons 80 keyboard short cuts 87 ...

Page 98: ...SpliceCom Limited The Hall Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com ...

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