Splicecom PCS 400, User Manual

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- 15 - PCS 400/410 and 50 User Manual
Call Handling
Displaying a Web Page or Directory
Using a Web Page
Each User of the telephone system including yourself can be configured so that a specific web
page is displayed when you make a call and/or receive a call. This could be a web page accessed
via the Internet or stored on your company’s Intranet or the telephone system’s internal web
server. This could be useful if you wish to have access to sales information when talking to
customers or access to company information when in a conversation with a specific member of
staff. The web page can be displayed either by the press of a button when you choose or
automatically before a call is answered or after a call is answered
To display the configured web page, select the Information icon.
If a web page appears automatically when you make a call to or receive a call
and you wish to view Call Status select the Exit icon.
Please refer to your System Administrator for further details.
Displaying a Directory
Each User of the telephone system including you can be configured so that either the Users or
Departments directory or your Favourites (Speed Dials) will automatically appear after a call you
have made or received is answered. This is particularly useful if you need to be able to quickly
and easily transfer calls.
If a directory is displayed after a call you have made or received is answered please refer to the
relevant section in this manual to find out how to handling the call using this directory –
Favourites - page 38, Users - page 46 and Departments - page 50.
If you do not wish to use the Directory displayed select the Exit icon to
return to Call Status.
Please refer to your System Administrator for further details.
Parking a Call
This facility allows calls to be put on hold in a system area so that the call can be picked up from
any other extension on the system. The PCS provides four Park icons to access Park slots 1, 2, 3
and 4. If a call is parked via one of these Park icons all users of a PCS 400/410, 100, 50 and
Operators Console will see the call parked and can retrieve the call if required.
Park a Call
1 Select one of the four Park icons.
5 Series/V3.2/1107/2 - 15 - Call Handling
PCS 400/410 and 50 User Manual