Splicecom PCS 400, User Manual

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- 20 - PCS 400/410 and 50 User Manual
Call Handling
The time and date of the call will be displayed; together with the caller’s number and, if this
number is recognised by the system, the Name of the caller.
The Mailbox column will indicate the recipient of the call (this is relevant if you are a member of
a Department – pleaser refer to page 48 for further details, or a colleague has forwarded his calls
to your extension).
Entries are listed in date and time order with the newest at the top.
Each column displayed in the Incoming Call List can be resized by pointing at the line to the
right of the column title with your mouse, finger or stylus. A double headed arrow shape will
appear. Hold down your mouse/finger/stylus and move the column to the left or right.
Your last 10 answered calls will be listed. If this number is exceeded the oldest will be deleted.
The Further Numbers icon will allow you to dial another number, eg mobile
number, stored for a User or Contact if the number is recognised by the
system.
The New Contact icon will allow you to either create a new Contact where
the external number will automatically populate the Telephone field or view
the User Details for the internal number selected.
For further information on Using the User Directory please refer to page 45 and for further
information on Working with Contacts please refer to page 52.
The Incoming Call History will also display your missed calls (please refer to page 21 for further
details) and your Voicemail messages (please refer to page 63 for further details).
Select the Exit icon or press Esc to return to your Home Page.
Redial a previous caller
Each incoming call answered by your PCS will be logged in your Incoming Call History. The
number received with these calls can be dialled directly from this list.
1 From the Call Control toolbar select the Messages icon. The Incoming Call
History will appear.
2 Select the call to be dialled (by clicking under the Time column).
3 Select the Dial icon or press Enter and the call will be made.
or
3 Double click the number and the call will be made.
If the caller’s number has been withheld or not received by the system this facility will not be
available. The Number column will indicate if the caller’s telephone number has been received.
5 Series/V3.2/1107/2 - 20 - Call Handling
PCS 400/410 and 50 User Manual